IONOS | ionos.com Reviews 39,291

I came from a web-design background but a recent bout of health issues made the IONOS system a natural choice ...even though I couldn't keep up with the rigors of self-hosting and design environment,... See more

Mr. Aldridge was kind, patient, proactive and smart. During the call, Mr. Aldridge helped me transfer domains I owned in other IONOS accounts to my main IONOS account. Once the transfer was... See more

Hazelmarie was knowledgeable, patient, efficient, friendly, and understanding. She solved my issue in a few minutes because she knew what she was doing. Unfortunately her colleague who I spoke with on... See more

I give Gerald a very high rating! He was kind, professional, polite, patient, and most importantly very knowledgeable and talked me through exactly what was needed to connect my domain name to my site... See more

I had a problem with my emails on Outlook for over a week. After many calls every day since then and talking with several people with Microsoft, Geek Squad, and yes, even IONOS, Rhandy Riva found the... See more

I am retired now and have a small personal account with IONOS. I also maintain an IONOS business account for my friend INSTECORP.COM. Today has been an exceptional day talking with your agent Princess... See more

I really appreciated your support during our session. You spent a lot of time walking me through the process step by step, explaining things clearly and making sure I understood each part before movi... See more

Daniel was great. Not only did he solve the reason for my call, he went above and beyond asking if there was anything else he could help with. He was polite, understanding, and ensured account securit... See more

I am a new customer with Ionos and honestly I love this company! they are amazing and have the best people working here. Today I spoke with Chrismae and she was incredible and before I spoke with anot... See more

My representative, SIM or Seth.that helped me was awesome.thank you so much for allowing him to spend valuable time exercising patience in walking me to connecting my domain na.e to my sales fun el.

Jayrald was incredibly helpful. I felt so frustrated trying to find my domain after I'd been told my website didn't exist anymore, but I'm happy I called and got to talk with Jay. He helped clarify wh... See more

IONOS Customer Service Representative was very knowledgeable and helped me with every question I had regarding my IONOS account and was very friendly. I appreciate them answering my call especial... See more

My experience on IONOS was stressful.It was like everywhere you turn there's something to sell and the site wasn't smooth to navigate.Needless to say I was ready to leave as an unsatisfied customer th... See more

⭐️⭐️⭐️⭐️⭐️ Lindelmark Pogoy was extremely helpful and professional. He was very kind, patient, and took the time to clearly explain everything to me. He made sure my concern was resolved and confi... See more

Paid for a VPS for urgent office work. Was asked for ID, submitted it, and got confirmation — but the service never worked. CloudPanel shows “Precondition failed. Contact support!” Chat suppo... See more

The two customer service agents were fairly knowledgeable. I operate at the expert level so I tend to push your agents to try new things. Because when I am calling it's normally a more complex prob... See more

I had a noisy connection with unknown folks speaking in the background and I made my support rep repeat almost everything he was saying. He was patient beyond belief, knew how to help me and got me u... See more

I am 88 years old and she talked me through some things that I feel were very complicated. She was very patient, kind, knowledgeable and was very clear with her instructions and repeated them over w... See more

Excellent caring sensitive staff happy to help us A few mistakes happened legsl department wont fix it too greedy selling our expiring domains to shell companies not releasing it to public l... See more

First and foremost, their competent tech support team is available 24x7x365 - almost unheard of these days. Secondly, they understood the issue, identified the problem, and repaired the error (introd... See more

I paid via PayPal before signing up, but then I couldn't complete the registration. The system does not accept my address in Dubai; in fact, it seems it doesn't accept any Dubai addresses at all. It h... See more

IONIS is one of the worst hosting companies I have ever dealt with. I am assuming many of these TP reviews are fake. I mean, look at real reviews on their Google Place page (1000+ reviews 3/5 star... See more

Really happy to have an available person to talk or chat with. Hate ticket systems that just get back to you when they can. The issue is after setting up 2FA for email, you also have to go to set... See more

I really appreciate Ionos customer Service person, Mary, for her help in canceling my contract. I had signed up not realizing it was too technical for me and over Christmas my account went past due. T... See more

Daniel was great helping me live search for when our Domain would be unlocked. The only thing is the call back number I gave him was lost somewhere. The number he was calling was not the one that I h... See more

All the customer rep are all Indians, hope they aren't running a scam center or fake hosting website with fake reviews here? I was charged for a service and later same day I received another debit ch... See more

James Brian was invaluable. He listened to my question and helped to solve the issue with my website. He ran troubleshooting and then assisted me in updating a backup of my site to reflect the current... See more

From domain names, professional emails and web design to excellent LIVE agent customer service and support 24/7, IONOS has changed how we do web business for our clients! There has never been a call m... See more

Aldrich Reyes was great! He spent a lot of time with me, because I'm not very knowledgeable about website building, and specifically about access, passwords, WordPress, etc. Please give him a gold sta... See more

Ionos requires that Microsoft Outlook actively sync mailboxes to the online Ionos webmail. This means that we can't delete from the webmail -- which we do NOT want on your server. We want to be... See more

Lindelmark was 100% amazing. He was kind and empathetic to a man that doesn't spend much with IONOS but will never leave AND will always refer others to you. When it is legal to clone employees make c... See more

Edward was very helpful and quickly resolved the problem. Your techs are always very helpful and patient with me since I am not computer literate. However, I have had more trouble with the system l... See more

Previously, I have sought your support to correct my physical and email address etc., without success. The technical support person I worked with today was extremely helpful and stayed with me while... See more

We were having a really hard time getting our website back up and running, and IONOS has been incredibly helpful making that happen! We're offered, but not pressured, to get products that are relevan... See more

miss leading website promotions, Charging when I didn't even pay for it yet. according to ionos. I do not trust this website nor their business practice. I would not trust this business with your cred... See more

My account was terminated for no reason, while I was waiting for domain names ordered since more than 4 days. No logic at all, and I provided all information that their pseudo " security team " asked... See more

James went above and beyond—not only was he super helpful, but he also took the time to guide me in making the change myself. That approach is worth so much more than a quick fix, because now I’m equi... See more

I've used IONOS since the early days of 1&1. The current support they give has become a nightmare. Live chats get closed prematurely when a chat AI replaces it. Rates have jumped up. Just now I spent... See more

Aljon was the first person I spoke to who actually resolved this matter for me. Three days of trying to figure out what the heck happened with What I thought was a simple SSL purchase - The 3 most str... See more

Went beyond the basic to inform me on the most beneficial set up from picking the best URL to adding Website creation through WordPress at the most economical package available. Saved at least $60. Th... See more

The hoster IONOS is the most horrible web hoster out there and I can not understand that you recommend them and / or work with them. From beginning on we received EVERY month invoices for products... See more

The hoster IONOS is the most horrible web hoster out there and I can not understand that you recommend them and / or work with them. From beginning on we received EVERY month invoices for products... See more

He was very informative. He helped me understand without repeating it constantly the same way I still didn't understand. He introduced me to a new product and I'm a very hard sale but it ended up bein... See more

Shalimar was very nice,helpful and genuinely interested to help me. I felt comfortable when she was explaining to me all those technical problems and issues - and I was happy dealing with her. Only... See more

Where do I start. Camile was a fresh breah after speaking with 2 reps nd Jeff the supervisor who couldn't assist me with my need. My last attempt God sent me an Angel Ms Camile nd I can't thank h... See more