Dnsys Reviews 26

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers report that the product is comfortable and provides support for longer walks. People have found it particularly helpful on flat walks and hilly terrain, with some noting its effectiveness in providing stability, especially when going down slopes. Consumers appreciate the assistance it offers, especially in boost mode, where it anticipates movement and applies power when needed. However, some reviewers have pointed out areas for improvement. Several users found the device difficult to put on, especially without assistance, and noted that it may not fit well for all body types. Some people suggest that the power assist can be abrupt when switching modes and that the level of assistance could change more gradually. Battery life is also a concern, with some recommending carrying extra batteries for longer hikes or hilly terrains.

Based on these reviews

Rated 5 out of 5 stars

Just got the x1 carbon as a gift yesterday. I went for a longer walk and faster than normal. Even did the stairs a couple times after I got home because I felt good. Turns out that was too much for m... See more

Rated 5 out of 5 stars

The product itself works as expected—light support that helps with longer walks. What I appreciated most was the customer service. They replied clearly when I had questions about fitting. That gave me... See more

Rated 5 out of 5 stars

I'm really into outdoor activities and I go hiking quite often. When I first got the X1, I was super excited to try it out on the trails. To my delight, it's extremely comfortable, and I didn't feel a... See more

Rated 5 out of 5 stars

Suggested by the rehabilitation therapist, I ordered this product for my family member who had a stroke. Surprisingly, it has been of great help in gait training. The amazing thing is that it helps yo... See more

Rated 1 out of 5 stars

Can not get to operate the dnsysx1 battery is full charge, all lights come on ,put it on my self, turned No results????. No phone to call support. My phone is 734-476-1136 need help. I really d... See more

Rated 1 out of 5 stars

Too hard to put on and doesn’t fit . Do not buy this product unless you are thin .so heavy that it’s hard to put on without help

Rated 5 out of 5 stars

As this technology is new to the users, it can be confusing at first. The customer support team quickly responded to my issue and pinpointed what I needed to do. Product really works well. Increas... See more

Rated 5 out of 5 stars

I work in a warehouse environment and myself and one of my teammates was very underwhelmed because we had too higher expectations as we are using a lot of electric powered mobility devices (e-scooter,... See more

Rated 5 out of 5 stars

I've been using my X1 carbon for a few weeks on flat walks & hilly terrain. At least 2 batteries are required on hilly terrain due to the boost being used more often. Also it does not allow boost at l... See more

Rated 5 out of 5 stars

Mode switch is a lifesaver on flat commutes—no need to grab my phone. Battery lasts 4 days of 45-minute walks. Had a question about motor noise, support explained it’s normal, put my mind at ease.

Rated 5 out of 5 stars

I’ve had a couple of knee surgeries on my one knee. Combine that with being in my 50’s when I heard of Dnsys.ai I was very interested. Looked at all of the reviews etc, and with their Christmas specia... See more

Rated 5 out of 5 stars

I used to cut my evening walks short because my legs would get tired. The DNSYS X1 changed that completely. Now I can stroll for miles, even tackle hills in my neighborhood, without that heavy, exhaus... See more

Rated 5 out of 5 stars

I've been using Dnsys for almost two months. At first, I have to say that you need to learn very carefully how to put it on correctly. So, I put off using it for a long time after buying it home. But... See more

Rated 5 out of 5 stars

HI all I have had my X1s for about 2 weeks. I bought it to help me walk. I had a hernia surgery that stripped my strength to lift my left leg. The X1 helps a lot, especially useful for stability going... See more

Rated 5 out of 5 stars

I'm not an avid runner or hiker, but I used to do a little mountain climbing and I'm a big fan of science fiction and technology, so I bought the X1 out of curiosity. I was fully aware that the X1 isn... See more

Rated 5 out of 5 stars

WOW! I was a little skeptical, but they do work excellent! I will definitely purchase the knee braces when they are released. Thank you.

Rated 5 out of 5 stars

I thought my X1 was lacking power, but turns out I was stuck in the Eco setting. I hit up the support team, and they were super quick to help. They told me how to change the gear for more power. Now,... See more


4.0

Great

TrustScore 4 out of 5

26 reviews

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Replied to 16% of negative reviews

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Rated 5 out of 5 stars

Everything was fine

The delivery was really fast. Nice Produkt an if i need help with the App i get it in 48 hours. So I am fine and happy. Go on with the Z1 hope it was fine too. Thank U nice shopping.

5 February 2026
Rated 5 out of 5 stars

I used to cut my evening walks short…

I used to cut my evening walks short because my legs would get tired. The DNSYS X1 changed that completely. Now I can stroll for miles, even tackle hills in my neighborhood, without that heavy, exhausted feeling. It feels like a gentle push with every step. My dog is thrilled with the longer walks too!

4 February 2026
Rated 5 out of 5 stars

Just got the x1 carbon as a gift…

Just got the x1 carbon as a gift yesterday. I went for a longer walk and faster than normal. Even did the stairs a couple times after I got home because I felt good. Turns out that was too much for my back on my first go, but very encouraging results as well. Have had long covid for 5 years and exercise has been really difficult

10 December 2025
Rated 5 out of 5 stars

Suggested by the rehabilitation…

Suggested by the rehabilitation therapist, I ordered this product for my family member who had a stroke. Surprisingly, it has been of great help in gait training. The amazing thing is that it helps you take wider steps, and your body seems to remember this new posture. It has accelerated the recovery speed more than expected. Of course, it isn't without flaws. For example, the first time you put it on, you need to do some learning. You have to carefully study the tutorials in the app. I hope that in the future, it can evolve to be as easy to wear as putting on pants.

31 December 2025
Rated 5 out of 5 stars

I've been using my X1 carbon for a few…

I've been using my X1 carbon for a few weeks on flat walks & hilly terrain. At least 2 batteries are required on hilly terrain due to the boost being used more often. Also it does not allow boost at less than 50% battery which in hilly terrain could pose a problem if no spare battery.I have ""long haul"" long covid symptoms - one of which is the jelly legs or weaker leg muscles that thousands of sufferers probably know only too well.The X1 has definitely enabled me to get out & about again, really good assistance.However it needs a bit more push assistance in the lower modes for when walking normally on flat roads etc.Eco feels a bit too gentle at times. Maybe a few more tweeks needed to the A.I.Without the X1 I have been unable to walk very far at all without walking poles & my partner assisting me. Then only around the village & shattered afterwards.The X1 has changed this massively - I feel I can easily do short hikes again - without needing a week to recover afterwards.Great, particularly in boost mode after a few strides it feels like it anticipates my movement & applies the power just when needed.I've also ordered the Z1, looking forward to using those when they arrive.Top marks Dnsys 👍🏻

13 November 2025
Unprompted review
Rated 5 out of 5 stars

HI all I have had my X1s for about 2

HI all I have had my X1s for about 2 weeks. I bought it to help me walk. I had a hernia surgery that stripped my strength to lift my left leg. The X1 helps a lot, especially useful for stability going down a slope, I use aqua a lot.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

I'm really into outdoor activities and…

I'm really into outdoor activities and I go hiking quite often. When I first got the X1, I was super excited to try it out on the trails. To my delight, it's extremely comfortable, and I didn't feel any discomfort even after wearing it for hours. However, for hiking, I'd recommend carrying two batteries, as this device consumes power relatively fast, especially when using features like "boost".

21 January 2026
Unprompted review
Rated 5 out of 5 stars

I work in a warehouse environment

I work in a warehouse environment and myself and one of my teammates was very underwhelmed because we had too higher expectations as we are using a lot of electric powered mobility devices (e-scooter, e-bike etc) once you get used to the mechanics of it, you really do feel it working. I tried it on a very steep hill and it really helped. I also tried it with quite a number of different people, some with recovering knee injuries and the feedback is mostly positive! Hope it works for you.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

The product itself works as

The product itself works as expected—light support that helps with longer walks. What I appreciated most was the customer service. They replied clearly when I had questions about fitting. That gave me confidence in the brand.

18 January 2026
Unprompted review
Rated 5 out of 5 stars

I thought my X1 was lacking power

I thought my X1 was lacking power, but turns out I was stuck in the Eco setting. I hit up the support team, and they were super quick to help. They told me how to change the gear for more power. Now, it's like a whole new device! It's so much easier to get around. Big thanks to the support crew for sorting me out.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

I've been using Dnsys for almost two…

I've been using Dnsys for almost two months. At first, I have to say that you need to learn very carefully how to put it on correctly. So, I put off using it for a long time after buying it home. But once I started, I couldn't stop. I haven't walked this easily for a long time. I take a walk with my device every day. Recently, I found that even without wearing it, my waking ability has improved. It's really great.

8 January 2026
Rated 5 out of 5 stars

I’ve had a couple of knee surgeries on…

I’ve had a couple of knee surgeries on my one knee. Combine that with being in my 50’s when I heard of Dnsys.ai I was very interested. Looked at all of the reviews etc, and with their Christmas special, I figured why not? I bought the Carbon X1 and the 1.2 horsepower assistance is certainly noticeable!! 👍🏼👍🏼 here

27 December 2025
Unprompted review
Rated 1 out of 5 stars

The thing doesn't work

The thing doesn't work. You people won't answer me. I feel robbed!

24 November 2025
Dnsys logo

Reply from Dnsys

Hi John,

We’re very sorry to hear about your experience, and we sincerely apologize for the frustration this has caused.

We have already replied to your emails via [email protected]
, and we also sent a follow-up message again today. If you haven’t seen our response yet, could you please check your spam or junk folder, as sometimes our replies may be filtered there.

We truly want to help resolve this for you and look forward to hearing back from you.

Best regards,
DNSYS Support Team

Rated 1 out of 5 stars

You are not accepting my return request…

You are not accepting my return request within 7days of trying. Your product didn’t meet my expectations and it irritates me that your application doesn’t allow auto sign ins. Needing to sign in by typing my login and password is very inconvenient.

20 November 2025
Rated 5 out of 5 stars

I'm not an avid runner or hiker

I'm not an avid runner or hiker, but I used to do a little mountain climbing and I'm a big fan of science fiction and technology, so I bought the X1 out of curiosity. I was fully aware that the X1 isn't the kind of technology that promises to help me run the 100 meters in six seconds, but the power support I felt the first time I put it on and took off made me feel like I was living on the cutting edge of the 21st century. It's amazing. My jog to test the X1 was my first in a year, so it was a miserable one, but I'm still happy that I can enjoy running again. The weather has been bad lately, so I've been wearing the X1 to ride my stationary bike, but I'm looking forward to using it on a nice day off and going on a light hike. If I had to point out a few areas for improvement, I'd say the power assist is abrupt when switching modes; it would be better if the level of assistance could change more gradually. Also, since I think the efficiency of the assistance depends on how tightly the X1 is fastened to your waist, it would be good to provide users with recommendations on clothing to fully utilize the X1's functions. Another downside is that when I received the X1, the included battery was at 0% capacity, which is bad news as extremely low battery levels can have a negative impact on battery life.

29 November 2025
Rated 5 out of 5 stars

Responsive to customers

As this technology is new to the users, it can be confusing at first. The customer support team quickly responded to my issue and pinpointed what I needed to do. Product really works well. Increased my walking distance and did so by decreasing the knee pain I usually feel..

4 November 2025

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