Gentsofbritain Reviews 175

TrustScore 1 out of 5

1.2

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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Consumers express widespread dissatisfaction with the products, citing concerns about their quality. People also report that the items received often differ significantly from what was advertised. Customers are also frustrated with the return and refund processes. Many reviewers claim that the company's policies are unclear and unfavorable, with consumers often bearing the cost of returns, especially to locations like China. The overall sentiment suggests that the order process is problematic, with issues such as delayed shipments and products not matching the descriptions provided.

Based on these reviews

Rated 1 out of 5 stars

I really want to warn you about this company; it is a complete scam. If you receive anything at all, it will most likely be something entirely different from what you ordered. Returns are at your own... See more

Rated 1 out of 5 stars

Do not order from this company, be warned. Chinese tat masquerading as European company. Products are nothing like photo, terrible quality [so bad it's almost laughable] and you cannot return (postage... See more

Rated 1 out of 5 stars

Goods received were not as described (like many other reviews, sizing is awful and comes out super small). Misrepresented their returns policy which (again as mentioned by others) is not easy, hassl... See more

Company replied

Rated 1 out of 5 stars

Truly awful experience... Company operates from China, not the UK as the website leads you to believe... Shipping took 3 weeks or 15 business days, not 5-8 business days as the website sugges... See more

Rated 1 out of 5 stars

I would rate Gents of Britain at zero if I could. Website looked genuine so I ordered 2 size 13 Salisbury men’s leather boots. No real shipping information given. What I did eventually received was 2... See more

Rated 1 out of 5 stars

Thank you Trust Pilot . This is my second review on this company because I wanted to thank Trust Pilot and its community for raising alarm bells about this company. Through the reviews I could se... See more

Rated 1 out of 5 stars

I can only reiterate what has already been written on other reviews. Total scam. They don’t send product in advert and refuse to accept package when returned at your expense. Do not buy from this comp... See more

Rated 1 out of 5 stars

Do not touch with a barge pole. Scam company based in Netherlands with an address associated with 400 companies that are shell companies of a guy who’s been sentenced for 3 years but is on the run. Dr... See more

Rated 1 out of 5 stars

I never understand why Trading Standards and Google allow such misrepresentation of product and service. These areChinese scammers presenting themselves as a ‘proper’ British company. Nothing British... See more

Company replied

Rated 1 out of 5 stars

They are committing fraud, do not buy anything from this company. The item will either be damaged, incorrectly sized or terrible at quality. They refuse to cover return shipments for damaged... See more

Rated 1 out of 5 stars

I wish I’d seen all these reviews before I placed my order. No goods received. Two months of chasing, lots of false promises from them, I was saved by my credit card company. Their company name gave m... See more

Rated 1 out of 5 stars

A total Chinese scam. I ordered a linen jacket which took several weeks to arrive. When it was unpacked it was obvious that it wasnt linen. It was actually polyester and of incredibly poor quality. Th... See more

Company replied

Rated 1 out of 5 stars

Dishonest fraudulent company. Ordered my dad a men's jumper for 40 pounds as looked great and website looked legit. Immediately after ordering I googled the trust pilot reviews which I should of done... See more

Rated 1 out of 5 stars

Do Not buy from this company V poor quality and a scam you have to pay to return to china we do not offer a free return service nor cover the cost of the return, we also do not have a departm... See more

Company replied

Rated 1 out of 5 stars

DO NOT BUY! I bought £30 "linen" trousers, but they’re cheap polyester with terrible fit—nothing like the photos. Their website makes no mention that returns must be sent to the USA, and as they clai... See more

Company replied

Rated 1 out of 5 stars

Poor quality, total false company selling Chinese rubbish quality. The shoes boots took over a month to arrive, just sellotaped up in a battered plastic bag. Not leather but made from some weird horri... See more

Company replied

Rated 1 out of 5 stars

Ordered a jacket it was absolutely disgusting quality. Wanted to send it back told to send it to USA at my cost. Do not buy from them put them out of business Having now read their pathetic respon... See more

Company replied

Rated 1 out of 5 stars

Shame I have to give 1 star. Appalling company, item described as wool coat, delivered in 4-7 days. It’s a totally different colour to what was ordered, 100% polyester and took over 2 weeks to arri... See more

Company replied

Rated 1 out of 5 stars

I made an impulse purchase without checking reviews on these scammers!!!!! They've had me good and proper for the sum of £116 for two pairs of mens boots. So far I've only received one pair, and I'm n... See more

Company replied

Rated 1 out of 5 stars

I ordered clothing from GentsofBritain.com. The pants I received were see-through and the sizing was far smaller than a standard Large. The quality was unacceptable. The company advertises “30-... See more

Company replied

Rated 1 out of 5 stars

STAY WELL AWAY FROM THESE BUNCH OF CROCKS! The rubbish is coming from china and they don’t tell you until your parcel location states yanwan! Typical Chinese products! They refuse to issue me a refund... See more

Company replied

Rated 1 out of 5 stars

I am so incredibly angry with myself for being so stupidly naive to order from this company. I did not do my research and went ahead ordered a “suede jacket”. Complete false advertising of product on... See more

Rated 1 out of 5 stars

The one time I didn't review a supplier online before ordering. Took an age to arrive, the quality is very poor, nothing like the image on the website and the sizing is not accurate. Went to return, i... See more

Rated 1 out of 5 stars

DO NOT BUY from this shop. Everything about it is wrong. They will send you a much lower quality product, and will then offer a 15% refund on the premises that it will cost you more money to actually... See more

Company replied

Rated 1 out of 5 stars

Pretty much repeating the same as others ordered a blazer and received what can only be described as complete tat, poor quality has no resemblance to what I ordered in any shape or form Have tried t... See more

Company replied

Rated 1 out of 5 stars

This is a scam business. Appears British is a Dutch company operating with a Chinese warehouse. When you try to return goods it requires them to confirm with the courier and they go silent; which mean... See more

Rated 1 out of 5 stars

Do not buy from this company until you have read their return/exchange policy on their website very carefully. They present as a reputable company, selling high quality clothing, when in fact they are... See more

Company replied

Rated 1 out of 5 stars

Scam !!!! This is a Chinese company,portraying as a British company making poor quality products . Products DO NOT match the photographs . Do not buy from this company…. They do not give full refun... See more

Company replied

Rated 1 out of 5 stars

A scam. Do not buy from this company. You going to regret it. Ordered nearly a month ago (3 weeks gone) and almost a month part delivery and far inferior not as described and defective. Never return y... See more

Rated 1 out of 5 stars

I've finally received the two items and they're so blatantly not the same as the items shown on the website it's ridiculous. I've got this cheap knock off jacket that is nothing like the one show... See more

Company replied

Rated 1 out of 5 stars

This company is deliberately misleading the consumer. I’ve had very much the same experience with a pair of linen shorts I purchased through the website. They were extremely for quality, not as pic... See more

Company replied

Rated 1 out of 5 stars

I was directed to the Gents of Britain web site via a link to a Haverhill Cashmere Jumper priced at £39.95 on our family secret santa group. I ordered on 26/11/12 with next day dispatch. I chased the... See more

Rated 1 out of 5 stars

DO NOT PURCHASE FROM HERE The order will take over 2 weeks to arrive and once it does…. It will be nothing like the images they portray their products to look like. The returns policy work... See more

Company replied

Rated 1 out of 5 stars

Ordered a jacket, didn’t realise it was coming from China so it took about 3 weeks. On delivery I immediately emailed the company as the jacket was a men’s xl but didn’t even fit my size 8 daughter... See more

Rated 1 out of 5 stars

One star is too much. Caught out as all the other unlucky customers. As long as these reviews can stop people buying from this ‘company’. Product is not as advertised. It is cheap. And returns don’... See more

Company replied

Rated 1 out of 5 stars

Awful company. Coat took 2 weeks to arrive. It was not as advertised and appalling quality. Asked for a refund. They said I could accept a refund of 15% of what I paid or pay £15-£25 to return coat t... See more

Company replied

Rated 1 out of 5 stars

Do not use this company they are not a British Company as they seem. The so called leather boots ordered, arrived from China and were a cheap plastic. They did respond by email very politely saying t... See more

Rated 1 out of 5 stars

Scammed like everyone else, like a fool I didn’t check the reviews before ordering due, to late night shopping, sleep deprived and after a few drinks- still no excuse! Once I realised this was a... See more

Company replied

Rated 1 out of 5 stars

DO NOT buy from this company. Absolute scam. Bad communication obviously from china not Britain…. Poor service. Been waiting a good month with no product nor a tracking code

Company replied

Rated 1 out of 5 stars

Do not trust this scam site All products come from china and take ages to arrive. The quality of the products are absolutely awful along with the quality of customer service that is awful. I am tr... See more

Company replied



Contact info

1.2

Bad

TrustScore 1 out of 5

175 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Thank you Trust Pilot .

Thank you Trust Pilot .

This is my second review on this company because I wanted to thank Trust Pilot and its community for raising alarm bells about this company. Through the reviews I could see how to get my money back via the credit card provider and I could see my experience was entirely mirrored by many more people. I have just searched for the company on Google and it appears Gents
Of Britain no longer have an active website- at least not for the time being and hopefully not under a different business name.
Thanks TrustPilot for providing a platform for genuine consumers

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Scam

I really want to warn you about this company; it is a complete scam. If you receive anything at all, it will most likely be something entirely different from what you ordered. Returns are at your own expense, but you will probably never get your money back. The company is based in China but pretends to operate in the local market (under names like Gents of Britain, Gents of Sweden). Now it seems they’ve moved on to Australia under the name Gents of Australia… one can only hope that some local authority puts an end to this fraud

11 January 2026
Unprompted review
Rated 1 out of 5 stars

Totally disingenuous

I wish I’d seen all these reviews before I placed my order. No goods received. Two months of chasing, lots of false promises from them, I was saved by my credit card company. Their company name gave me early confidence but please don’t read anything into that. Totally disingenuous. Going forward, there isn’t a barge pole long enough for me to touch them with.

27 November 2025
Unprompted review
Rated 1 out of 5 stars

I can only reiterate what has already…

I can only reiterate what has already been written on other reviews. Total scam. They don’t send product in advert and refuse to accept package when returned at your expense. Do not buy from this company. Chinese company posing as British.

2 January 2026
Unprompted review
Rated 1 out of 5 stars

Gents of Britain - Scam Company

I was directed to the Gents of Britain web site via a link to a Haverhill Cashmere Jumper priced at £39.95 on our family secret santa group. I ordered on 26/11/12 with next day dispatch. I chased the order twice by e mail before a package arrived on 16/12/25. I was horrified on opening the package to find a 100% nylon top that had the printed image of a Haverhill jumper printed on the front and rear, it was nothing like the item pictured on the website and clearly a fake item made to deceive. I have contacted the company twice by e mail and asked for a refund and had no response. I have reported the company to my Bank and will inform other agencies including Trading Standards. This is clearly a SCAM company so I advise people to avoid Gents of Britain.

16 December 2025
Unprompted review
Rated 1 out of 5 stars

I am another person scammed by this…

I am another person scammed by this lot. They lie that they on Holland, then tell you to send the parcel back to China which costs £30 to send for a £75 item

How are they allowed to do this? Can trading standards not shut them down

15 December 2025
Unprompted review
Rated 1 out of 5 stars

LIARS AND CHEATS - STAY WELL CLEAR

Total scam. Do not believe the product descriptions or be taken in by the images. My experience - "wool coats" turned out to be 70% polyester and sizing much much smaller than European norm. "Leather" boots turned out to be plastic still reeking of solvent.
This company deliberately miss-sells and hope customers cut their losses and accept a paltry 15% refund to keep the goods.

Don't be fooled by web address - this is a fradulent operation based in China.

Such a sad world people set up businesses to con people and no interest in customer satisfaction.

Of course they hide behind the small print. If this was a UK based operation - local trading standards would shut them down. I tried emailing the Chinese Embassy - guess what - not a dickie bird back. I’m going to try and track down some authority in China to shut these rogues down. Does China’s image no good whatsoever-and heaven only help us if this type of scam is judged acceptable by the Chinese government.

Please do not buy and tell all your contacts to avoid - and watch out for alternate trading names.

Finally - why aren’t our credit card companies onto this operation and blocking transactions?

12 December 2025
Unprompted review
Rated 1 out of 5 stars

Scam scam scam.

I see these scammers are still going so leaving a review.
If you read this before purchase… avoid like the plague. Total scam outfit. See other reviews also.
If you are reading this after purchasing (as I did).
Get crap product delivered.. complain.. they will offer a discount.. refuse.. do this a couple of times and keep Emails.
I got in touch with the bank after this and made a complaint.. they have 2 weeks to respond. they do a chargeback on them. It can take up to 45 days for this to go through, however in my case they accepted the chargeback straight away and paid the refund.
FYI. All the 5 star reviews are made up.
Believe the 1 star reviews as they are real.

16 October 2025
Unprompted review
Rated 1 out of 5 stars

This is a complete scam of a company

This is a complete scam of a company. Ordered a pair of trainers which came up three sizes too small. The quality is horrendous and their customer service might as well but as well be non existent. Please save your money and do not order from this company. If I could give a minus score I would.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Chinese company posing as a British…

Chinese company posing as a British one. Item sent but not what was described or in the image.
Returns have to go to China with info about customs charges.
**** Do NOT use this company****

9 December 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam business

This is a scam business. Appears British is a Dutch company operating with a Chinese warehouse. When you try to return goods it requires them to confirm with the courier and they go silent; which means the courier can’t deliver and they keep there money. I have lost £135 and courier costs of £40. Do not buy from this company.

9 December 2025
Unprompted review
Rated 1 out of 5 stars

Aweful

Aweful, dont use this company. They send the wrong items and refuse to take any responsibly and make it dificut to return. DO NOT BUY FROM THIS COMANY.

8 December 2025
Unprompted review
Rated 1 out of 5 stars

Just to let everyone know I contacted…

Just to let everyone know I contacted my bank, Barclays, and asked for my money returned. Explained how I felt I’d been ripped off and they have returned my money. Hopefully they got it back from this rip off company. This was debit card not credit card so pleased by this.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

Ansolute horrendous service

Ansolute horrendous service , I brought some boots and as they are occasional wearing , I wore them twice in 6 weeks for about two hours in each occasion , the sole came apart at the front , I asked for a replacement as these are clearly faulty but was told they won’t as it is over 30 days , I explained that the consumer rights act says if faulty and not fit for use comes into play then the 30 days is irrelevant , after 3 emails they still told me I would have to accept a pair of boots that have a sole hanging off , absolute joke of a company , no customer services , no quality , no more orders from me .

3 December 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam operation

This is a scam operation. They have Dutch address on website but operate out of China. They claim a 30 day returns policy but make it impossible to return. If you don't want to return the refund is effectively 15% of the purchase price. Do not buy from them it is a total scam.

2 December 2025
Unprompted review
Rated 1 out of 5 stars

I was regret to bit myself to purchased…

I was regret to bit myself to purchased on this web.Ordered a men scarf on 15/10/2025,it comes to 1/12/2025 and I have not received anything. Contacted the customer service for over 10 times and they always said we will check then no answer anymore. Required to cancel the order but rejected.
It was a shame to know that it is a Chinese company.
Shame on you!

1 December 2025
Unprompted review
Rated 1 out of 5 stars

Don't let them take your money

Exactly as all the other reviews say. My Mum was a victim of this company. However, YOU CAN GET YOUR MONEY BACK. Email them, get the evidence of them offering you silly 10/15% refunds, then get the evidence of them claiming that YOU must cover the return, and then they may refund you IF your parcel doesn't get 'seized'. Then take this to your bank, call them, or raise a dispute on the app. It is long winded, but you must not let these people get away with this.

26 November 2025
Unprompted review

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