Huge thanks to Ryan Campbell at Dexter’s Estate Agents. He’s been really helpful and professional throughout, always quick to answer questions and genuinely easy to deal with. He even sorted maintenan... See more
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If you think all London Estate Agents are the same, you haven't worked with Dexters. We're different. Everything we do will give you an altogether better experience of selling or letting your property. As you'll discover, it's our people who make the difference. You'll deal directly with a professional, highly-trained client partner and have the peace of mind of working with an agency accredited by the Royal Institution of Chartered Surveyors (RICS), whose worldwide reputation for integrity and professionalism we uphold.
66 Grosvenor Street, W1K 3JL, London, United Kingdom
Replied to 92% of negative reviews
Typically replies within 1 week
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I would like to formally recognise Katie Fairchild at Dexter Richmond for what has genuinely been the best experience I have ever had during what was an extremely stressful period trying to secure a flat in a highly saturated market.
From the outset, Katie made the entire process seamless. She kept me consistently updated at every stage, responded promptly and thoroughly to all of my concerns, and demonstrated a level of knowledge about the rental market, the legal framework, and the overall process that gave me complete confidence. In a market where uncertainty and delays are common, her clarity, efficiency, and professionalism made a material difference.
I have previously experienced some disappointments with Dexter (from other branches) but Katie has completely revived my perception of the brand. Her standard of service was impeccable, and because of her, I will confidently continue to recommend Dexter Richmond within my professional and personal network.
Please also extend my sincere thanks to her Manager and to Charlotte Bigsby for providing her with the right training and support that clearly underpin such high standards. The leadership and development behind this level of service deserve recognition.
Thank you Katie for your Outstanding execution from start to finish.
I had such a positive experience with Dexters, especially with Kirlon Sanchez. I accidentally left my house keys in my partner’s car and was really stressed trying to sort access. Despite the terrible weather, Kirlon genuinely tried his best to help me get spare keys arranged.
Although it wasn’t possible in the end, he was incredibly polite, patient, and kind throughout the whole situation. His professionalism and willingness to help really stood out. Thank you, Kirlon, for your support and for going the extra mile it truly meant a lot!
Katie, Ella and the team have in the past really looked after the property, now I have a change of tenancy and the team have been so helpful and professional. I would recommend this team to anyone looking for property management. Gill
Andrzej from property management is always so helpful and thorough! He problem solves before contacting me and we work through it together. Thanks Andrzej!
Pleasant, professional and helpful- thank you Kirlon Sanchez
I would like to recommend Sena Oktay, Tenancy Manager at Dexter. She was extremely helpful, kind, and very efficient throughout the whole process. She resolved all my requests to be added to the tenancy agreement with great attention and professionalism. I’m very grateful for her support.
A massive thank you to Ella Maynard at Hampton Lettings for going the extra mile for us and getting things sorted in quick time. She always does what she says and that means a lot to us as tenants. Thank you Ella
Very helpful and pain free with getting a change of tenancy agreement in place.
A lot of lines of communication via email or telephone so, easy to get in contact. Quick at responding.
Chloe was great in getting our tenancy agreement changed over quickly.
Niamh (Ealing Broadway) was personable, responsive, knowledgeable, professional and supportive during my tenancy renewal process. I had full confidence in her and would highly recommend!
We have been under Dexter's since 2026 and so far everything is great. They are communicative and responsive. The lovely lady Monika came recently to inspect our flat and resolved every issue promptly and kindly. Overall great team.
A follow up to this ongoing story of the lack of honesty and accountability by Dexters Estate Agents - today I received a second reply from a Dexters Customer Relations team member to my second 1 star Review saying that they understand their Director has been in touch to discuss. No Director has been in touch.
Again I’d highlight this reply by customer relations is visible for all, and implies they do their job properly, when they do not.
My original important review titled
“Does Dexters have any understanding of what someone’s home means to them ?” has still to be addressed…
From day one with dexters, they have been amazing. Fast with communications, efficient with sorting any problems out quickly. Ella and the team have been awesome!
Ledj has always been very responsive and helpful. I’m pleased that there is she always quick to help with questions and concerns.

Reply from Dexters Estate Agents
Monika at Dexter's has been incredibly helpful and efficient throughout the whole maintenance process for my property. She's kept me updated every step of the way. The team at Dexter's are always thorough with my property's routine inspections, so I don't have to worry about unexpected problems or issues developing over time.

Reply from Dexters Estate Agents
Had a great experience dealing with Dexters as my property agent. Sacha Marinus from Dexters was able to address my concerns/queries efficiently and professionally. Thank you

Reply from Dexters Estate Agents
Viewed a rental property on Saturday morning with Dexters which we liked and were keen to make an offer.
Requested an offer form from the agent, which he said he would send that afternoon. We didn't receive this, so followed up later that afternoon.
On Monday morning we were sent an offer form, which we returned that morning, following which we received a call saying an offer had been accepted on Saturday.
Wasted our Saturday morning travelling to view a property, and then left frustrated with not being able to offer.
I have always found Dexters to be very helpful. Providing information and documents when requested and in good time.
Alex Newland has been very helpful when dealing with my recent queries.
Thank you Dexters

Reply from Dexters Estate Agents
I recently reached out to Andrew at Dexter Agency regarding several issues at our flat that needed urgent attention. I was incredibly impressed with his efficiency and professionalism.
As soon as we contacted him, Andrew was extremely helpful and managed to arrange a visit with the contractor straight away. In the world of property management, it’s rare to see such a quick turnaround. He turned a stressful situation into a smooth process, and we really appreciate his proactive approach to getting the repairs sorted.
Highly recommend Andrew for his excellent communication and speed!

Reply from Dexters Estate Agents
I’ve had a very positive experience working with Andrzej Szczepaniak. He’s responsive, clear, and professional, and kept me updated throughout. Efficient handling and good attention to detail — I’d happily recommend him.

Reply from Dexters Estate Agents
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