First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service i... See more
Company replied
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See what reviewers are saying
Ridiculously fast shipping. My order arrived via FedEx from Sweden to Texas in just 5 days. I was pleasantly surprised by the high quality of the materials and the pricing was very reasonable/affordab... See more
Company replied
My order was cancelled at the last minute before Christmas and I still have not recieved my refund. I was offered a discount on my next purchase which I will not be availing of , there are more reliab... See more
Company replied
Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at... See more
Company replied
Company details
Written by the company
John Henric - Välkommen till vår värld av accessoarer och kläder för män.
Contact info
Hyllie Boulevard 40, 215 35, Malmö, Sweden
- [email protected]
- johnhenric.com
2.3
Poor
1K reviews
Replied to 80% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
High quality goods and crazy fast shipping
Ridiculously fast shipping. My order arrived via FedEx from Sweden to Texas in just 5 days. I was pleasantly surprised by the high quality of the materials and the pricing was very reasonable/affordable. I plan to order more items in the future from this seller.
23 January 2026
Unprompted review
Reply from John Henric
Dear Steve,
Thank you so much for your kind review!
We’re thrilled to hear that your order arrived so quickly all the way from Sweden to Texas, and that you’re happy with the quality and pricing. We truly appreciate your feedback and are glad to have met your expectations.
We look forward to serving you again soon!
So bad
First, they canceled my order without any notification. Then they sent me a defective product. I returned it and bought a new one, but they sent me the same defective product again. Customer service is very poor and confusing—they don’t properly answer my questions, and don’t offer any helpful solutions. I will report them.
20 January 2026
Unprompted review
Reply from John Henric
Dear Ralo,
Thank you for sharing your experience.
We’re truly sorry to hear about the issues you’ve encountered with both your order and our customer service. This is clearly not the experience we want our customers to have, and we understand how frustrating it must be to receive a defective item more than once.
Order cancellations and product defects are taken very seriously, and we regret that communication around your order did not meet expectations. We also apologise that our responses did not provide the clarity or solutions you were looking for.
We would very much like the opportunity to review your case in detail and ensure it is resolved properly. We kindly ask you to contact our customer support team again with your order details so we can look into this matter further and provide an appropriate solution.
Thank you for bringing this to our attention.
Wish you a nice day!
Don't do it
Don't do it
I wish I had read all the reviews before I ordered my items. Their service is absolutely terrible and they take a long time to respond and a long time to refund a returned item - and Customer Service does not exist. The company seems very unprofessional.
I bought BF 4 blouses for my sons-in-law for about 2000 DKr.
When one blouse turned out to be too big, I sent it back.
Incidentally, this one blouse (with braids) did not live up to the photo on the website at all - and in terms of material it was nothing to write home about either.
They write that if a return label is not included with the package, you should contact Customer Support. I did - and I had some questions about the return shipment, which should be sent back via Instabox. I asked the same questions 3 times - but they were ignored and never answered.
Instead they informed me that because I only returned 1 blouse out of 4 I would have to pay a fee of 50 kr., which they would deduct from the amount of the blouse.
It annoys me that I did not return all 4 blouses.
And the refund did not arrive until 4 weeks after I had sent the item back.
Never again John Henric.
29 November 2025
Unprompted review
Reply from John Henric
Dear Therese,
Thank you for taking the time to share your experience.
We’re truly sorry to hear about the frustration you encountered, both with the product and with our customer service. This is certainly not the level of service or professionalism we strive to provide. We understand how disappointing it is when communication feels unclear and when refunds take longer than expected.
Refunds are processed as soon as returned items are received and approved, but depending on payment providers and peak periods, delays can unfortunately occur. That said, four weeks is longer than we would want, and we understand your frustration.
We appreciate you bringing this to our attention and regret that your experience has led to such a negative impression of our brand. Your feedback has been shared internally and will be used to improve both our service and communication going forward.
Wish you an amazing day!
My order was cancelled at the last…
My order was cancelled at the last minute before Christmas and I still have not recieved my refund. I was offered a discount on my next purchase which I will not be availing of , there are more reliable sites to shop on.
10 January 2026
Unprompted review
Reply from John Henric
Dear Nicola,
Thank you for taking the time to share your experience.
We sincerely apologise for the inconvenience caused by the cancellation of your order, especially so close to Christmas. We completely understand how disappointing and frustrating this situation must have been. While cancellations are sometimes unavoidable due to stock or logistical issues, we know this does not lessen the impact on your plans.
Your refund has been initiated, and while we process refunds as quickly as possible, the time it takes for the amount to appear in your account can vary depending on your payment provider. That said, we absolutely want to make sure everything is handled correctly. If the refund has still not been received, we kindly ask you to contact us at [email protected] so we can investigate this further and resolve it promptly.
We regret that this experience has affected your confidence in us, and we appreciate your feedback as it helps us improve our service going forward.
Wish you a nice day!
Order number: 90406856
Order number: 90406856 Made my purchase on the 4th of December and still have not received my purchase or an update on it .
4 December 2025
Unprompted review
Reply from John Henric
Dear Jackie,
Thank you for your review and for bringing this to our attention.
We’re very sorry to hear that you haven’t received your order or any updates regarding it - that’s certainly not the experience we want for our customers. We understand how frustrating this must be.
Please reach out to our customer support team ([email protected]) with your order number and we’ll be happy to look into this for you as soon as possible and provide an update.
Thank you for your patience, and we hope to resolve this for you quickly.
Wish you a nice day!
Late delivery and on return not even…
Would get a five if it would be easier to contact support. Once in touch they do all they can to help you.
15 December 2025
Unprompted review
Reply from John Henric
Dear Johan,
Thank you for taking the time to share your feedback. We are sorry to hear about your experience with the delivery time and the return process.
We understand how disappointing this can be, especially when the item was returned in new and unopened condition. We would very much like to look into this case in more detail to better understand what happened and ensure that our policies have been applied correctly.
Please feel free to contact our customer service team at [email protected] with your order number, and we will be happy to assist you further.
Thank you for bringing this to our attention. Your feedback helps us improve our service.
Wish you a nice day!
I live in Sweden
I live in Sweden, after reading the reviews I got scared I wouldn’t receive my order since it had been 6 business days and there was no update in tracking, however it came to my door on day 7. Quality is superb, I have Hugo boss suit pants 250$ and these more than half the price are better. Blown away by quality, will buy again - don’t listen to the negative reviews.
5 December 2025
Unprompted review
Reply from John Henric
Dear Jarred,
Thank you for taking the time to share your experience with us. We understand your initial concern regarding the delivery, and we’re glad to hear that your order arrived shortly after.
We’re especially happy to hear that you’re impressed with the quality of our products. Your comparison truly means a lot to us. Feedback like this motivates our entire team and reassures us that we’re on the right track.
Thank you for your trust and for your kind recommendation. We truly look forward to welcoming you back again!
Wish you an amazing day!
Never received my order
I wish I had checked their rating before making the order. My goods never arrived, I wrote them - nothing :(
7 November 2025
Unprompted review
Reply from John Henric
Hi!
Thank you for sharing your experience. We are very sorry to hear that you have not received your order and that you feel you haven’t gotten a response from us. This is certainly not the experience we want any customer to have.
We would really like to look into this matter and help resolve it. Please reach out to us again at [email protected] and include your order number so we can assist you.
We truly apologize for the inconvenience and hope to get the chance to make this right.
Wish you an amazing day!
Poor quality and customer support
Got this nice sweater as a birthday gift but after 2-3 wears a stitch came undone on the arm and there was a hole in the sweater. I don't wear this type of sweater every week but was told by customer support that since I had worn it a few times and a month had passed, it was not considered a manufacturing defect, which is why they won't take the sweater back. This is clearly a manufacturing defect! They're saying that wearing a sweater 2-3 times is NORMAL WEAR?
The quality is low on their clothes and with such high prices I would think twice before shopping from John Henric. Especially when they don't want to take responsibility for this type of defect and poor quality.
28 October 2025
Unprompted review
Reply from John Henric
Hi Simon,
Thank you for sharing your feedback. We are sorry to hear about your experience and understand your disappointment. Your comments have been noted and will be taken into consideration as we continue to review and improve our product quality.
Have a nice day!
Polite but poor service
No option at online checkout to deliver to work address (different from billing address). I immediately emailed customer service to change the delivery address. They said it was not possible - they took so long to reply, the item had been despatched. However, it comes from Sweden so takes over a week even by FedEx (expensive for a tiny item). Cannot change the address with FedEx, so take a morning off work to receive it and it did not turn up within the advised time frame, meaning I had to take more time off. Probably will not order online again.
20 October 2025
Unprompted review
Reply from John Henric
Dear MK,
Thank you for taking the time to share your feedback.
We’re very sorry for the inconvenience you experienced with your delivery and understand your frustration. Your comments have been noted and will help us improve our checkout and shipping process moving forward.
Have a nice day!
Personally no recommendation
I ordered a few linen products during the final sale week. The products' look of the material and colour is exactly as presented on the website and looked beautiful. Unfortunately the fit and quality of the clothes was disappointing for me personally (which doesn't mean that it doesn't fit others). However I regret my order since I had to pay 7,90€ for nothing.
8 August 2025
Unprompted review
Reply from John Henric
Dear,
Thank you for sharing your thoughts on this.
Please note that we do inform our customers at our website that a return fee will be deducted from refund in case of a return.
Wishing you a nice day!
Very disappointed
I paid over £100 for a silk tie which arrived well packaged but very lumpy and misshapen. The lining of the tie appears out of place and the tie tuck at the back is far too bulky, again affecting the look of the tie. Very disappointed.
5 August 2025
Unprompted review
Reply from John Henric
Dear Philip,
thank you for sharing!
So sorry to hear about this. If you need any help with your order please contact us at [email protected] for further assistance.
Wishing you a nice day!
Order 90253067
I'd already bought a few times, and overall, everything had gone well. This time, however, they hit rock bottom. I ordered a package with four shirts and a pair of pants, and immediately noticed that two shirts were missing. I contacted customer service, attaching photos and the rest of the order as requested. The response was that the package had been weighed and that it was impossible for the two shirts to be missing, so I didn't get a refund or even the replacement shirts. It was a complete scam.
19 June 2025
Unprompted review
Reply from John Henric
Dear Antonio,
Sorry to hear about your situation and thank you for sharing it.
We have taken a closer look at your case and can confirm that your case with our customer care team was handled accordingly.
Have a nice day!
Shockingly Poor Service & Zero Accountability
I honestly cannot believe how badly this company handles its deliveries. I ordered a £300 item that was supposedly delivered via "standard delivery" - what that actually means is they’ll leave your parcel on your doorstep in full view of the street in the middle of the day, take a photo, and call it a day. No signature, no secure handover. And if it gets stolen? Tough luck - you're on your own.
Customer service was just as useless. I raised the issue immediately, and instead of taking any responsibility, they sent a scripted response blaming me for not paying extra for security (which wasn’t even clearly offered at checkout). They then suggested I go deal with my home insurance and maybe file a police report, as if that’s an acceptable answer after they left the parcel out to be stolen.
It’s genuinely appalling that this kind of service is being offered in 2025. I trusted the brand, ignored the negative Trustpilot reviews, and now regret it fully - because the reviews were right. Once they’ve got your money, you’re completely on your own.
Avoid this company at all costs. I’ll never be ordering from them again.
14 July 2025
Unprompted review
Reply from John Henric
Dear Joshua,
Thank you for taking the time to leave a review. We are truly sorry for how your delivery was handled and for the frustration it caused.
We have since been in direct contact with you, and we are glad we were able to find a solution that you were happy with. While we were not obligated to issue a refund in this case, we chose to do so because it is important to us that our customers feel heard and supported, especially when something does not go as expected.
We really appreciate your feedback and are actively working to improve our delivery options.
Thank you for giving us the opportunity to make things right. We hope to earn your trust again in the future.
They first sent me the incorrect…
They first sent me the incorrect product, then unable to swap it for the right one due warehouse being in different location. Had to pay to send it back again - still waiting for the refund almost a month since sending it back. Avoid!
24 June 2025
Unprompted review
I do not recommend this brand
I do not recommend this brand. I placed an order over a week ago and it still hasn’t been shipped. The products are beautiful, but there’s a lack of professionalism.
10 June 2025
Unprompted review
Reply from John Henric
Dear Alan,
We are sorry to hear about your experience!
If you are having troubles with your order, please contact our [email protected] so they can assist you with locating your order.
Regards,
John Henric Team
Nice items and correct service
Nice items and correct service. After a few days my items arrived at the pick up point. Just cool products.
13 June 2025
Unprompted review
Reply from John Henric
Dear Norman,
Thank you for sharing your feedback!
We are glad to hear that your experience was smooth and that you enjoy our products.
Regards,
John Henric Team
Global Pricing Changed to USD (Good Response from company)
An issue with a purchase (from my now edited review) was resolved by John Henric. Further, where charged in USD this is now made clear. It's unfortunate they no longer price Australian website orders in AUD. But they at least now make that clear.
I will leave the question of whether the USD pricing which would necessarily reflect the impact of tariffs on US imports - is the most apposite pricing for Australian customers where no such tariffs apply - but I am happy with how JH responded.
Their clothes remain brilliant.
8 June 2025
Unprompted review
Reply from John Henric
Dear Simon,
Thank you for taking the time to share your experience. First and foremost, we sincerely apologize for what happened and for the frustration this has caused, especially as a long-time customer who appreciates our products.
We have taken your feedback seriously regarding the clarity of currency display on our website. It is very important to us that all customers, no matter their location, feel well-informed and confident throughout the purchasing process. We are currently reviewing how currency information is presented to avoid similar misunderstandings in the future.
We can confirm that we have been in contact with you via email and have reached a resolution together. We hope this has helped to address your concerns, even if we understand that the situation was disappointing.
Your feedback is valuable and helps us improve. We truly appreciate you bringing this to our attention and we hope to have the opportunity to regain your trust in the future.
Regards,
John Henric Team
Good quality at competitive prices
Good quality at competitive prices and fast delivery. I look forward rounding John Hendrix again.
2 April 2025
Unprompted review
Reply from John Henric
Dear Mr.Demetry,
Thank you for sharing.
We are glad to hear that your experience was smooth and that you enjoy our products.
Best regards,
John Henric Team
Fast shipping, but follow-up was a hassle
The delivery was impressively quick — no complaints there.
However, the overall experience fell short. I had to push to get clarity on a missing refund. While customer service was respectful in tone, resolution required more effort on my part than it should have.
Not the worst, but not what I'd call effortless. Two stars.
12 May 2025
Unprompted review
Reply from John Henric
Hello Rino,
While we are glad to hear that your order arrived quickly, we are truly sorry to learn that the rest of your experience did not meet expectations. It is important to us that resolving any issue including refunds feels smooth and fair, and we regret that this required more effort from you than it should have.
We appreciate you highlighting this, as it helps us identify where we need to improve. Your feedback will be shared with our team so we can ensure better communication and follow-up going forward.
Regards,
John Henric Team
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