Colagea Reviews 187

Reply from Colagea

Jan 3, 2026

Hi,

We’re truly sorry to read your message, and we sincerely apologize for the inconvenience caused.

This is a very rare situation and certainly not the kind of experience we want for our customers.

Please allow us the chance to make things right. Could you kindly reach out to us at [email protected]
with the details of your case? Our team will investigate immediately and do everything we can to find a solution for you.

Thank you for your patience, and again, we’re very sorry for the trouble.

Best regards,
Colagea Team

Reply from Colagea

Dec 4, 2025

Hello,

We’re truly sorry to hear about your experience and understand how frustrating that must feel.

We would like to reassure you that each order includes a printed user manual explaining how to correctly prepare and apply the treatment. The applicator is designed to infuse the serum slowly and precisely into the scalp, it’s not meant to flow like water, but to deliver the formula via gentle micro-perforations.

📩 If you did not receive the guide, or need extra help, please don’t hesitate to contact us at [email protected], we’ll be happy to send you the PDF version, along with our official video tutorial to guide you step by step.

Your satisfaction is very important to us, and we’ll gladly assist you to ensure you get the best results from your treatment.

Kind regards,
Colagea Team

Reply from Colagea

Dec 4, 2025

Hello,

We’re sorry to hear that you haven’t received your order yet, and we completely understand your concern.

✅ To clarify: our formulas are made in Switzerland under strict quality standards, then manufactured and shipped from a certified partner laboratory in Asia, just like many reputable dermocosmetic brands. This allows us to ensure premium quality while keeping the final price accessible.

📦 If your parcel appears delayed or undelivered, please reach out to us at [email protected]
with your order number, our team will personally investigate and make sure you receive the support you need.

Rest assured, we never leave a customer without a solution.
Your satisfaction truly matters to us.

Kind regards,
Colagea Team

Reply from Colagea

Oct 29, 2025

Hello Dean,

We’re very sorry to hear about the difficulty you've experienced with the applicator, and we completely understand your frustration.

The applicator is designed to release the liquid gradually through micro-infusion, but if it’s not functioning as expected, we want to help. We have created step-by-step resources to guide you.

If you'd be willing to reach out to us at [email protected], our team will gladly walk you through the process or find a solution if something isn't working correctly.

Thank you again for your feedback, we’re here to help, and we’d love the chance to turn your experience around.

Warm regards,
Colagea Team

Reply from Colagea

Oct 9, 2025

Hello,

Thank you for taking the time to share your feedback. We're truly sorry to hear about the difficulties you experienced with the applicator, and we completely understand how frustrating that must have been.

Please allow us to clarify for you and for others who may be reading:

Our Micro-Infuse applicator is designed with precision to allow micro-perforation while simultaneously dispensing the serum. However, for it to work correctly, there are a few important setup steps, including properly attaching the applicator to the vial only once, keeping it vertical during priming, and ensuring gentle pressure is used on the scalp to trigger the flow.

We always include a detailed user manual in PDF format with your shipping confirmation, but we understand it may be easy to miss. We're also working on making these guides even more accessible in multiple languages and formats.

That said, it absolutely should not be the case that nothing comes out, and if that happened, it's possible there was an issue with the specific applicator you received. For that, we sincerely apologize.

We would truly appreciate the opportunity to investigate this further for you and make things right.

📩 Please contact us directly at [email protected]
with your order number so we can look into your case personally.

Warm regards,
Colagea Team

Reply from Colagea

Aug 28, 2025

Hello,

We are truly sorry that your experience has not met your expectations, and we thank you for taking the time to share your feedback.

As we explain to our customers, it is not necessary to empty an entire vial in one application; the amount used depends on the surface area being treated. The Micro-Infuse® system is designed to release the serum in micro-drops, ensuring optimal penetration of the active ingredients into the scalp. This gradual diffusion can sometimes give the impression that the vial remains full, but this is part of the normal functioning of the device.

We are also working on improving our user manuals and integrating them directly into the packaging, so that every customer has clearer and more detailed instructions right from the start.

We sincerely hope you continue your treatment for several weeks, as results typically appear progressively with regular use. Your feedback is valuable and helps us continuously improve the Colagea experience.

Kind regards,
The Colagea Team

Reply from Colagea

Updated Aug 21, 2025

Hello Antony,

We are very sorry to hear about your experience and we completely understand your frustration.

To clarify, Colagea is a European brand, and while some of our products are manufactured in certified facilities abroad, including Asia, they are all produced under strict international standards to ensure quality and safety.

We also sincerely regret that your items arrived damaged. This is not the level of service we want for our customers.
While we carefully pack every order, transit is handled by external carriers and, regrettably, occasional damage can occur. In those cases, we send a free replacement immediately once we’re informed of the issue.

Thank you for bringing this to our attention. If you haven’t already, please reply to our customer care team with a brief description and photos of the damage so we can dispatch your replacement without delay.

We are sorry if our process felt rigid in your case. Your feedback is invaluable, and we are reviewing our procedures to improve flexibility and ensure greater peace of mind for our customers.

Please rest assured that our customer care team is following your case closely. If you already have an open dispute through PayPal, we will cooperate fully so that the matter is resolved fairly.

Thank you for bringing this to our attention. We are committed to learning from your feedback and improving our service.

Best regards,
Colagea Customer Care