DB FREELANCE LTD Reviews 140

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's delivery service, highlighting the staff's friendliness, professionalism, and helpfulness. Consumers appreciate the clear and timely communication, with many receiving accurate delivery slot updates and proactive calls from drivers. People also value the drivers' willingness to go the extra mile, such as carrying items to the desired location and navigating challenging access routes. The company's responsiveness and efficiency are also frequently commended. Reviewers appreciate the prompt responses to emails and the flexibility in accommodating their delivery needs. Consumers are impressed with the informative updates provided throughout the delivery process and the helpfulness of the staff. The delivery service is often described as outstanding, with many stating they would highly recommend the company and use their services again.

Based on these reviews

Rated 5 out of 5 stars

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left t... See more

Rated 5 out of 5 stars

I am not surprised to read all the positive reviews for DB Freelance. They delivered my bike store/shed today and I was absolutely delighted with the service. The emails I received with my deliv... See more

Rated 5 out of 5 stars

The driver let me know when to expect todays delivery beforehand, and delivered on time this morning. He was careful not to disturb anyone whilst unloading as it was still dark, and also wet and windy... See more

Rated 5 out of 5 stars

DB Freelance Ltd are very customer centric. The responded to my emails very promptly and worked around my availability to receive my parcel. The delivery driver Dave Nlove INNY contacted me just befor... See more

Rated 5 out of 5 stars

TE delivered a large garden planter this morning. It couldn’t be put just inside the gate as there were some building materials in the way. He went above and beyond in bringing it right into my back g... See more

Rated 5 out of 5 stars

I received notification of the imminent delivery of my parcels via DK. Gifts for my birthday. I knew I would be unable to receive them at the time stated, my husband had a clinic appointment. I left a... See more

Rated 5 out of 5 stars

Recently received a delivery from DB Freelance - wooden bike store. From the moment we placed our order we received constant updates on time and date our order would be delivered. On day of deliver... See more

Rated 5 out of 5 stars

Absolutely fantastic service from beginning to end. I was kept up to date with estimated arrival time leading up to the day of delivery all the way to them turning up at my door. Driver turned up at t... See more

Rated 5 out of 5 stars

I want to mention that Edson the delivery driver great. He was polite, courteous to my neighbour due to where the van had to park ( on my instructions) and had a sense of humour We need more pol... See more

Rated 5 out of 5 stars

Just wanted to say that we were very pleased to receive our fence panels this evening and the chap (Norbert) who did the delivery was fantastic! Felt so sorry for him as his truck had broken down earl... See more

Rated 5 out of 5 stars

These guys were amazing, they worked tirelessly with diligence and efficiency. Darren was extremely professional and helpful, his support and advice were spot on and saved us a lot of time. His l... See more

Rated 5 out of 5 stars

DB FREELANCE delivered a wooden Arch Purchased from Rawlinsons of Nantwich. They contacted me the day before in order to ask if there would be any problem with the date. I pointed out that I had a Den... See more

Rated 5 out of 5 stars

Was very happy with the service I received. Weather had been really bad so I wasn't expecting my shed delivery until the following Monday, but arrived Saturday evening. By the time I realized the driv... See more

Rated 5 out of 5 stars

Kept us up to date with delivery day and a time slot. Delivery was earlier than expected, but we had time to arrange instructions. Very informative and quick to respond which is brilliant when your wo... See more

Rated 5 out of 5 stars

What a refreshing experience I’ve just had with this company this morning…in a world where many organisations just don’t care anymore….great communication, superb delivery drivers, items arrived early... See more

Rated 5 out of 5 stars

We had to change our delivery day and were given one very close to the original which was great. The driver phoned us 25 mins before delivery to confirm the drop time. When we opened the door he had... See more

Rated 5 out of 5 stars

Garden parasol delivered, on date and time advised. We were updated on the progress of delivery and Norbert, the delivery driver, even offered to help us with the rather large and heavy box. Very p... See more

Rated 5 out of 5 stars

Courteous, intelligent service. We had a summer House (kit) delivered, so a fair bit of stuff. It arrived safely and we managed to get it all off the wagon with no trouble. The driver was friend... See more

Rated 5 out of 5 stars

Amazing delivery service!!! I had a shed delivered (ref SORGP25034833) but knew I wouldn't be in for the delivery, I emailed with a safe space and they came back within a couple of hours to confirm th... See more

Rated 5 out of 5 stars

Delivery window given the day before but was able to track throughout window given. The driver called to confirm I was his next call and gave an exact time for arrival. He was so pleasant and professi... See more

Rated 5 out of 5 stars

I recently ordered a triple bin store through cannockchasegarden.com which I am over the moon with. The quality is fantastic and looks perfect. Most of all I was really impressed with the delivery se... See more

Rated 5 out of 5 stars

Fantastic delivery service, Josh was above and beyond, last delivery on a Saturday night and he was the first to offer to help carry all the fence panels to the side of the house, an absolute credit... See more

Rated 5 out of 5 stars

We moved house using DB and what a fantastic experience! All drivers turned up as scheduled and were polite, friendly and very hard working. Once at the other end there were ready to unload and put... See more

Rated 5 out of 5 stars

Ordered a wooden garden arch, and this company delivered the arch. Communication was outstanding. The driver got in touch the day before to tell us he would be here very early, and did we have any spe... See more

Rated 5 out of 5 stars

I was kept informed all through the process which is always a bonus when waiting for a delivery. It was on time. The delivery driver was very pleasant and helpful. DB Freelance were able to provi... See more

Rated 5 out of 5 stars

Ordered trellises through Rowlinsons, received an email saying that DB FREELANCE LTD will be delivering my order. They made contact with and gave a date for the delivery. The day before I was gi... See more

Rated 5 out of 5 stars

My delivery arrived in good condition and on time. The driver let me know in good time when he was arriving and was really helpful, polite and I noticed, had all the other items on the load well... See more

Rated 5 out of 5 stars

Brilliant service - garden supplies delivered on time, unloaded very efficiently, driver polite/professional. Great tracking/comms. Hope more companies use these guys

Rated 5 out of 5 stars

Very good communication from start to finish. Very responsive to emails too. The tracking system they use to show you the estimated delivery time is excellent. Constantly updating and very accurate. A... See more

Rated 5 out of 5 stars

Package arrived on day promised and in time schedule allocated. When they could not get hold of me they did not give up and leave , but constantly tried to find the house and to reach me in order to c... See more

Rated 5 out of 5 stars

Absolutely Outstanding Service. What a fantastic delivery service. Full tracking provided throughout the entire journey. Unbelievably quick, virtually next day. Highly professiona... See more

Rated 5 out of 5 stars

Delivery of a garden companion seat, in a very heavy box, was made by an extremely friendly gentleman. He was very helpful and carried the box round to my back garden. Delivery service doesn't get b... See more

Rated 5 out of 5 stars

What an excellent service, better than any other delivery company. Lots of updates and, importantly, rapid responses to emails. Delivered exactly as specified and in the time window, a week sooner tha... See more

Rated 5 out of 5 stars

Gave them instructions where to leave the package as I was out and then forgot to unlock the gate for them. But they used their initiative and left it safely elsewhere. Thank you. Couldn't be happie... See more

Rated 5 out of 5 stars

I asked for delivery to my work address , but unfortunately, the time slot was out of company hours. I emailed the company and they were so helpful ,letting me meet the driver next day.

Rated 5 out of 5 stars

I was kept fully informed of the despatch and delivery of my item. The “live” tracking was very helpful as we could monitor the changes in timeframe for the actual delivery. The driver was very polite... See more

Rated 5 out of 5 stars

Good communication from DB Freelance beforehand and a great delivery job on the day. I was out at the time so left a request about delivery location and it was done perfectly ... thank you!

Rated 5 out of 5 stars

Such a friendly, timely and GENUINE customer service throughout. The quality of the product itself and delivery service is faultless. Thank you so SO much :) Chloe


Company details

  1. Logistics Service
  2. Delivery Service
  3. Moving and Storage Service
  4. Packaging Company
  5. Storage Facility

Written by the company

AWARD WINNING DELIVERY COMPANY Light Haulage | Storage |Home Delivery Experts | House & Commercial Removals/Clearance


Contact info

4.9

Excellent

TrustScore 5 out of 5

140 reviews

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Rated 5 out of 5 stars

Brilliant service

Brilliant service - garden supplies delivered on time, unloaded very efficiently, driver polite/professional. Great tracking/comms. Hope more companies use these guys

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Chloe

Chloe, I truly appreciate the warmth, promptness, and authenticity of the customer service. The product's quality and delivery were impeccable. A sincere thank you! :)

23 December 2025
Unprompted review
Rated 5 out of 5 stars

Very helpful company

I asked for delivery to my work address , but unfortunately, the time slot was out of company hours.
I emailed the company and they were so helpful ,letting me meet the driver next day.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

The driver let me know when to expect todays delivery beforehand, and delivered on time this morning. He was careful not to disturb anyone whilst unloading as it was still dark, and also wet and windy. The items were left tidily and in a safe, sheltered place. Overall an excellent service.

9 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Star service

Was very happy with the service I received. Weather had been really bad so I wasn't expecting my shed delivery until the following Monday, but arrived Saturday evening. By the time I realized the driver was there he had unloaded the shed and placed it securely by the house. Driver said he didn't want to disturb me as it was later in the evening. 5 stars great service.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

I want to mention that Edson the…

I want to mention that Edson the delivery driver great. He was polite, courteous to my neighbour due to where the van had to park ( on my instructions) and had a sense of humour
We need more polite drivers like him especially on a Friday after 4pm!!!!
Please pass on this feedback to him.
I always review bad experiences but also great service. Thxs DB freelance
KR
Julie

24 October 2025
Unprompted review
Rated 5 out of 5 stars

Ordered a wooden garden arch

Ordered a wooden garden arch, and this company delivered the arch. Communication was outstanding. The driver got in touch the day before to tell us he would be here very early, and did we have any special instructions to help with delivery. We let him know what would probably be the best way forward, and the driver followed the advice, was very quiet, and I am sorry we missed him, we were up, and I believe he came quite a distance so was going to offer him a cup of tea after his journey. But the delivery was so efficient, quiet, we didn’t get to see him, but would like to say a big thankyou for a job well done. The arch was delivered in excellent condition, and left safely at our premises. Delivery was also a day earlier than expected, which was fine for us, especially after a few weeks of missing, overdue deliveries from another source, this delivery was noticeably 200%.

15 October 2025
Unprompted review
Rated 5 out of 5 stars

First class service

I recently ordered a triple bin store through cannockchasegarden.com which I am over the moon with. The quality is fantastic and looks perfect.
Most of all I was really impressed with the delivery service . They were quick to contact me upon placing my order and were prompt with delivery. The driver called me when he was on his way and carried it into my garage for me as requested. Genuinely couldn’t fault the service.

26 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent use of own initiative

Gave them instructions where to leave the package as I was out and then forgot to unlock the gate for them. But they used their initiative and left it safely elsewhere. Thank you. Couldn't be happier.

2 October 2025
Unprompted review
Rated 5 out of 5 stars

We moved house using DB and what a…

We moved house using DB and what a fantastic experience! All drivers turned up as scheduled and were polite, friendly and very hard working.
Once at the other end there were ready to unload and put everything where we wanted. I can’t fault them and took a lot of stress of my partner & I.
Would highly recommend the whole team.

19 September 2025
Unprompted review
Rated 5 out of 5 stars

Speedy and helpful service

I was kept informed all through the process which is always a bonus when waiting for a delivery.
It was on time.
The delivery driver was very pleasant and helpful.
DB Freelance were able to provide a delivery date quicker than other couriers. Which was helpful in my particular case.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

My delivery arrived in good condition…

My delivery arrived in good condition and on time.
The driver let me know in good time when he was arriving and was really helpful, polite and I noticed, had all the other items on the load well secured.
Thanks for a great service, I'd be happy to recommend.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

We had to change our delivery day and were given one very close to the original which was great. The driver phoned us 25 mins before delivery to confirm the drop time. When we opened the door he had already unloaded our rose arch - how he lifted it I don’t know. Awesome service thankyou.

24 September 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic delivery service

Fantastic delivery service, Josh was above and beyond, last delivery on a Saturday night and he was the first to offer to help carry all the fence panels to the side of the house, an absolute credit to this service.
I would recommend this company to anyone based on this delivery service provided by Josh.
Top bloke.

20 September 2025
Unprompted review
Rated 5 out of 5 stars

The driver was exemplary

The driver made contact the day before to explain he might arrive before 7am as ours might well be the first delivery he was going to make yesterday. We did not hear a thing and found he had left the consignment precisely where we had asked him to leave it.
Throughout communication was exemplary, messages were clear and timely.
You driver is a credit to you.

9 September 2025
Unprompted review

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