As a Bartender in a cocktailcatering I was looking for an investment opportunity which is in my street of interest and workspace. I found it by Hackstons. I got in contact with a nice representative... See more
Company replied
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We were treated like part of this wonderful family. Fantastic experience, being guided through the Spirit Library, and sampling some excellent whiskies and gins. Listening to the history of the... See more
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Verified
Reiss has been so very engaging and respectful towards us, giving the most suitable investments best suited to our situation. He is very knowledgeable and patient, giving us all the time we needed wit... See more
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To make things quite clear - this people know what they are talking about, and i have to admit, they took my hand and guided me through all infos and steps to be a cask owner, which i am now! Actual m... See more
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Company details
Written by the company
Hackstons are redefining the luxury tangible goods market, offering a taste of excellence through curated collections of rare whiskies, fine wines, and exclusive spirits. Founded on cask whisky ownership, our business allows clients to explore whisky as both a consumable and an investment. We offer a full range of services, from cask ownership to bottling and resale, making us a one-stop destination for collectors and investors alike. Our newly opened flagship store in Knightsbridge, London, provides an immersive retail experience, with bespoke tastings and expert guidance on building your spirits portfolio. Visit us in-store or online to discover our premium offerings and enjoy a personalised, unforgettable experience.
Contact info
30 St Mary Axe, EC3A 8BF, London, United Kingdom
- 020 3307 0410
- info@hackstons.com
- hackstons.com
4.8
Excellent
388 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Verified
Knowledgeable staff
Knowledgeable staff, listened to what I was after, contact when things become available
30 July 2024
Reply from Hackstons
Hi Ben,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Solid advice
Ricky has provided solid advice been dealing with Hackstons for a number of years
30 July 2024
Reply from Hackstons
Hi Andrew,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Knowledgable and approachable
Hackstons are both knowledgable and approachable. They are also efficient. I am confident we will form a great business relationship in the future.
22 July 2024
Reply from Hackstons
Hi Shona,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Reply from Hackstons
Hi Adrian,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Reply from Hackstons
Hi Lawrence,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Fantastic company
Fantastic company with fantastic staff, in particular Chris and his way of explaining everything so you know exactly what you doing.
22 July 2024
Reply from Hackstons
Hi Simon,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Chris, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Sensible informed advice and efficient…
Sensible informed advice and efficient execution
19 July 2024
Reply from Hackstons
Hi Andrew,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
I filled my ISA in the new tax year and…
I filled my ISA in the new tax year and was looking for another avenue to diversify into. I come across and clicked on an ad on social media and then repeatedly saw more over the coming days. I checked out Hackstons YouTube (both entertaining and informative. Very well put together) did the usual checks, companies house, etc. The registration process was professional and straightforward. I spoke with Ricki on multiple occasions and as a sceptical individual, I felt in good hands. I decided to purchase a portfolio of 3 casks which I plan to hold at least 10 years, possibly 15. It's very early days but I am now feeling really optimistic to what prospects may come. 5 star!
8 July 2024
Unprompted review
Reply from Hackstons
Hi James,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Ricki, we'll be sure to pass the feedback on. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Great for a newbie!
I have inherited and bought a few physical items in the past but I wouldn’t classify myself as an investor. Whisky was appealing because it made sense and it is something that has always been around me. I chose Hackstons because my account manager was respectful and more importantly human. I didn’t want to use a platform nor did I want to speak with someone who would complicate or overwhelm me. I look forward to coming to a future event and trying some of the whisky that I have bought.
14 June 2024
Unprompted review
Reply from Hackstons
Hi Maria,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
My experience has been excellent from start to finish
I have spoken with 2 other companies and from my first conversation, I knew Hackstons was the right company to buy through. No pushy salesman, very keen to meet me in person and really explained the benefits of keeping my casks long term. Looking forward to discovering what the future holds.
11 June 2024
Unprompted review
Reply from Hackstons
Hi Ali,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Do your homework first
Recent conversations with a number of whisky companies. I have come to the conclusion that I was almost scammed by Sam. The price this outfit is charging is 3-6x the price for the same whisky.
Also they do not tell you where your whisky is and make you hold for 5 years. After reading “protectyourcask” I’ve come to my conclusion. Do your own homework.
31 May 2024
Unprompted review
Reply from Hackstons
Hi Marshall,
We appreciate you sharing your experience, however we feel it’s important to share an accurate representation of what it’s like to work with Hackstons.
We refute any claim of ever being involved in scams of any description. We take every effort to educate potential clients around cask whisky investment, so that they can avoid falling victim to scams, in fact it’s an incredibly important part of our process. While cask whisky is a market (like almost every market) with some unscrupulous individuals with nefarious intentions, we assure you we aren't one of them.
We've written several articles on how to avoid scams in the whisky investment market for several reputable publications.
We also have hundreds of 5-star Trustpilot reviews and video testimonials on our website that speak to the care we have every single one of our clients at each point of their journey. We take every opportunity to protect the industry we love, and that includes all of our clients, and would-be investors.
Regarding your mention on pricing, we never have any interest in pricing potential investors out of casks. In fact, we regularly monitor our prices against other organisations in order to ensure our prices are always competitive.
Finally, in terms of your comment on ‘making you hold for 5 years’, yes our minimum timeframe on holding your cask is 5 years, but this is made explicitly clear to every individual who explores working with us. The reason for this timeframe is wholly to benefit you as an investor. Ultimately, the whisky that you purchase needs time to mature and improve in quality, and we want to give every client the best opportunity to have their casks increase in value.
We want all of our clients to have a first-class experience with Hackstons from start to finish, whether that’s the tailored education you receive at the outset, the customer care you experience along the way, or the exit that you desire when you’re ready to sell your cask. Every part of our process is designed to give clients not just an experience that’s second-to-none, but a greater chance of achieving the results they are looking for when deciding to invest in cask whisky.
We welcome the opportunity to make sure you’re making the right decision, and so if you have any further questions we would gladly pick this conversation up with you.
Many thanks,
Hackstons
Verified
Helpful and friendly staff
Helpful and friendly staff. Salesman is willing to answer my questions and contact the technical department on my behalf to resolve technical issues.
20 February 2024
Reply from Hackstons
Hi Khai,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons so far, and we're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
First time whiskey investor
So far I have had a positive experience .I would like to commend Sam , my account manager, for his service and knowledge about whiskey I have purchased. While it still early to determine the full extent of my investment’s growth, iam optimistic based on the knowledge and insights Sam has provided. I believe that with the foundation they have helped me build, my investment has the potential to flourish.
27 March 2024
Unprompted review
Reply from Hackstons
Hi Kevin,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Hackstons investment with Samuel
I have been guided by Samuel with my first investment in whiskey. So far the experience has been great. Sam is professional and attentive. He takes time to have regular discussions to explain the investment and to delve deeper into the history of the distillery itself. I am very curious to see the returns and look forward to engaging with the company more.
22 March 2024
Unprompted review
Reply from Hackstons
Hi Ludmila,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Samuel, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Becoming an investor in whiskey has been exciting, interesting and easy....
This is our first time in investing in whiskey and it has been a hugely positive experience. From our initial enquiry to making the investment, Sam Broome our Client Manager has been professional and personable the entire time. Sam spent the time to understand exactly what we needed from our investment and tailored a solution to meet exactly that. It is clear the Hackstons ethos is that of professionalism and building sustainable relationships with its clients and we very much look forward to continuing this journey with Sam and the team at Hackstons.
28 February 2024
Unprompted review
Reply from Hackstons
Hi Jayne,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Hope the market is as good as the the people workin in it
As this is my first time investing in Whiskey, Samuel has been patient, reassuring, not pushy at all and very professional. I enjoyed very much our conversations and how he adapted the conversations and proposals to my way of thinking in order to make it more understandable for a newbie. I was happy to invest and very curious about the results. Not only Samuel was very present during the process but still is despite the investment has already been done. Very happy with him and with the way the company select its people. Hope to have good returns and to be able to keep investing with them.
19 March 2024
Unprompted review
Reply from Hackstons
Hi Matteo,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Samuel, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Professional, efficient and personal service
I've had an excellent experience with Hackstons so far. I recently signed up as a client and have bought my 1st barrel.
My account manager, Sam has been excellent. He is well informed, well engaged and always happy to answer any questions I have. The fact that they provide more information than needed gives a sense of comfort that they know what they are doing.
Time will tell how my assets perform and how the company engages when I wish to sell, but I am very optimistic and look forward to doing more in the future with them
16 March 2024
Reply from Hackstons
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Smooth Sailing
As this is my first time investing in Whiskey, Yinka has been an absolute pleasure working. His expertise and guidance have been invaluable. He was very patient with me and always went the extra mile to make sure I understood everything and made me feel confident in my decision. Thanks to him and Hackstons my journey into whiskey investment has been smooth sailing. Highly recommended
12 March 2024
Unprompted review
Reply from Hackstons
Hi Vincent,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Yinka, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Outstanding so far
So, I’ve spoken with a number of staff at Hackstone’s, all of who have been polite and professional. Information was always communicated in a timely fashion and staff ensured I knew what was going on at every step of the journey. Faultless!
14 February 2024
Unprompted review
Reply from Hackstons
Hi Adam,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Hackstons. We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
Verified
Sam was very helpful thru everything…
Sam was very helpful thru everything and I am very pleased with my investment. I might invest more in the future if It feels right.
29 February 2024
Reply from Hackstons
Hi Anneli,
Thank you so much for taking the time to leave a review, we really appreciate it! It's great to hear you've had a positive experience with Sam, we'll be sure to pass the feedback on! We're really looking forward to working with you moving forward.
Many thanks,
Hackstons - Sam
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