The customer support was the worst
The customer support was the worst! They are not reachable. They need at least two weeks to answer and the problem is still not solved. If you need a return or refund of your products, you can wait weeks! I will never order something at impetus again!
Reply from Impetus
Dear Customer,
We are truly sorry to read about your experience and for the frustration caused by the delays in our responses.
While response times can occasionally be longer during high-volume periods — such as sales and holiday seasons, when both orders and returns significantly increase and our offices may be closed for short holiday breaks — we always make sure that every customer case is followed through and resolved.
In your specific situation, your return collection was successfully arranged, and our accounting department processed your refund on 16/01. As previously explained in our direct communication, some steps in the return and refund process can take a little longer during peak periods, but your case was handled and completed.
We understand how waiting can be frustrating, especially when you need a quick resolution, and we sincerely apologise for the inconvenience this caused you.
We also offer several contact channels, and response times may vary between them. For urgent matters, email remains the fastest and most efficient way to reach our customer support team.
Your feedback is very important to us, and we are continuously working to improve our service.
Impetus team
