I would give Irish supply a minus rating if possible ,after waiting 6 months and many e mails and messages later my smart watch arrived today . I specifically ordered a Voch 2 watch, because I had on... See more
Company replied
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Review summary
Based on reviews, created with AI
Based on these reviews
Placed an order 4/12, received 23/12. Contacted the company several times about the delivery. They said they used Fastway, Fastway were no longer operating which was the first worrying response from... See more
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Order No.#222213 A drainguard advertised to fit all Irish sinks, does not and it is of very poor quality. Requested refund, eventually given return address in Worchester UK. Claim to be Irish Co.ba... See more
Company replied
DRAINGUARD Anti-Clog Sink Stopper & Hair Catcher foolishly bought these. Irish Supply my eye, the name implies we are supporting Irish suppliers/goods. They came from China. If I wanted to buy from... See more
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Verified
The JetFoam pressure hose nozzle has been a brilliant upgrade from my old one. It’s sturdy, doesn’t kink, and feels built for long-term use. The adjustable spray settings make it ideal for everything... See more
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I was kept updated as to when my order would be dispatched and delivered and informed of any delays of which, as it turned out, there weren’t any. A very reliable company to order from and emails are... See more
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Irish Supply- a total scam or worst customer experience ever. Ordered 6 bottles of cleaning product for granite/ tile floors in January. Two months later no delivery. Fobbed off by “Siobhan” sa... See more
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A total waste of time making further contact with this company. I tried both Live Chat and email and have been fobbed off on numerous occasions. I do not know if these people actually exist, I would... See more
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Package STILL HASN'T ARRIVED 3 WEEKS NOW!! Constantly emailing asking for a full refund and I'm getting ignored. No matter what they say they truly don't care about their customers. Everything they sa... See more
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I requested my product 3 weeks ago and only came today. I work in logistics and supply chain and this does not make sense. It states 3-5 Woking days for express which is complete false advertising a... See more
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Am really disappointed with mine broke out in heat bumps after 3 days. Contacted Irish supply fairly long answer but no real solution. I moved sheet from lower part of bed and avoided skin contact re... See more
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Order #215994. I ordered from these cowboy's November 20th and never received my order, they say 100% money back guarantee, I've send several messages looking for my money back but no reply from th... See more
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If I could give a minus ten review I would. This company advertises itself as being an Irish company. I would suggest in name only.Nobody likes to be deceived, more so when the order involves a semi-... See more
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I've placed an order a month ago and haven't received the item yet. Sent few emails requesting some info and then asking for a refund, with no answer. Absolutely terrible experience, terrible comunica... See more
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Absolutely furious, product very poor quality promise 14 day money back guarantee, would not reply to my email & when they did will only refund half of cost of product and have to pay to return produc... See more
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Order no : 224560 This company should not be allowed to trade!! They’re aren’t Irish, product came from China ( collagen stick is what I had originally ordered) but came as something else, NOT... See more
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Never ever buy anything from this pathetic excuse of a company. Fake deliveries, constantly stalling it's been over 3 months of me wanting my refund on an order that was never delivered. Even when It... See more
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Ordered gifts for Christmas in early December and no sign today Christmas Eve. Package finally arrived this afternoon 24/12/25 so will have to retract my comment that this is a scam. However the com... See more
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Scam website / misrepresenting themselves as an Irish outfit. They are not. The products are shipped from China without proper documentation or receipts. Misleading product descriptions and same produ... See more
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Don't deal with irish supply they source products from shein and temu and charge extortionate prices, said 3/5 day delivery waited 19 .. of course, they were waiting for shein, terrible customer servi... See more
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I ordered the hair curler and accessories almost 4 weeks ago.still has not arrived.very bad updates on delivery.i have contacted this company on numerous occasions to be told the same thing.its on the... See more
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My order was packed in two parcels, of which only one was delivered. I tracked the missing parcel to Portarlintgon sorting depot but for some reason it was returned to sender. Irish Supply have provid... See more
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I recently placed an order (no:225235) thought their site looked professional. Started getting really amateurish emails about offers and alarm bells started ringing. I googled them and found all their... See more
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I ordered two foot massagers for my 89 year old mother and one for myself as an old aged pensioner too. Items cost almost €60 - they did not include charger - have two different chargers that fit thes... See more
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I am so disappointed with Irish Supply. Made a complaint on 19 June re a product I purchased. Emailed 3 times. Not a reply on any occasion. Very dis satisfied @irishsupply customer. Since I left my re... See more
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Product is way over due, quoted T&C's that don't reflect those on the website. 21 days waiting for delivery. Was hoping to support Irish but simpler and more reliable to get product from Amazon. So t... See more
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Ordered 24th November, no delivery. Offered an An Post delivery, which is not active. Contact "support" may as well be talking to the wall. Asked for a refund, but there's no chance. Asked for E... See more
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Genuinely was just about to order a product but thought it best to have a quick look at reviews. They are so overwhelmingly negative that I couldn’t possibly order. I will wait until I am happy that t... See more
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Ordered a hair straightener brush. Took weeks to arrive, obviously from China. It didn't work as portrayed. The lead was the smallest I've ever seen on a product, totally impractical. The instruct... See more
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I wish I checked reviews before ordering from this website as it is clear the issue I experienced is widespread and not a once off. Ordered something on 01 Dec and at ordering said 7-10 wor... See more
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Irish Supply suggests you’re supporting Irish yet it take 3 weeks for the product to arrive . When the colour changing foundation arrives it only works if you put directly on your skin with no moistur... See more
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Coming back here to leave another bad review, I've requested a refund for something I purchased and never received 3 times and I'm being ignored. The only reply I got was from "Siobhan" when I left a... See more
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I ordered this product on about 18th November: High Pressure Filter Shower Head. image.png And this is what I actually got on the 5th December WhatsApp Image 2025-12-08 at 10.21.02_2540e3b7... See more
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Very misleading company and read their T and Cs carefully. My order has not been delivered past the notified delivery window - 14 plus days. Item coming from China ... interesting Irish supply claim.... See more
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Ordered " drain guard anti clog drain stopper" 3 for price of 2 deal. Apparently I missed some button in the order process and lo and behold I was not getting the third "free" stopper. Order took alm... See more
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Absolutely disgraceful company, waiting 4 weeks for my order, coming from China not Ireland as the name would lead you to believe. I do not expect all the products to be made in Ireland but it does su... See more
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Do not order from this company my order did not work and have contacted them several times and not getting anywhere Will never order again take my advice don’t bother A disaster don’t no how th... See more
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If I could give a zero I would, giving this company a single star pains me. Customer service is absolutely shocking, three emails and no reply. I was told by what I suspect is a bot that my order havi... See more
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Do not buy from this company! Cheap and faulty products! Customer service is shocking 14 day money back is not true being trying to get a refund since the 29th of December Cheap products ! Fal... See more
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Scam company. Took my money but never sent out my package. I emailed several times, refuse to give me a refund saying I'm not entitled as it's past the 30 mins from order. My order number is 1963... See more
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AVOID. This is a particularly disgusting scam as due to the nature of the products they supply it impacts vulnerable and elderly people. My elderly mother paid €26 for ‘gel heels’ which would have cos... See more
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Irish supply in my opinion is a scam chinese company. Purchased arch support shoe insoles it almost 4 weeks to arrive, even though they claim to be located in Youghall, Co Cork just a mere 40 miles fr... See more
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Product I ordered faulty... Terrible customer service. Responds once a month to a complaint or a refund request. Lies straight to the consumers by stating 100% money back guarantee. No refund . Ter... See more
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Ordered a Mitre multi purpose Car Handle on March 27th 2025. Still awaiting delivery. Updates stopped on April 12th with a message that my order was in transit. After engaging with the chat line... See more
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Irish supply is definitely not an Irish company as my order came from the Netherlands. Fastway was the company who delivered it. It was left inside the wall of my entrance beside a flower bed. I do... See more
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Company details
About Irish Supply
Written by the company
Welcome to Irish Supply, where quality and authenticity meet. Rooted in Ireland's rich history, we bring you a carefully selected range of products from around the world, all delivered with a touch of Irish tradition. Each product combines global innovation with local charm, offering a shopping experience that's truly unique.
At Irish Supply, excellence is at the heart of everything we do. We carefully check each product to make sure only the best items reach you. We work directly with our suppliers, cutting out the middlemen to not only save you money but also to share the true story behind each product.
Your satisfaction is our top priority. We listen to your feedback and constantly improve, making sure your opinions shape our future. We stand by our commitment to quality with a solid 14-day money-back guarantee.
If you encounter any issues, don't hesitate to reach out to our live chat available Monday to Friday from 9am to 5pm. Just click on the chat icon at the corner of our website, and we'll do our best to resolve any concerns before you consider leaving a review.
Curious about what our customers think? Check out the reviews from others who have shopped with us and see how we strive to exceed expectations every day. Join us at Irish Supply for a shopping experience that blends tradition with innovation.
Contact info
Ireland
- irish-supply.com
1.6
Bad
736 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Handy Heater turbo 800
Bought a handy Heater turbo 800 from this company. It arrived faulty. I was asked to provide a video of the fault which I duly did. I've been emailing for the last 6 to 7 weeks for a response/resolution form them. I've heard nothing back. Extremely disappointed and would advise people to avoid.
2 January 2026
Unprompted review
Reply from Irish Supply
Hi Martin,
We’re very sorry to hear this, it’s not the experience we want for anyone.
Our customer support team usually resolves a high volume of cases with strong satisfaction, but we want to take a personal look at your experience and understand what went wrong.
We want to put this right. Please feel free to:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll make sure your case gets our full attention.
Being a small Irish team, we genuinely value your patience and hope to turn this experience around for you.
Kind regards,
Siobhan
Too slow at resolving problem
Ok, first off of all I want to dispute what one reviewer said about this company making out all its products are Irish made when in reality they come from China.
If you read the company’s info it actually says that they “source products from around the world”. So I have to disagree with what the reviewer said about that.
Having said that, I can’t say that I’m happy with Irish Supply’s response to my
reported problems, which has now been ongoing for several weeks
I ordered and paid for (on 9/12/2025-£78.69) 3 electric wall heaters. They duly arrived but, contrary to the company’s advert, didn’t contain the adapters. So I contacted the company on 13 Jan 2026 to inform it of the omission. On the same date, the following response came:
“I’m sorry to hear that the product didn’t meet your expectations. This issue was caused by an error on our end, and we take full responsibility.”
At today’s date I am still awaiting these adapters.
I have sent a video showing the problem (2 pin plug instead of3) so it shouldn’t take this long to resolve.
If the matter is not resolved to my satisfaction by this Friday, I shall contact my bank under the “Chargeback” provisions. I have advised Irish supply.
I couldn’t recommend this company to anyone.
12 January 2026
Unprompted review
Reply from Irish Supply
Hi Joyce,
We’re very sorry for the delay and inconvenience with your order, this is not the experience we want for our customers. We understand your frustration regarding the missing adapters and sincerely apologize.
We want to assure you that we are a fully Irish-owned company, with customer support provided directly from Ireland. While we work with both Irish and international suppliers to broaden our range, our first responsibility is always to our Irish customers.
Our support team typically resolves over 150 cases each day with a high level of satisfaction, which makes it all the more important for us to look into your experience personally and ensure it is put right.
We will prioritize your case and get in touch with you directly as soon as possible to ensure this issue is resolved and that you receive the service you deserved.
Thank you for your patience, and we hope to restore your confidence in our service.
Kind regards,
Siobhan
I would give Irish supply a minus…
I would give Irish supply a minus rating if possible ,after waiting 6 months and many e mails and messages later my smart watch arrived today . I specifically ordered a Voch 2 watch, because I had one before that I liked, but received an unbranded watch that I am not happy with at all . I will NOT be using this company again and would strongly advise others to order elsewhere if possible.
Patricia Woods , Co.Westmeath
9 February 2026
Unprompted review
Reply from Irish Supply
Hi there,
We’re truly sorry for the frustration and disappointment this situation has caused. This isn’t the experience we want for any of our customers, and we regret that it fell short of your expectations. While delays can sometimes happen, we sincerely apologize for the extended wait.
We understand that you specifically ordered the Voch 2 watch because you enjoyed it previously, and we’re genuinely sorry that this one didn’t meet the same standard. Please know that your experience matters to us, and we’d like the chance to make it right.
If you give us another opportunity in the future, we would be very grateful to assist you personally and provide the service you truly deserve.
Your patience and understanding mean a great deal to our team.
Kind regards,
Siobhan
If I could give a zero I would
If I could give a zero I would, giving this company a single star pains me. Customer service is absolutely shocking, three emails and no reply. I was told by what I suspect is a bot that my order having been in order processing for a week, was lost in transit and out of stock so a refund was offered. I accepted it and ordered an equivalent item from Amazon which arrived in 2 days. No sign of the refund 10 days later so emailed this joke of a company and told my order would be delivered in a couple of days. I replied to the mail explaining that I had purchased an alternative after being told it had been lost and no longer needed it and asked for a return label-zero response. I now have the item and want to return it but no reply to my request for instructions to do same. Avoid these scammers at all cost!
19 January 2026
Unprompted review
Reply from Irish Supply
Hi Jim,
We completely understand how frustrating it can feel when you believe your concerns aren’t being heard, and we’re truly sorry this was your experience.
We’d like to reassure you that all of our responses are handled by real people on our small Irish-based team, not automated bots, and our intention is always to help as clearly and promptly as possible.
It’s genuinely disappointing for us to hear this feedback, as our customer support team typically resolves over 150 cases each day with a high level of customer satisfaction. That’s why we would really appreciate the opportunity to review your case personally, understand what went wrong, and make things right for you.
Please rest assured that we will prioritize your case and ensure it is handled with care and urgency. We are committed to reviewing all details thoroughly and working closely with you until the matter is fully resolved to your satisfaction.
Thank you for taking the time to share your experience, we hope you’ll allow us the chance to restore your confidence in our service.
Kind regards,
Siobhan
I was kept updated as to when my order…
I was kept updated as to when my order would be dispatched and delivered and informed of any delays of which, as it turned out, there weren’t any. A very reliable company to order from and emails are always acknowledged and replied to. Very satisfied with my purchase.
29 January 2026
Unprompted review
Reply from Irish Supply
Hi Mary,
Thank you very much for sharing your experience, we really appreciate it.
We’re delighted to hear that the updates, delivery, and communication met your expectations, and that everything arrived smoothly. It’s great to know you felt well informed throughout and that our team was able to respond promptly.
Thanks again for your kind words and support, it truly means a lot to us, and we’re so glad you’re happy with your purchase.
Kind regards,
Siobhan
Absolutely furious
Absolutely furious, product very poor quality promise 14 day money back guarantee, would not reply to my email & when they did will only refund half of cost of product and have to pay to return product. Do not buy from this website it’s a scam😡😡😡😡😡
29 January 2026
Unprompted review
Reply from Irish Supply
Hi Teresa,
We’re truly sorry to hear this, it’s not the experience we want any of our customers to have.
Sometimes messages can be overlooked or filtered into spam, and we understand how upsetting this must be, particularly if you’ve been waiting for a response. We usually handle more than 150 cases a day with positive feedback, so we’d like to personally review your experience and put things right.
We want to help make this right. Please either:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
Your case will be our top priority, and we’ll make sure you’re properly looked after.
Being a small Irish team, we really value your patience and are focused on putting things right.
Kind regards,
Siobhan
Do not buy from this company
Do not buy from this company! Cheap and faulty products! Customer service is shocking
14 day money back is not true being trying to get a refund since the 29th of December
Cheap products ! False advertisements! No customer service !
29 December 2025
Unprompted review
Reply from Irish Supply
Hi Dean,
We’re very sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the experience we want for our customers, and we apologize for any inconvenience caused.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we take extra care with quality checks, customer support, and our satisfaction guarantee, support you won’t always get elsewhere.
Our customer support team handles many cases every day with high satisfaction, and we genuinely want to look into your situation personally to make it right.
We’ll prioritize your case and make sure you receive the care and attention you deserve.
Kind regards,
Siobhan
Avoid item never arrived
Avoid item never arrived.
Would not refund.
My friend also ordered, all cheap items that temu and shein make.
AVOID. BIG RIP OFF
28 January 2026
Unprompted review
Reply from Irish Supply
Hi Caroline,
We’re really sorry for the inconvenience this has caused and for the frustration you’ve experienced.
We work with both Irish and international suppliers so we can offer a wide range of products that many Irish customers enjoy. While some items may also be found on global marketplaces, we take pride in the extra care we provide through customer support, quality checks, and our satisfaction guarantee, so customers have help and reassurance if something doesn’t go as expected.
Thank you for sharing your feedback with us. We truly value it, as it helps us improve and do better for our customers going forward.
Kind regards,
Siobhan
Returns policy
Trying since the end of December to return an item I purchased which was originally intended for a Christmas gift but did not arrive until end of December so i decided to keep for myself but it turns out i am allergic to the product Numerous e/mails and all i keep getting back is an automated message we will get back to you within 48 hours and thats as far as it goes. No information on website. DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY .
27 January 2026
Unprompted review
Reply from Irish Supply
Hi Maura,
We’re really sorry for the frustration this situation has caused and for the delay you experienced. We know how disappointing it is when an order doesn’t arrive when expected, especially if it was intended for a gift or something time-sensitive.
Our customer care team supports a high volume of customers every day and consistently resolves enquiries with strong satisfaction, so when we miss the mark, we want to understand why. Your experience matters to us, and we don’t want it to feel overlooked.
We’re currently reviewing this internally and would like the chance to look into your case properly and make things right for you.
Kind regards,
Siobhan
Cheap over priced plastic crap....took…
Cheap over priced plastic crap....took weeks to arrive from China....not Irish company... do not buy from this fraud company who try to give impression they are Irish
17 January 2026
Unprompted review
Reply from Irish Supply
Hi Michael,
We’re genuinely sorry to hear about your experience and that the product didn’t meet your expectations.
We understand how frustrating long delivery times can be, especially when they’re unexpected. While we are an Irish-run business, we do work with international suppliers to offer a wider range of products, and we appreciate that this could have been clearer at checkout.
We truly want to make things right for you. Please either:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll treat your case as a priority and ensure you receive the care and support you deserve.
As a small Irish team, we truly appreciate your patience and are committed to making this right for you.
Kind regards,
Siobhan
Verified
The JetFoam pressure hose nozzle has…
The JetFoam pressure hose nozzle has been a brilliant upgrade from my old one. It’s sturdy, doesn’t kink, and feels built for long-term use. The adjustable spray settings make it ideal for everything from garden work to washing the dogs. The design is practical and comfortable in hand, showing real thought has gone into how it’s used. Ordering was easy and delivery was quick. I’m extremely satisfied with both the product and the overall service.
22 January 2026
Reply from Irish Supply
Hi Cristy,
Thanks a million for such a lovely review!
We’re so glad to hear you’re enjoying the product and that it’s been a solid upgrade from your old one. It’s great to know the durability, adjustable spray settings, and comfortable design really stood out, and that it’s proving useful for everything from garden work to washing the dogs.
We’re also delighted the ordering process was easy and delivery was quick. Thanks again for your kind words and support, it truly means a lot to our team!
Kind regards,
Siobhan
Order no 224560
Order no : 224560
This company should not be allowed to trade!!
They’re aren’t Irish, product came from China ( collagen stick is what I had originally ordered) but came as something else, NOT collagen.
Various emails sent, still waiting for a reply.
The company name is misleading and product is awful, false advertising as the stick that arrived is not was advertised!!
Avoid at all costs!!!
All these negative reviews prove a point
DO NOT BUY FROM THEM
13 January 2026
Unprompted review
Reply from Irish Supply
Hi Leigh,
We’re really sorry to hear about your experience, this isn’t the kind of service we want anyone to have. We understand how frustrating it is to receive something different from what was expected, and we apologize for the disappointment this has caused.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also appear on global marketplaces, we stand behind the extra care we take with customer support, quality checks, and our satisfaction guarantee, ensuring a level of service you won’t receive elsewhere.
We’re genuinely sorry for the delay in responding. Our team normally resolves a high volume of cases with strong satisfaction, so we want to personally review your experience and make it right.
We hope to have the opportunity to serve you again in the future at the high standard you deserve. We greatly appreciate your feedback and will use it to improve our service.
Kind regards,
Siobhan
Order No.#222213
Order No.#222213
A drainguard advertised to fit all Irish sinks, does not and it is of very poor quality. Requested refund, eventually given return address in Worchester UK. Claim to be Irish Co.based in Cork, but are under American Company Soar. Most items come from China. Avoid at all cost.
16 January 2026
Unprompted review
Reply from Irish Supply
Hi Noeleen,
We’re genuinely sorry to hear about your experience and fully understand how disappointing this must have been. This is not the outcome we want for any customer, especially when a product doesn’t meet expectations
We work with international suppliers to bring Irish customers a wide range of products they love. While some items may also appear on global marketplaces, we stand by the extra care we take with quality checks, customer support, and our satisfaction guarantee, support you won’t receive elsewhere.
We appreciate you taking the time to share this feedback, it helps us improve our product listings, quality checks, and return process moving forward.
Kind regards,
Siobhan
Poor experience
I purchased 3 Heatpod wall mounted heaters as Christmas presents on November 29. On December 11 I received a message to say that there was quality issues with the batch and my delivery would be delayed until Dec 14. Option to change colour and receive earlier delivery was provided, however I chose to wait until Dec 14. The product was not delivered until the second week in January. It was also completely ineffective. Unless you are less than one foot from the Heatpod, you feel absolutely no heat. It does not convect any heat, even in a tiny area. I immediately requested a refund and offered to send products back, at my own cost, however this company is refusing to provide a return address. I have sent multiple emails and am now being ignored. They are actively preventing me returning the products.
Update: I have since been provided with a return address in the UK. I had to return by tracked post at my own cost of €20.
Not a good experience, won't be using again.
16 January 2026
Unprompted review
Reply from Irish Supply
Hi Lorraine,
We’re very sorry for the frustration and disappointment this has caused, especially after the delays and the product not meeting expectations. This is not the experience we want for our customers, and we apologize that arranging a return has been so difficult.
We’re truly sorry for the stress this situation has caused and really appreciate you taking the time to tell us about your experience, even though it was disappointing.
While we work with international suppliers, responsibility for communication and resolutions sits with us, and we’re sorry that you felt ignored. We resolve over 150 cases daily with high satisfaction, so we want to personally review your experience and make it right.
We sincerely hope you’ll give us another opportunity in the future to provide the service you deserve. Your feedback is invaluable, and we’ll use it to make improvements moving forward.
Kind regards,
Siobhan
No Customer Service
I ordered in plenty of time for Christmas on 18th Nov. When there was no sign of it early Dec I emailed Irish Supply to be told they would check with their supplier.
I checked with An Post to be told they never had the item. Sent this statement to Irish Supply who just ignored it & just said again checking with supplier. It is now 2 weeks before Christmas.
On Dec 18th I finally got notice on parcel tracking it was on the way
When it arrived it was of very poor quality & wouldn't work at all. Had to make a video to prove this. Finally got a partial refund excluding Post & Packaging & Ins. I should ve getting full refund & compensation.
This company only sourced the item & they shifted everything on to the supplier.
My contract was with Irish Supply & they should have taken responsibility.
I received no customer service except platitudes ie thanks for your patience,understand your frustration etc.
Would never buy from them again.
My 5 year old Grandson was extremely disappointed not receiving his promised gift.
Still waiting on results of your investigation. Have heard nothing since 16th Jan. Nothing in my spam or junk mail either. Why am l not surprised!
18 November 2025
Unprompted review
Reply from Irish Supply
Hi Mary,
We completely understand how disappointing long delivery times can be, especially when the item was intended as a gift. We’re truly sorry your grandson didn’t receive his present as promised.
That’s very disappointing to hear, our CS team typically resolves over 150 cases a day with high satisfaction, so we want to personally review your experience and make things right.
We’re looking into what happened with your order internally to understand the delays and why the quality fell short. Your feedback is very important to us, and we want to make sure you’re properly looked after.
Thank you for letting us know about your experience, we appreciate your patience and will work to resolve this situation fairly.
Kind regards,
Siobhan
Extremely slow delivery
Placed an order 4/12, received 23/12. Contacted the company several times about the delivery. They said they used Fastway, Fastway were no longer operating which was the first worrying response from them which was a clear sign they aren’t an Irish company. Order came packaged as if it came from shein/temu. Extremely disappointed and have expressed this by email/chat bot.
Every response from this company is a chat gbt response also!
4 December 2025
Unprompted review
Reply from Irish Supply
Hi Aoife,
We’re sorry to hear about your experience and understand why this was disappointing, especially given the delivery timing and mixed messages. This isn’t the service we aim to provide.
To clarify, we’re a fully Irish-owned company with a customer care team based in Ireland. We do work with both Irish and international suppliers, which means some orders are shipped from overseas and can take longer than expected.
We understand the frustration caused by delivery delays, especially for time-sensitive orders. We’re reviewing this internally.
Our customer service replies are handled by real people on our team, not bots, and we genuinely want to help. We review every case carefully and take feedback like yours seriously so we can improve how we communicate and support our customers going forward.
Thank you for sharing your experience, we appreciate you taking the time to let us know where we need to do better.
Kind regards,
Siobhan
Order didn't arrive
Please don't buy from this company.
I ordered a microscope on Dec 15th. I am still waiting. It was a Christmas gift for me nephew.
Not a reliable company to deal with.
15 December 2025
Unprompted review
Reply from Irish Supply
Hi Anne,
We’re really sorry to hear about the delay, that’s certainly not the experience we want for our customers. We completely understand how disappointing long delivery times can be, especially when the item was meant as a gift.
We really want to set things right. Please either:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll put your case first and make sure you’re properly looked after.
Being a small Irish team, we genuinely appreciate your patience and are dedicated to turning this around for you.
Kind regards,
Siobhan
Made an order taught it was coming from cork !!!!
Made an order taught it was coming from Co Cork ITS NOT ITS COMING FROM CHINA ….. not info u are given when you order it came too late so you had to pay postageMYSLEF back to the uk !!!!!NOT CO CORK BUT THEY ARE IRISH………made order 9/12/25 and still waiting for refund ….Dont waste ur time order directly from Shien
9 December 2025
Unprompted review
Reply from Irish Supply
Hi Lisa,
We’re really sorry for the frustration this has caused, this isn’t the experience we want for any of our customers. We completely understand how disappointing longer delivery times can be, especially when an item is needed.
We work with international suppliers to offer a wide range of products that Irish customers enjoy. While some items may also be available on global marketplaces, we take extra care with customer support, quality checks, and our satisfaction guarantee, support you won’t always get elsewhere. We’re reviewing these cases internally and want to make sure you’re properly looked after.
We really want to set things right. Please either:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
Your case is a priority, and we’ll take care to handle it properly.
As a small Irish team, we sincerely value your patience and are focused on resolving this matter to your satisfaction.
Kind regards,
Siobhan
I recently placed an order (no:225235)…
I recently placed an order (no:225235) thought their site looked professional. Started getting really amateurish emails about offers and alarm bells started ringing. I googled them and found all their reviews and everything that the negative reviews say is fact. Their chat "customer service" is just A.I. I've sent multiple emails to their support email address with no reply. The tracking info on my order has not been updated in 6 days. Resigned to the fact these scammers have caught me. AVOID FFS.
8 January 2026
Unprompted review
Reply from Irish Supply
Hi Shane,
We’re very sorry for the frustration and concern this situation has caused. We fully understand how upsetting it can be to feel unheard, particularly when you’re waiting for updates on an order.
We’d like to clarify that our responses come from real members of our small Irish-based team, not bots and our intention is always to help as clearly and promptly as possible. When communication falls short, we recognize how disappointing that can be, and we take that seriously.
We are a fully Irish-owned company, with customer support handled here in Ireland. While we work with both local and international suppliers, our focus remains on supporting Irish customers and resolving issues properly.
We genuinely appreciate this feedback and would welcome the opportunity to review your order personally and provide a proper update or resolution. Thank you for raising your concerns, it helps us improve and deliver a better experience moving forward.
Kind regards,
Siobhan
Stay away from this company …
Selling products they dont have in stock . They dont have a warehouse or a store . They simply take your order then source the product usually from China and place the order which then takes forever to arrive if at all ??? They give misleading information regarding any products they are selling and also they use paid for reviews. Just look at the actual real reviews and you should run a mile . The likes of this company ( if you could call it a company) need to be exposed for what they are and that is a very bad experience. Returns are non existence as contact is non existence. They simply wear you out until you go away .
Stay away from this company
6 January 2026
Unprompted review
Reply from Irish Supply
Hi Michael,
We’re really sorry to hear how disappointing your experience was, this clearly isn’t the kind of outcome we want for anyone who shops with us. We understand how frustrating delays, unclear information, or difficulty getting in touch can be, and we acknowledge that this left you feeling let down.
To clarify, we’re a fully Irish-owned company with a customer care team based in Ireland. While we work with both Irish and international suppliers to offer variety and value, our priority is always looking after Irish customers first. We genuinely want to help make this right for you. Please either:
• Update your review with your order number, or
• Email us at [email protected] with "Trustpilot Follow-Up" in the subject line, or
• Reach out via Live Chat on our website (Mon–Fri, 9 AM to 5 PM) for a response in under 3 minutes.
We’ll make your case a priority and ensure you’re properly looked after.
As a small Irish team, your patience truly means a lot to us, and we hope to turn this around for you.
Kind regards,
Siobhan
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