Lace & Lush Reviews 460

Recently ordered a set and curious as to if anyone could give some insight on their shipping experience with these guys? I am aware of the overseas shipping as well as the estimated shipping date, can... See more

Excellent quality products: true to size. Only down side is very slow shipping. Took nearly 3 weeks to arrive so don’t purchase if you need lingerie in a hurry but otherwise I can’t fault it. Customer... See more

Further to my review below, customer services made contact and very quickly issued me a new item completely free of charge. Please go up a few sizes if you are buying to avoid any disappointment!! G... See more

I was really concerned when I realised this company was overseas and didn't realise deliver would be over a week. I was even more concerned when the item didn't fit. The items themselves are beautiful... See more

Garments are well made and sizing is a true fit for size. Delivery took longer than anticipated, but did arrive (in Australia) two (2) days before Christmas!!! Was expecting the garments to be in a b... See more

Should have done some more research before ordering. Really lovely lingerie designs but tiny - XL bra size cup is probably a XS at best! Delivery wasn’t too long a wait and items arrived as ordered... See more

First time buying from this brand and delivery too a little to arrive to UK, however the lingerie is exactly as it looks like in the photos - stunning and high quality. Had an issue with part of... See more

Such beautiful quality! Make sure to check the size guides as I'm a UK 8-10 and fall in the Large bracket - this didn't seem right at first but they're a perfect fit. Felt so confident, so beautiful a... See more

Badly fitting and poor returns policy. I think it's unacceptable that items bought within a week either side of black Friday can't be returned and that, if you do make a return, you must pay for the... See more

Still had delivery from 17/3 . going backwards and forwards with emails. they sent a picture of a front door which is nothing like ours or any of our Neighbours. now just playing email ping pong w... See more

The three products I received (the Zia body suit, the Electra body suit, and the micha bodysuit) were excellent.They all look absolutely stunning and feel extremely high quality. I will 10/10 buy more... See more

I ordered two sets one was very clearly a large and extremely damaged with no tagging what so ever. I reached out to them multiple times requesting a refund and information on how to return it and hav... See more

Customer service was a bit slow to respond but they were extremely accommodating and solved my issue quickly and even threw in some extra stuff to make up for my issues. I appreciate their help a lot.... See more

Have emailed several times to email provided to try start a return, all emails have been ignored. There is no other way to return items. I presume they just ignore going by the other reviews so that t... See more

I already bought 4 items from them and really recommend!! There’s a mix of comments that items run small, i would say that bras do run a little bit small but bottoms definitely not. Would be good t... See more

Buyer beware! Comes from china and quality is poor! Delivery took over 2 weeks when purchased as a Christmas present (didn’t arrive in time!) and when finally received quality is shocking. Lopsided... See more

Do not buy from this company. Their website is made to look like a premium Western website of high quality items. I got the very expensive items THREE WEEKS after ordering. They are cheap Chinese prod... See more

My order arrived super-fast and I’m in love with each and every piece I ordered. I’m doing a photoshoot which is well outside my comfort zone but these pieces fit perfectly, fit my theme of sexy... See more

Update - Have had confirmation from Evri that my parcel is lost and informed Lace & Lush with 3 separate e-mails. They are now just ignoring my requests to resend my order. Like others would give 0 i... See more

Awful quality!! Lie about their story/ethos on website, garments shipped from china. Take over 2weeks to come (not worth the wait, trust me) customer service not worth the hassle, total scam!! Iv reac... See more

Poor quality for high price items. No branded tags within the pieces, making it feel even cheaper and shein like quality. I won’t be returning due to reading reviews of difficultly and high cost to bu... See more

Absolutely appalling company. I placed an order in September, and contacted about a return less than a week after delivery. I got an immediate response offering an exchange to a different size of the... See more

AVOID THIS RETAILER! I purchased a few items and aside from it taking more than 2 weeks to NEARLY be delivered, the kicker was when USPS confiscated the package because Lace & Lush used counterfeit... See more

Lace and Lush have some lovely items, but their customer service is severely lacking. As of today (02/07/25) I’ve tried repeatedly contacting them to initiate a refund (I’ve been a repeat customer)... See more

Don’t trust the sizing chart. Placed my order, carefully checking the sizing chart to ensure the correct size. Item said it would fit E cup so as a DD should have easily fit, however the material wo... See more

Very nice stuff , come as quick as it could with a very close time to Xmas purchase. Customer support was second to none, literally can't fault the time response and the response I got , absolutely... See more

Emma - Lace & Lush As per my emails and Trustpilot message sent to you. There is obviously an error with your website and retaining the order address. Your website has not properly... See more

I bought 2 lingerie's sets and was hoping to receive them before Valentines Day. The order arrived within the estimated period and it wasn't necessary to pay any taxes. Great quality

I have no idea if the product is any good because the the delivery driver left my package on my doorstep, not in a safe place or with a neighbor. On the door step on a busy road where it was stolen.... See more

Ordered e-gift cards which are supposed to be sent immediately. It’s been 5 days and they still have not been sent even though I have been charged for them. Have emailed “support” now 3 times at t... See more

The Micha bodysuit looked a little lighter than the photos online, but still really pretty. The neckline could’ve been softer though;it’s a tiny thing, just being honest. Otherwise, fits great and fee... See more

I'm an overseas buyer. I purchased two items. One didnt fit quite right. I emailed customer service and my issue was rectified immediately, beyond my satisfaction. The quality of the items are outstan... See more

I bought 3 sets as I thought they were a really lovely designs and a little bit different. £40 per set I thought was affordable but still just within market pricing not to raise any of my suspicio... See more

The 2-1 deal was amazing. Upon ordering the sizes were a bit inconsistent with what was suggested. Upon reaching out I got a response from someone in customer service immediately, and even though... See more

I ordered two lingerie sets during the 2-for-1 sale. Unfortunately, the order never arrived. On the day the parcel was supposed to be delivered, I was home all day, yet the tracking later cl... See more

Bought for my wife, I ordered the wrong size with out realizing (bottoms were a little small from the first set, didn’t know she wanted a size up). Let customer service aware of situation and they got... See more

I've been trying to return an unopened, unworn item as per the Return Policy on the website but customer service is horrendous! First email requested return was on 18/08, they immediately replied... See more

Completed an order through the website which was very easy and no glitches. It’s one thing that really puts me off ordering online if the website is too complicated. Once ordered the delivery... See more

Terrible! Material and shape very cheap and cheaply made. The clip/clasp on my suspenders broke upon initially trying them on. When I requested a refund/return I had the option for accepting 25%... See more

Cheap products, terrible quality and sizing! Took two weeks to arrive and I was very disappointed with the order and quality of the products, I have asked for a refund and requested to start a retu... See more