Fortum Reviews 243

Pathetic. Payment button does not work under iOS/Safari

Lying sales men. Scammer tactics and fraudulent behavior. They lock u up even after promising flexibility. Read the contracts never trust what comes out of their sales men mouths

I switched from a fixed fee to paying-as-I-use, only to find out that Fortum had added a whooping ~15€ worth of 'extra paid services' to my bills.
1. i was informed that I'd receive ab email once once a month giving me the chance to lock an electricity rate in (lo and behold: no mention of this being a paid extra, but just sth I was told "happens" as part of my contract)
2. I was told cost is not affected by my choice to opt for solar/clean energy over alternatives (shocker: here cometh another 'extra fee' so graciously non-stated)

It's only after a Fortum stand guy did me a solid and explained that this is why my bill is 85% service fee !
After contacting Fortum, I was told I can log a complaint, but it's likely nothing will come of it, as it's been such a long time (what? Rendering my consumer rights a historical whim? )
Whoever got that commission: I hope you get an itch you can't reach! As for Fortum: tata for nevermore!

Awful customer service. After receiving multiple calls a day offering me to swap to their company as Electricity provider and explaining to the agent that I already have a contract and want to stick to it, the agent just continued to offer things and when I refuse the change he just rudely hunged up the call, so unprofessional and poor customer service ethics.

Big scammer !I have ever seen anywhere in the world.they add so many services to the bills ( like flexibility contract,100% renewable enegry) without asking or any consent .I kindly urge all the people out here go stay away fortum.they were looting me since 2 years and finally managed to get rid of those unnecessary services which they act like it is mandatory to take to those services.I came to know about those when I ask my other friend and removed it.I regret by being customer of Fortum and I will never use this again when my contract is over .

Worst company ever!! STAY AWAY!!! They keep adding random extra fees to the electricity bill. SCAMMERS!

This company is the worst electricity provider.

Last year they cut our electricity during a change of holder because they are incompetent.

This year stopped sending invoices via Vipps all of sudden, try to force people in avtalegiro that never worked. Then complained about bills due.
We called phone customer service they said they would fix billing via Vipps in a blink of an eye, we waited. Then got another complaint instead. They are a company of incompetent lazy people.

They can't even check payments properly. They missed my payment and the process of handling it is taking too much time. Be ready to pay additional fees for their organizational and system problems. To be honest, I would rate this company 0 points but it's impossible

They send so much spam. I asked to be removed several times yet they don't.
Last month they sent 4 emails!!! Even though I called them 4 times over the years to remove me from their spam lists.

Their sales guys are just scammers. selling you all kinds of products just to make money out of you. I will never recommend anyone to use their services. It's a big trap.

Attempted charging at an Esso gas station by Vestkanten in Bergen, after 3 minutes the charging station still showed 0 KW and no minutes were added to my electric car. Still they charged me 12 kr, even after discussing it with their customer service.
They claim the charging is slow in the beginning, but I have never experienced this before, within seconds, the meters showing effects and start climbing, so that argument was untrue. They claim 0.253KW was output...for 12kr, which roughly would give 50kr for one single kw, which in itself is outrageous.
I will not use "recharge.com" chargers again. Their websites are "rechargeinfra.com" and for payment, "pay.chargedrive.com". If a machine fails, their customer support will not refund you. Seems like a short term strategy of "any charge will beat any long term customer relationship".

Fortum partakes in ecocidal business practices by opening a coal power plant in Europe at a critical time when the whole world needs to go carbon neutral rapidly. What is even more devastating is that it's a state owned energy company of a country that presents itself as a climate leader and the company presents itself as an industry leader advocating for green energy. This is highly deceiving towards the customers who think supporting an ethical company when buying their products.

Through Fortum the Finnish state is partly responsible for huge emissions from coal and gas plants across Europe. Thanks to Fortum, finnish pensions are trapped in high risk coal. It it unacceptable and a crime against humanity to let Uniper sue Dutch authorities for banning the use of coal in 2030. Especially at a times of climate crisis and the urgent need for our societies to adapt to future's challenges Datteln 4 is insanity, and Fortum is involved, owning 69,60% of Uniper. Their advertising is misleading people who actually want a healthier and a greener world. Fortum'a actions are irresponsible and outrageous and they need to take responsibility.