Footshop Reviews 1,414

The service overall was good although I did not realise the trainers were coming from abroad. I purchased the trainers as having real leather uppers but I can’t find any where on the trainers or box t... See more

I cannot even register on site to buy something. Tried multiple days. I can see some shoes but when trying to create an account or even to try login, just to see what happens, it says: We've Noti... See more

Great trainers I couldn’t find anywhere else. I was a bit concerned buying from abroad but it couldn’t have been easier. Good price in the sale & kept informed during the whole order & delivery proces... See more

I very rarely write reviews. Also, I am a very careful internet shopper so typically stick to the same named, branded websites. I had seen a pair of adidas trainers but reluctant to pay the advertis... See more

After I fully paid for my order and shipping, I later received an additional invoice from DHL for import duty/brokerage fees. This happened when I was already waiting to receive my package, and... See more

Absolutely love my new converse, I wanted a pair of mono black converse, super happy knowing they’re water resistant! Got a good deal on them and speedy delivery too. 10/10 Would highly recommend... See more

Up to date delivery messages and delivered on time unless than a week. Price 40% cheaper than high street and trainers arrived in perfect condition. Was thinking I was going to get hit with extra cus... See more

Could only find the Gold Doublestack Converse I was after at Footshop at a reasonable price. Was nervous because I had never ordered from them before. Got them 2 days later (Ireland) in perfect condi... See more

Fantastic unbelievable service. I wrote a more detailed review but Trustpilot kept refreshing my page. Poor form. So FOOTSHOP in a nutshell is the best. Quick reliable website. Mindblowingly rapid... See more

I ordered an Adidas track top which was dispatched through DHL and arrived fast and smoothly. The quality of the packaging and the top itself was top notch, however sadly the sizing style of the top d... See more

Was very skeptical when i ordered my shoes and was a bit annoyed at the shipping cost (10-12€) however, order was placed straight away came within 2 days (didn’t know this was possible) and shoes came... See more

Ordered a pair of shoes from aFootshops external warehouse which delayed the shipping a couple of days. Other than that everything was great! Great supply, good website, cheap shipping (but I don't li... See more

Goods as described, ordering straightforward and without any problems. Parcel arrived at my home from Prague one day earlier than advised so yes, happy all round.

DON'T BUY THERE!!!!!!!!!!!!!!!!!! They sold me a fake set supposedly from Sporty and Rich and fake as hell. The quality and material was not AT ALL as usual compared to the several items i bought fro... See more

Awesome store! Bought Crocs Haribo, that were not available anywhere else! Fast shipment, everything arrived well packaged and in a great condition. The store seem fully legit despite the ot... See more

Brilliant service. Managed to get some trainers here that were out of stock everywhere in the UK, and for a really good price. Communication was great regarding the estimated delivery time etc, and th... See more

Defect item received. My trainers arrived with a brown stain in them this is so disappointing and unsuitable. This was my first order from you and has put me off buying trainers online. All trainers s... See more

First time of ordering from Footshop and i had a fantastic service from start to finish. Great communication and my items were delivered quicker than i thought. Very happy with my purchases, good qual... See more

I’ve ordered from Footshop before and was always satisfied — until now. I returned a pair of shoes I only tried on briefly at home, and they refused the refund, saying the soles were dirty. From the... See more

UK customers be aware! Although the prices are reasonable, there is a hidden VAT charge to all UK deliveries. The shoes ordered were not the right size, so I returned them. DHL are now chasing me fo... See more

Good service, but only if you are confident in your purchase.I wanted to return the purchase, but when I returned it, there was a slight mark on the sole, which usually happens when trying on shoes in... See more

Upon delivery DHL wanted to charge me $43.17 delivery charge. When placing an order with foot shop you should be notified that you will be charged an additional fee upon delivery so you have a choice... See more

My first order with Footshop was cancelled after four days with no reason given. I soon submitted a new order, and one of the items received was not what I ordered. After raising the issue wi... See more

It’s ridiculous how slow they are with everything especially customer service when it comes to emails or the live chat everything is done with a bot its screams laziness and its quite jarring. All i w... See more

Havent even received my order yet and im already rating is poorly. ordered a pair of trainers 27/9. ETA 3-6 business days. Its currently 10/10, no sign of them even being in the UK yet. ONLY rea... See more

I made an order and I wrote them an email, asking if it's possible to change the delivery method. They replied that it wasn't and that they've cancelled my order and to order again. I never wanted to... See more

They said my first order was cancelled and I'll be getting a refund, so, naturally, I re-ordered as soon as I could. Then they proceeded to send me 2 pair of shoes without warning me. (Instead o... See more

AVOID. Ordered a coat, then after it’s been dispatched, I get an email saying I have to pay £97 in import tax! Appreciate this isn’t their doing, but this isn’t stated when you just want to buy an ite... See more

Won a raffle from my profile , order did not appear,then the shipping company did not reach out until I complained ,then I received the shoes won from the raffle and the packaging was damaged and... See more

Was delayed because the various items needed to be gathered, apparently. But well communicated. The initial email to inform me of the delay was vague, I wasn't sure if it would be days or weeks, but i... See more

I returned a pair of shoes 20 days ago and haven’t received a refund or anything from them. They don’t answer my emails. The customer support close the call on me when she picks up. I can’t talk to an... See more

I had read the bad reviews but decided to try Footshop EU for myself as they had a pair of Mizuno Waverider B's at an extremely good price. Shipping took 7 days to Ireland, so not that long. Th... See more

Nice shoes. Good communication. Speedy delivery from the Footshop though the pick up shop here in Denmark forgot to scan the parcel so I had to wait two extra days. No worries. Footshop is a great pla... See more

Superb customer experience! I bought converse shoes and got them even ahead of schedule. Unfortunately i chose the wrong size and they managed the refund super easily and fast. Love Footshoes! 😊

Really terrible customer service :( Bought some shoes which had some slight damage to the laces when they arrived – didn’t really mind because it was minimal, but regardless I didn’t end up keeping... See more

It would've been nice to know in advance that I'd be hit with a massive import duty in order to receive my shoes. The shoes themselves were nice but it was shady that I had to pay an additional $60.

I've had a good experience buying my favourite Air Max 95s and dealing with customer service when necessary. However, I live in the UK and i wish they would just include the import fees or pay for it... See more

Fantastic, checked reviews before ordering and everything looked good. Kept my order under the magical £135. Arrived in 7 days (was shipped from external warehouse too) will 100% use again

Wanted to return the sneakers- the customer support is non existent, no response after 4 workdays, the proces of return is unclear and complicated. I hope to get my money back, but the whole return pr... See more

Order these shoes, and when they got to customs, they would not provide the paperwork that was required to push them through so they canceled my order now I’m waiting on a refund. I had to file a frau... See more

The shoes were nice, and delivery quick. I wanted to return one pair, but that was not easy and ended up not returning (I paid extra for return services). Live i Norway and had to pay 6-800 kroner eks... See more

I ordered some sneakers on September 16, scheduled for arrival on September 22, and they were delivered as scheduled. Everything in order with the order. However, the price from the delivery are quite... See more

After I ordered 2 pairs of Ugg Clogs I was a bit concerned as to whether they would be genuine. I shouldn't have worried. I normally take size 5 shoes but 4 in Uggs whether it be slippers or boots. Du... See more