Banner for Creality

Creality Reviews 565

TrustScore 3 out of 5

3.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the user experience, highlighting the easy setup and beginner-friendly design. People mention that the installation process is quick, with straightforward automatic leveling. Many first-time buyers are satisfied with the product, and some reviewers express intentions to repurchase or recommend the brand. However, individuals express mixed feelings about the product and quality. Some users report issues such as filament errors, belt tension problems, and damaged parts. Several consumers have voiced concerns about customer service, citing slow response times, unhelpful solutions, and difficulties in resolving warranty issues. A few reviewers describe negative experiences with the delivery service, mentioning delays and lost items.

Based on these reviews

Rated 3 out of 5 stars

It took me 6 weeks to get the VAT Refunds, and legal threats. It mainly comes down to Creality Support not understanding how VAT refunds work and what's needed. To save you some trouble: If... See more

Rated 3 out of 5 stars

Installed the CFS utilizing the installation video which was extremely easy to follow. (Missing steps to remove plastic wrap from CFS filter that are factory installed). Once installed I attempted t... See more

Rated 4 out of 5 stars

Worth every penny! I bought this as a Christmas gift for my son, and he absolutely loves it. The K2 SE was incredibly easy to set up—just plug and play. The print quality far exceeded my expectations.... See more

Rated 4 out of 5 stars

So far out of box has been a wonderful experience, easy setup and almost right away usage! Most all prints have been set and forget it. Its been so much fun and great cause kf my long work days i can... See more

Rated 5 out of 5 stars

As a first-time buy of a 3D printer, I chose the Creality K2 Pro after careful consideration. Installation and self-check took only half an hour, and it was ready to use right away. I used the include... See more

Rated 5 out of 5 stars

As beginners to 3D printing, the SPARKX i7 made the whole process way less intimidating than I expected. Setup was quick and straightforward, and the automatic leveling saved me a lot of confusion. I... See more

Rated 5 out of 5 stars

This is a really awesome printer. Absolutely no failed prints (yet) and and it prints all the materials you can think of without any problems with an almost unbelievable speed. And you are able to u... See more

Rated 5 out of 5 stars

The K1C printer is a great choice for beginners. It's fast, with a compact printing platform and overall size. All I need to learn is how to download files from websites for printing or designing smal... See more

Rated 5 out of 5 stars

Ive ordered creality in the past and had no issue. I spent significantly more money this time and had a small issue. Wasnt anything horrible. Just with shipping times ect due to holidays. The creality... See more

Rated 5 out of 5 stars

I’m really impressed with the Creality K2 Pro. The build quality feels rock-solid and premium, and it shows in the results. The prints come out crisp, consistent, and clean right off the bed with mini... See more

Rated 1 out of 5 stars

Customer service is shocking, bought a 3d printer for my son for Christmas, less than a month in, touch screen doesn't work, getting these guys to email back is a joke, got a reply after 9 days after... See more

Rated 1 out of 5 stars

The printer started making a squeaking sound then a grinding sound after two weeks of inconsistent use. Creality doesn't respond to queries as to the possible repair solution or the potential cause.... See more

Rated 4 out of 5 stars

The purchasing was easy. Shipping delivery was quick. Packaging was great. I have and use a 3D printer that is several years old and it has worked okay. Some tinkering to get good prints. I wanted... See more

Rated 1 out of 5 stars

Ordered a printer, on 3 day delivery on the 15th of January 2026, the tracking still says sender dispatching item, I have contacted them several times to be told to either wait or that their logistics... See more

Rated 4 out of 5 stars

I gave my friend an Ender-3 V3 SE as a birthday present. He absolutely loved it! However, the printed objects stuck to the plate so firmly that they were incredibly difficult to remove. That was a min... See more

Rated 1 out of 5 stars

They scammed me. The printer broke after a normal 'blob', which happens sometimes. Motherboard apparently broke after that. Support says "F__k off" to new motherboard, despite being in warranty i... See more

Rated 1 out of 5 stars

I ordered the printer on the 3rd, and since then absolutely nothing has changed. I have contacted customer support multiple times, and every single time I am told the same excuse: “in two days.” A... See more

Rated 5 out of 5 stars

Started printing with a Tevo Tarantula that was an experience, followed By a Creality C10 ,Creality S1. Creality Ender V3, Creality S1 Max,Creality Hi Plus CFS.I use Creality Slicer mainly but also... See more

Rated 5 out of 5 stars

Bought k1c for my son. Product delivered very quickly and without damage. Very nicely packaged item that was easy to understand how to unpack and assemble. Very quickly we had this running. This produ... See more

Rated 2 out of 5 stars

I've got a K1C directly from Creality, which has been printing fine for ~20h. After that, the extruder failed due to a bad bearing, which seems to be a common issue (likely design fault). Creality... See more

Rated 1 out of 5 stars

i purchased a k1max. took me quite sometime to get it working properly sort of. after minimal usage over a 2 year period it broke down and issued an error code to replace mainboard. not happy but repl... See more

Rated 1 out of 5 stars

The printer works, but poorly compared to my prior one (which was half the price). The first-party accessories that they sell for those printers aren't actually compatible with the printers they claim... See more

Rated 1 out of 5 stars

DO NOT BUY FROM THIS COMPANY. This is a fraudulent company with unreachable customer service. They do have products in the wild, but I'm pretty sure they have AI bots running the company. I received... See more

Rated 1 out of 5 stars

Never Buy Again. Support a virtuous competitor. My Creality K1Max printer bought (online) in Australia. Has not even printed 1 roll of filament before a very minor jam in the extruder caused the re... See more

Rated 1 out of 5 stars

Extremely poor customer service, no post purchase support and will not honor warranty. , Bought a K2 Pro printer a couple months ago, top surface quality coming out extremely textured with and without... See more

Rated 1 out of 5 stars

Customer service is just as rubbish as their printer! My husband bought me the Ender 3 for Christmas I’ve had nothing but issue after issue with it and creality are refusing to take it back. They’ve g... See more

Rated 3 out of 5 stars

order the k2 pro over the Christmas period and was surprise it was delivered with 3 days. was able to load filament in all four slots when tried to load in 1a and couple days latter was unable to loa... See more

Rated 1 out of 5 stars

Printer is missing a part. Customer service is hard to contact (hours on hold or day waiting for a response to emails) and when you do manage to get to speak to someone they send the wrong part. We ha... See more

Rated 1 out of 5 stars

Never received anything and still charged. Then charged again when trying to get it fixed with support. I dont even know if the printer is still coming or i got scammed its been weeks with no update.... See more

Rated 1 out of 5 stars

3d printer that was brought in November didn't work when arrived. Fighting for a refund and return they kept giving excuses and promises so filed a charge back though credit card and they are fighting... See more

Rated 1 out of 5 stars

After ordering 4 matching items, delivered fairly quick. But 2 items missing. After several emails, the claim to full fill my original order was made. However today only 1 of the two missing items hav... See more

Rated 3 out of 5 stars

Weld built but does not performed as expected. makes noises going up & down in retraction mode, round holes on up right position come out oval. needs glue on flex plate, chamber heats up a lot more th... See more

Rated 5 out of 5 stars

Never owned a 3D printer at this price point. I thought it might not perform well after purchase, but it far exceeded my expectations! The Ender-3 V3 SE printer is ready to use right out of the box. O... See more

Rated 5 out of 5 stars

Creality has excellent shipping speed, most orders are shipped within two days, at least that has been my experience with this company. If you try to reach them via telephone, I have never been able t... See more

Rated 5 out of 5 stars

I see a lot of negative comments about shipping and delivery. That was not my experience. The order process was easy, I was regularly updated on the delivery status, and my parcel arrived in about a... See more

Rated 5 out of 5 stars

Amazing products! I started with the ender 3 v2 and learned a tremendous amount about printers from it. In time I wanted to upgrade, and took a risk on the K1C while waiting for the CFS unit to come o... See more

Rated 5 out of 5 stars

Details on the K2 Pro 3D printer are spot on, but the CFS multi-color system is the real winner here. Works great. finally making the multi-colored toys I wanted without painting them.

Rated 5 out of 5 stars

Despite its great potential, it consistently disappointed me. ""Print out of the box"" is a myth. Before I realized that my flaw was a damaged fan blade, I battled for hours with feeding issues and ad... See more

Rated 1 out of 5 stars

Their customer service is nearly non-existent and incredibly incompetent! They do NOT honor their own factory warranty. In my case the touchscreen died in less than a year from purchase. After three d... See more

Rated 5 out of 5 stars

I just made the leap from a modified Ender 3 to a brand-new K2. WOW speed and quality are great!! I switched to using Creality's slicer which is similar to Orca. Since I don't have experience with Or... See more

Rated 3 out of 5 stars

I order on the same day filaments and a 3d Printer (K2 Pro Combo). The order was placed on 25th of August the launching day of K2 Pro Combo. Order with filaments and 25 pieces Toolbox was received aft... See more

Rated 4 out of 5 stars

The printer equipment has meet all expeditions, and like all things 3d printed, the printer required a little bit of fine tuning to get just right to be successful, otherwise I have been happy with... See more

Rated 2 out of 5 stars

Bought the ender 5 max and love the machine. The machine came missing some screws. Customer service (needs another name) told me to take pictures of all the packaging and what I had assembled then t... See more

Rated 1 out of 5 stars

Two words to describe creality "Dog shit" spent a thousand pounds on 2 scanners and nothing works with windows 11 and out of 3 other windows 10 machines only worked with One. Your software is not user... See more


Company details

  1. Printer and Scanner Store
  2. Electronics Store

Written by the company

CREALITY-3D Printing Evangelist Founded in 2014, Shenzhen Creality 3D Technology Co., Ltd. focuses on the design, research, production of 3D printers and 3D printing related products. The company’s R&D investments on 3d printing cover FDM/resin 3D printers, 3D scanners, filaments, resin, as well as 3D printed drones and robots that back up STEAM education.

3-7 Business Days

Ships within 3 business days after payment confirmation.

Ships within 3 business days after payment confirmation.
Orders within North America are shipped via FedEx, UPS, or ePacket, depending on the weight and size of the product. Currently, we do not ship to remote areas, including Alaska and Hawaii. However, we are planning to expand our delivery options to these regions in the future.

Contact info

3.2

Average

TrustScore 3 out of 5

565 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Satisfied With this printer.

My K2 Plus arrived in beautifully packaged, sturdy packaging and was delivered on time. All components were fully assembled and ready to use right out of the box. This is incredibly convenient for someone like me who isn't fond of tinkering with machinery! And what I love most is that Creality's official website offers free, print-ready models—perfect for someone like me who has absolutely no idea how to create models myself.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Never owned a 3D printer at this price point.

Never owned a 3D printer at this price point. I thought it might not perform well after purchase, but it far exceeded my expectations! The Ender-3 V3 SE printer is ready to use right out of the box. Once I found the right assembly video, it was a breeze to set up.

10 December 2025
Unprompted review
Rated 4 out of 5 stars

Worth every penny!

Worth every penny! I bought this as a Christmas gift for my son, and he absolutely loves it. The K2 SE was incredibly easy to set up—just plug and play. The print quality far exceeded my expectations. So far, we're thrilled with all its features. I'll definitely keep an eye on Creality's new releases and plan to buy another one for my nephew.

6 February 2026
Unprompted review
Rated 4 out of 5 stars

A nice birthday present

I gave my friend an Ender-3 V3 SE as a birthday present. He absolutely loved it! However, the printed objects stuck to the plate so firmly that they were incredibly difficult to remove. That was a minor drawback.

10 December 2025
Unprompted review
Rated 1 out of 5 stars

Extremely poor customer service, will not honor warranty

Extremely poor customer service, no post purchase support and will not honor warranty. , Bought a K2 Pro printer a couple months ago, top surface quality coming out extremely textured with and without ironing (gets worse when with ironing) it should be smooth. No settings in the software will improve this, no help from the community forums or in their troubleshooting guides online. Have tried calling the US line multiple times, no one picks up the phone. Company will not respond to request to honor warranty. Submitted a help ticket weeks ago, responses do not provide any help troubleshooting and are not giving any advice on how to address, nor acknowledging the warranty repair request. Requested a warranty exchange via the website defined method of email and have yet to receive any response. Do not buy from this company, you will regret it if you have any need for post purchase support and warranty issues.

5 February 2026
Unprompted review
Rated 3 out of 5 stars

Alright, customer service need improving though!

The printer that I ordered (Creality HI Combo) came in excellent condition and overall quite good. Sadly customer support is quite slow with this company and should definitely be improved. After about 3 months of occasional use (like once a day for around an hour or two), the nozzle has accumulated a lot of gunk on it that is now bleeding into prints. Also, a much worse situation, I cannot get a screw out of my printer head cover (only 3 months of use!!!). I have tried literally everything I can think of (screw extractor, etc.). Unfortunately, I cannot get a technician to come to my house because there are none for this sort of thing in my area (actually state for that fact). This means that I have been on customer support for quite some time about this issue. Overall, I would still recommend Creality for buying a 3D printer, but just let them know that customer service is not great and doesn’t help that much (they just give out gift cards). I hope that this review will give you the information about Creality.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

The Ideal 3D Printer

The K1C printer is a great choice for beginners. It's fast, with a compact printing platform and overall size. All I need to learn is how to download files from websites for printing or designing small items. Thanks to its magnetic printing platform, cleaning is a breeze. Overall, it's a solid choice.

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Amazon 3D Printer.

As beginners to 3D printing, the SPARKX i7 made the whole process way less intimidating than I expected. Setup was quick and straightforward, and the automatic leveling saved me a lot of confusion. I didn’t have to tweak anything or look up extra tutorials just to get started. So far, it’s been a really beginner-friendly machine.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Creality are great, if you are buying read and understand bad reviews, otherwise relax

Ok I don’t know what is going on with people here. I bought a brand new K2 Pro from shop.creality.com
Arrived within a week at that was a week before Christmas!

The only issue I had was a crack in the side panel. I am getting a new panel sent out.

Look with items like this, work with the manufacturer if there is an issue. Within reason of course. Yes it takes a little time with Time zone difference, it is support in China. I have no problems and new side on its way. The printer itself is absolutely fantastic. I now have two CFS units and the space Pi X and a heap of hyper PLA (on offer after Christmas lol)

Follow ALL maintenance instructions. Isopropyl alcohol wipe after every print on a cold bed.
Clean the nozzle with BRASS wire brush every few prints. Don’t use Isopropyl on a hot anything or boom.
I haven’t needed to lubricate yet. But all of these tips are available on YouTube I also chat GPT a daily guide for my kids based on printer model.
Comparing the price to a brand new bambu this is a cracking device and quality is spot on. So I don’t see the problems others have had. Maybe the Ender is a bit crap I don’t know, don’t have one, but the K series, awesome and the support is fine, just slow.

22 December 2025
Unprompted review
Rated 3 out of 5 stars

Nice K1C printer, but Camera?

Nice K1C printer. But, the camera, which is one of the reasons I bought this, does not stream from the printer. It is connected to my WiFi, but only receives data, and it creates time lapse files of the prints I have made.

29 January 2026
Rated 2 out of 5 stars

The CFS machine is broken on delivery

The CFS machine is broken. I’ve talked to your customer service. I still have no parts headed towards my house. It’s just a simple bottom bracket I think is what it’s called. The tube won’t stay in the machine so with that being said, I can’t use my CFS machine and that’s why I give you a poor recommendation.

29 January 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look