I,ve been with Leaders in Lewisham ( formerly Oak Estates) for over 35 years. I originally bought my property through them and they have been my letting / management agents for the past 20 years. Ob... See more
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Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email [email protected] with your full name, the name of the branch you dealt with and the property address.
Written by the company

United Kingdom
Replied to 86% of negative reviews
Typically replies within 1 week
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My experience with Calum has been great so far. He has made what can be a daunting process a lot easier with his help and support!

Reply from Leaders
Really helped us step into the renting market as a family that had just moved back to the UK with no transferable background, negotiating with the landlord on our behalf. Katarina and her team in the Haywards Heath office have supported us at every step.

Reply from Leaders
Callum was a pleasure to deal with. Friendly and professional throughout
He was able to answer all of my questions and was fair and honest
He’s a real asset to your business

Reply from Leaders
Leaders managed my rental property extremely well. Scarlet who managed the property was professional, responsive and supportive. I was always informed of issues promptly and she followed up quickly and reliably on my requests. Highly recommended!

Reply from Leaders

Reply from Leaders
The nightmare continues. I received an almost satisfactory response to my complaint, but they haven't processed my moving out properly and nearly blocked a payment to me. So I'm now still at risk of debt collection due to their incompetence.
Do not use under any circumstances, absolutely every interaction with them has been been handled by a dangerous idiot making severe legal errors.
They also never completed essential repairs discovered at the beginning of my tenancy.
I spoke to Calum and he was professional and friendly with clear cut communication and good customer service.

Reply from Leaders
Looking for a property under a certain budget and to ones liking is very hard enough. Molly helped to identify properties that was to our liking, including location. She listened to the spec and made things happen

Reply from Leaders
The whole process of rental was very easy to do and extremely straightforward. The staff at the office were very polite and helpful and aided me through the process.

Reply from Leaders
Had a great viewing today with Calum. He was friendly, professional, and really easy to talk to. He took the time to answer all my questions, explained everything clearly, and never made the viewing feel rushed or pressured. It made the whole experience relaxed and positive. Thanks, Calum.

Reply from Leaders
Scarlet was very helpful, professional and informative. She followed up enquiries in a very efficient time frame. She is an asset to the team. Thank you Scarlet.

Reply from Leaders
Quick, efficient and very friendly service from Macy. Couldn’t ask for much more

Reply from Leaders
Had an issue with the accounts department overcharging me and chasing my tenants for rent they had already paid but Jessica Spicer my property manager dealt with the issue quickly and efficiently. Many thanks

Reply from Leaders
He is very smart , calm , polite . I really appreciate how he handle his viewing with his client . I will always recommend more clients to him

Reply from Leaders
My experience with Leaders Cambridge has been one of the most unprofessional and chaotic encounters I have ever had with a letting agency. I wish there was a 'NO' star option.
I was initially told by two of their agents, Kori O’Neil and Amy Rutherford, that the garage advertised with the property could not be handed over, and that it had been incorrectly advertised. This was a major part of the listing and a key reason I applied for the property.
When I requested a refund of my £321.29 holding deposit, stating clearly that I did not wish to proceed with a property that was misrepresented, another agent, Jake, suddenly emailed me claiming it was all a “confusion” and that the garage could now be included. By this point, the inconsistency and lack of transparency were obvious red flags, and I no longer felt safe entering a tenancy with such disorganised management.
Instead of acknowledging their mistakes, their CEO, Michael, called me and tried to frame the situation as if I was backing out of the agreement despite the fact that I have written emails from Kori, Amy, and Jake confirming the garage was refused and the advertisement was incorrect. He insisted the holding deposit could not be refunded, even though the withdrawal was entirely due to their mismanagement and contradictory information.
Because of their errors, I was forced to extend my hotel stay, paying an additional £612, completely outside my budget and planning. I was left without a property, out of pocket, and having to start the search all over again including paying another holding deposit elsewhere.
This entire experience has shown a lack of professionalism, poor internal communication, misleading advertising, and no accountability for the financial and emotional impact on prospective tenants. I would strongly advise others to be cautious when dealing with L|Leaders Cambridge branch 140 Hills Rd, CB2 8PB. I hope this review encourages better transparency and respect for future tenants.

Reply from Leaders
Both Nick Hawkins and Finlay Rippin were excellent, very attentive, responded promptly, kept me informed throughout the whole process, and responded to queries without delays. For me as a first time landlord, this was a very positive experience. All went very smoothly.

Reply from Leaders
Malik was friendly and transparent during the my renting process. His proactive updates, communication, detailed instructions and professionalism during my process of viewing, renting and to final move-in was incredible which makes me settle for Leaders and I will recommend him to my friends over again.

Reply from Leaders
We had a great experience with Leaders Beckenham and Aleyna. She was very helpful, friendly and efficient in answering our questions and keeping us up to date along the process.

Reply from Leaders
Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !

Reply from Leaders
Bilal has been very helpful with our tenancy process from the beginning. And he continues to promptly sort out any issues that arise. We've had a great experience with him.

Reply from Leaders
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