Excellent service, very nice assortment, good descriptions, photos in the listings, comfortable delivery and return. Thank you so much for possibly to buy Ahkka clothes - best ever for rainy/snow... See more
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Verified
Ordered a beautiful dress on sale and it arrived so fast! Quality of the dress is amazing too for the price (viscose!!). Love the fact that they are always giving discounts from time to time and the s... See more
Verified
I like the possibility of choice regarding the type of doing the payment. I don’t like the lead time that the package takes to arrive. According to my e experience, is always delayed. Improvements... See more
Company replied
Verified
Easy online shopping experience at this store. Their delivery was incredibly fast, the checkout process was easy, and they offered convenient later payment options. The quality of items and packaging... See more
Company details
Written by the company
Hos oss på Ellos finner du alt innen mote, hjem og skjønnhet for kvinnen midt i livet. Vårt mål er å være til for å forenkle tilværelsen og alltid gi våre kunder en positiv kjøpsopplevelse. Du skal for eksempel alltid kunne stole på at vi har relevante og attraktive tilbud, hvor du ikke trenger å kompromisse med bærekraft eller klimapåvirkning. Raske og enkle leveringer i kombinasjon med smidige returer er også noe vi ser som en selvfølge. Vi jobber for å skape et trygt samhold. Hos oss skal du alltid føle deg velkommen og inspirert – uansett hvem du er.
Contact info
4.3
Excellent
13K reviews
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Verified
good price and quick delivered.
3 February 2026
Reply to the company's reply
Since the website won't let me reply to a company's response, this is a continuation of another review I wrote a few days ago. I hope it reaches Ellos.no.
The first thing I received a few days after sending the package was a refund notification, to which I immediately replied that I wanted the product back. I wasn't informed at any point before processing the return, and I was immediately told that it wasn't possible to send the device back. Did I lie? I even wrote on the return package by hand that it was being sent for repair because that option didn't exist, which made me suspect at the time I sent it that it would never be returned because there was no intention of fixing anything. Just another big company that prefers to throw things away, generate waste, and continue polluting rather than fix what still exists. I don't see any lies in my review. I sent an item for a simple repair, and I'm sure they didn't even try to do it.
8 February 2026
Unprompted review
Verified
Verified
Verified
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Verified
The delivery company is terrible
The delivery company is terrible, so I won't buy anything from you as long as you use this company for delivery—I mean Norpost.
19 December 2025
Reply from Ellos Norge
Hello. Thank you for your feedback.
Please reach out to our customer service with more information about has gone wrong regarding your delivery and we will of course look into this.
/Lars, Ellos team
Verified
Levering tok for lang tid
10 December 2025
Reply from Ellos Norge
Hei,
Takk for tilbakemeldingen.
Vi beklager at leveringen tok lengre tid enn forventet. Dette er ikke den opplevelsen vi ønsker å gi, og vi jobber kontinuerlig med å forbedre leveringstiden vår.
Ønsker deg en God Jul!
Med vennlig hilsen
Maren
Ellos team
Verified
Good value for money and swift service
4 December 2025
Verified
Verified
Verified
For lang leveringstid.
Det er alt for lang leveringstid på varene. Kvaliteten er sånn at man får det man betaler for. Dyre varer ok, men billige holder ikke mål.
14 November 2025
Reply from Ellos Norge
Hei,
Takk for at du deler erfaringen din. Vi beklager at leveringstiden ble lenger enn forventet, og at kvaliteten på enkelte varer ikke sto til forventningene dine. Slik skal det selvfølgelig ikke oppleves.
Vi jobber kontinuerlig med å forbedre både leveringsrutiner og produktsortiment, og tilbakemeldingen din er viktig i dette arbeidet. Ta gjerne kontakt med kundeservice hvis du ønsker hjelp eller har spørsmål – vi vil gjerne gjøre det vi kan for at du skal få en bedre opplevelse fremover.
Ha en fin dag!
Med vennlig hilsen
Maren
Ellos team
Verified
Verified
Verified
Not satisfied with the quality of mats
10 October 2025
Reply from Ellos Norge
Hi,
Thank you for taking the time to share your feedback on the item you purchased from us.
Wishing you a wonderful day.
Kind regards,
Sana
Ellos Team
Verified
enkelt å handle og rask levering
8 October 2025
Verified
Non existent customer service in Norway
I placed an order on 15th September. I received a confirmation mail, but upon clicking the status button only are met with errors and "min side" unavailable. When you call the number on the page a random swedish man who is not an Ellos worker answers, confused as to why you rang him. I have contacted customer service and had no reply. I have no idea if my order is coming or not. Abysmal customer service. Will never buy from this company again - i do not even know how to cancel this order if i wanted to!
24 September 2025
Unprompted review
Reply from Ellos Norge
Hi,
Thank you for taking the time to share your experience, even though we're very sorry to hear that it has been such a frustrating one. This is absolutely not the kind of customer experience we aim to provide.
We sincerely apologize for the issues you've had with checking your order status and the lack of response from our customer service team. It is completely unacceptable that the phone number listed led to a random individual, and we are investigating this immediately.
Regarding your order, we would like to assist you as quickly as possible. Please contact us via email at [insert correct customer service email] with your order number, and we will prioritize your case and provide an update as soon as possible. If you wish to cancel the order, we will of course help you with that as well.
We fully understand your frustration and appreciate you giving us the opportunity to make this right.
Kind regards,
Maren
Customer Service – Ellos Norway
Verified
Excellent service
Excellent service, very nice assortment, good descriptions, photos in the listings, comfortable delivery and return.
Thank you so much for possibly to buy Ahkka clothes - best ever for rainy/snow weather.
Minus: Elpy doesn't deliver faktura from time to time (!) and doesn't has possibility to pay in advance.
14 September 2025
Unprompted review
Verified
Damaged Defy deodorant
Ordered an expensive deodorant. When it finally arrived the deodorant, what coated almost 400 kr, came in with e few dents in the bottle. With my complaint is nothing done. Just simply sorry for the inconvenience but you can use the deodorant still safely. For me this was a sad answer more because the deodorant was only packed in an envelope and not, like other companies do, a solid carton box.
2 September 2025
Reply from Ellos Norge
Hi Richard,
Thank you for taking the time to share your feedback, and we're truly sorry to hear about your experience with your order.
We completely understand your disappointment — especially considering the price and the condition in which the product arrived. It's certainly not acceptable that your deodorant was damaged during shipping, and we regret that our initial response felt insufficient.
Your comments regarding the packaging are taken seriously, and we agree that a sturdier box would have offered better protection. We are currently reviewing our packing routines to prevent situations like this in the future.
Please don’t hesitate to reach out to us again if there's anything more we can do to make this right.
Kind regards,
Customer service, Ellos Group
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