Dexters Estate Agents Reviews 3,959

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their positive attitude and helpfulness. Consumers highlight the excellent service provided and appreciate the prompt response times. Many reviewers specifically mentioned individual employees by name, expressing gratitude for their support and professionalism. People appreciate the clear and timely communication they receive. The customer service is frequently described as caring, kind, and understanding. However, there are mixed opinions regarding the contact experience, with a low consensus among reviewers. Despite this, the overall sentiment remains highly positive, with reviewers consistently emphasizing the company's commitment to resolving issues efficiently and ensuring a smooth experience.

Based on these reviews

Rated 5 out of 5 stars

Huge thanks to Ryan Campbell at Dexter’s Estate Agents. He’s been really helpful and professional throughout, always quick to answer questions and genuinely easy to deal with. He even sorted maintenan... See more

Company replied

Rated 5 out of 5 stars

Leighton is a very valuable employee at Dexters. He is always friendly, supportive and oftentimes has gone above and beyond for our family, especially through some trying times. He is a lovely perso... See more

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Rated 5 out of 5 stars

I have been a private tenant for 14 years in the same property, the last 5 years I have dealt with advisors from Dexters Blackheath Branch. I have mainly had contact with Charlotte Alsford, she is c... See more

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Rated 5 out of 5 stars

I can’t speak highly enough of Ryan Campbell at Dexter’s Property Management. He is consistently professional, efficient, and genuinely polite in every interaction. Communication is always clear and t... See more

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Rated 5 out of 5 stars

Many thanks to Sonia de Abreu and her team at Dexter’s Estate Agents in Kew. She’s been really helpful and professional as I search for a new tenant. She has made the process very easy and along with... See more

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Rated 1 out of 5 stars

Viewed a rental property on Saturday morning with Dexters which we liked and were keen to make an offer. Requested an offer form from the agent, which he said he would send that afternoon. We d... See more

Rated 5 out of 5 stars

As a landlord, I have dealt with Dexters for over 13 years as they fully manage our 2 flats in Kingston Upon Thames and I have been totally satisfied with their performance. I would like to name Miss... See more

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Rated 5 out of 5 stars

Compared to other agents we've had in the past, we've found Dexters to be very responsive, with someone there always to pick up the phone, empathetic to our problems and respond with timely solutions.... See more

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Rated 5 out of 5 stars

Belated review but after two other local agents it was Dexters who finally shifted our flat. They pushed hard, on all sides - including on us to lower price, but they accepted when we wouldn't. They... See more

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Rated 5 out of 5 stars

Joanne is an amazing person. Since she has been managing our property, everything has always been handled with care and completed on time. Beyond her professionalism, she is genuinely kind, and we t... See more

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Rated 5 out of 5 stars

We have been under Dexter's since 2026 and so far everything is great. They are communicative and responsive. The lovely lady Monika came recently to inspect our flat and resolved every issue promptly... See more

Rated 5 out of 5 stars

Sacha helped greatly with the rental process for renting my flat for the first time making it as stress free as possible! Her technical knowledge came through and ensured I had all of the checks carri... See more

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Rated 1 out of 5 stars

Highly unprofessional experience. I attempted to view a listing but spent over an hour being told by the receptionist to "call back in 15 minutes." After four attempts, I finally reached a man who was... See more

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Rated 5 out of 5 stars

-Dexter’s have been looking after our family properties for almost ten years. They always seek to problem solve and work with you to go that extra mile I have bern able to relationship build with... See more

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Rated 5 out of 5 stars

Very happy to have dealt with Vivien from the Notting Hill office. She listened very well to the requests, was pro active in showing the rental properties, also showing some I would not have though... See more

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Rated 5 out of 5 stars

Joanne Witter went out of her way to be more than helpful with an issue that was potentially coming from a flat Dexter's manages. The problem it turned out wasn't from that flat but her help has made... See more

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Rated 5 out of 5 stars

Dexters staff are generally very helpful and efficient. In particular, Emma Wheeler remembered (without prompting) to get back to me to help me locate which Dexters office held the keys to our rental... See more

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Rated 5 out of 5 stars

As ever, a seamless and swift new tenancy agreement. When my previous tenant had to leave unexpectedly Dexter’s wasted no time in finding new tenants. The regular contact from Casey in the of... See more

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Rated 5 out of 5 stars

Dexters's took over Peter James and I've had a much better experience with them. They take tenants' inquiries to landlords and they take me serious, which has increased trust in their services. I've t... See more

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Rated 1 out of 5 stars

A follow up to this ongoing story of the lack of honesty and accountability by Dexters Estate Agents - today I received a second reply from a Dexters Customer Relations team member to my second 1... See more

Rated 1 out of 5 stars

Booked a free valuation online. Mid day today no one turned up. Cleopatra had emailed asking for more information. I immediately responded. Called the office. Endlessly put on hold. Passed a... See more

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Rated 1 out of 5 stars

Lived in a property managed by Dexters on Wick Lane, Bow (E3) and I must say they lack professionalism in their approach. They don’t care about the mental health of the tenants. After we signed the te... See more

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Rated 5 out of 5 stars

This is the our first time with Dexters. I am the type of person that make many questions and needs clariry .all this process Is so important for us ( For our Future Home) I got some expriences bef... See more

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Rated 5 out of 5 stars

I had the pleasure of dealing with Bethan at Dexters and honestly, she was a breath of fresh air. Super helpful, on the ball, and clearly knows her stuff. Nothing was too much trouble — whether it w... See more

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Rated 5 out of 5 stars

This is the second flat let via Dexters. Mr Malachi Murray has been providing outstanding services to us across these two flats. He is highly responsive and reliable to deal with the problems we encou... See more

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Rated 5 out of 5 stars

I give 5 stars to Leighton Hanson. Over the past two years as a tenant, any issue I’ve had has been dealt with quickly and efficiently. Leighton always follows up to make sure everything is resolved a... See more

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Rated 5 out of 5 stars

Thank you to Monika at Dexters Finsbury Park who has been amazing at managing our property. She is always quick to respond to and rectify issues whenever raised, is happy to call and discuss problems... See more

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Rated 5 out of 5 stars

Reece Brown at Dexters has been an absolute pleasure to deal with. He’s always friendly and approachable on the phone, and incredibly quick to respond when important matters come up. His efficiency an... See more

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Rated 5 out of 5 stars

Mr. George Blanchard, was very responsive to the problem of our refrigerator which failed to function after the sudden disruption of electricity and water supply in the morning. He guided us in detail... See more

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Rated 5 out of 5 stars

Just had my bathroom ceiling painted and heaters installed, Thanks to Monika and Rhian who kept me up to date with when works will be done. Painter( Handyman) was brilliant and courteous as was the... See more

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Rated 1 out of 5 stars

Would never recommend Dexter's to anyone. Our apartment has been riddled with problems from mould from leaky pipes to horrible neighbors to shoddy maintenance. This could be expected in extreme condit... See more

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Rated 5 out of 5 stars

I’d like to say a big thank you to Ryan Campbell at Dexter’s Estate Agents. Ryan has been extremely helpful and professional throughout, always available to answer any questions and very reassuring to... See more

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Rated 5 out of 5 stars

I have had a bit of a mixed time with Dexters but since Anya took over things have improved dramatically. She is extremely on top of things and very nice to deal with. I understand that tenants and... See more

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Rated 5 out of 5 stars

Previously the property we are renting were managed by a small local company and we used to have to push hard to get maintenance issues looked at. When management changed to Dexters, we were looked af... See more

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Rated 4 out of 5 stars

Suzi Littler seems to be very thorough and professional in difficult situations. I foolishly did not read the fine print of a three-year contract I signed in 2022, which locked me into pay... See more

Rated 1 out of 5 stars

We had a horrible experience. We made an offer on a house, which was accepted. We paid the deposit and first month of rent and shared all our personal data (passport, income information etc). One... See more

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Rated 5 out of 5 stars

I decided to rent my flat out via Dexters. I looked a few managing agents, but opted for Dexters because of my early experience in dealing with them - very responsive and professional. Once I contac... See more

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Rated 5 out of 5 stars

Dexters is the 3rd estate agent I’ve used in the Vauxhall area in the last 9 years to let and manage my rental flat. They are by far the best around. Oliver in lettings management is excellent, very r... See more

Company replied


Company details

  1. Commercial Real Estate Agency

Written by the company

If you think all London Estate Agents are the same, you haven't worked with Dexters. We're different. Everything we do will give you an altogether better experience of selling or letting your property. As you'll discover, it's our people who make the difference. You'll deal directly with a professional, highly-trained client partner and have the peace of mind of working with an agency accredited by the Royal Institution of Chartered Surveyors (RICS), whose worldwide reputation for integrity and professionalism we uphold.


Contact info

  • 66 Grosvenor Street, W1K 3JL, London, United Kingdom

  • dexters.co.uk

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Katie Fairchild / Dexter Richmond - outstanding service

I would like to formally recognise Katie Fairchild at Dexter Richmond for what has genuinely been the best experience I have ever had during what was an extremely stressful period trying to secure a flat in a highly saturated market.

From the outset, Katie made the entire process seamless. She kept me consistently updated at every stage, responded promptly and thoroughly to all of my concerns, and demonstrated a level of knowledge about the rental market, the legal framework, and the overall process that gave me complete confidence. In a market where uncertainty and delays are common, her clarity, efficiency, and professionalism made a material difference.

I have previously experienced some disappointments with Dexter (from other branches) but Katie has completely revived my perception of the brand. Her standard of service was impeccable, and because of her, I will confidently continue to recommend Dexter Richmond within my professional and personal network.

Please also extend my sincere thanks to her Manager and to Charlotte Bigsby for providing her with the right training and support that clearly underpin such high standards. The leadership and development behind this level of service deserve recognition.

Thank you Katie for your Outstanding execution from start to finish.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I had such a positive experience with…

I had such a positive experience with Dexters, especially with Kirlon Sanchez. I accidentally left my house keys in my partner’s car and was really stressed trying to sort access. Despite the terrible weather, Kirlon genuinely tried his best to help me get spare keys arranged.

Although it wasn’t possible in the end, he was incredibly polite, patient, and kind throughout the whole situation. His professionalism and willingness to help really stood out. Thank you, Kirlon, for your support and for going the extra mile it truly meant a lot!

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Katie

Katie, Ella and the team have in the past really looked after the property, now I have a change of tenancy and the team have been so helpful and professional. I would recommend this team to anyone looking for property management. Gill

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I would like to recommend Sena Oktay

I would like to recommend Sena Oktay, Tenancy Manager at Dexter. She was extremely helpful, kind, and very efficient throughout the whole process. She resolved all my requests to be added to the tenancy agreement with great attention and professionalism. I’m very grateful for her support.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

A massive thank you to Ella Maynard at…

A massive thank you to Ella Maynard at Hampton Lettings for going the extra mile for us and getting things sorted in quick time. She always does what she says and that means a lot to us as tenants. Thank you Ella

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great team

We have been under Dexter's since 2026 and so far everything is great. They are communicative and responsive. The lovely lady Monika came recently to inspect our flat and resolved every issue promptly and kindly. Overall great team.

22 January 2026
Unprompted review
Rated 1 out of 5 stars

Further dishonesty from Dexters

A follow up to this ongoing story of the lack of honesty and accountability by Dexters Estate Agents - today I received a second reply from a Dexters Customer Relations team member to my second 1 star Review saying that they understand their Director has been in touch to discuss. No Director has been in touch.
Again I’d highlight this reply by customer relations is visible for all, and implies they do their job properly, when they do not.
My original important review titled
“Does Dexters have any understanding of what someone’s home means to them ?” has still to be addressed…

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Awesome

From day one with dexters, they have been amazing. Fast with communications, efficient with sorting any problems out quickly. Ella and the team have been awesome!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ledj has always been very responsive…

Ledj has always been very responsive and helpful. I’m pleased that there is she always quick to help with questions and concerns.

10 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Dear Mrs Nardi, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Monika at Dexter's has been incredibly…

Monika at Dexter's has been incredibly helpful and efficient throughout the whole maintenance process for my property. She's kept me updated every step of the way. The team at Dexter's are always thorough with my property's routine inspections, so I don't have to worry about unexpected problems or issues developing over time.

9 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Dear James, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Had a great experience dealing with…

Had a great experience dealing with Dexters as my property agent. Sacha Marinus from Dexters was able to address my concerns/queries efficiently and professionally. Thank you

9 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

Rated 1 out of 5 stars

Time wasted by Dexters

Viewed a rental property on Saturday morning with Dexters which we liked and were keen to make an offer.

Requested an offer form from the agent, which he said he would send that afternoon. We didn't receive this, so followed up later that afternoon.

On Monday morning we were sent an offer form, which we returned that morning, following which we received a call saying an offer had been accepted on Saturday.

Wasted our Saturday morning travelling to view a property, and then left frustrated with not being able to offer.

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I have always found Dexters to be very helpful. Providing information and documents when requested and in good time.

Alex Newland has been very helpful when dealing with my recent queries.

Thank you Dexters

6 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Dear Kathryn, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

Rated 5 out of 5 stars

Shout out to Andrew

I recently reached out to Andrew at Dexter Agency regarding several issues at our flat that needed urgent attention. I was incredibly impressed with his efficiency and professionalism.
As soon as we contacted him, Andrew was extremely helpful and managed to arrange a visit with the contractor straight away. In the world of property management, it’s rare to see such a quick turnaround. He turned a stressful situation into a smooth process, and we really appreciate his proactive approach to getting the repairs sorted.
Highly recommend Andrew for his excellent communication and speed!

5 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Dear Marta, we really appreciate you having taken the time to post this review. It makes it all the more worthwhile to the team when their service has been acknowledged. I wish you all the best and please do not hesitate to contact us if you have any queries. Kind regards, Asma

Rated 5 out of 5 stars

I’ve had a very positive experience…

I’ve had a very positive experience working with Andrzej Szczepaniak. He’s responsive, clear, and professional, and kept me updated throughout. Efficient handling and good attention to detail — I’d happily recommend him.

6 February 2026
Unprompted review
Dexters Estate Agents logo

Reply from Dexters Estate Agents

Dear Chan, Thank you for taking the time to leave such a wonderful review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Asma

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