Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of b... See more
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First time using Footway - great experience. Really pleased with training shoes. Salomon Speedcross Cswp J Slate/night Sky/saffron - EU 35 UK Size 2 fit perfect. Comfortable to wear. Delivery delayed... See more
Company replied
Dreadful experience, I bought a pair of Blundstone boots in April and the soles came apart within a month. I returned them and was told my refund would be processed within 14 days. It is now 1 month... See more
Company replied
I ordered some Vans from Heppo/Footway, however I ordered the wrong size, so I called Footway who are based in Sweden and spoke with Alia who was extremely helpful and professional,she helped me res... See more
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Company details
Written by the company
Footway+ supports e-commerce stores with logistics and customer service. With Footway, you can easily scale your business without investments and at low cost. The platform integrates seamlessly with your online store and handles warehouse management, distribution, returns, and customer support. We cover 38 markets in 18 languages through our shared infrastructure, reducing complexity and lowering costs. Whether you're a small e-retailer or a manufacturer looking to reach a wider audience, we offer a standardized solution for rapid expansion and continuous innovation.
Contact info
Victoria Tower, våning 32, Nolsögatan 3 , Kista, Sweden
- [email protected]
- footway.com
4.1
Great
8K reviews
Replied to 70% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dreadful experience
Dreadful experience, I bought a pair of Blundstone boots in April and the soles came apart within a month. I returned them and was told my refund would be processed within 14 days. It is now 1 month since they received the boots back and still no refund. Beind told now to wait another week. Beginning to feel I ve been scammed.
1 July 2025
Unprompted review
Reply from Footway
We’re sorry to hear about your experience and that the return process has taken longer than expected.
We’d really like to help make this right — you should never feel like you’re being misled or scammed in any way, and we want to ensure you receive your refund as soon as possible.
Please contact us by email or give us a call at 020 121211.
Best regards,
Elias at Footway
Used to be reliable — now poor service and refund delays
I have been a loyal Footway customer for nearly a decade, and until recently, everything went smoothly: good products, fair prices, and timely deliveries and returns.
But my latest order (HEP269869) in early May was a complete letdown. The shoes I received were poor quality, did not fit, and arrived in damaged boxes. I followed the return process exactly as instructed — but six weeks later, I am still waiting for my refund.
I have contacted customer service several times. First came apologies, then vague explanations about technical problems. Now they are blaming a third-party return handler for the delay. That may be true, but it does not excuse such an unreasonable wait — especially when it violates basic consumer protection laws.
Sadly, I have lost all trust in the Footway Group. I will not be ordering from them again. Thankfully, I paid with a credit card and can file a chargeback.
If you are thinking of shopping at Footway, be cautious. What used to be a reliable store now feels like a risk. There are better, more customer-focused alternatives out there.
18 May 2025
Unprompted review
Reply from Footway
Hi Pekka!
We are so sorry to hear about the experience you have had in this errand. There is no excuse for the shoes you received being in poor quality and arriving in boxes that were damaged.
Refunding our customer's returns in time is of great priority to us. Unfortunately a combination of limitations in the payment system and perhaps miscommunications from our side might have led to confusion about what is going on.
We will make sure that you get a full refund for your returned shoes, and you are of course welcome to contact us by e-mail or phone to have any of your questions addressed.
EXTREMELY LOW QUALITY !!!
EXTREMELY LOW QUALITY !!!
I bought 2 different sizes and colours from:
Superfit, model: Sport 5
And I'm totally disappointed from the quality - after 2 weeks the soles came apart, and the other parts fell apart also.
People, don't trust them, avoid this firma!
Answer to Footway:
The shoes are already in garbidge.
Latest news:
Trying to fill Return form, I found that all the prices are incorrect, for example:
Instead of NOK 859, Footway write: NOK 85.9 !
In all my Orders, there are the same convenient for Footway "mistake" !
So, how much money I can get as a Refund ?
Shame on you...
More news:
1. Too slowly Kundeservice.
2. Footway sent me as a Refund LESS MONEY than I paid for 1 pair shoes.
As an explanation they said: "Our colleague from the finance team is not here now..."
For the other Refunds I had to wait almost a month.
Everything is so complicated with Footway's Kundeservice!
They sent me wrong amount(Refund), and 4 months later they still didn't fix their mistake.
The amount is small, bit their behaviour to customers I can qualify as Irresponsible.
1 May 2025
Unprompted review
Reply from Footway
Hi Georgi,
Thank you for taking the time to share your feedback. We're truly sorry to hear that you're disappointed with your experience.
You are welcome to contact us with any issues you have regarding your return, we do not require a form to be filled in when a return is made.
From what I gather we have made an exception in order to help you as complaints or claims are not approved if the product (the shoes) have been thrown away, they have to be sent back to us.
If there is anything that we still haven't been able to solve for you after 4 months, please get back to us at [email protected]. We respond within one work day and will happily find a solution for you.
Regards
Elias at Footway+
They have yet to fail me (unlike…
They have yet to fail me (unlike another company which SHALL be named, TradeInn) which is in the process of stringing me along for months on a failed delivery. Prompt service and good prices.
8 April 2025
Unprompted review
Reply from Footway
Hello Lawrence,
I'm really glad to hear this. Thank you for your review. 😊
Greetings,
Nikolas from Footway+
First time ordering
First time ordering , very happy with my vans even had half sizes and a very good price . Delivery a little expensive but prompt . All in all a positive shopping experience . 🙂
24 March 2025
Unprompted review
Reply from Footway
Thank you so much for your kind feedback! We’re really happy to hear that you're satisfied with your Vans and that you found the right size. We understand that the shipping cost can be a factor, but it's great to know that you're still happy with your shopping experience. We hope you'll continue shopping with us in the future! 🙂
Greetings from Stockholm! //Michaela from Footway+
Delivery Excellent
Purchased a pair of deck shoes , not quiet the correct size , returned originals and ordered correct size , refund prompt return process very easy and both pairs delivered very promptly by DHL
18 March 2025
Unprompted review
Reply from Footway
Hello, thank you very much for your nice feedback. So glad to hear that you like your purchase.
Brilliant customer service
Lovely trainers, different to any iv seen. Fantastic customer service, very helpful and friendly 👌
17 March 2025
Unprompted review
Reply from Footway
Thank you very much for your nice review. So nice to hear that you appreciate your product and us :) All the best
Worst purchase the sole came off after…
Worst purchase the sole came off after 1day
15 March 2025
Unprompted review
Reply from Footway
Hello Aun,
Thank you for reaching out to us. We are truly sorry to hear about the issue with your shoes. 🙁 To help us address the problem quickly, could you please send us a photo of the damaged shoe? This will enable us to process your complaint and assist you further. Perhaps you could also respond to the Trustpilot email?
Looking forward to your reply!
Greetings,
Nikolas from Footway
UPDATE
Thanks for providing me the order number, I have now sent an email to you asking for some photos of the shoes and I'll help you on.
Reply from Footway
Hello!
Thank you so much for your kind review!
We’re delighted to hear that you appreciated our communication and fast delivery. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Best regards.
Hanna from Footway💜
Very efficient and good communication.
Very efficient and good communication.
13 March 2025
Unprompted review
Reply from Footway
Glad to hear it! Thanks for the review!
Greeting from Stockholm,
Michaela
Good service and excellent footwear
Good service and excellent footwear, I’ve had lots of shoes from them in the past and have been really satisfied with all of them. A brilliant company.
12 February 2025
Unprompted review
Reply from Footway
Thank you for your kind review! We're happy to hear that you're satisfied with both our service and our shoes. We look forward to assisting you again!
Still waiting on my order since 6th…
Still waiting on my order since 6th February.
6 February 2025
Unprompted review
Reply from Footway
Hello Eleanor,
Oh dear! I'm here to help. 😊 Please send me a message here on Trustpilot with your order information, and I'll investigate this right away.
Looking forward to sorting this out for you!
Have a great day!
Greetings,
Nikolas
Reply from Footway
Hey Matthieu! :)
Thank you for your feedback! We're glad you are satisfied with our service! / Paula :)
Not waterproof
Hi! I am very disappointed and surprised as these shoes are not waterproof.. somehow the water gets in from below… I had similar shoes last 2!years and was very happy.. can it be that this is just the faulty product?
16 February 2025
Unprompted review
Reply from Footway
Hi Manana!
Thank you for reaching out and sharing your concerns with us 😊. I'm sorry to hear that your shoes are not performing as expected. To assist you further and address the issue, could you please send us a photo showing where the water gets in? This will help us understand better and proceed with your complaint.
Just email : [email protected]
Looking forward to your reply, and we'll make sure to take care of this for you!
Have a great day!
Greetings,
Nikolas
NOT UPS
Yes, I was willing to order a pair of Dr Martens from you but I am very hesitant as I have had very bad experiences with UPS they are terrible!!
8 February 2025
Unprompted review
Reply from Footway
Thank you for your feedback! We understand your concerns regarding UPS and are sorry to hear about your past experiences. If you have any questions about our shipping options, feel free to reach out to us—we’re happy to help!
Great experience!
Almost did not place an order because of some bad reviews on Trustpilot, but decided to chance it anyway. Very glad I did! Ordered some Doc Martens (model discontinued elsewhere) and another pair of boots for comparison. Both pairs were in original packaging and in new condition. Kept the Doc's and returned the other pair which were too large. Very easy returns process - will definitely be using Footway again for quality footwear at affordable prices.
16 January 2025
Unprompted review
Reply from Footway
Hey Katarina! :)
Thank you so much for your thoughtful feedback! We're thrilled to hear that you had a great experience with us, despite the initial doubts. It's wonderful that you were able to find the Doc Martens you were looking for and that our returns process was smooth for you. We’re committed to offering quality footwear at great prices, and it’s fantastic to know that you’ll be coming back to Footway. We truly appreciate your support and look forward to serving you again! / best regards Paula :)
EXCELLENT SERVICE FROM FOOTWAY
I have to say after reading some reviews I was skeptical at first, but my experience with Footway is nothing but excellent .. ordered on 27th Jan .. got notifications throughout from UPS .. delivery received this morning 31st Jan .. I wouldn't have any hesitation in ordering again .. thanks very much 🙌🙌🙌🤩🤩
31 January 2025
Unprompted review
Reply from Footway
Thank you for your wonderful feedback! We’re delighted to hear that you had such a great experience with us. We appreciate your trust and look forward to serving you again in the future. 😊
Sent the WRONG item, WRONG size, and to top it off, used a TERRIBLE delivery company.
Sent the WRONG item, WRONG size, and to top it off, used a TERRIBLE delivery company.
I ordered a pair of Hunter snow boots. Despite UPS being utterly unreliable—promising a delivery date and then completely ignoring it—the package finally arrived. But of course, the disaster didn’t end there.
Tried the boots on? Way too tight. I’m a half size and always size up, so this never happens. Then I happened to check the sole—UK2. That’s when I realized: not only is this the wrong size, but it’s also a kids’ version—completely different from what I ordered. Absolutely unacceptable.
I am always extremely cautious with online shopping. I avoid shady websites for this exact reason. And yet, here I am, dealing with what is hands down the worst online shopping experience I’ve ever had. Unbelievable. Avoid at all costs.
30 January 2025
Unprompted review
Reply from Footway
We sincerely apologize for the mistakes with your order and the frustration this has caused. Receiving the wrong item and size, along with a poor delivery experience, is absolutely not the standard we strive for. Please reach out to our customer service team, and we will make this right for you as quickly as possible. Your feedback is invaluable, and we truly appreciate the opportunity to correct this.
Wrong size and colour shipped
Wrong size and colour shipped. First time this happened.
29 January 2025
Unprompted review
Reply from Footway
Hello!
How sad that you received an item in the wrong color and size.
Of course this is sad and not something we or you would have wanted.
If you need more help with this, please contact our customer service and we will help you return the item.
Very reliable and quick.
22 January 2025
Unprompted review
Reply from Footway
Hello Rory,
Thank you so much for the fantastic 5-star review!
We’re so happy to hear that you found our service both reliable and quick. Your feedback means a lot to us, and it’s great to know we’re meeting your expectations. We truly appreciate your trust and look forward to continuing to serve you in the future! If you need anything else, don’t hesitate to reach out.
Best regards,
Zorigt at Footway+
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