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Hi Guesty Team, I’d like to extend my sincere appreciation to Edsel for the outstanding support. The service has been consistently excellent — responsive, supportive, and always willing t... See more
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Review summary
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Based on these reviews
Guesty’s software is very user-friendly and works perfectly for our needs. We also had a great onboarding experience with Amit, who was very helpful throughout the process. The only suggestion we’d ma... See more
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So far our experience with Guesty has been excellent. Our on-boarder, Jordan, was a life saver. She was extremely responsive, knowledgeable and helped us accomplish our expedited goals. The platfor... See more
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This was our first software migration at your company. It was definitely not an easy transition, but working with Guesty—especially Joe So, our account manager—made things feel under control. The proc... See more
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Guesty's on boarding was wonderful. Very detailed and very helpful, especially for non-tech savvy people. We have an assigned account lead that we can continue to ask questions of well past the train... See more
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Taylor has been the best resource for our team. Her positive attitude makes every call feel productive and engaging, and she’s always ready to jump in and help with whatever comes up. She’s quick t... See more
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Taylor Murphy has been such a gift in our relationship with Guesty. We have weekly meetings where we can work through troubleshooting together and decide which features might further our business pra... See more
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Jordan who worked with me during my on boarding was AMAZING! We were coming from Hostaway to Guesty and every step of the way, Jordan was both educational and a great leader to keep us on trac... See more
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Verified
The Guesty support team is truly outstanding — always fast, professional, and genuinely helpful. Every time we reach out, they take the time to understand our issue and guide us with clear, practical... See more
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Invited
We transferred to the Guesty property management system in the autumn of last year. Guesty have been very helpful and supportive throughout our onboarding period. Special shout out to Jay who has look... See more
Our onboarding and transition were extremely smooth! Thank you to Elle, who has been an incredible help throughout the onboarding process! She was extremely patient with us and is very knowledgeable... See more
I’m glad we switched to Guesty after an awful experience with our previous PMS. Guesty is reliable, efficient, and offers a wide range of tools essential for any STR business. New releases and fea... See more
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Invited
Guesty for Pros has completely changed our business! I have tried just about ever PMS out there, and what we were doing was not scalable. Now, we have robust accounting, advanced integration with seve... See more
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Invited
We have been using Guesty for a few years now to manage our listings worldwide. Guesty is truly a great software - we have tried several now, and none can compare. They listen, and take action on... See more
Invited
I’ve had a consistently great experience working with Ambar as our Account Manager. She’s highly professional, extremely responsive, and always comes prepared with clear answers and practical next ste... See more
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Micalister was very good at the onboarding process, he knows the system very well and explained how things work wonderfully. This is my first time using PM software and he was a huge help, I would hi... See more
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Matt Palacio was an absolute standout during our onboarding with Guesty. He is incredibly knowledgeable, easy to follow, and truly understands both the product and how real property managers actua... See more
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Guesty has been an important tool for our property management company. We use it all day, everyday. The best part has been the customer service that Michelle at Guesty has provided. We contact her reg... See more
Company replied
Matt did an amazing job with our onboarding process. He took his time to walk us through every step, meticulously followed through with all his bullet points, and made sure everything was working sm... See more
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If I could rate Guesty with a ZERO, I would. Guesty is the most glitchy software I have ever encountered. We signed up with Guesty to launch 20 properties a full year ago and they still can't get our... See more
Company replied
Guesty advertises as Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind. Advertises that Guest Lite VRBO and AirBnb integration supported. Reality for VRBO is they don'... See more
Company replied
poor, slow customer support, integration glitches (especially with VRBO), high pricing/billing issues, and a steep learning curve. They have hidden software charges about $30 per listing every month.... See more
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Invited
Guesty is a game changer for your vacation rental business. By far the most robust PMS out there with QUICK support (in a fast paced industry as STR’s are, we know how important this is!). Guesty’s fe... See more
We have been using Guesty for about five years now. In all that time, we have never been fully satisfied. This last few days is looking like the final nail in the coffin for our business dealings... See more
Company replied
Guesty Software and Matt was absolutely amazing to work with! He made the entire onboarding process smooth, efficient, and surprisingly fun. He’s friendly, funny, and incredibly knowledgeable.... See more
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They sold us a dream on the demo, and definitely did not meet the expectations when we were set up. Hidden fees from the moment we agreed a price, they kept adding different fees that we was no... See more
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Invited
As a booking platform, I find Guesty really easy to use. It has a great customer support facility which is quick to respond and offers solutions to any problem. Although some features need smoothing... See more
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Invited
Got to be the best PMS out there! Great experience with Guesty - user now for more than 5 years. Team changes regularly but always available to give support and actively drive more bookings. G... See more
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Invited
Guesty is a solid and dynamic PMS. We had previously used a different system and were desperate to get out. Guesty was incredible from start to finish and still continues to provide support in anythin... See more
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Invited
We have been working with Guesty for a number of years now. Whilst we have had a few issues Frosina, Yoav and the team do what they can to improve and rectify any problems or upgrades we feel would he... See more
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I have worked with Guesty for many years now after switching from another software provider. The software is always on trend with the latest technology available and the support team are great to,... See more
Company replied
We grew from 10 to near 1,500 properties on Guesty. Over this time, we've seen Guesty grow significantly as well. Its been great to see their remarkable investment in product development and customer... See more
Guesty is an awful company. First, their software does not integrate fully with VRBO. There are delays, failure to sync and worse yet it will accept reservations for you during the 24 hour notificat... See more
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Invited
More than the tools and tech stack that guesty brings to our business, it's the customer support when things don't always go the right way is what keeps us sticking to the platform. Our dedicated cust... See more
I will edit this review. Their onboarding needs some improvement, but they have tried to make things right which means they do care. You will for sure get the top technology in the industry with... See more
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We interviewed multiple companies and found that the Guesty team was the right fit for our business. Not only does the PMS help us streamline our day to day operations but the team is always rolling o... See more
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As a customer of Guesty Heimby has grown a lot. Not only financially but also through process improvement. We tried all the other PMS-systems out there before we found Guesty. A lot of kudos to ou... See more
Verified
Have used Guesty for about 2 years now. I find the customer service to be slow. You can not reach anyone live or via chat. All requests need to be submitted via internal messaging and typical wait... See more
Company replied
Amit was an amazing help in our onboarding proces. He helped us with all our questions and even went in overtime to help us where it was needed. Guesty onboarding was one of the best experiences... See more
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Company details
About Guesty
Written by the company
The engine inside your hospitality business
Guesty is the world’s #1 AI-driven platform for short-term rental property management. Whether you have a single Airbnb or a global enterprise portfolio, you get the tools and intelligence needed to manage and grow your business.
A unified command center
Managing calendars, payments, and messages across different tabs slows down operations. Guesty solves this by consolidating your entire business into a single, reliable dashboard, including reservations, accounting, maintenance, owner reporting, and more. Operators switching to this unified approach typically see a 33% increase in revenue in their first year.
Unmatched connectivity
The Guesty Distribution Hub™ syncs inventory and pricing in real-time across Airbnb, Vrbo, Booking.com, Expedia, and 60+ other channels, together with your own booking website, eliminating double bookings. Supported by the largest R&D team in the industry, the platform ensures your business stays online and connected.
Next-generation AI support
Go beyond basic automation with intelligent tools trained on years of STR industry-specific data.
- Revenue strategy: The AI Agent for Revenue Management™ acts as a dedicated analyst, pairing with Guesty PriceOptimizer™ to adjust rates in real-time and capture every booking opportunity.
- Guest communication: Guesty ReplyAI™ drafts friendly, personalized responses in your unique brand voice, keeping guest satisfaction high while reducing team workload.
- Reputation & growth: SmartReviewAI monitors guest sentiment to boost search rankings, while Advanced Website AI automatically generates SEO-rich content to increase direct visibility.
Secure & seamless operations
- Financial security: GuestyPay™ handles hospitality-specific payments, utilizing GuestyPay Protect™ to proactively block fraud and prevent chargebacks.
- Automated access: Guesty LocksManager™ integrates with leading smart locks to generate unique, secure door codes for every stay.
- Asset protection: Built-in damage protection covers properties and simplifies claims, removing the friction of security deposits.
Solutions for every stage
- Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
- Guesty Pro™ (4-199 listings): a complete operating system for growing PMCs.
- Guesty Enterprise™ (200+ listings): dedicated infrastructure for complex portfolios.
Contact info
440 N Barranca Ave #9720, Covina, United States
- [email protected]
- guesty.com
4.5
Excellent
1K reviews
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Invited
help was there when I needed
agent connected fast- instructions were easy to follow - it worked
12 February 2026
Reply from Guesty
Hi Mariani,
Thank you for sharing your positive feedback. Knowing that our agent connected fast, provided clear, easy-to-follow instructions, and ensured a successful outcome is exactly what we strive for. Our goal is to build a foundation of trust with every interaction, demonstrating that you have a reliable and highly capable partner committed to making your experience seamless and successful.
Best regards,
The Guesty Customer Experience Team
Invited
Amj was really helpfull
12 February 2026
Reply from Guesty
Hi Dayana,
Thank you so much for taking the time to share your positive feedback. It means a lot to us that Amj was really helpful to you. Our commitment is to ensure every interaction builds confidence and trust in our service, and hearing about the dedication of team members like Amj confirms we are meeting that goal. We are here to be a reliable partner for your needs.
Best regards,
The Guesty Customer Experience Team
Invited
Worth the Work!
While it was certainly a heavy lift, I felt like there was always someone I could reach out to when we hit bumps and hiccups.
12 February 2026
Reply from Guesty
Hi Grey,
Thank you for sharing your experience. We understand that undertaking a "heavy lift" like this transition can be challenging, and we are committed to being a reliable partner every step of the way. Hearing that you felt supported and knew you could always reach out, even when you hit bumps, is exactly what we strive for, as building that consistent availability and trust is paramount to us. We look forward to continuing to support your success.
Best regards,
The Guesty Customer Experience Team
Outstanding Onboarding Experience with Jordan
Jordan Starenky was part of our onboarding team at Guesty, and she has been, without question, one of the most professional and capable representatives I have worked with from any company.
We transitioned from another provider, and she handled every concern with clarity, patience, and real expertise. Her responses were timely, thoughtful, and solution-oriented. Nothing felt brushed aside or delayed. She understood both the technical side and the operational realities, which made the transition significantly smoother than expected.
As a consultant, I work directly with CEOs and executives across multiple companies on a daily basis. It’s rare to come across someone at this level who combines professionalism, responsiveness, and genuine competence the way she does.
Jordan is a major asset to Guesty, and frankly, to any organization she represents. It was an absolute pleasure working with her.
Five stars and beyond.
11 February 2026
Unprompted review
Reply from Guesty
Hi David,
Thank you for sharing this incredible feedback. Hearing that Jordan Starenky provided a transition that was smoother than expected, handled your concerns with clarity and expertise, and demonstrated such a high level of professionalism is exactly what we strive for. We understand that moving providers requires significant trust, and we are committed to earning and keeping that trust every day by ensuring every member of our team, like Jordan, acts as a highly capable and responsive partner to executives and consultants like yourself. Your success and satisfaction are paramount to us, and we are proud to have team members who are considered major assets to Guesty and beyond.
Best regards,
The Guesty Customer Experience Team
Invited
Thank you!
Thank you to our Core Onboarder Elle and at the time, CSM, Austin. Overall, we of course have questions and plenty of things to workthrough with a major transition of 400 properties, but the team was helpful in easing the process through.
29 January 2026
Reply from Guesty
Hi Brandon,
Thank you for sharing your experience during the major transition of your 400 properties. We understand that undertaking a project of this scale will naturally come with questions and challenges to navigate. Knowing that Elle and Austin were helpful in easing this process for you is exactly what we strive for. Our goal is to be a reliable partner, and we are committed to working through all remaining items with you to ensure your long-term success and complete confidence in our platform. We appreciate your partnership.
Best regards,
The Guesty Customer Experience Team
Efficiency and exceptional service!
Guesty truly stands out for its efficiency and ease of use. The platform centralizes and automates key tasks such as calendar synchronization, messaging, and pricing management, which saves a significant amount of time day-to-day and enhances the overall experience for both owners and guests.
What really makes the difference is the Guesty team as well, the support is fast, professional, and incredibly responsive. You feel guided at every step, with clear answers and practical solutions. A powerful platform backed by a strong team—an excellent choice for smoother, more profitable property management.
11 February 2026
Unprompted review
Reply from Guesty
Hi Anthony,
Thank you for sharing such wonderful feedback. We are committed to earning your trust every day, and hearing that our platforms efficiency and ease of use, particularly with key automations like calendar synchronization and pricing management, is making a tangible difference for both you, your owners, and your guests is our greatest reward. It is also deeply encouraging to know that our teams commitment to fast, professional, and responsive support makes you feel guided. We believe that mutual success is the foundation of a great partnership, and we look forward to continuing to provide the powerful platform and strong team you rely on for smoother, more profitable property management.
Best regards,
The Guesty Customer Experience Team
Invited
solved the problem fast and kindly!
10 February 2026
Reply from Guesty
Hi Maria,
Thank you for taking the time to share your fantastic feedback. Hearing that we solved your problem fast and kindly reinforces our commitment to being a dependable and trusted partner. Our goal is for you to always feel completely confident that you can count on us for a seamless experience.
Best regards,
The Guesty Customer Experience Team
This was our first software migration…
This was our first software migration at your company. It was definitely not an easy transition, but working with Guesty—especially Joe So, our account manager—made things feel under control. The process was handled with professionalism and strong supervision throughout. Visit Vail look forward to becoming a Guesty partner and getting to know such a vibrant STR community.
10 February 2026
Unprompted review
Reply from Guesty
Hi Visit Vail,
Thank you for sharing your feedback on your migration experience. We understand that undertaking your first software migration is a significant process, and we are delighted that working with Guesty, and specifically the support from Joe So, helped you feel in control. Our priority is building a foundation of trust and reliability, and knowing that our team handled the process with professionalism and strong supervision confirms our commitment to being the dependable partner you need. We are excited to officially welcome you as a Guesty partner and look forward to a successful future together in the STR community.
Best regards,
The Guesty Customer Experience Team
Invited
Kudos to Edsel – Outstanding Support & Service
Hi Guesty Team,
I’d like to extend my sincere appreciation to Edsel for the outstanding support. The service has been consistently excellent — responsive, supportive, and always willing to think outside the box to help me resolve my queries.
Edsel’s proactive approach and problem‑solving mindset truly make a difference. Thank you for the exceptional assistance and for going above and beyond!
This is the ticket ID: 1868396
Best regards,
Edgar Lopez
Property Manager
Milaya Holiday Homes
10 February 2026
Reply from Guesty
Hi Edgar,
Thank you for your fantastic feedback and for taking the time to recognize Edsel. It's wonderful to hear that his outstanding support, proactive approach, and willingness to think outside the box helped you resolve your queries. Reliability and problem-solving are central to our commitment. We want you to always feel confident that we are a dependable resource you can count on, ensuring a seamless experience every time you reach out.
Best regards,
The Guesty Customer Experience Team
Invited
Service person understood my problem…
Service person understood my problem and rectified and explained well
10 February 2026
Reply from Guesty
Hi Wil,
Thank you for your valuable feedback. It is very important to us that our service people not only address your concerns but also ensure you fully understand the resolution, building a foundation of reliability and trust. We want you to always feel confident that we are a dependable resource you can count on.
Best regards,
The Guesty Customer Experience Team
1 Star – Not suitable for my business needs
I signed a contract with Guesty and attended the initial onboarding meeting, which was mainly an introductory call. During this process, I discovered that the system could not directly connect to Hostelworld and Traveloka, which are essential channels for my business.
I was then advised to use SiteMinder, which would require additional channel manager fees on top of the Guesty subscription. This was not part of my original plan or budget and was not clearly communicated before signing up.
After only one introductory onboarding session and before any real setup was completed, my card was charged USD 63. I decided not to proceed further as the system was not suitable for my operational needs.
I was later informed that I could not cancel the contract, which is for a 1-year term. However, I was not aware before signing that the system could not directly connect to Hostelworld and Traveloka.
I was told that early termination would result in a charge of approximately USD 1,800. This was concerning given that I had only attended one introductory onboarding session.
9 February 2026
Unprompted review
Reply from Guesty
Hi Waranya,
Thank you for sharing your experience. We're very sorry for the frustration and confusion this has caused. We understand how important direct connections to Hostelworld and Traveloka are for your business, and we regret that this limitation wasn’t clearly communicated upfront.
Regarding the charges and contract, our contracts do include early termination terms. We want to work with you to find a fair resolution given your situation.
If you’re open to it, we'd like to review your account and discuss possible options to address your concerns and ensure the outcome is as reasonable as possible.
Thank you again for your feedback, and I appreciate your patience as we work through this.
Sincerely,
The Guesty Customer Experience Team
Can't do basic VRBO Syncing
Guesty advertises as Guesty Lite™ (1-3 listings): essential tools for hosts seeking peace of mind.
Advertises that Guest Lite VRBO and AirBnb integration supported.
Reality for VRBO is they don't give peace of mind as basic things like fees , while syncing for AirBnb, do not sync for VRBO. Unless you upgrade to Pro with is ~7 times the cost then they will sync fees for VRBO. So basically Guesty has the capability of syncing Fees for VRBO but have chosen not to for Guesty Lite.
Customer support puts blame on customer that they need to have read all the available documentation of the fragmented features/pricing made available. This should be a basic part of onboarding to ensure listing work as expected with integration with VRBO.
8 February 2026
Unprompted review
Reply from Guesty
Hi Steve,
We sincerely apologize for your experience and for any frustration this has caused. This is not the experience we strive to provide, and we understand how important clear expectations and a smooth onboarding process are.
Your feedback has been shared with our team, and we’re committed to learning from it. If you’re open to it, we would appreciate the opportunity to connect and help improve your experience moving forward.
Sincerely,
The Guesty Customer Experience Team
Invited
Reply from Guesty
Hi Sam,
Thank you for your valuable feedback. It is wonderful to hear that Justen was very helpful and shared his great knowledge with you. Establishing a reliable partnership based on expertise and trust is our highest priority, and we are committed to being a steadfast resource you can always count on. We deeply value your confidence.
Best regards,
The Guesty Customer Experience Team
Invited
Micalister was excellent!
Micalister was very good at the onboarding process, he knows the system very well and explained how things work wonderfully. This is my first time using PM software and he was a huge help, I would highly recommend him as an onboarding agent for anyone.
6 February 2026
Reply from Guesty
Hi Trent,
Thank you for sharing your excellent feedback. We are delighted to hear that Micalister provided such a wonderful onboarding experience, especially since this is your first time using PM software. Our primary focus is ensuring you feel fully supported and confident from the very start. We value your trust and are fully committed to earning it every day by being a reliable and dedicated partner in your success.
Best regards,
The Guesty Customer Experience Team
Invited
A Great Experience
Jordan who worked with me during my on boarding was AMAZING! We were coming from Hostaway to Guesty and every step of the way, Jordan was both educational and a great leader to keep us on track and on task.
She and the Guesty team always seemed to be engaged with the task at hand (getting us on boarded) without feeling pushy.
Hang on to Jordan as long as you can!
A truly great experience.
4 February 2026
Reply from Guesty
Hi Troy,
Thank you so much for your truly great feedback. We are thrilled to hear that Jordan was amazing in leading your seamless transition to Guesty. Your positive experience with her educational approach and great leadership truly validates our commitment to providing a supportive and engaging onboarding process without ever feeling pushy. We view this as the first, foundational step in a long and dedicated partnership, and we are committed to earning your trust every single day. We will definitely make sure to celebrate Jordan for a job well done.
Best regards,
The Guesty Customer Experience Team
Invited
Great service and fast response!
5 February 2026
Reply from Guesty
Hi Melissa,
Thank you for sharing your valuable feedback regarding our great service and fast response. We are delighted to know we are delivering on our promise of excellent support. Your trust in our team is paramount, and we are committed to earning it every single day through reliable service and dedicated partnership.
Best regards,
The Guesty Customer Experience Team
I recently signed up with Guesty and…
I recently signed up with Guesty and have been very disappointed with the experience so far. The platform feels heavily limited in ways that impact day-to-day operations. For example, the WhatsApp feature is advertised but simply doesn’t work properly. Once messages are sent, they can’t be edited or deleted — which is incredibly restrictive when managing guest communication.
Overall, the system feels inflexible and not as advanced as expected for a PMS. Unfortunately, the support experience has made things worse. Instead of helping resolve issues, support has felt dismissive and unhelpful, with more focus on pushing account closure than actually solving problems.
At this stage, I’m exploring alternative PMS options that offer more functionality and responsive support. Based on my experience, I would only recommend signing up if you’re comfortable working within a platform that has significant limitations and inconsistent support.
Response from Guesty Support:
Hi Dan,
I am writing to inform you that this ticket will be resolved and there will be no further follow-up.
Best regards,
Zen L. | Customer Experience Specialist
5 February 2026
Unprompted review
Reply from Guesty
Hi Glaston,
Thank you for your feedback, and I’m sorry to hear about your experience. What you described, especially around WhatsApp and the support interaction, isn’t the standard we aim for, and I understand your frustration.
We'd appreciate the chance to look into this further and better understand the challenges you’ve faced so we can work toward a solution. One of our team members will reach out shortly to better understand the challenges you’ve faced and work toward a resolution. We appreciate you bringing this to our attention and hope to improve your experience.
Sincerely,
The Guesty Customer Experience Team
Great platform and customer service
Great platform and customer service. My On-boarding experience with Keir Gibbon was brilliant. He was really patient and informative and solved all my queries and issues.
17 November 2025
Unprompted review
Reply from Guesty
Hi Mo,
Thank you so much for taking the time to share your fantastic feedback. We are thrilled to hear that you are having a great experience with our platform and customer service. Keir is a valuable part of our team, and we are especially proud to know that his patience and informative support during your onboarding were brilliant and that he successfully solved all your queries and issues. Knowing that our team is helping you build a strong foundation is exactly what we strive for, and we are committed to ensuring you continue to feel supported and confident as you grow with us.
Best regards,
The Guesty Customer Experience Team
If I could rate Guesty with a ZERO
If I could rate Guesty with a ZERO, I would. Guesty is the most glitchy software I have ever encountered. We signed up with Guesty to launch 20 properties a full year ago and they still can't get our account connected to VRBO. The onboarding specialist they assigned to use launched our first listing on Airbnb without our permission and without pricing set up. Almost immediately we received 4 reservations for peak holiday dates that were at 30% of market rates. Guesty refused to fix their mistake and cancel those reservations which cost us more than $15,000 in lost revenue. We've had one issue after another with their software/platform. It's been an absolutely horrible experience working with Guesty.
2 February 2026
Unprompted review
Reply from Guesty
Hi Nate,
Thank you for sharing your experience. We’re truly sorry for the frustration caused by the issues you described, particularly with channel connectivity and listing setup, this is not the standard we aim to provide. Your feedback has been shared with the relevant teams, and your Customer Success Manager will reach out to better understand the situation and discuss next steps. We appreciate you bringing this to our attention.
Sincerely,
The Guesty Customer Experience Team
Invited
Very good and fast assistance
2 February 2026
Reply from Guesty
Hi Hosting Holidays,
It is truly encouraging to receive your positive feedback regarding the very good and fast assistance you received. Our primary goal is to ensure you always have the smooth support you need to manage your business effectively. Knowing we met that standard reinforces our commitment to providing reliable and excellent service as your trusted partner. We are here to support your success.
Best regards,
The Guesty Customer Experience Team
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