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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Customers express widespread dissatisfaction with the company's products, citing issues with their quality and design. Consumers report that the chairs they received were uncomfortable, made from cheap materials, or even arrived with faults. Many people highlight that the product received does not match the description provided on the website, leading to disappointment. Furthermore, people report negative experiences related to refunds, highlighting difficulties in obtaining their money back after returning faulty items. Consumers also mention slow response times from customer support and delays in order fulfillment, with some waiting months for their chairs to be shipped. Reviewers express frustration with the overall ordering process, suspecting deceptive practices.

Based on these reviews

Rated 1 out of 5 stars

SCAM COMPANY FROM CHINA! They will not refund or accept returns. Chair is piece of crap, defective, and too narrow and uncomfortable. Immediately contacted the "customer support" email (there's no p... See more

Rated 1 out of 5 stars

Had this chair for 2 years until i got the "sinking feeling" the the gas lift had sunk further into the star base , so I bought a bigger gas lift but it impossible to extract the old one from the seat... See more

Rated 1 out of 5 stars

AVOID THIS BUSINESS AT ALL COSTS! They charge for premium chairs but don't even get a decent delivery service, they failed to deliver for two days in a row, first time saying they couldn't find m... See more

Rated 1 out of 5 stars

my seat has flattened within a few months, making the seat uncomfortable and causing back coxis pain. Could go higher, although I'm only 5ft 11 in height my knees are higher when sat. Return policy... See more

Rated 5 out of 5 stars

I bought a E2, but literally 2 minutes after paying i saw that E2 pro had an insane discount of 88 euro and it's just better while only costs 20 euro more. So went and wrote to their support. They are... See more

Rated 2 out of 5 stars

Lucky delivery was quick. But I do not tecomdnd their chairs imo: lumbar support regulation is dump, it is there but it changes nothing - I removed legs support as it was touching my calves all... See more

Rated 1 out of 5 stars

Horrible experience! Got a E3 Pro Ergonomic Chair with footrest. The chair was not good for me, didn't work for my body. I asked for a refund and got a prompt response. Instructing that someone else w... See more

Rated 1 out of 5 stars

Worst experience of my life! I bought the HBADA P1 Ergonomic Office Chair, which cost me €110 on 24 July, and so far I haven't heard anything! I only received an email informing me that the purchase... See more

Rated 1 out of 5 stars

DO NOT TRUST THEIR PROMOTIONS. I participated in their 'First 5 Orders Free' campaign, ordering exactly at 09:00:00. Later, they published a winner list that is obviously FABRICATED. All winners... See more

Rated 1 out of 5 stars

Scammers, after ordering goods, they were not delivered, customer service does not respond to emails at all, 5 emails were sent. They provide misleading tracking numbers that do not exist, money is l... See more

Rated 1 out of 5 stars

Dear HBADA , could you please process the refund Order number: HBDUK1810650 Two weeks since goods are returning. Order date: 07/11 Receipt date: 11/11 Return request: 13/11 Return app... See more

Rated 1 out of 5 stars

Chair made from the cheap materials and very uncomfortable. After few days of use started to get back pain. Decided to return, it took them whole month to arrange the collection and then another month... See more

Rated 1 out of 5 stars

Ordered my chair about a month ago, still not even shipped. I had to contact the support email through the website and directly emailing them 5 times and wait over a week before I got a response. Appa... See more

Rated 1 out of 5 stars

Use PayPal or credit card to make your purchase from Hbada, because you WILL want a refund and Hbada won't be the one to give that to you. One star off because they don't have a phone numb... See more

Rated 1 out of 5 stars

I bought a chair June 10th, and didn't receive it. Contacted support, they only said that they would prioritize the order, however looking at the tracking, the orders still is on the same place a... See more

Rated 1 out of 5 stars

Absolutely scammed . Do not buy these chairs. Ordered the chair for my back which i suffer with broken L2,L3 and L5 discs. I thought this was going to be the best chair ever. Assembled it really easy... See more

Rated 1 out of 5 stars

Awful company, total scam artists I firmly believe that they crowdsource their funds to manufacture the chairs and only then bulk order when they have enough money They will take your mone... See more

Rated 1 out of 5 stars

Got the chair thinking was going to be the best buy but unfortunately it wasn't, tha chair i did notnlike at all as the lumbar part on the video seems amazing but afterwards it is super uncomfortab... See more

Rated 1 out of 5 stars

Never received my order, impossible to get hold of courier. Contact with customer service is slow but polite, ordered over 6 weeks ago and have not received chair nor refund. I chase weekly for an upd... See more

Rated 1 out of 5 stars

Wish I looked here first, avoid at all costs. Received a faulty product, I was glad it was faulty as it is awful quality anyway, so it gave me a proper reason for a return. Support keep emailing m... See more

Rated 1 out of 5 stars

So disappointed in this chair. Searched for days to find the right chair for my height (6’2) and this chair said it could support me. But it’s no comfortable as you sit on the back plastic edge. I... See more

Rated 1 out of 5 stars

Spent 161 euro for a chair and after only 2 months is broken, the "Memory foam cushion" is dead and the mechanism to recline the chair is broken. Tried to contact the company and offered me a 30% refu... See more

Rated 1 out of 5 stars

It is a fraud, the discord server it is far west, no one speaks and the mod has not been online for the past 4 months or so, no updates. Filed a Revolut refund, we will see what is going to happe... See more

Rated 1 out of 5 stars

Returns- process and responsiveness from customer services is awful. I have been trying to return a chair for 2 weeks. They keep delaying and send the same apologies and excuses. If you think you may... See more

Rated 1 out of 5 stars

Chair lock got broken in normal use. Asked a replacement under warranty Hbata sent me a new package. I was so positively shocked how well the customers service was. Week after i opened the box and fou... See more

Rated 1 out of 5 stars

They've taken 3 months of contact nearly every day to return a chair. They have failed to pickup the chair multiple times and have cost me money in unpaid leave in order to be in for collection that n... See more

Rated 1 out of 5 stars

After just 2 days of normal use, my HBADA E3 Ultra chair suffered major structural failure - one of the main legs broke off, making the chair unsafe and completely unusable. This is unacceptable f... See more

Rated 1 out of 5 stars

Their hype around Social Media is fake, and all the people posting on the products are either paid or fake. I ordered a chair on August 5, with a promised delivery date of August 15 and shipping on Au... See more

Rated 1 out of 5 stars

I strongly advise against purchasing from this company. They only respond once a week, if at all, and completely fail to provide clear shipping information at the time of purchase. Despite adverti... See more

Rated 1 out of 5 stars

Terrible experience with this company. Luckily I paid for the seel worry free delivery. If you want to take a chance and order from this company I would advise you do the same. The package was late wh... See more

Rated 1 out of 5 stars

I ordered 2 office chairs from Hbada on July 6, which were advertised with 2-day shipping. After a week passed with no tracking info, I reached out to their customer service for an update — o... See more

Rated 1 out of 5 stars

No returns. Product arrived. Poor quality and faulty. Trying to get a respoinse from them to acknowledge my returns request but nothing. No resposne at all. Avoid at all costs!

Rated 1 out of 5 stars

I ordered this chair as a gift for my son, i so regret this purchase! I purchased it in good time and recieved it about 3-4 days later, but the lumbar part of the chair doesn't function as they s... See more

Rated 1 out of 5 stars

DON'T WASTE YOUR MONEY! Horrible experience ordering from them. Shipping is advertised as 3-7 days but I ordered on 11th of July and still have no updates on my order despite all my efforts to contact... See more

Rated 1 out of 5 stars

Paid in full, chair never delivered. Weeks of emails, no binding delivery date, only generic replies (“in transit”, “local support”). Cancellation and refund request ignored. Product may be fine, but... See more

Rated 1 out of 5 stars

Despite the good quality, the design is awful and provides false advertising. Really bad customer service, I requested to refund the chair and still they haven’t provided a return instruction

Rated 1 out of 5 stars

Chair is total junk. Requested refund over 30 days ago. They still can’t produce the shipping label. We are getting our CC involved. Total scam. Do not buy.

Rated 1 out of 5 stars

Wish i looked here first! You cant leave a negative review on their website as you have to verify it with a dodgy link that shows up as malware! The chair is not as described, flimsy, uncomforta... See more

Rated 1 out of 5 stars

When I first saw the Hbada E3 Pro, it looked like the perfect ergonomic chair — thousands of positive reviews, not a single one below 4 stars. I trusted those numbers. I shouldn’t have. After w... See more

Rated 1 out of 5 stars

SCAM These people tell you they will ship out a chair in 2 business days knowing dang well they do not have any chairs in stock!! Their customer service is on a scale of nonexistent to abysmal!!!... See more

Rated 1 out of 5 stars

I bought the HBADA E3 Ultra chair for £600. First of all, the product is very poor quality and in no way worth the money. The item I received had faults in three different places. I contacted the comp... See more

Rated 1 out of 5 stars

As others have said (really wish I’d checked reviews before), the chair was never shipped and I’m currently waiting to raise a dispute with my bank. This is clearly a scam.

Rated 1 out of 5 stars

Absolute cheap, bad quality chairs. These are not even worth a 4th of what they cost. Avoid them, you will be burning your money. They even lost one of the chairs and refuse to refund. Its a literal s... See more

Rated 1 out of 5 stars

I want to start this by clarifying that I am paralysed from the waist down. I have to be lifted into my chair every morning as I'm unable to move myself. I was gifted a sum of money from a c... See more


1.3

Bad

TrustScore 1.5 out of 5

79 reviews

5-star
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Rated 1 out of 5 stars

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!

We bought two chairs for a Christmas present for our sons. We were not happy with the colour of one chair when it arrived so requested it to be returned and get a refund. We contacted them within the designated time period, first of all we were offered a discount and we refused. They followed it up asking for a video of us boxing the chair back up. This was reluctantly sent. We paid £15 to send it back and it arrived in their warehouse 2 days before Christmas. We gave them until after the Christmas period to refund us, it never arrived and we chased it up. This then turned in to various emails to and from them and they were asking for tracking numbers (which we gave) then again we heard and had received nothing. After this happened several times we went through PayPal to raise a dispute. They then accused us of sending 2 chairs back when it was only 1. Again we had to send the tracking number and again, we received nothing. We escalated the complaint via PayPal and funnily enough we had the refund in our account the next day. For your own sanity, do not use this company, they are not trustworthy and their customer service is diabolical. Will never purchase anything from them ever again

10 February 2026
Unprompted review
Rated 1 out of 5 stars

Nice chair but forget about customer service

Had this chair for 2 years until i got the "sinking feeling" the the gas lift had sunk further into the star base , so I bought a bigger gas lift but it impossible to extract the old one from the seat base. I then looked through the paperwork and found it has a 3 year warranty which is totally worthless as HBADA totally ignores all messages, So need to throw a perfectly good chair away and buy a new one......which will NOT be a Hbada

30 January 2026
Unprompted review
Rated 1 out of 5 stars

Horrible customer service!

Horrible experience! Got a E3 Pro Ergonomic Chair with footrest. The chair was not good for me, didn't work for my body. I asked for a refund and got a prompt response. Instructing that someone else would reach out. After half a dozen follow ups, still got nothing. No refund, no contacts from anyone. The product seems to be ok (not sure if is worth the money though), but the customer service has been a truly bad experience.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM!

Spent 161 euro for a chair and after only 2 months is broken, the "Memory foam cushion" is dead and the mechanism to recline the chair is broken. Tried to contact the company and offered me a 30% refund, gently declined.

27 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely scammed

Absolutely scammed . Do not buy these chairs. Ordered the chair for my back which i suffer with broken L2,L3 and L5 discs.
I thought this was going to be the best chair ever. Assembled it really easy. Gas ram is faulty so I nd up sitting below desk level. Emailed the surrport team which to be fair replied 48hrs later requesting a video. Which I did. Heard nothing back until another representative replied sorry to hear you dont like the colour and will look at replacing it. WTF colour is perfect chair shit. Im dealing Bernard and Roland which I feel is made up.

20 January 2026
Unprompted review
Rated 1 out of 5 stars

Return policy joje

Got the chair thinking was going to be the best buy but unfortunately it wasn't, tha chair i did notnlike at all as the lumbar part on the video seems amazing but afterwards it is super uncomfortable.
When I bought it it says 30 day return policy if you don't like it but don't be fooled, it is always the small letters after receiving the chair and trying it out the first day realising I did not like it at all, I waited over 2 weeks for them to answer back 10 emails that I have send them to tell me that I need to send it back at my own cost. A 32kg package I need to send back to different country.
Which resumes by me paying 140eu of shipping costs just to try out the chair.
Do not buy from this people. THAT IS A ROBBERY.

18 January 2026
Unprompted review
Rated 1 out of 5 stars

Chair is total junk

Chair is total junk. Requested refund over 30 days ago. They still can’t produce the shipping label. We are getting our CC involved. Total scam. Do not buy.

1 January 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM HBADA- SCAMMERS

I ordered this chair as a gift for my son, i so regret this purchase!
I purchased it in good time and recieved it about 3-4 days later, but the lumbar part of the chair doesn't function as they stated FAULTY!!!
I emailed the day of opening and i have recieved several fobbed of replys, now leading to the fact i am not out of the refund time. This ia all seeming extremely SCAMMY to me. The reply emails arrive at 2am in the morning, so not UK!!
If i had seen this all this i woukd have not purchased, pay pal is no help at all, they will not refund me.
DO NOT PURCHASE FROM THIS COMPANY!!!!!

14 January 2026
Unprompted review
Rated 1 out of 5 stars

Absolute cheap piece of trash

Absolute cheap, bad quality chairs. These are not even worth a 4th of what they cost. Avoid them, you will be burning your money. They even lost one of the chairs and refuse to refund. Its a literal scam.

7 January 2026
Unprompted review
Rated 1 out of 5 stars

Paid in full

Paid in full, chair never delivered. Weeks of emails, no binding delivery date, only generic replies (“in transit”, “local support”). Cancellation and refund request ignored.
Product may be fine, but logistics and customer service are unacceptable.

8 January 2026
Unprompted review
Rated 1 out of 5 stars

If you buy, use PayPal so you can get a refund when your item is not delivered

Use PayPal or credit card to make your purchase from Hbada, because you WILL want a refund and Hbada won't be the one to give that to you.

One star off because they don't have a phone number for their customer service team.

One star off because they don't reply to emails.

Two stars off because they use XDP so good luck getting that item.

One star off because they don't care to address delivery failure.

4 January 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer experiance ever

They've taken 3 months of contact nearly every day to return a chair. They have failed to pickup the chair multiple times and have cost me money in unpaid leave in order to be in for collection that never happens

1 November 2025
Unprompted review
Rated 1 out of 5 stars

Serious safety & return issues

After just 2 days of normal use, my HBADA E3 Ultra chair suffered major structural failure - one of the main legs broke off, making the chair unsafe and completely unusable. This is unacceptable for a product in this price range.

HBADA agreed to a full refund and free collection, but then repeatedly failed to arrange the pickup, missed confirmed collection dates, and avoided providing courier details or tracking. Communication was inconsistent and required constant chasing, with vague promises and delays.

I eventually had to raise a bank dispute to protect my refund. Based on my experience, I would strongly warn others to be very cautious — the product quality and after-sales support are not reliable.

5 December 2025
Unprompted review
Rated 1 out of 5 stars

Never received my order

Never received my order, impossible to get hold of courier. Contact with customer service is slow but polite, ordered over 6 weeks ago and have not received chair nor refund. I chase weekly for an update..

2 January 2026
Unprompted review
Rated 1 out of 5 stars

SCAM COMPANY FROM CHINA

SCAM COMPANY FROM CHINA! They will not refund or accept returns. Chair is piece of crap, defective, and too narrow and uncomfortable. Immediately contacted the "customer support" email (there's no phone number: RED FLAG- no pun intended!). They give stock responses but refuse to provide a return shipping label. Fortunately my cc company removed charge pending their investigation. But my cc company will be hard pressed to get any response from them.
The reviews are self generated hype on YouTube and TikTok. Not genuine.
AVOID THIS COMPANY! Unless you like wasting time and money.

20 December 2025
Unprompted review
Rated 1 out of 5 stars

Despite the good quality

Despite the good quality, the design is awful and provides false advertising.
Really bad customer service, I requested to refund the chair and still they haven’t provided a return instruction

14 December 2025
Unprompted review

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