Cupshe Reviews 23,326

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the high quality of the products, especially the swimsuits, noting the excellent fabric and stitching. Consumers also highlight that the products generally fit well and are true to size, with many finding flattering and comfortable options. People also appreciate the fast delivery service. Consumers find the return process easy and seamless. However, opinions on orders are mixed, with some experiencing delays, especially with backordered items. Some reviewers have reported issues with the consistency of sizing across different items and occasional defects.

Based on these reviews

Rated 4 out of 5 stars

The bathing suits ran alittle small I usually wear a xs and I got a small because there was now but it fit pretty great besides the tops being a bit big, very good quality though!! Shipping was a bi... See more

Rated 4 out of 5 stars

Trying to return something that doesn’t fit and am not getting any help nor the return label to ship it back despite multiple attempts to contact customer service. Update: CUPSHE customer support... See more

Company replied

Rated 4 out of 5 stars

Just upleveled my beach time in Hawaii with our spending a small fortune. Bought two cover ups and a bathing suit. My only issue was trying to return the two suits I didn't need as it took multiple at... See more

Rated 5 out of 5 stars

I only allow myself to buy fast fashion if it’s bathing suits because bathing suit shopping is the WORST and half the time you truly cannot tell the different between a cheap or expensive suit. Cupshe... See more

Rated 5 out of 5 stars

I ordered two bathing suits. I love them both. They are different sizes based on the sizing guidelines listed and one is a little tight, so I'm hoping for a great customer service experience when I ex... See more

Rated 5 out of 5 stars

This was my first time shopping Cupshe. After seeing some of the products in-store at a national retailer, I thought I’d check out their website. I am impressed with the quality, cut, fit, style and p... See more

Rated 5 out of 5 stars

Well fitting swimwear with what seems to be quality fabric. Staff are responsive by email. Returned 1 of several items purchased because we accidentally ordered the wrong size which was easy and a pro... See more

Rated 5 out of 5 stars

The product quality seems great, the style and fit is accurate, customer service is responsive and does what they say they will do promptly and without reminder. A return of one of the items (becaus... See more

Rated 5 out of 5 stars

My first experience with Cupshe was amazing! I love everything I ordered, especially the swimsuits. They are high quality and just perfect. I can't wait to take all my new things on vacation in a coup... See more

Rated 5 out of 5 stars

I always love buying anything form Cupshe. Their quality is Good and their customer service is amazing . I recently had to return a bathing suit (just because I didn't like the way it looked on me )... See more

Rated 5 out of 5 stars

I love your swimsuits they're always beautifully cut. The only thing I have an issue with sometimes is that the part that covers a breast are never big enough when I ordered the one piece bathing suit... See more

Rated 1 out of 5 stars

Use a better delivery service. My package was delivered late by UniUni. I received notice that my package was out for delivery on 2/4. It never arrived and the only information provided was delivery a... See more

Company replied

Rated 5 out of 5 stars

Easy to order. I had to return 2 swimsuits the process was simply just follow the instructions. I already ordered another 4 sets can’t wait for summer. The Quality amazing! Finally I find a place I ca... See more

Rated 5 out of 5 stars

In a world where it is nearly impossible to return things when you order them online, Cupshe is setting themselves apart by having such an easy online return/exchange process. I needed to exchange a s... See more

Rated 5 out of 5 stars

The large variety of swim suits is great for someone who HATES to go swim suit shopping. The variety of tushy coverage is helpful and appreciated. When ever I e had an issue with a purchase they respo... See more

Rated 5 out of 5 stars

I can almost always find something from Cupshe that is flattering and comfortable. I have far from a perfect figure! If I purchase an item that I don’t like, they make the return process easy. I thin... See more

Rated 5 out of 5 stars

Great company to deal with. Fast response in customer service. Very quick delivery and very pleased with my purchases. I have ordered numerous items and have only had to return two, and one for an... See more

Rated 5 out of 5 stars

I wrote a 3-star review after a very long shipping time, then I chatted to ask where my stuff was. They had to re-send and after that time, one of the suits was no longer available. Cupshe saw my revi... See more

Rated 1 out of 5 stars

Terrible return policy. Given that your suit sizing is VERY inconsistent, it requires multiple exchanges to actually find a suit that fits. But every time I exchange I lose the value of my prior purch... See more

Company replied

Rated 2 out of 5 stars

Poor quality, unfinished seams, white lining showing on a red suit, irregular sizing. I purchased 5 suits, there was NO consistency between torso length, bra cups size, leg openings, compression (som... See more

Company replied

Rated 4 out of 5 stars

My first time ordering from Cupshe included 4 items. Unfortunately when I tried everything on I decided that only one item was a keeper . That said I then went about the process of returning . I was... See more

Rated 1 out of 5 stars

Purchased through Amazon, item listed as free returns. Item was suitable and Cupshe attempted to not provide free postage. They then provide a refund at lower price than paid and went quiet. Amazon... See more

Company replied

Rated 4 out of 5 stars

Edit: Cupshe generously provided discount for delayed shipping. Ordered outfit for a special event 3 weeks out and estimated shipping was well before event. Shipping date was changed a week later a... See more

Company replied

Rated 3 out of 5 stars

The shipping took way too long! I contacted Customer Service about it because it still hadn't arrived a couple of day past the due date, and they had to re-ship, and then one of the suits I ordered wa... See more

Company replied

Rated 5 out of 5 stars

🌴 Perfect Fit & Tropical Vibes! 🌊 I absolutely love this swimsuit! The fit is flawless—super flattering and comfortable in all the right places. The color is vibrant and exactly as pictured, giving... See more

Rated 1 out of 5 stars

I was given a wrong refund amount, when I submitted a request to talk to someone, no one ever emailed me back. Also was not aware that I would have to pay for shipping label. Not a good experience wit... See more

Company replied

Rated 3 out of 5 stars

both bathing suits are not long enough for a normal torso to fit! the thigh/ hip area is too high and doesnt cover my hips or butt at all! If i pull the hips down to the right place my chest is no lon... See more

Company replied

Rated 1 out of 5 stars

Recently ordered 7 swim suits from Cupshe. Tracking number given stated all 7 were delivered on March 12, 2025, but only 2 garments were in the package. These two were damaged (lose stitching and po... See more

Company replied

Rated 1 out of 5 stars

The non-returnable item came defective and is not even wearable - The Snorkeling Blue Top. i attempted to reach out to customer service and that is a joke. I added myself for a return call and receiv... See more

Company replied

Rated 3 out of 5 stars

I have used Cupshe for years and had always had a 5-star experience however, I ordered an order a month ago still not here. When I check on it, it said should be delivered a week ago but still not her... See more

Company replied

Rated 5 out of 5 stars

I really liked the variety of options available when swimsuit shopping. A few suits didn’t work out due to fit and the return process was so easy. I was pleasantly surprised and will definitely contin... See more

Rated 2 out of 5 stars

One suit delivered... 4 missing. No cupsdhe customer service except AI... TOLD.TO DEAL W DELIVERY CO. MINIMAL ENGLISH W DELIVERY CO. MISSING ITEMS SENT TO WRONG ADDRESS. CUPSHE SHOULD HAVE DEALT... See more

Company replied

Rated 2 out of 5 stars

Customer service is great, however, products are sub par. All were "returned". Quality, sizing & style wrong. Raw, unfinished seams, weird sizing with long torsos. Some bra cups were tiny, some w... See more

Company replied

Rated 2 out of 5 stars

Received two items. Wanted to keep one and return one. Used a credit and paid with Applempay so money was taken from bank account. Items not worn, tags on and in original packaging. Went to app and... See more

Company replied

Rated 1 out of 5 stars

My suit for my daughter’s wedding in Bali took 3 weeks to ship after it said it would arrive on 1/27… it arrived after we left - will not order from here again!

Company replied

Rated 5 out of 5 stars

All of the CUPSHE products I have received have been fabulous quality and the fit is excellent. Very cute and on trend selection, with great prices! Customer service using both the live chat and the a... See more

Rated 5 out of 5 stars

I love Cupshe. I usually order several bathing suits to try on and do the free returns on what doesn't fit. On each listing the ones that are "classic cut" for the butt is shown (I don't like the mode... See more

Rated 1 out of 5 stars

No order confirmation emails. No return possible on pyjamas that arrived on the day the return was instigated. This is an absolutely shocking breach of consumer rights. In addition, no messag... See more

Company replied

Rated 4 out of 5 stars

I honestly impressed with Cupshe! I ordered 2 swimsuits and both came exactly as shown in the pictures. The fabric feels thick, soft, and supportive definitely not cheap like some other online brand.... See more

Rated 5 out of 5 stars

This is my 4th order. Won't buy swimsuits/cover ups anywhere else. Excellent quality great fit. True to size. My go to vacation wardrobe!! Love the emails with extra sales coupons savings offers and... See more

Rated 5 out of 5 stars

Shopping on Cupshe was such a good experience! The site is super easy to browse, and I love how many cute bathing suits they have. The size inclusivity is a big plus, and being able to mix and match t... See more


Company details

  1. Clothing Store
  2. Beach Clothing Store
  3. Dress Store
  4. Swimwear Store
  5. Underwear Store
  6. Women's Clothing Store

About Cupshe

Written by the company

Cupshe is a beachwear brand inspired by and created for the most vibrant, fun, and fearless women all over the world. Since our inception, we've built an incredible community of women who move forward in confidence, comfort, and style. From swimsuits to cover-ups, all of our pieces are crafted with love using patterns, textures, and quality fabrics that get you from the beach to brunch effortlessly. We're committed to staying true to our roots in our mission to empower women everywhere to look and feel their best in quality, stylish, and affordable swimwear.

Shop Now & Pick Your Exclusive Offer! Cupshe Bikinis Cupshe One Pieces Cupshe Best Sellers

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

23K reviews

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Rated 5 out of 5 stars

Bathing suit

The bathing suits I received are perfect. Nice quality and price. Customer service was fantastic when I had questions etc. Very happy with CUPSHE!

7 February 2026
Rated 1 out of 5 stars

nothing fit as the measurement guides…

nothing fit as the measurement guides outlined

11 February 2026
Cupshe logo

Reply from Cupshe

Dear Dawn,we are sorry to see that this experience did not meet your expectations. 

Most of our swimsuits are true to size. You can refer to the "size guide" on each product page to check the detailed measurements. If you have an issue with the selection of sizes next time, we suggest you contact our customer service for some advice. Meanwhile, our team works hard to make swimsuits consistent with the size guide, which is based on the average customer's body figure.

Lastly,we have sent you an email so we can discuss this further with you and see what resolution we can come up with. Please check it at your convenience. We hope to hear from you soon!

Rated 5 out of 5 stars

Quick shipping great fit.

Quick shipping. Great packaging. The swimsuits I purchased are perfect. I have been searching for two piece suits that fit just like my favorite underwear and most comfortable bra tops and these are perfect. I do wish there was a brighter color selection however.

11 February 2026
Rated 5 out of 5 stars

I just got hooked up to their clothing…

I just got hooked up to their clothing line in getting ready for our vacation to Honolulu and I am really amazed with the style and quality.I have been coming back to order more swimsuits and shape wear.I highly recommend this brand.

11 February 2026
Rated 5 out of 5 stars

I have to say normally quite dubious of…

I have to say normally quite dubious of buying from companies I'm not familiar with, no need received my first lot of goods today excellent quality on 5 dresses lovely colours and fabric ideal for the beach or even in the warm summer evenings kept in the loop all the way with customer services highly recommend and will be ordering more.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

I was prepared to be disappointed

I was prepared to be disappointed; I never heard of this company before; my body is hard to fit into standard sizes; bought it for a vacation and if it didn’t work out, I wouldn’t have a suit for the beach. I was elated when it fit, it came in time, it looks as good as the photos, the company didn’t scam me, etc. very pleased with my experience :-)

11 February 2026
Rated 5 out of 5 stars

Kudos to you!

The quality and the fit of your suits is amazing for the price point. I've spent my whole adult life (I'm 60 now!) looking for a great suit and these are the best I've EVER come across! Kudos!

10 February 2026
Rated 1 out of 5 stars

False Advertising

Not sure how cupshe has so many positive reviews. I ordered multiple items and the shipping was slow, products were cheaply made and looked nothing like the pictures, and it’s a huge headache to return anything. I will never order from this company again and suggest others avoid it too. Very disappointed and frustrated with the whole experience.

12 February 2026
Unprompted review
Cupshe logo

Reply from Cupshe

Dear Aimee Handelman, we understand your frustration, and we sincerely apologize for the experience you've had with us. We take all feedback seriously and would like to address the points you've raised:

Slow Shipping:
Regarding the shipping time, we understand how disappointing it can be when orders take longer than expected. While we always strive to meet the promised delivery timeframe, there can sometimes be unforeseen delays caused by external factors, such as weather conditions, customs processing, or logistical issues, that are beyond our control. Rest assured, we are actively working on improving our shipping process and will take measures to minimize delays in the future.

Poor Product Quality & Discrepancy with Pictures:
We apologize that the products you received did not meet your expectations. We aim to accurately represent our items online, but we understand that there may sometimes be discrepancies in color, texture, or fit due to different factors, such as lighting, screen settings, or production variations. We are committed to maintaining higher standards and will review our product listings and quality control processes to ensure that we provide better consistency between the product and the images displayed.

Lastly, we have sent you an email to discuss your concerns further and work towards a satisfactory resolution. Please take a look at it when you can. We look forward to hearing from you soon and hope to resolve this matter to your satisfaction. Thank you for your patience and understanding!

Rated 4 out of 5 stars

I love the clothes and customer service…

I love the clothes and customer service has been extremely helpful. The only reason this is not a 5 star review is the inconsistency in sizing. The majority of the mediums fit as expected, but then I will have others that swallow me or are too small. New items lack reviews to learn from others, so maybe the descriptions should be more detailed on fit.

5 February 2026
Unprompted review
Rated 1 out of 5 stars

The return process is awful

The return process is awful; you have to find the information yourself in order to send the items, such as the phone number, which is impossible to find on the website. For sure I will not buy again here

12 February 2026
Unprompted review
Cupshe logo

Reply from Cupshe

Dear Marina, we sincerely apologize for the inconvenience you've experienced with our return process. We truly understand your frustration and appreciate your feedback. Let us clarify the steps to make the return process easier for you:

Return Process:
You can easily initiate the return process by clicking the “Start a Return” button located at the bottom of our website’s homepage. This will guide you through the return steps.

Customer Support:
If you need further assistance, you can reach our customer service by clicking the “Contact Us” button on our website. You’ll be able to get in touch with us via email or live chat. Please note that our customer service hotline currently requires an appointment, but rest assured, our team will call you back at the time you specify.

We are actively working on improving the return process and are looking into providing a direct hotline for immediate calls in the future.

Lastly, we’ve sent you an email to address your concerns and discuss a possible solution. Please check it at your convenience. We look forward to hearing from you soon! Thank you again for your patience and understanding.

Rated 3 out of 5 stars

The quality is better than I have…

The quality is better than I have received from Cupshe in the past, but the sizing chart wasn't quite accurate and returns and exchanges are not allowed for the items I purchased.

11 February 2026
Cupshe logo

Reply from Cupshe

Dear customer, thank you for sharing your feedback with us. We sincerely apologize for any inconvenience you've experienced and appreciate the opportunity to address your concerns.

Sizing Issue:
We are glad to hear that you found the quality of our products improved. Regarding the sizing issue, most of our swimsuits are designed to be true to size. For your next purchase, we recommend referring to the "size guide" on each product page to review the detailed measurements before purchasing. If you are unsure about sizing, please don’t hesitate to contact our customer service team, who will be happy to assist you with selecting the best size. Our team is always working hard to ensure that our swimsuits align with the size guide, which is based on average customer body measurements.

Non-returnable Item Policy:
We periodically run different promotions, and during some promotional periods, certain items may be marked as non-returnable based on the specific terms of that promotion. According to our return policy, items marked as non-returnable cannot be exchanged or refunded unless they are defective, do not match their description, or fail to perform as described. We encourage you to explore our website further as we have a wide selection of items available for return if you are not fully satisfied with your purchase.

Lastly, we’ve sent you an email to discuss your concerns further and explore possible solutions. Please take a look at it at your convenience. We hope to hear from you soon! Thank you for your understanding and feedback!

Rated 4 out of 5 stars

Overall great quality

Overall great quality, items are as they appear with fast shipping. I stifle between a medium & large so the mix & match swimsuit sizes are what work best for me.

11 January 2026
Unprompted review

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