Electricity Wizard Reviews 16,158

Had the pleasure of connecting my gas and electricity at my new home with Luke Svircic today. From start to finish, the process was professional and seamless, and Luke answered all my questions, which... See more

Luke at Electricity wizard was super helpful in taking me through the current charges & how it works & then was able to give me a good comparison with the options that were better deals. It was a fair... See more

I wanted to get the power on in my new home with a cheaper service provider. It was a bit tricky with short notice, dates, and access information. I'd already tried another comparison service which wa... See more

I had queries about conditions other than price with two companies. Their websites didn't answer my questions nor did the email or phone numbers give a response. Your rep gave me the answers and I was... See more

Rebecca fully understood my needs, and what knowledgeable and professional in all aspects of our interactions. She also was totally OK for me to do my own due diligence, and get back to her, which I... See more

Luke Svircic set up a new Electricity Plan for us. He was excellent, easy to understand & explained the new plan in great detail, he was very professional and answered any questions we asked of him. H... See more

We did the EW online compare for both gas & electricity. EW phoned us immediately and within about 45 minutes we had changed companies for electricity. Our gas remained with our current company except... See more

I found the process relatively easy. The person I dealt with was informative, polite and went through everything with me. I did need to call back the next day because the email I was sent confused me... See more

Daniel was extremely helpful and highly professional when assisting me with on the phone today. I was extremely satisfied with the service provider to me. Everything was handled very efficiently and s... See more

Very kind service. Helpful. Clearly explained things and able to answer questions. Only thing I didn't enjoy was getting a call as soon as I submitted the details to view electricity plans. I had not... See more

I was very frustrated..I just needed to have metre closed off here and tranfered to our new address and Alice opened up a whole new account then transfer me to another department to close off our cur... See more

Stan Derksen was extremely helpful and was considerate enough to be patient with a 76 year old who really struggles with new technology. He took his time and I was left knowing what I was signing up... See more

I unknowingly called Electricity Wizard instead of Alinta directly. I had been wanting to change my account with Alinta out of my fathers name into my own name. This must have been a very strange requ... See more

I have had a great experience with Electricity wizard, they helped me through the process of moving easily from one company to another and even followed up the following days to make sure all was st... See more

The whole process was clearly explained. The team member was polite and able to immediately answer the few questions I had. The mails I received were similarly helpful and enabled me to set up an acco... See more

Sumo was easy to engage and have connected- electricity. However didn’t realise I had to also get an energy provider for gas as well and Sumo doesn’t do gas in Queensland. This became a big problem in... See more

Fantastic service! Gentleman had the spiel down pat! Overload of information though and such rapid speed of the talk!! Wow is all that really necessary? Thank goodness for the email information pac... See more

Luke from electricity wizard was so helpful understanding and patient with my moving house and new requirements the new home needed for connection. Recommend you guys to everyone. Thank you again fo... See more

The response for initial human contact was almost instantaneous. Alice was efficient, effective, cordial, and professional. She phoned back with more info. after end June on the date and time arrang... See more

Thoroughly explained everything bit by bit and made me understand alot more with choosing electricity and the different rates She was very patient with me as I didn't really understand anything and... See more

Conor Mcgillivray was an outstanding help. His thorough and understanding approach helped simplify all aspects of my new electricity contract and gave me the confidence in moving forward with the prov... See more

Daniel Egars was an excellent customer service representative. He was thorough, knowledgeable, and made sure all of my questions were answered clearly and completely. He covered everything I needed an... See more

I actually phoned ElectWiz by Mistake thinking I’d phoned Origin but am very happy I did as they quickly and efficiently got me onto a much better plan suited to us. They work with various providers... See more

The gentleman was very knowledgeable and polite. He clearly explained why he suggested a different plan that would save us money. It definitely pays to phone and check you are getting the best deal.

Elvis was really organised and easy to understand. Kept the phone-call as brief as needed while keeping a good professional/personal conversation balance. Most of all, all my needs met with one call!... See more

I accidentally called today, thinking it was my energy provider. Conner answered my call. He was very helpful and sourced the best rate for me. Thanks Conner for making this seamless..I've now changed... See more

Really nice customer service from Elvis. Quickly compared and changed my gas account. Then got me new internet provider with Tangerine. Happy customer. Well done.

This is the 2nd year in a row that I have had Electricity Wizard find the best deal on electricity prices for me. I have tried other services like Electricity Wizzard, and they could not match the dea... See more

I also did quite a bit of research and electricity wizard came up with the same result I got - just much quicker. Very helpful without being pushy.

The gentleman I spoke to was helpful and patient with me and I was able to understand the information he supplied and answered my queries when I didn't. At 81yrs of age it was great that he helped me... See more

Electricity wizard, my experience to them is quite good. I'm just hoping that they connect my Electricity to the add: in give them on that date & disconnect the add: that i give to them. I'll find ou... See more

Once again, Electricity Wizard have come up trumps. I think that this is the 3rd or 4th time that I have used them, and they never fail to impress. Staff listen, have a good knowledge of the field and... See more

Well when I agreed to have the electricity connected by Origin they advised that I would receive a $100 credit BUT did not advise that because the connection was temporary which I told them meant I w... See more

Customer service is well above board They ask a lot of questions to make sure you haven’t forgot anything at all before they finished talking to you

Star employee Daniel Egars was very helpful in finding me the best deal. Very happy with the service he provided. I cannot recommend Electricity Wizard enough.

i transferred ownership from previous business owner, thought it was straight forward. through error during set up and set up to the wrong electricity metre when SA power came to read the metre they c... See more

I was having trouble using the online service to obtain a residential connection. I rang and was attended to by Stan Derkson, he was very helpful and organised everything for me with no hassles at all... See more

Very very poor service i booked ungent connection on 29/5/2025 for supply 30/5/2025. But its really embarrassing I still not get the electricity connection yet. I requested yesterday 2-3time on call... See more

Very easy to have my electricity connected even when I needed the lot number and couldn't find it the gentleman helping me with my electricity connection searched and found it. Very helpful

I didn't know until the end of the call that I wasn't dealing directly with the retailer I wanted. The person I was talking to spoke so fast and his first language was not English so it was at times... See more

Henry was efficient, friendly and informative. At a time when you need help that’s exactly what I received which made my search easy, thank you! Highly recommended.

The gentleman on the line was patient and repeated the questions I didn't quite follow at first. However I think the whole interview should be shorter. Some questions were repeated later.

It was great to talk to human The online thing was a disaster as after filling in my information it did-not recognise my license details So wasted 1/2 hour for nothing

The lady we spoke to talked extremely fast, I had to ask her to repeat herself of numerous occasions. I bearly understand half of the things she said. There was also alot of background noise on her... See more

Just a Simple Phone Call and within 10min I was on a much better gas & electricity rate, with everything explained in simple terms.

I rang Electricity Wizard accidentally. I thought I was calling Origin who is my provider. I asked several times during the phone call whether this was Origin because of the questions I was being aske... See more