HelloGov AI Reviews 1,780

From the moment I sent my request in, the costumer care was outstanding. Sydney almost immediately texted me to offer assistance with the process. I also received a call explaining I could contact th... See more

The staff helped me feel safe and secured when applying and receiving my passport! When I was applying for a new one, I had nowhere to start. Websites sometimes just make it SO tricky. With HelloGov r... See more

Excellent customer service. The expereince was simple and they guide you through every step. I'm my opinion, it was worth the money. We had previously gone through direct govenment channels and paid a... See more

I needed a renewed passport for an international work trip in January. I signed up for the service on December 26th and got my new passport on January 4th! Super fast considering the holidays. Everyt... See more

Just try first time with this company and so far I am happy , because they answered quickly and hope can solve my problems ( my passport was stolen in LA Public Storage ) P.S don’t safe your docume... See more

Very quick service and very impressed with the communication throughout. Constant updates through text messaging, which was very much appreciated so that I knew where it was. I did pay for 2 to 3 day... See more

An incredible performance the process was step by step and support was always available. I was notified by text as my order moved through the process. I would recommend this service to anyone and ever... See more

This was the first time anyone in our family has ever applied for a passport. I was nervous about the process and even more nervous I would mess something up and have to apply again. HelloGov offered... See more

I had a family emergency come up. My passport was expired and i didnt have my Real ID yet and needed to fly. i found HelloGov through my membership with Clear and saw they offered an expedited passp... See more

Incredible service! They took care of everything so speedily (faster than the estimated times) and the instructions are very detailed so that you do everything correctly. Such great communication too... See more

I initially misunderstood and thought the process would be done totally online. I was honestly skeptical when I realized it was not. Despite my initial skepticism, the team at Hello.Gov was very help... See more

This team was extraordinary! Magnificent! Seamless in their management of my case. I really couldn’t believe it. I made so many unforced errors in going through this process and I got ready to have... See more

Thank you so much HelloGov! I was extremely happy with the Passport service from beginning to end! My passport looks correct and I am very pleased with it. I am an EA and support two Executives in cor... See more

I didn’t know my passport had to be valid 6 months from the entry date for most countries. Mine expires in May and I’m leaving in February so I thought I’d be fine. I found this site and the communica... See more

I printed my documents on Wednesday, took them to my local post office on Thursday, they commented on how professional it all looked. Post office took my picture, sealed all my documents. I took my fo... See more

Very convenient app to follow to complete the renewal passport forms. All I needed was to get the photo done for my husband, complete the form and they even provide a mailing label that is included i... See more

We were in panic mode when we discovered our long planned cruise required passports with an expiration date at least six months past our out-of-country entry. When I checked our passports, they expire... See more

If you need a company you don't have to worry about performing for YOU, this is it. This company is all about communicating with you during the process. I researched companies as best I could, but aft... See more

Getting my passport through HelloGov AI was incredibly smooth and stress-free. The process was super easy to navigate, and I received my passport much faster than I expected. What really stood out was... See more

I was in a panic, suddenly needing to travel and not being able to get a Real ID due to California not accepting lamented birth certificates. I had my expired passport, and through HelloGov I was able... See more

This company is a total SCAM! Paid for expedited service for my passport. Husband sent his passport on a "regular" rush via the DOS, same day I did with Hellogov, and got his passport before me! Mine... See more

Hello gov made the process easy. It was very helpful to have the AI Sydney to answer questions while waiting for calls. She answered the majority of my complex questions. The scheduled calls were a li... See more

Absolute sham, they are advertise like they expedite the process and handle everything. Truth is, they save you a 3 minute conversation in the post office and charge you 215 dollars for that, and prov... See more

The "Good". The speed of delivery with the expedited service. Live customer service support with many callbacks to correctly answer questions. The "Bad" Client portal access issues with duplicat... See more

The site is misleading with hidden fees. I requested a refund and the company is taking its time to process the request. Update: 1/29/2026 Manager from HelloGov reached out to me and processed my... See more

Sent in all information on Friday, got confirmation of arrival on Sat. Had flight scheduled for the following Thursday. Radio silence all week, I follow up Wednesday, no reply. I finally get a call... See more

I want to give a special shout out to Joshua Levison for his excellent customer service! His professionalism, kind voice and mild manner got me through this experience with confidence and overal... See more

This experience was seamless, I appreciated the handholding that took place because while the process itself is not overly complicated there is a level of security that is felt by having trained staff... See more

We had 2 passports renewed; the first one was processed in about 2 weeks. The second one was delayed due to our error, the check to the State Department was not written correctly (the word twelve wa... See more

Most important outcome was that I needed a renewal fast, they delivered. I got tired of dealing with the first company i tried, and the difference from the 2 companies was like night and day! Excellen... See more

This user portal or app made it easily digestible to mentally organize steps and implement an action plan. Using the step by step process, while a consultant spoke real time via text, allowed me to na... See more

From start to finish wonderful directions. Easy way to get advice or help if confused, awesome prompts. Great tracking and all k er Christmas and. Ew Years. Recommending you like crazy!

I was very weary about trying this service offered through Clear +, and any concern I had was absolutely laid to rest about 5 minutes into the process. They literally held my hand through every step.... See more

It was absolutely seamless! We had attempted to renew our passports the traditional way through the gov’t. website, however, even though we sent money and all the paperwork we had not heard anything... See more

Could not recommend hellogov enough! Messed up with not doing my passport application soon enough and had to apply through them, super easy application process and Phillip is the man! Helped me every... See more

The process was easy and had the packet ready to get sent, we paid the passport fee and then at the end found out that my daughter was still going to have to go to the post office to get the documents... See more

The reassurance that my passport would be fact checked and not be rejected for a clerical or photo error. The email and text messages each step.of the way. All invaluable. An especially warm thank you... See more

HelloGov was on top of everything from day 1 to completion. I never felt alone. Someone was always available to speak with if I had a question or that they were checking in with me to see what Ive h... See more

Professionalism and promptness. Knowing where the process is at every step gives the peace of mind. Sydney and team always ready to help and answer questions. Great Service. Keep it up. Definitel... See more