Leaders  Reviews 7,650

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers consistently praise the staff for their diligence, support, and helpfulness. People appreciate the team's reliability, efficiency, and clear communication. Many reviewers specifically commend individual staff members, highlighting their professionalism, responsiveness, and genuine care. Customers are particularly pleased with the speed and clarity of responses to their questions, as well as the efficient handling of their issues. Consumers also mention the friendly and approachable nature of the staff, which makes the entire experience more pleasant and stress-free. The customer service is frequently described as exceptional, with reviewers noting the agents' willingness to go the extra mile to assist them.

Based on these reviews

Rated 5 out of 5 stars

I,ve been with Leaders in Lewisham ( formerly Oak Estates) for over 35 years. I originally bought my property through them and they have been my letting / management agents for the past 20 years. Ob... See more

Company replied

Rated 5 out of 5 stars

I've been using Leaders in Kingston/Surbiton to let my apartment for five years. This is principally because of the local manager, Nick Hawkins. He oversees a team which, while the people change, rema... See more

Company replied

Rated 5 out of 5 stars

Selwyn Pacheco was outstanding throughout the entire process. He was professional, responsive, and genuinely helpful at every stage. Any questions I had were answered quickly and clearly, and everyth... See more

Company replied

Rated 5 out of 5 stars

Victoria has really helped us every step of the way through finding our new flat. She has been really responsive to all our questions and happy to follow up with the landlord on anything we wanted. I'... See more

Company replied

Rated 5 out of 5 stars

I have been using Leaders letting agents in Leatherhead for many years now. My ‘go to’ person is Rebecca (Becky) Cattell, she is very professional and at the same time very down to earth, very helpfu... See more

Company replied

Rated 5 out of 5 stars

Had a great viewing today with Calum. He was friendly, professional, and really easy to talk to. He took the time to answer all my questions, explained everything clearly, and never made the viewing f... See more

Company replied

Rated 5 out of 5 stars

This the second property we’ve rented through Leaders in Burgess Hill, and once again we had a smooth process. In particular, James Dean was an incredible support through the process, and always answe... See more

Company replied

Rated 5 out of 5 stars

Daniel @Leader made my rental search so much easier. He is professional, punctual, and very persuasive when it comes to getting the best deal for his clients. If you want an agent who knows how to get... See more

Company replied

Rated 5 out of 5 stars

We have just let out flat through Selwyn at Leaders , Forest Hill branch. The whole experience from the start was handled very professionally, Selwyn explaining all the new regulations regarding l... See more

Company replied

Rated 5 out of 5 stars

The company was very professional since day one. We stayed in a terraced home managed by Leaders for around 3 years before moving into our own home. Never had any complaints with the property manager... See more

Company replied

Rated 5 out of 5 stars

5 STARS FOR TIERNEY! Tierney has picked up and owned problems like no one I have previously experienced in 20 years of letting out my properties. Calls she has taken off my hands includes speaking to... See more

Company replied

Rated 5 out of 5 stars

Grace was very helpful and professional throughout the process. She replied quickly to my emails, explained everything clearly and helped me with setting up the utilities and other questions about t... See more

Company replied

Rated 5 out of 5 stars

I’ve been searching for a flat in south east London to rent and spoken with lots of estate agents but Lucy at Leaders was by far the most efficient, supportive and professional. Within minutes of enqu... See more

Company replied

Rated 5 out of 5 stars

I have been renting an apartment through this agency for over four years, and I can honestly say that I am very satisfied with their services. Throughout this time, the communication has always been c... See more

Company replied

Rated 5 out of 5 stars

This will be my second time renting with leaders but Grace Boulton has been absolutely amazing throughout the whole process so far. She is super quick to reply, reassure and answer any questions we ha... See more

Company replied

Rated 5 out of 5 stars

I had the pleasure of having Macy show me around a gorgeous property… from the first phone call she was so professional and polite, and made me feel comfortable. I was also assisted by Selwyn who... See more

Company replied

Rated 5 out of 5 stars

We’ve had an absolutely fantastic experience with Leaders Estate Agents in Faringdon, and especially with Mel. She has genuinely bent over backwards to help us every step of the way, nothing has ever... See more

Company replied

Rated 5 out of 5 stars

Jaspreet and her team including Owen, James, Charlie, jamil Lucy,and cj at the nottingham and long eaton branch just to say how efficient and hospitable towards me which make feel confident and at eas... See more

Rated 5 out of 5 stars

I decided to move out for the first time and used leaders to guide me the through the process. The whole process was really straightforward, Libby Riddle dealt with my application and she went above a... See more

Company replied

Rated 1 out of 5 stars

Do not do business with this company. They are only interested in making money for themselves not their clients. Service is poor, most services have been centralised and monies are regularly withhel... See more

Company replied

Rated 1 out of 5 stars

Awful company in Lowestoft ! Moved into a private rented property with no break clause. Reported the problems to manager and was mocked. Very condescending. Water was coming through the windows when i... See more

Company replied

Rated 1 out of 5 stars

It’s been 2 years since my first review and we’re still waiting for fitting the washing machine its place in the kitchen and to fix the rain water’s flooding in from window frame … Leaders Manch... See more

Company replied

Rated 1 out of 5 stars

The sheer lack of care or effort is ridiculous. Basic questions take days to get responses, applications get passed around between people who are either on annual leave or don't know what's going on.... See more

Company replied

Rated 1 out of 5 stars

End of tenancy deposit still not received after 5 weeks , formal complaint lodged , spoke to several agents promising call back within 2 hours as the manager was every time in lunch break even at 1... See more

Company replied

Rated 5 out of 5 stars

I would like to commend Mea Evans, Leaders Letting - for her help and consistent partnership with us as renters in Tonbridge. As most tenants will know, renting is never without its challenges but w... See more

Company replied

Rated 5 out of 5 stars

We recently moved into our rental property and had a few issues at the start. As soon as Cameron Salisbury found out, he got everything sorted really quickly and made sure the repairs were done withou... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience working with Sophia Stanford throughout my property search. She went above and beyond to help me secure my new home, showing genuine care, patience, and professionalism... See more

Company replied

Rated 5 out of 5 stars

Leaders Forest Hill were absolutely brilliant. Selwyn dealt with our first inquiry he was professional & well versed in the local area. He kept in touch with us every step of the way & answere... See more

Company replied

Rated 5 out of 5 stars

Siobhan provided outstanding service both in helping us rent our property and in finding tenants. She was professional, efficient, and always kept us informed. Everything was handled smoothly and wit... See more

Company replied

Rated 5 out of 5 stars

Thanks so much for Scarlet Hobbs of leaders who is our new Property Manager. She is not only an efficient Manager but also a courteous person. I appreciate her prompt reply in my every email. Mo... See more

Company replied

Rated 1 out of 5 stars

Absolutely terrible. Viewed a property to rent, put in an application the next day. Then strung along and tried to convince us to do a no deposit option (because it’s “better for the landlord”) while... See more

Company replied

Rated 5 out of 5 stars

Grace Boulton has helped us out with both our first and second experience renting now, and has been absolutely fabulous. She always responds quickly to has been a great help in answering the (many) q... See more

Company replied

Rated 1 out of 5 stars

Leaders at Letting Landlords down. Whilst having properties 'managed' by Leaders I had nothing but problems and if they weren't caused by Leaders...they definitely made them worse. Staff were ve... See more

Company replied

Rated 5 out of 5 stars

Summer has been fantastic from start to finish. She was professional, approachable, and kept me updated at every stage, making the whole process smooth and stress free. What stood out most was her gen... See more

Company replied

Rated 5 out of 5 stars

Cameron Salisbury is my property manager, l find him very friendly and approachable and efficent at his job. Winter last year my boiler broke and Cameron got it sorted and back up and working in a... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Rental Agency
  5. Real Estate Surveyor

About Leaders

Written by the company

Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.

For all formal complaints, please email [email protected] with your full name, the name of the branch you dealt with and the property address.

Book free sales valuation
Book free rental valuation

Your local property experts

Written by the company

Whether you are looking to sell or let your home, our teams are on hand to help.

Contact info


4.4

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My experience with Calum has been great…

My experience with Calum has been great so far. He has made what can be a daunting process a lot easier with his help and support!

7 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear N Joseph We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Really helped us step into the renting market

Really helped us step into the renting market as a family that had just moved back to the UK with no transferable background, negotiating with the landlord on our behalf. Katarina and her team in the Haywards Heath office have supported us at every step.

10 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Iain We greatly appreciate your 5-star review and the time you took to share your experience with Katrina and the team. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Callum was a pleasure to deal with

Callum was a pleasure to deal with. Friendly and professional throughout
He was able to answer all of my questions and was fair and honest
He’s a real asset to your business

11 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Laura We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Highly recommended!

Leaders managed my rental property extremely well. Scarlet who managed the property was professional, responsive and supportive. I was always informed of issues promptly and she followed up quickly and reliably on my requests. Highly recommended!

11 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Richard, Hove, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Amazing

Great team, especially Aimee who has gone above and beyond!

10 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Ali, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aimee. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 1 out of 5 stars

Dangerous idiots

The nightmare continues. I received an almost satisfactory response to my complaint, but they haven't processed my moving out properly and nearly blocked a payment to me. So I'm now still at risk of debt collection due to their incompetence.

Do not use under any circumstances, absolutely every interaction with them has been been handled by a dangerous idiot making severe legal errors.

They also never completed essential repairs discovered at the beginning of my tenancy.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

lear cut communication and good…

I spoke to Calum and he was professional and friendly with clear cut communication and good customer service.

11 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Stephen Caster We greatly appreciate your 5-star review and the time you took to share your experience with Callum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Molly Lucking - Leaders Bromley

Looking for a property under a certain budget and to ones liking is very hard enough. Molly helped to identify properties that was to our liking, including location. She listened to the spec and made things happen

19 January 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Maria, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Molly. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

Amazing and Straightforward

The whole process of rental was very easy to do and extremely straightforward. The staff at the office were very polite and helpful and aided me through the process.

6 January 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Iain Welch, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Had a great viewing today with Calum

Had a great viewing today with Calum. He was friendly, professional, and really easy to talk to. He took the time to answer all my questions, explained everything clearly, and never made the viewing feel rushed or pressured. It made the whole experience relaxed and positive. Thanks, Calum.

10 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Moses We greatly appreciate your 5-star review and the time you took to share your experience with Calum. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Scarlet was very helpful

Scarlet was very helpful, professional and informative. She followed up enquiries in a very efficient time frame. She is an asset to the team. Thank you Scarlet.

9 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Saira Salajee We greatly appreciate your 5-star review and the time you took to share your experience with Scarlet. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

Efficient

Quick, efficient and very friendly service from Macy. Couldn’t ask for much more

10 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Asia-Skye King We greatly appreciate your 5-star review and the time you took to share your experience with Macy. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 4 out of 5 stars

Had an issue with the accounts…

Had an issue with the accounts department overcharging me and chasing my tenants for rent they had already paid but Jessica Spicer my property manager dealt with the issue quickly and efficiently. Many thanks

9 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Karen Savage, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Jessica. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

He is very smart

He is very smart , calm , polite . I really appreciate how he handle his viewing with his client . I will always recommend more clients to him

9 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Porry James, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 1 out of 5 stars

Unprofessional Handling, Incorrect advertisement and Financial Loss Caused by Leaders Cambridge

My experience with Leaders Cambridge has been one of the most unprofessional and chaotic encounters I have ever had with a letting agency. I wish there was a 'NO' star option.
I was initially told by two of their agents, Kori O’Neil and Amy Rutherford, that the garage advertised with the property could not be handed over, and that it had been incorrectly advertised. This was a major part of the listing and a key reason I applied for the property.
When I requested a refund of my £321.29 holding deposit, stating clearly that I did not wish to proceed with a property that was misrepresented, another agent, Jake, suddenly emailed me claiming it was all a “confusion” and that the garage could now be included. By this point, the inconsistency and lack of transparency were obvious red flags, and I no longer felt safe entering a tenancy with such disorganised management.
Instead of acknowledging their mistakes, their CEO, Michael, called me and tried to frame the situation as if I was backing out of the agreement despite the fact that I have written emails from Kori, Amy, and Jake confirming the garage was refused and the advertisement was incorrect. He insisted the holding deposit could not be refunded, even though the withdrawal was entirely due to their mismanagement and contradictory information.
Because of their errors, I was forced to extend my hotel stay, paying an additional £612, completely outside my budget and planning. I was left without a property, out of pocket, and having to start the search all over again including paying another holding deposit elsewhere.
This entire experience has shown a lack of professionalism, poor internal communication, misleading advertising, and no accountability for the financial and emotional impact on prospective tenants. I would strongly advise others to be cautious when dealing with L|Leaders Cambridge branch 140 Hills Rd, CB2 8PB. I hope this review encourages better transparency and respect for future tenants.

4 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Raheel

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Both Nick Hawkins and Finlay Rippin…

Both Nick Hawkins and Finlay Rippin were excellent, very attentive, responded promptly, kept me informed throughout the whole process, and responded to queries without delays. For me as a first time landlord, this was a very positive experience. All went very smoothly.

6 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Hsein Kew We greatly appreciate your 5-star review and the time you took to share your experience with Finlay and Nick. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

My experience with Malik during renting was incredible

Malik was friendly and transparent during the my renting process. His proactive updates, communication, detailed instructions and professionalism during my process of viewing, renting and to final move-in was incredible which makes me settle for Leaders and I will recommend him to my friends over again.

28 January 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Joy Oluyole We greatly appreciate your 5-star review and the time you took to share your experience with Malik. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

Rated 5 out of 5 stars

We had a great experience with Leaders…

We had a great experience with Leaders Beckenham and Aleyna. She was very helpful, friendly and efficient in answering our questions and keeping us up to date along the process.

6 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Joseph Foskett, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Aleyna and the team. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 4 out of 5 stars

Calum was friendly and punctual.

Calum was polite, very pleasant and arrived on time. He was helpful and any questions he couldn’t answer, he rang a colleague to confirm. A very nice young man !

6 February 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Kirsty Edwards, Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Callum. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence. Kind regards, Customer Care Team

Rated 5 out of 5 stars

A great experience with Bilal!

Bilal has been very helpful with our tenancy process from the beginning. And he continues to promptly sort out any issues that arise. We've had a great experience with him.

31 January 2026
Unprompted review
Leaders  logo

Reply from Leaders

Dear Anagha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bilal. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look