Groupon UK Reviews 30,320

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the friendly and helpful staff, highlighting their professionalism and knowledge. Many consumers enjoyed the food and beverages, with reviewers specifically mentioning the delicious homemade cakes, fresh sandwiches, and tasty treats. People also rave about the relaxing massages and other services, often describing them as beneficial and revitalizing. However, some reviewers report issues with products purchased, such as Microsoft Office licenses, noting problems with activation keys and functionality. A few consumers also mention hidden additional costs or misleading advertising. While opinions on products and services are mixed, reviewers consistently praise the prices and value for money, making it an attractive option for those seeking affordable deals.

Based on these reviews

Rated 5 out of 5 stars

Excellent service, Farah gave me the best back, neck and shoulder massage I've ever had (and I've had many!) She's applied just the right amount of pressure, targeting my "problem" achey areas, I'm st... See more

Rated 5 out of 5 stars

This an excellent upgrade for us at the Pathfinder Collection within the Heritage Centre at RAF Wyton. This has replaced our Office 2007 which we were having problems with during the opening of docum... See more

Rated 5 out of 5 stars

everything worked perfectly, the download, the link, the download guide, the product key, everything. AND, a slight concern about the expiry date shown in the description, e-mailed them last night... See more

Rated 5 out of 5 stars

I bought Microsoft office 2024 Professional plus from Groupon. A brilliant price. I couldn't download it. I emailed David and with his quick reply and help I did it. Unfortunately being 80 doesn't he... See more

Rated 1 out of 5 stars

AVOID THE MYSTERY HOLIDAY OFFER! Total scam and once you redeem your vouchers with the holiday company, Groupon wash their hands of the whole sordid business. The thing is, until you redeem your vouch... See more

Rated 1 out of 5 stars

Absolutely horrendous experience. Unable to contact Groupon despite being given several email addresses..... Voucher bought for meal for two with Haveli Indian Pontyclun. Another review to go in... See more

Rated 1 out of 5 stars

Purchased a Office license. Initially worked, but then deactivated. The sent me another key, didn't even work first time. Their support sent me 5 different keys when I complained, none worked. Basical... See more

Rated 5 out of 5 stars

We have had some great Groupon offers over the years. It does depend on the company you actually use (and not Groupon themselves) just how good your experience is but, without doubt, the price you pay... See more

Rated 1 out of 5 stars

Search for pampering in Edinburgh, got suggestion for a spa day in Bannatyne at a good price. Bought the voucher, tried to book straightaway - got told by the system location not available. Attempted... See more

Rated 1 out of 5 stars

Purchased a copy of Microsoft Office 2024 from one of Groupons merchants. Sadly the item supplied was not as per the listing so I contacted the merchant but had no reply. I then contacted Groupon who... See more

Rated 5 out of 5 stars

We were a party of 3 and visited The Honest Lawyer on Saturday afternoon. Booked the Afternoon Tea. Great service, friendly staff, nice comfy surroundings. Great selection of sandwiches and tast... See more

Rated 1 out of 5 stars

I wish I had read these reviews first. My voucher was refused by merchant. I have now tried 5 times to get refund and all I get from customer support is that they understand my frustration, say they w... See more

Rated 5 out of 5 stars

Taken at time of appointment. Neck/shoulder massage before feet and lower leg massage. All done at pressure I liked. Nice ambiance- with comfortable seat/bed for massage and relaxing background musi... See more

Rated 5 out of 5 stars

I bought this Microsoft Office 2021 as my old PC had died so I needed the software for my new one. The Groupon guys were amazing. I received their email almost immediately. Once I had redeemed the co... See more

Rated 5 out of 5 stars

Our family recently visited this French restaurant, and it was truly outstanding! We came as a mixed-age group, and every single one of us absolutely loved it. The food was authentic, beautifully... See more

Rated 1 out of 5 stars

I've twice in the last month bought Microsoft Office. This first attempt was refunded to me, the second attempt has been paid for but no voucher issued. There isn't an email address that you can writ... See more

Rated 5 out of 5 stars

Bought a manicure & pedicure offer via Groupon at a very good price. Arrived at the salon, I was greeted by a young lady and was invited to sit down. When it was my time I had a super relaxing manicur... See more

Rated 5 out of 5 stars

Absolutely fabulous experience at Dorothy’s Tea Room! We went for afternoon tea and were completely spoiled from start to finish. The selection of cakes was divine—each one moist, flavorful, and clear... See more

Rated 5 out of 5 stars

This is the second time I’ve used a Groupon voucher for afternoon tea at Shrigley Hall . I guess I chose the right day because the weather would beautiful and what a gorgeous place it is especially i... See more

Rated 1 out of 5 stars

Misleading Booking – No Customer Protection Booked a timed session at Wacky Kingdom, Redhill through Groupon and arrived on time, only to be turned away because the venue was hosting a party. T... See more

Rated 1 out of 5 stars

Last year, I bought Office 365, but recently, it has stopped working. To save time, I just purchased it again last week but I can't get it working. It appears impossible to contact Groupon. The... See more

Rated 1 out of 5 stars

Appalling. Avoid at all costs. Bought a voucher for over £100 for a birthday dinner and arrived to find the restaurant went out of business months earlier. Have tried on many occasions to speak to som... See more

Rated 1 out of 5 stars

I purchased a groupon as a Xmas gift where there was plenty of availability, when my friend tried to redeem the voucher the link didn't work. Having wasted time talking to AI, trying to contact the me... See more

Rated 1 out of 5 stars

GROUPCON !!! Awful experience as a first time user. Needed a copy of MS office urgently but after receiving coupon it mentions something about email some random email a security code, no other info o... See more

Company replied

Rated 1 out of 5 stars

I purchased a shoulder/ back support. The item that I received did not match the item advertised. It was a scrappy item which was unusable as there was a piece missing. Groupon is an unscrupulous... See more

Rated 1 out of 5 stars

Terrible experience. Purchased a getsoftwaredeals.com product through Groupon. Neither Groupon or the company offered support, both said the other party would supply a VAT receipt/invoice but neither... See more

Rated 1 out of 5 stars

I bought a "lifetime Microsoft access" code which was a general code so you can't actually use it to activate the software at home. The process is incredibly long and convoluted to delete and redownlo... See more

Rated 1 out of 5 stars

Bought a Microsoft office via Groupon, First and last time I use Groupon. Should have adopted if it's too good to be true then it's dodgy. Tried all ways to load failed, even contacted , the Groupon l... See more

Rated 1 out of 5 stars

48 hours later, I’m still waiting for my software to be delivered. Absolute con. Looking at the software now it tells me I’ve redeemed it when I’ve not had any link whatsoever to download my software... See more

Rated 1 out of 5 stars

Gloves are great. The delivery experience is HORRENDOUS. Groupon should not be using EVRI - they state they have delivered when they have not and then hours of wasted time chasing Groupon as no way... See more

Rated 1 out of 5 stars

Absolutely annoyed! No way to contact Groupon to complain about an horrible experience I had with a company on their website. Groupon supposed to be a way to save money, and yet this place demand... See more

Rated 1 out of 5 stars

Would have given zero stars if I could. Microsoft Office 2024 sold by Mediaman stopped working after just 10 days. Certainly not the lifetime licence which was promised. Avoid at all costs. I’m surpr... See more

Rated 1 out of 5 stars

Chesterfield Double divan bed and mattress from Calisma Ltd - terrible product poorly made, faulty and not fit for purpose. Calisma refused to refund. Had to pay a courier to return it and trading sta... See more

Rated 1 out of 5 stars

I bought an MSOffice offer on May 8th. Transaction ID: 49420594BV6573156 on Groupon International and have heard nothing since. Their customer support is a total nightmare and seems to simply take y... See more

Company replied

Rated 2 out of 5 stars

Food was OK, nothing special. But attitude of venue was shocking. First refused to accept 3 vouchers for 6 people, finally accepted them. Then badly overcooked our chateaubriand. Then, charged us 10%... See more

Company replied

Rated 3 out of 5 stars

Had pay £10 per person extra for wekend! Eventually found in small print! Should be obvious or highlight when booking.. Would not allow us to swap sides even for something cheaper. Never understand th... See more

Rated 1 out of 5 stars

I bought this voucher mainly because of the 45 minute aromatherapy salt bath. Firstly it was 30 minutes, there was no ambient lighting, the water was lukewarm & there were no essential oils. Such a... See more

Rated 3 out of 5 stars

Had two neck, shoulder, back massages for me and a friend at hollins hall spa and gold country club and I must say we are both not impressed and couldn't wait for it to end, and now in discomfort. Ver... See more

Company replied

Rated 1 out of 5 stars

Scammy site selling mis-advertised products, deliberately washes hands of any responsibility for the scammers selling junk through their site. Exclusive search term for one product, misleading til pur... See more

Rated 1 out of 5 stars

Saddened that Groupon are allowing a Microsoft 365 account reseller operate on their site. This is a common scam and essentially selling stolen goods. Once Microsoft discover this person is se... See more

Rated 1 out of 5 stars

Badly organised, I booked two head spa's and booking was completed by text for two people at 10am but when we arrived there was only one halo, so could not have treatment at the same time, also she wa... See more

Company replied

Rated 1 out of 5 stars

three week use by date in voucher un acceptable and un realistic when purchasing as a gift . shocking customer service when asking to extend date due to a death in family . would never ever use again... See more

Rated 1 out of 5 stars

I wish I could give ZERO stars. I declined thier bribe of free software for leaving a 5 star review to warn you about Groupon and Mediamansoft. I purchased the Office 2024 pro plus + Win11 Offer and o... See more

Rated 1 out of 5 stars

Groupon didn't state anywhere on the Harvesters deal for two people for two courses that you would ONLY be allowed to order from the GROUPON menu NOT THE actual menu. Options were very limited on each... See more

Rated 3 out of 5 stars

Excellent food. The service was prompt. However, we were only offered one cup of tea each on arrival (before the food arrived )and when we requested more we were informed that was not included and wo... See more

Rated 2 out of 5 stars

The Groupon purchase was fine but the actual restaurant was disappointing. The wait was long for our orders to reach the table to be told of a further wait as one meal was to be remade. That order arr... See more

Company replied

Rated 4 out of 5 stars

Spa day with afternoon. When we booked, we wasn’t informed that you had to bring our own towels, however the kind lady at perception kindly gave us some. Sauna and steam room were fantastic,... See more


Company details

  1. Coupon Service

Information provided by various external sources

Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips. Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community. To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.


Contact info

  • 11th-12th Floor, 2 Leman Street, E1 8FA, London, United Kingdom

  • groupon.co.uk

3.8

Great

TrustScore 4 out of 5

30K reviews

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Replied to 49% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Beware scam!

Beware scam! Wish I'd checked on Trust pilot before I bought Microsoft office from mediaman software via Groupon - like other reviewers I installed the software and it worked ok for a couple of weeks but then I got a message asking me to input the product key again. Then it told me that the key isn't valid. Shame on Groupon for allowing this scam on its platform

12 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely horrendous experience with…

Absolutely horrendous experience with Groupon and no phone number to contact them to sort out issues. Booked a tour for husband and I and I spent hours trying to book it. Groupon did not recognise my voucher code. Ended up having to appeal to the tour destination who told Groupon to book it for me. This took 2 days of sheer frustration. Won’t be using Groupon again.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

My opinion - it's a con!

My opinion - a con!

Wife paid for iris photo for Christmas pressie. Tried to process but technology wouldn't work. Company Groupon used, were useless at one point suggesting we replay in Italian, French or German.

Complained to Groupon, offered no help and wouldn't cancel or refund, as voucher redeemed (meaning they gave us the code to give the company and they recorded as used). Groupon not interested!

Disputed charge with credit card company and Groupon went to great length to document, when we bought, when we redeemed coupon, when the company processed with big fat lying assumption we'd had the photos.

What kind of company operates this way?

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Microsoft Software

Ordered 3 or 4 Microsoft Office software packages and none were compatible with current Office method of installing.

If you have a copy of any Office package that was ordered with your computer (Office, Outlook etc) then these use the 'Click to run' installation method.

Software packages like Visio or Project bought from Groupon vendors use MSI installation method which will not install if you already have a 'Click to run' package installed on the computer.

Only way to make the Groupin packages work is to uninstall all 'click to run' MS products that came with your laptop then re-buy everything from Groupon resellers. Probably still cheaper than buying 'click to run' products off MS.

1 April 2025
Rated 1 out of 5 stars

Non existent customer service

The wrong item was delivered and struggling to return for a refund. The delivered item was also in appalling condition. Seller contacted and they explained that Groupon needed to sort it, 3 phone calls and 3 weeks later no progress. Groupon returns also contacted without any reply within the 24 working hours window.
Be very wary of buying via Groupon as the customer service is non existent, very frustrating experience.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

This is a from a Volume License pack mainly for corporate companies, you have to go through a lot of loops to install, definitely not for someone with a non-it background. Gave up in the end.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I am a repeat customer

I am a repeat customer, the purchasing process is very intuitive. If, or when I have had issues, the customer support has been excellent with speedy resolution even where it involves third party action.

11 February 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

No customer service, generic e mail responses telling me I’d be contacted within 24 hours, then nothing! Nearly a month since the item was returned and signed for and no refund. Just about lost all hope of been refunded. Avoid like the plague!

11 February 2026
Unprompted review
Rated 1 out of 5 stars

Microsoft 365 purchase

Microsoft 365 purchase - have been unable to get this to work. The tech help so slow I gave up in the end and anyway was concerned about being asked to download other software to make it work. I asked for a refund. Refused by the 3rd party as they sent the code (which doesn't work!). Groupon say they can't do anything. £17 for absolutely nothing.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Huda is an amazing therapist that can…

Huda is an amazing therapist that can regulate different pressure levels. Her deep tissue massage is so effective from the first session. Thank you so much Huda . Also the location is really good next to underground station

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Very thorough and friendly

Very thorough and friendly! Would highly recommend to people who don’t like visiting the hygienist/dentist! The hygienist did a very thorough job!! And was very friendly and informative.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Groupon voucher redeemed by merchant without authorisation

I have been a loyal Groupon customer for several years and have purchased many vouchers through the platform, which is why this experience has been particularly disappointing.

I booked a nail appointment using a Groupon voucher. When I arrived for my 9:30am appointment, the shop was closed. I was told staff were dealing with personal circumstances and would be around 15 minutes late, but they arrived approximately 30 minutes after my scheduled time. When I raised the issue of the delay, the staff member told me I “could have just left and come back next time” and that she was “doing me a favour” by coming in to do my nails, despite the confirmed booking.

During the appointment, I was verbally told that the treatment would be free as compensation for the delay and that I did not need to show my Groupon voucher and could keep it for next time. I therefore did not present my voucher code or QR code. However, I later discovered that my voucher had been redeemed without my consent.

I contacted Groupon to explain that I had not provided my voucher details and that the merchant had redeemed it without authorisation. While Groupon acknowledged that merchants are required to have customers present the voucher code or QR code at redemption, they were unwilling to offer any resolution without confirmation from the merchant, who has since been unresponsive.

This has left me feeling unsupported as a customer, particularly given that the redemption process did not follow the stated policy. I expected stronger protection and accountability through the platform.

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Please do not buy Groupon for…spa

Please do not buy Groupon for experiences ie spa if they have no availability you can only get a credit to use not a refund. I bought on behalf of my friends and unable to give them cash refund. If you try to get help on chat they just respond with terms and conditions. Not helpful.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

I bought Microsoft office 2024…

I bought Microsoft office 2024 Professional plus from Groupon. A brilliant price. I couldn't download it. I emailed David and with his quick reply and help I did it. Unfortunately being 80 doesn't help but with excellent advice I got there.Brilliant !

6 December 2025
Unprompted review
Rated 1 out of 5 stars

Purchases MS office 2024

Purchases MS office 2024, order passed to Mediaman, followed their instructions but software not activated, contacted them regarding non activation and no response. I have tried to contact Groupon for a refund but failed.

10 February 2025
Unprompted review

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