Excellent service, Farah gave me the best back, neck and shoulder massage I've ever had (and I've had many!) She's applied just the right amount of pressure, targeting my "problem" achey areas, I'm st... See more
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Company details
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Groupon is building the daily habit in local commerce, with a vast mobile and online marketplace offering huge discounts on things to eat, see and do so that shoppers can find the best a city has to offer, at their fingertips. Groupon celebrate experiences, everyday things that it believes makes life more meaningful. As a company, we thrive on helping customers discover new places, new products and new things to do; giving our customers the extra nudge that they might need to try something new whilst knowing they are supporting their local community. To date Groupon has sold tickets for 47 million hours of live music and been responsible for 65 million ounces of steak being served, 15 million fitness classes survived and 240 million ounces of coffee brewed.
Contact info
11th-12th Floor, 2 Leman Street, E1 8FA, London, United Kingdom
- groupon.co.uk
Replied to 49% of negative reviews
Typically replies within 24 hours
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Beware scam!
Beware scam! Wish I'd checked on Trust pilot before I bought Microsoft office from mediaman software via Groupon - like other reviewers I installed the software and it worked ok for a couple of weeks but then I got a message asking me to input the product key again. Then it told me that the key isn't valid. Shame on Groupon for allowing this scam on its platform
Absolutely horrendous experience with…
Absolutely horrendous experience with Groupon and no phone number to contact them to sort out issues. Booked a tour for husband and I and I spent hours trying to book it. Groupon did not recognise my voucher code. Ended up having to appeal to the tour destination who told Groupon to book it for me. This took 2 days of sheer frustration. Won’t be using Groupon again.
Easy to use good value
My opinion - it's a con!
My opinion - a con!
Wife paid for iris photo for Christmas pressie. Tried to process but technology wouldn't work. Company Groupon used, were useless at one point suggesting we replay in Italian, French or German.
Complained to Groupon, offered no help and wouldn't cancel or refund, as voucher redeemed (meaning they gave us the code to give the company and they recorded as used). Groupon not interested!
Disputed charge with credit card company and Groupon went to great length to document, when we bought, when we redeemed coupon, when the company processed with big fat lying assumption we'd had the photos.
What kind of company operates this way?
Microsoft Software
Ordered 3 or 4 Microsoft Office software packages and none were compatible with current Office method of installing.
If you have a copy of any Office package that was ordered with your computer (Office, Outlook etc) then these use the 'Click to run' installation method.
Software packages like Visio or Project bought from Groupon vendors use MSI installation method which will not install if you already have a 'Click to run' package installed on the computer.
Only way to make the Groupin packages work is to uninstall all 'click to run' MS products that came with your laptop then re-buy everything from Groupon resellers. Probably still cheaper than buying 'click to run' products off MS.
Non existent customer service
The wrong item was delivered and struggling to return for a refund. The delivered item was also in appalling condition. Seller contacted and they explained that Groupon needed to sort it, 3 phone calls and 3 weeks later no progress. Groupon returns also contacted without any reply within the 24 working hours window.
Be very wary of buying via Groupon as the customer service is non existent, very frustrating experience.
Waste of money
This is a from a Volume License pack mainly for corporate companies, you have to go through a lot of loops to install, definitely not for someone with a non-it background. Gave up in the end.
I am a repeat customer
I am a repeat customer, the purchasing process is very intuitive. If, or when I have had issues, the customer support has been excellent with speedy resolution even where it involves third party action.
No customer service
No customer service, generic e mail responses telling me I’d be contacted within 24 hours, then nothing! Nearly a month since the item was returned and signed for and no refund. Just about lost all hope of been refunded. Avoid like the plague!
Microsoft 365 purchase
Microsoft 365 purchase - have been unable to get this to work. The tech help so slow I gave up in the end and anyway was concerned about being asked to download other software to make it work. I asked for a refund. Refused by the 3rd party as they sent the code (which doesn't work!). Groupon say they can't do anything. £17 for absolutely nothing.
Huda is an amazing therapist that can…
Huda is an amazing therapist that can regulate different pressure levels. Her deep tissue massage is so effective from the first session. Thank you so much Huda . Also the location is really good next to underground station
0 customer service on the website
0 customer service on the website
no chat
no email
No refund option
AVOID them
Very thorough and friendly
Very thorough and friendly! Would highly recommend to people who don’t like visiting the hygienist/dentist! The hygienist did a very thorough job!! And was very friendly and informative.
Groupon voucher redeemed by merchant without authorisation
I have been a loyal Groupon customer for several years and have purchased many vouchers through the platform, which is why this experience has been particularly disappointing.
I booked a nail appointment using a Groupon voucher. When I arrived for my 9:30am appointment, the shop was closed. I was told staff were dealing with personal circumstances and would be around 15 minutes late, but they arrived approximately 30 minutes after my scheduled time. When I raised the issue of the delay, the staff member told me I “could have just left and come back next time” and that she was “doing me a favour” by coming in to do my nails, despite the confirmed booking.
During the appointment, I was verbally told that the treatment would be free as compensation for the delay and that I did not need to show my Groupon voucher and could keep it for next time. I therefore did not present my voucher code or QR code. However, I later discovered that my voucher had been redeemed without my consent.
I contacted Groupon to explain that I had not provided my voucher details and that the merchant had redeemed it without authorisation. While Groupon acknowledged that merchants are required to have customers present the voucher code or QR code at redemption, they were unwilling to offer any resolution without confirmation from the merchant, who has since been unresponsive.
This has left me feeling unsupported as a customer, particularly given that the redemption process did not follow the stated policy. I expected stronger protection and accountability through the platform.
Please do not buy Groupon for…spa
Please do not buy Groupon for experiences ie spa if they have no availability you can only get a credit to use not a refund. I bought on behalf of my friends and unable to give them cash refund. If you try to get help on chat they just respond with terms and conditions. Not helpful.
I bought Microsoft office 2024…
I bought Microsoft office 2024 Professional plus from Groupon. A brilliant price. I couldn't download it. I emailed David and with his quick reply and help I did it. Unfortunately being 80 doesn't help but with excellent advice I got there.Brilliant !
Purchases MS office 2024
Purchases MS office 2024, order passed to Mediaman, followed their instructions but software not activated, contacted them regarding non activation and no response. I have tried to contact Groupon for a refund but failed.
I didn't initially get my redemption…
I didn't initially get my redemption code but when I sent an email I got a quick response with clear instructions on how to use the code and install product
Procedure went smoothly
Procedure went smoothly. Condition of my ear canals was commented on. Received good advice.
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