Keycense Reviews 573

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers appreciate the variety of products available, while some express concerns about product descriptions and seller accuracy. Some consumers report successful transactions and quick customer support, which is better than expected. People highlight the speed and kindness of the customer service team, especially when resolving issues. Some reviewers also appreciate the clear guidance provided during the purchase process. However, other consumers report issues with payments, order processing, and undelivered keys. Some people mention encountering errors, delays, or even a lack of response from customer support. A few reviewers express frustration with keys that have already been redeemed or are region-locked. Some reviewers report misleading practices, such as products being out of stock despite being advertised.

Based on these reviews

Rated 4 out of 5 stars

Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.

Company replied

Rated 3 out of 5 stars

Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their syst... See more

Rated 3 out of 5 stars

Bought two keys, one worked, the other is processing endlessly. Can't buy any more because it says my card is invalid (it is very valid I just made another purchase on eneba without issues) which... See more

Company replied

Rated 5 out of 5 stars

I bought a game on Friday (Metal Slug Tactics) they took my money, but didn't make my order appear in my order list, nor did they send me an email for it. I tried contacting support and every... See more

Company replied

Rated 5 out of 5 stars

Bought terraria steam altergift and the link I received just redirected me to the steam home page. Sent the problem to customer service and still no response from them after 10 hours. Really disappo... See more

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Rated 5 out of 5 stars

Hello, I made a payment for the game Last Epoch from the account associated with this email. The money was taken from my account but I did not receive the license by email, and no order appears i... See more

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Rated 5 out of 5 stars

I've now purchased from Keycense three times in the last six months. Every time the product has been delivered quickly, worked as expected, and included support resources. Consistently good service.

Company replied

Rated 5 out of 5 stars

All keys worked fine, had some difficulty with one of the keys, but CS help response time was quick and kind and better than expected, everything worked fine, they have my trust and will be getting mo... See more

Company replied

Rated 5 out of 5 stars

This is the first time I ever bought a steam key and everything turned out great! Both me and my friend managed to get Terraria with no problems. I will note that the price was slightly higher than wh... See more

Rated 5 out of 5 stars

I had an error message and i Copy and asked help or regime to the support, that answered in few time that this error was due my preesistente license and suggested to remove. The problem was solved and... See more

Company replied

Rated 5 out of 5 stars

Had some difficulty on my end with installation but having someone to chat to live to help within minutes and talk me through everything made my experience. Will 100% buy again and recommend.

Company replied

Rated 5 out of 5 stars

Wasn't sure what to expect, but I'm genuinely impressed. The Office key I purchased was much cheaper than the retail price and activated without any issues. The whole process was quick and well-docume... See more

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Rated 1 out of 5 stars

I’ve been a victim of the Nuro scams! The licenses are not genuine; they’re discontinued or blocked codes from Microsoft. I lost my money because PayPal now protects even the worst on the web. I prote... See more

Company replied

Rated 5 out of 5 stars

First understanding what was necessary for me was done well. Clear guidance helped me complete the purchase soon. I appreciate the timely communication and help received. Jason on the online chat w... See more

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Rated 1 out of 5 stars

I purchased a key for "Ridge Racer Unbounded Bundle" and received a key for "Ridge Racer Unbounded" (the base game, without any DLCs). The key was purchased on Aug 4th and I immediately opened... See more

Company replied

Rated 1 out of 5 stars

This is the worse site I’ve ever came to they won’t let me buy beamng they won’t tell me why they keep refunding my purchase 0/10 i don’t recommend buying here also they do not have instant deli... See more

Rated 5 out of 5 stars

The customer support team is slow, they've refunded me fully for the product I paid still I'd stay cautious of the sellers on this website but other then the sellers everything else about is is fine.

Company replied

Rated 1 out of 5 stars

Very bad and misleading practice: often when you buy a product at an ok price, they automatically refuse and refund the order. The price is still the same on the website, which means that it has not c... See more

Company replied

Rated 1 out of 5 stars

I bought a key for Eiyuden Chronicle: Hundred Heroes. It said on the game page that it was not region-locked and that I could activate it in my country (Brazil). But it is region-locked. I contacted s... See more

Rated 1 out of 5 stars

I bought a game from here and the key instantly given to me, but steam showed that the key had already been redeemed via a different account and is therefore invalid. Contacted the customer service... See more

Company replied

Rated 1 out of 5 stars

Bought a Steam key for Street Fighter 6. When I tried to redeem it, Steam informed me that the code was already redeemed. Paid for nothing and no response from customer support. Instead they are using... See more

Company replied

Rated 1 out of 5 stars

I placed an order on Keycense and the payment was successfully processed on my end. I have the receipt, screenshots, and full proof of the transaction. Despite this, no product was ever delivere... See more

Company replied

Rated 1 out of 5 stars

I bought a game, but I didn't receive a code, it's not in my order history, and I didn't receive an email. However, the money was withdrawn from my account. Their contact details don't work. I don't r... See more

Company replied

Rated 1 out of 5 stars

I bought Balatro in Europe, a Steam key, and I received an email that the order was confirmed, but I didn't receive any code. On the Keycense page, my order is constantly showing as "Loading," and I d... See more

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Rated 1 out of 5 stars

I placed an order for a Steam Key. Keycense took the money via PayPal and then immediately said " No Stock initiating a refund" but strangely no sign of a refund. After 6 days Iogged a refund reques... See more

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Rated 1 out of 5 stars

Never got my key, emailed them asking for a refund as they took the money from my account but I didn't receive my game. They replied and said they issued me a refund but it's been about 2 weeks and I... See more

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Rated 1 out of 5 stars

Bought tchia ,the payment went through but didn't receive the game. Tried contacting them but the support doesn't work. I have not received any refund yet too. I would appreciate if someone would get... See more

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Rated 1 out of 5 stars

I just bought Death Stranding Director's Cut but received Dying Light Definitive Edition (ROW) instead, which I did not ask for. I just got scammed by this fake site.

Company replied

Rated 1 out of 5 stars

Bought the game Gatekeeper, funds were charged yet the key has not arrived in my email. Customer service does not work, it simply says "Oops something went wrong" after you tried to send something... See more

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Rated 1 out of 5 stars

I placed an order for a game and it was in processing for over 2 hours. I contacted the support but nothing happened. Then my order automatically got refunded but day after a havent received any money... See more

Company replied

Rated 1 out of 5 stars

I found this site through another website, stating Keysense was selling "kill it with fire (2)"for a better price. Naturally, I clicked this one, get re-directed to the purchased and pay fo... See more

Rated 1 out of 5 stars

I never received the keys for World of Warcraft. Be aware that the products on the website are shown as available, but after making a payment you get nothing — neither the purchased keys nor a refund... See more

Company replied

Rated 1 out of 5 stars

They're advertising keys they don't have. 'refunded' 1 of my 2 keys purchased immediately after payment. I now have to wait a week for the refund to go through, so I don't have a key and they have m... See more

Company replied

Rated 1 out of 5 stars

dodgy site, instant "refunds" with no explanation why and when. do emails stating that im getting my money back or anything? support is crippled and wont reply smh

Company replied

Rated 1 out of 5 stars

I bought a Key and once recieved it had already been redeemed! I felt cheated. However I moved on and contacted support about my issue. I was contacted by a "Mariane", she asked for proof of the code... See more

Company replied

Rated 1 out of 5 stars

According to the information on the website, the keys are supposed to be sent immediately, which unfortunately is not true. Despite completing the payment, I have not even received an order confirmati... See more

Company replied

Rated 1 out of 5 stars

Purchased 2 keys of same product (paypal). No key was shown in My Orders, no response from seller in 40 hours, so I decided to ask paypal for refund. I will definitely stay away from this seller in... See more

Company replied

Rated 1 out of 5 stars

Purchased an account with the game "The Spell brigade". They gave me a russian account so I couldn't share the game with my EU main account. Not only that, 24h after purchase, Steam banned my... See more

Company replied

Rated 2 out of 5 stars

Bought wizard with a gun, the money sure was taken from my account and I didn't get the product there's no loading or anything, its as if i never even confired the payment but then again i bought i... See more

Company replied

Rated 1 out of 5 stars

Bought Eastwards and got charged but never got the code! I got “system error” during the purchase loading screen and the order wasn’t even recorded under my account. Highly disappointed.

Company replied

Rated 2 out of 5 stars

They provided a Steam Key that had already been used. I supplied ample proof of this and they keep telling me that they've forwarded the issue to their supplier. Their supplier might reply after 6 m... See more

Company replied

Rated 4 out of 5 stars

At the beginning the key did not work because it was ‘already in use’. The customer service resolved the issue in two days. So I give 4 star due to this inconvenient.


Company details

  1. Video Game Store
  2. Computer Software Store
  3. Gaming service Provider
  4. Software Vendor

Written by the company

Keycense is an industry platform specializing in digital software products, gaming, operating systems, productivity software, anti-virus, and more. What we do best is ensuring a secure and quality purchasing process for our customers.


Contact info

3.8

Great

TrustScore 4 out of 5

573 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Worked Perfectly

This is the first time I ever bought a steam key and everything turned out great! Both me and my friend managed to get Terraria with no problems. I will note that the price was slightly higher than what it claimed to be but only by about 50 cents. Overall though, can't complain! Great experience.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered UFC 5

Ordered UFC 5, the key came instantly, so it is an okay website for now...

28 January 2026
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for your feedback, much appreciated.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Sincerely,
Keycense Customer Support

Rated 5 out of 5 stars

I bought a game on Friday (Metal Slug…

I bought a game on Friday (Metal Slug Tactics) they took my money, but didn't make my order appear in my order list, nor did they send me an email for it.

I tried contacting support and every time I open a case their system throws me a generic error, tried multiple times and it's the same... guess they stole from me. :(

EDIT: Tis was my focking bank...

Turns out my bank was refusing payments, charged me to ride that money with interest for a couple of days, and then double fock me by delaying the notification. Thankfully the support team of keycense shed some light in this shit.

So there, changed the review, cheers.

29 January 2026
Unprompted review
Keycense logo

Reply from Keycense

Dear Customer,

We're happy to have usefully been of assistance, thank you for your positive feedback.

We remain at your disposal; please don't hesitate to contact us again if necessary.

Best regards,
Keycense Support Team

Rated 3 out of 5 stars

Has been ok, recently having issue with transaction completion

Have had a few transactions complete successfully. Most recent transaction is "not finalised", yet the transaction has gone through Paypal as authorized. Support said order hasn't reached their system. I'm aware of how the Paypal gateway works, so I don't really understand this response. Anyhow working with support but its been over a day in limbo. Their system also appears to offer no way to cancel an order "in limbo" .

24 January 2026
Unprompted review
Rated 4 out of 5 stars

Win10 home license: activation code received after 24hr

I purchased a win 10home license that is reported invalid during activation process.

Update: they provide the activation ID after 1 day.

22 January 2026
Unprompted review
Keycense logo

Reply from Keycense

Kind Customer,

Thanks for the positive update, we're happy to have resolved the issue you encountered.

If you need further information or support, please don't hesitate to contact us.

We remain at your disposal.

Keycense Support Team

Rated 4 out of 5 stars

Great choice but read the description…

Great choice but read the description and watch out for sellers mis-describing products. Refund process was tedious but they got there in the end.

2 January 2026
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for sharing your opinion, which we fully agree with: to avoid problems with orders, it's very important to read the product description before purchasing.

We remain at your disposal; please don't hesitate to contact us again if necessary.

Best regards,
Keycense Customer Support

Rated 5 out of 5 stars

I am responding to this request

I am responding to this request, to confirm the process was as it should always be, faultless.

7 January 2026
Keycense logo

Reply from Keycense

Dear Customer,

We're glad to hear that you're satisfied with the purchase process.

We remain at your disposal; if necessary, please don't hesitate to contact us for information and support.

Sincerely,
Keycense Customer Support

Rated 5 out of 5 stars

Excellent

This is the second time I've purchased a Windows 365 license at a price significantly lower than what Microsoft offered.
The process was very quick and without any problems.
Excellent!

30 November 2025
Keycense logo

Reply from Keycense

Dear Customer,

We're happy to hear you're satisfied with purchase.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Best regards,
Keycense Customer Service

Rated 5 out of 5 stars

Very good thank you

5 January 2026
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for sharing your opinion.

We remain at your complete disposal for information and support.

Best regards,
Keycense Customer Service

Rated 4 out of 5 stars

Wrong product but refunded

The product I ordered was mislabeled so the product I received was not the product I ordered.
However the support was helpful in solving the issue.

2 January 2026
Rated 1 out of 5 stars

False information about region-locked and bad support

I bought a key for Eiyuden Chronicle: Hundred Heroes. It said on the game page that it was not region-locked and that I could activate it in my country (Brazil). But it is region-locked. I contacted support, they answered me but it has been almost a week and I didnt get another key. Feeling scammed, be careful.

5 January 2026
Unprompted review
Rated 1 out of 5 stars

Search results don't match, always double check what you are offered for purchase, before you buy.

I found this site through another website, stating Keysense was selling "kill it with fire (2)"for a better price.
Naturally, I clicked this one, get re-directed to the purchased and pay for it.
But then I notice I had the wrong game, they sold me the "kill it with fire (1)" using the search for the newest tittle (2).

Since there is no information other than the product on screen, but a small thumbnail of the game, I failed to notice it during the checkout.
(Sorry I never knew about this game, and I was in a hurry, so I couldn't tell the difference if I was purchasing the latest tittle or an older.)

The price was low, therefore I didn't bother contacting their help desk because, at the end of the day, it's my fault to not check I'm being scammed before I hit purchase button, and I had already redeemed my key.

Fiddling with the search results is not nice. Feel free to keep those 2 dollars, and don't bother to return it, I will never change this review.

27 December 2025
Rated 5 out of 5 stars

Bought Tomb Raider Trilogy for Steam

Bought Tomb Raider Trilogy for Steam, got delivered in seconds. Price was awesome will use again!

3 January 2026
Unprompted review
Keycense logo

Reply from Keycense

Kind Customer,

We're happy to hear you're satisfied with purchase.

We remain at your disposal; please don't hesitate to contact us for information and support if necessary.

Best regards,
Keycense Customer Service

Rated 5 out of 5 stars

Everything was ok

25 December 2025
Keycense logo

Reply from Keycense

Dear Customer,

Thank you for your feedback.

We're happy to hear that everything was ok.

We remain at your disposal; please don't hesitate to contact us if necessary.

Best regards,
Keycense Customer Service

Rated 1 out of 5 stars

This is the worse site I’ve ever came…

This is the worse site I’ve ever came to they won’t let me buy beamng they won’t tell me why they keep refunding my purchase 0/10 i don’t recommend buying here also they do not have instant delivery once you buy you’re order will be saying processing for almost 24 hours then the next they they’ll send an apology message DO NOT BUY FROM THIS SITE IT'S A WASTE OF TIME!!!

and i placed two orders

Order:#6943fc29c08333376203e142

Order:#6942543a34428488688fe21d

16 December 2025
Unprompted review

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