Saxo Group Reviews 8,020

Positive: no long waiting time. Friendly staff. Negative: could not provide a swift response and not expected to revert back within the same day. So, overall assessment will need to wait until I... See more

I've been using them for years. Key good points include: - Good range of products and markets - Flexible range of currencies and margin lending requirements - Low trading costs and custody fees -... See more

The only person from Saxo team who helped me was Himanshi. My account was blocked since March,12 as I had to update my personal information and submit my renewed recidence permit, which I did the same... See more

I recently opened an account with them. The opening process in Switzerland took about 30 minutes only, everything reviewed and all validations completed in this extremely short time, immediately a ful... See more

Marta was polite and her tone was soft, she listened to queries carefully and acknowledged the points raised. She kept patience and replied to my queries and offered to help on the spot and during... See more

Closed account back in Dec. 2023....said they no longer do business in the jurisdiction of the account after 15 years open. Force liquidated positions. Cost about 265K now in unrealized gains mostly i... See more

Still hostage. Account remains restricted. Saxo-before you post another response advising calling you over the phone, please note that this was tried at least a dozen times. Your call centres don’t... See more

Requested to register bank account for withdrawal and got it done within reasonable time. No questions asked except for request for proof of bank statement. Once they received the bank statement, wi... See more

Excellent customer service support from ViVek. He was very knowledgable with all queries and concerns with regards to setting up an account . He was also prompt in following up the account set ups an... See more

This broker is likely not solvent. Withdrawal requests can take a week or more yet funding is instant. They also make it impossible to contact them. Please note it's incredibly obvious that all the po... See more

Shivangi introduced herself and attended my platform related query very promptly. She followed it up for back to back 3 days until the issue was sorted. She is soft spoken, attentive, listened patien... See more

There was an error in the numbers displayed as %1D and Day P&L which I explained to Shivangi. In a first step she handled the process to get IT to make a correction. Again it looked incorrect. She the... See more

Fifteen thousand pounds worth of shares have disappeared from my account and Saxo have had seven months to come up with an explanation. None has been provided despite many hours working on there c... See more

Being able to quickly contact a person and have them resolve my conversion PL concern was excellent. I was initially unhappy with my conversion PL into AUD but now have a solution by using a... See more

2 Factor Authentication is not working on portal login, and you can’t register new devices. This has been a problem in couple of months. I called the Saxo support - they knew the problem - and we... See more

I concur that SAXO behaves as if insolvent. I am waiting 2 weeks for a withdrawal (they say 3-5 days) . I note in a response Julie says "Saxo Client Services can be reached via several contact chan... See more

Very poor client service. Took days to « update client information » and meanwhile no transaction was possible. Still not settled as I’m writing this, 5 working days after my first complaint. Saxo ha... See more

Avoid! Easy to deposit money, hard to withdraw. It’s been more than two weeks since I started to process to set up the withdrawal account, still waiting. Online chat keeps dropping, replying to messa... See more

We opened a joint bank account, and and our account has been blocked for months. They failed to process information we provided 24 hours after they asked for it. Extremely bad service, put your money... See more

⚠️ Serious warning for investors Saxo Bank closed my account without explanation, even though I provided all required KYC documents covering the past five years. They then kept me waiting almost two... See more

Saxo Groups onboarding process for new customers is lousy. Their IT does not work. Their online explanations of how to do things are too long and complex. There is no – or unfriendly – personal... See more

Dismal experience since becoming totality. Backoffice is pathetic. Fund withdrawals and asset out transfers take a relatively long time. Hope they understand the impact of a delay. Wasn’t like thi... See more

I think the online helpdesk for stock trading is helpless... they don't understand simple requests and they are overall inefficient. Unfortunately they only allow text chatting. So frustrating. Saxo... See more

This is the most unprofessional company in the finance world. No support, any reps connection is useless as all they do is collect info and send it off to some unknown internal person. 5 days later s... See more

Really strange regulations, they don't let you sell covered calls. They mention that selling calls on risky assets are not allowed, but they still allow selling puts on risky assets. If you are assi... See more

I field a complaint and did not even get a response within two weeks. I guess the "customer service" is overwhelmed by unhappy customers. Strange company, does not seem to be reliable. Responses ar... See more

I have open positions I have to close to prevent loses and there is an extreme volatility happening right now however I cannot access neither to any of the platforms thru online or via my phone. There... See more

I almost never leave reviews, only when I truly want to inform others. Saxo bank’s app is doing what is should be doing. Cost are low and that is great. However, you feel it in their customer... See more

the client renewal team is based in India, yes, so that tells everything!!!!!!!!!!!!!!! do yourself a favour and use a different broker i escalated the matter with CEO Andrew Bresler via LinkedIn,... See more

Worst brokerage I've ever seen! I deposit over 400k USD from my saving account and it has been 2 weeks they didnt accept my money and its pending. I'm calling the customer service to get back my funds... See more

Call was answered promptly. The service agent, Arpit Ghanhi, was very helpful, called back twice when he said he would after speaking several times with the payments team. He was persistent and resolv... See more

My rating is based on the following: They've been doing a 'KYC' update for weeks now and every response is 2-3 weeks later with unreasonable asks under the pretext of compliance. Every complaint get... See more

Anurag, was most patient and understanding of my dilemna. We firstly discussed and then he said he needed to check before calling me back with the best path forward. He kept his commitment and advi... See more

I've lost money to fees because Customer Service agents told me i could deposit money when that wasnt the case. I was told on 2 occassions that they would let their payments team know to accept my dep... See more

From the moment our support session began,Mukesh was nothing short of . I came in with a long list of questions about the SAXO trading platform, and not once did I feel rushed or brushed off. Aditya t... See more

Fantastic costumer service. I recently experienced a technical glitch where my stop-loss got executed waaay below my initial level, causing a major loss. I contacted support about it and Aditya , the... See more

Warning! I tried to get some money out of my account. It started with a small amount, but the money never came. I called them several times and every time there was a different reason. Then you... See more

A great experience with Saxo. Lucy supported us brilliantly through the process. Other banks were unable to support our requirements, but Lucy went above and beyond to help us, by taking the time to u... See more

Money was taken from my account which I have closed without my consent. Saxo sent an email in late September highlighting the charge starting in November if I did not remove the balance on the account... See more

I recently attempted an ISA transfer with Saxo and it has been an utterly frustrating experience. From the start, I received no meaningful updates on the progress of my transfer. They repeatedly t... See more