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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the high quality and great performance of the cookware, highlighting its sturdiness and ease of use. People mention that the pans heat evenly, are easy to clean, and require little to no oil for cooking. Consumers find them versatile, suitable for various cooking methods like frying, steaming, and boiling. However, some reviewers express concerns about their order and the website experience. Some customers report issues with accidental orders, difficulties in modifying orders, and unexpected charges. A few reviewers also mention challenges with returns, particularly regarding return shipping costs. Some consumers would like to see a greater variety of sizes available.

Based on these reviews

Rated 4 out of 5 stars

First time purchase. I did a lot of research ahead of placing an order, as I want to invest in high quality, great performance cookware… so far, very pleased! If the pan continues to perform well and... See more

Company replied

Rated 4 out of 5 stars

I'm ready to cancel my order out of frustration because you will not let me simply buy your 10" frying pan. I understand you making other offers. But how can I write a review when I can't order an... See more

Company replied

Rated 4 out of 5 stars

Warning!!! I ordered an item and did not receive any confirmation, end up cancelling purchase in less than a day. A customer support stated it cannot be canceled but just call once item arrive a... See more

Company replied

Rated 4 out of 5 stars

This is a follow up to my previous review about Customer Service to which I awarded 3 stars for the poor quality of actually originally getting my challenges sorted. Eventually I did get things... See more

Rated 5 out of 5 stars

Product arrived safely, on time and well-packaged. It's a joy to use, especially with the lid, which fits perfectly and creates a complete cooking environment, though it has a small hole for ventilati... See more

Company replied

Rated 5 out of 5 stars

I was attracted by examples of older, damaged pans. Living alone, I don't cook as often as I used to. But decided after reading your advertising that I deserve one "good" pan. This will also h... See more

Company replied

Rated 5 out of 5 stars

Lots of relevant information, well presented, able to work through it quickly and make my selections. And now i am holding thumbs that I have not been duped by another marketing gimmick. I need thes... See more

Company replied

Rated 5 out of 5 stars

A add on face book -from a woman complaining about her frying pans & going thru the same thing i was also going thru with my frying pans--so I'm willing to try yours out hopeing that your Pan is all... See more

Company replied

Rated 5 out of 5 stars

The pans sound AMAZING, so I'm very grateful they've been made available. The ordering sequence was easy to follow, and I'm really looking forward to receiving the Emura pans as I want to gift them... See more

Company replied

Rated 5 out of 5 stars

This pan has definitely lived up to its expectations. Everything the company has claimed about this pan is true. It's a lightweight pan, nothing sticks, cooks evenly, and cleanup is super easy !!

Company replied

Rated 1 out of 5 stars

Customer service worst I've experienced. I will never buy from this company ever again. I accidently picked 4 packs of cleaning product. and emailed customer service to remove it from my order. they... See more

Company replied

Rated 5 out of 5 stars

I ended up buying 2 pans the same size one for me and one for a gift. I was trying to order different sizes but the website I was on wasn't showing me them. So it was probably a special Christmas sa... See more

Company replied

Rated 5 out of 5 stars

Very good surprise. I didn't know this brand and after many déceptions with famous others, i decided to try Emura and get a quality and safe product. From the order to the delivery, everything went p... See more

Company replied

Rated 5 out of 5 stars

Dear CEO. Answer me just one question. Are you just a warehouseman or the brains? Love the pan BTW. Might recommend it. Returns handled by LOGISMART FULFILLMENT LTD. Contact us... See more

Company replied

Rated 5 out of 5 stars

So far the skillet does exactly what they said it does, nothing I've put in it has stuck yet, and I haven't used any oils of any kind, just throw what you want to cook no sticking

Company replied

Rated 4 out of 5 stars

I didn't say it was great, great would have been 5 stars! I got frustrated with the added sales pitches for all the other products, there has to be an easier or more compact way of trying to sell all... See more

Company replied

Rated 2 out of 5 stars

I Received my Emura frypan on 11/12/2025 and have used it almost daily since then. I'm very disappointed as I have, just recently noticed large pitting and raised spots on the surface of the pan. Won... See more

Company replied

Rated 3 out of 5 stars

The pans themselves are fine. But should you misclick and erroneously order an excessive amount, they won't let you cancel, even if you realize right away and call them within 5 minutes of placing th... See more

Company replied

Rated 3 out of 5 stars

We ordered 2 pans with 2 lids, purchased as a gift. As it turns out we were too late, they had already purchased some cookware from elsewhere. And now trying to return these unusable pans, turns ou... See more

Company replied

Rated 1 out of 5 stars

I experienced what I consider fraudulant activity. I was going through the process of placing an order of two pans but never placed it and I got an email thanking me for my order. I called to canc... See more

Company replied

Rated 1 out of 5 stars

I ordered 1 pan and it was only AFTER processing the order that it was revealed I had been charged for 4. I contacted the company BEFORE my order had shipped and they apologized and asked if they cou... See more

Company replied

Rated 2 out of 5 stars

Time of shipping ok. Got a little annoyed though because of all the upsale attempts in the ordering proces. Pan seems very good and is absolutely none stick however it is not flat as it is higher... See more

Company replied

Rated 2 out of 5 stars

First time I used was brilliant. Followed instructions with cleaning etc but from second use to now even the pancakes today stuck and there is an odd smell I think from the pan and have had black flec... See more

Company replied

Rated 1 out of 5 stars

Avoid wasting your money on this piece of junk ... the absolute worst purchase choice I have made in a long time. I thought this frying pan would last me for years but I have just thrown it in the bin... See more

Company replied

Rated 1 out of 5 stars

I've been trying for an hour to change my order. Customer service unhelpful to say the least. 24 hours later still getting the runaround. It's a simple enough, just modify the order as I requested... See more

Company replied

Rated 2 out of 5 stars

I received the pan on the 1st order. Decided to order the lid. Received a 2nd pan. Customer support says I received what I ordered. Insulting response. I guess the second pan is actually the LID?... See more

Company replied

Rated 1 out of 5 stars

I ordered one frying pan and was billed for 4. I rang the Co within 1 min of this going through and they assured me that the order would be amended and my account credited. Later that day I was... See more

Company replied

Rated 4 out of 5 stars

Looking for high heat safe cooking frying pan. Text of this message covers it all. Only bad thing is you trying to sell me more stuff I don't need. Otherwise terrific site.

Company replied

Rated 4 out of 5 stars

I spent time looking for the lids before placing the order. I would prefer to have had the options visible BEFORE I 'placed' the order. I understand your marketing reasons, but for me, I'd prefer a st... See more

Company replied

Rated 5 out of 5 stars

Products are very well described: Performance Durability Safety Length of Service All areas so well that I don't feel purchasing a warranty is nessicery.

Company replied

Rated 5 out of 5 stars

I ordered 4 pans and someone stole them from my apartment when they were delivered. They were going to be gifts for my family and friends. I contacted Emura and they sent my orders before the... See more

Company replied

Rated 1 out of 5 stars

The pan is not non-stick Customer services department are useless and will not answer any questions. There is no information anywhere online about the products other than from Emura a... See more

Company replied

Rated 5 out of 5 stars

The pan itself made the experience great. If my husband the chef will try it out, and then throw his older pans out because he likes Emura, then it's a good pan.

Company replied

Rated 2 out of 5 stars

I read good things about the product. But purchasing from the web side was frustrating. I find the ordering procedure very dishonest. The way the procedure is designed it makes it confusing, so you... See more

Company replied

Rated 1 out of 5 stars

When I ordered Emura Pans, I only wanted 1, not 4. I planned to correct when I would pay and confirm the order. The co took the credit card info and processed the order before I could confirm. Per FA... See more

Company replied

Rated 1 out of 5 stars

If I could rate a "0" this is what it should be. Recieved my order today but was not what I paid for or expected. The 50% promo is a scam - in my opinion! I ordered (2) 10" pans, my order got placed w... See more

Company replied

Rated 1 out of 5 stars

You are unable to review your order before final purchase so unbeknownst to me, there were (2) steamer & fryer sets for an additional $45.96 listed on my invoice. I immediately contacted customer serv... See more

Company replied

Rated 5 out of 5 stars

The quick delivery. The product itself is well made and quite esthetically pleasing. Very little oil/fats are required for cooking and it is easy to clean.

Company replied

Rated 1 out of 5 stars

I don't understand how anybody can have anything positive to say about this company or their products. I ordered and received 2 pans. Tried to saute some onions and they were all around the outer ed... See more

Company replied

Rated 4 out of 5 stars

The advertising was very clear, and the order form was also easy to complete. The various discounted additions were very useful extras, if you wanted them.

Company replied

Rated 4 out of 5 stars

My shopping in Spanish is okay pretty good and decent but I would like options just in case you need to skip a few of the pop-ups such as you don't want to buy certain things you don't really need. Yo... See more

Company replied


4.2

Great

TrustScore 4 out of 5

853 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding Quality

We received our pan safely. The quality is outstanding. Will definitely use silicone utensils as recommended to never scratch coating. I used the pan to reheat leftovers and the melted cheese just flowed out! Very impressed.

10 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Connie,

Thank you for your wonderful feedback! We're delighted to hear that you're impressed with the quality of our pan and that it arrived safely. Your recommended use of silicone utensils to preserve the coating is greatly appreciated. Enjoy your cooking experience!

https://support.emura-pan.com

Emura-pan Support Team

Rated 5 out of 5 stars

Very easy to order

Very easy to order. Thank you!

11 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Lesley,

Thank you for sharing your positive experience with us. We're delighted to hear that the ordering process was easy for you. If you need any assistance in the future, feel free to reach out to us.

https://support.emura-pan.com

Best regards,
Emura-pan Support Team

Rated 4 out of 5 stars

My $50.00 investment

On arrival i quickly noticed a 4 inch puncture in the card board box , however, there was no apparent damage to the pan. When cooking I also noticed that the cooking oil did not spread evenly which would indicate some curvature to the bottom of pan. I sauteed some diced potatoes for my first tesst and they came out the best ever. Please let me know if the curvature on the bottom of the pan is ok. Thank you.

11 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Robert,

Thank you for sharing your experience with us. We appreciate your detailed review and are glad to hear that your diced potatoes came out great.

Regarding the curvature at the bottom of the pan, it's important to ensure that it functions correctly. We recommend reaching out to our customer service team for further assistance and clarification on this matter. They can be contacted at: https://support.emura-pan.com

Thank you for choosing Emura-pan and we appreciate your patience.

Emura-pan Support Team

Rated 4 out of 5 stars

Well laid out but don't appreciate all…

Well laid out but don't appreciate all of the up-sells.

11 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Donald,

Thank you for your feedback and for taking the time to leave us a review. We sincerely apologize for any inconvenience caused by the up-sells you encountered. We understand the importance of creating a seamless experience for our customers, and your input helps us achieve that.

If you have any further concerns or need assistance, please reach out to our customer service team at https://support.emura-pan.com.

Thank you for being a valued customer.

Emura-pan Support Team

Rated 5 out of 5 stars

Quick and easy

7 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Paula,

Thank you for taking the time to leave us a 5-star review on Trustpilot.

We are thrilled to hear that your experience with us was quick and easy. Your feedback is valuable to us and helps us continue to work hard to provide the best service possible.

If you ever need assistance or have any questions, please contact our customer service team at https://support.emura-pan.com.

Thank you for choosing Emura-pan.

Emura-pan Support Team

Rated 5 out of 5 stars

Brilliant!

Product arrived safely, on time and well-packaged. It's a joy to use, especially with the lid, which fits perfectly and creates a complete cooking environment, though it has a small hole for ventilation. With the lid on, it fries, steams, boils and probably bakes too. I use it much more often than my air-fryer, especially as it goes on the gas hob or an induction hotplate.

4 November 2025
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Judith,

Thank you for taking the time to leave such a positive review.

We are thrilled to hear that your product arrived safely, on time, and that you are enjoying its features. It's wonderful to know it's become a versatile addition to your cooking routine.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team at https://support.emura-pan.com.

Thank you for choosing Emura-pan.

Emura-pan Support Team

Rated 4 out of 5 stars

It is easy enough to navigate but too…

It is easy enough to navigate but too many loops to jump through my order

2 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Yoshi,

Thank you for your feedback. We appreciate your review and apologize for any inconvenience caused by the process. We understand that navigating should be straightforward, and we are committed to improving the experience.

If you need further assistance, please reach out to our customer service team at https://support.emura-pan.com.

Thank you for your understanding and for choosing Emura-pan.

Emura-pan Support Team

Rated 5 out of 5 stars

A great pan for a great price !!

This pan has definitely lived up to its expectations. Everything the company has claimed about this pan is true. It's a lightweight pan, nothing sticks, cooks evenly, and cleanup is super easy !!

2 February 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Robert,

Thank you for taking the time to share your positive experience with our pan. We're delighted to hear that it met your expectations and that you find it lightweight and easy to clean, with even cooking results.

Your feedback is greatly appreciated and helps us to continue providing the best products possible. If you ever have any questions or need assistance, please don't hesitate to reach out.

Best wishes,

Customer Team at Emura-pan

Rated 4 out of 5 stars

The price was good

The price was great.

30 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Levi,

Thank you for taking the time to leave us a review. We’re glad to hear that you found the price satisfactory. At Emura-pan, we strive to provide quality products at competitive prices and your feedback is valuable to us.

If you have any other comments or concerns, please feel free to reach out to our customer service team at https://support.emura-pan.com.

Thank you for choosing Emura-pan.

Emura-pan Support Team

Rated 5 out of 5 stars

quick and easy

quick and easy

31 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Ryan,

Thank you for your positive feedback and for taking the time to leave a review. We're pleased to hear that your experience with Emura-pan was quick and easy.

If you ever have any questions or need assistance, feel free to reach out to our customer service team at https://support.emura-pan.com. We're here to help.

Thank you once again for your support.

Emura-pan Support Team

Rated 5 out of 5 stars

Informative & easy to use website.

30 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Vanda Salls,

Thank you for your positive feedback! We are thrilled to hear that you found our website informative and easy to use. Your satisfaction is our top priority, and we are committed to maintaining a user-friendly experience for all our customers.

Have a great day!

Emura-pan Support Team

Rated 5 out of 5 stars

Non stick means non stick

Non stick means non stick. I'm very pleased! I would like to get an Emura cookbook.

18 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Ron,

Thank you for your positive review and for sharing your satisfaction with our non-stick product. We're delighted to hear you're pleased with it! Regarding your interest in an Emura cookbook, please visit our customer service page at https://support.emura-pan.com for further assistance.

Thank you for choosing Emura-pan!

Emura-pan Support Team

Rated 5 out of 5 stars

The pan itself made the experience…

The pan itself made the experience great. If my husband the chef will try it out, and then throw his older pans out because he likes Emura, then it's a good pan.

26 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Melanie,

Thank you for sharing your wonderful experience with Emura-pan. We are thrilled to hear that both you and your husband, a chef, enjoy our product. It's fantastic to know that our pans have made such a positive impression in your kitchen.

If you ever have any questions or need further assistance, please feel free to reach out to our customer support team at https://support.emura-pan.com.

Thank you for choosing Emura-pan!

Emura-pan Support Team

Rated 5 out of 5 stars

Delivery was prompt and smooth.

Delivery was prompt and smooth.
A very nice frypan.

29 December 2025
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Valerie,

Thank you for your positive feedback. We're thrilled to hear that your delivery was prompt and smooth, and that you are pleased with your frypan.

If you have any further questions or need assistance, feel free to reach out to our customer service team at https://support.emura-pan.com.

Thank you for choosing Emura-pan.

Emura-pan Support Team

Rated 1 out of 5 stars

Customer service

Customer service worst I've experienced. I will never buy from this company ever again. I accidently picked 4 packs of cleaning product. and emailed customer service to remove it from my order. they refused and said I should return the items when I get them, even though the order had not been made up yet. Buyers beware

3 December 2025
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Onella,

Thank you for bringing this to our attention.

We appreciate the information you have provided in Trustpilot.

Rest assured that our team will investigate and do necessary to address your concern.

Thank you and have a great day!


Emura-pan Team

Rated 5 out of 5 stars

I was attracted by examples of older

I was attracted by examples of older, damaged pans.
Living alone, I don't cook as often as I used to. But
decided after reading your advertising that I deserve one "good" pan. This will also help me "declutter".

Easy to use ordering and payment format.

Thank you

24 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Alice,

We are delighted to hear you are pleased with your experience and have chosen one of our pans to help declutter and simplify your cooking routine. It's wonderful to know that you found the ordering and payment process easy to use. Thank you for sharing your thoughts and for your glowing review.

If you have any questions or need assistance, please feel free to contact our customer service team at https://support.emura-pan.com.

Thank you once again for choosing Emura-pan.

Emura-pan Support Team

Rated 5 out of 5 stars

Excellent service, delivery, product.

Service was really good. Quality is exceptional. We are really happy with the pan.

16 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello,

Thank you for your wonderful feedback.

We are thrilled to hear that you are pleased with our service and the quality of our products. Your satisfaction is our top priority, and we are delighted to know that you are really happy with the pan.

If you have any other questions or need further assistance, feel free to reach out to our customer service team at https://support.emura-pan.com

Thank you for choosing Emura-pan.

Emura-pan Support Team

Rated 5 out of 5 stars

Easy use!!!

It is the greatest pan to use. Easy clean, too. Food didn't stick. Love the easy use and care.

7 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Mary Lu,

Thank you for your wonderful review! We're thrilled to hear that you love your Emura-pan and find it easy to clean with no food sticking. Your satisfaction is our top priority, and we're delighted that our product meets your expectations.

If you ever have any questions or need assistance, please don't hesitate to contact our customer service team at https://support.emura-pan.com.

Thank you again for your feedback.

Emura-pan Support Team

Rated 4 out of 5 stars

I am suspicious about teflon.

I do not have this pan yet. I am just ordering it.

21 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello Mary Ann,

Thank you for sharing your experience with us. If you have any questions regarding your order, please feel free to reach out to our customer service team for assistance.

https://support.emura-pan.com

Best regards,
Emura-pan Support Team

Rated 5 out of 5 stars

No comment.Easy to use.

22 January 2026
Unprompted review
Emura Pan logo

Reply from Emura Pan

Hello David,

Thank you for leaving us a 5-star review! We're pleased to hear that you find our service easy to use. If you have any questions or need further assistance, please don't hesitate to reach out to our customer service team at https://support.emura-pan.com.

Thank you for choosing Emura-pan.

Emura-pan Support Team

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