Lili Reviews 4,032

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the platform for its user-friendliness, highlighting the ease with which they can manage their business finances. The app's intuitive design and straightforward functionality receive frequent praise, making tasks like expense tracking and tax preparation simpler. Consumers value the convenience and flexibility the platform offers, particularly for freelancers and small business owners. People also commend the company's customer service, describing it as fast, helpful, and genuinely attentive to their concerns. The speed of deposits is another frequently mentioned benefit, helping users maintain a healthy cash flow. However, some reviewers report issues with payments and customer service, particularly regarding fund access and account resolution. Despite these concerns, many users find the platform reliable and supportive, especially for those just starting.

Based on these reviews

Rated 5 out of 5 stars

Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years... See more

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Rated 5 out of 5 stars

I’ve really enjoyed my experience with Lili. The app is very easy to use and makes managing my business finances simple. Their customer support team is always fast and helpful whenever I have a questi... See more

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Rated 5 out of 5 stars

My experience has been great so far. In comparison with traditional banks that charge monthly fees for everything and I had to physically be at the bank for certain transactions. This takes me away... See more

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Rated 5 out of 5 stars

I’ve really enjoyed using Lili for my business banking. Everything is super easy to set up and use fast, smooth, and straightforward. What really stands out to me is their customer service; they’re q... See more

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Rated 5 out of 5 stars

Lili Bank has been a great banking solution for my business. The platform is easy to use, deposits are fast, and everything is clearly laid out so I always know where my money stands. I really appreci... See more

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Rated 5 out of 5 stars

I was waiting to verify my Etsy account for my shop funds and Lily notified me immediately when my micro deposit hit with instructions on what to do next. Without me asking or anything. Very pleasantl... See more

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Rated 4 out of 5 stars

I love the ability to categorize expenses, transfer money, and write checks, as well as the option to automatically set aside money for taxes and savings. The only downside is that I can’t Venmo payme... See more

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Rated 5 out of 5 stars

I've had Lili as my business banker for 2 years now as of last month. I just starting paying for a subscription this year. Lili is SO EASY to use even as a free user and the benefits are top notch! I'... See more

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Rated 5 out of 5 stars

I love all the features, my favorite is the fact that I get to acan receipts, allocate the expense to what it is, supplies, food, payroll, rent etc… and better yet I can generate monthly reports break... See more

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Rated 5 out of 5 stars

I’ve been using Lili for over two years and I’m very happy with the experience. The product keeps improving on a daily basis, they clearly listen to their clients and the market, and they consistently... See more

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Rated 5 out of 5 stars

I like service provided by the bank , especially now with ability to send and receive international wires . I would like to see the account limits raised for Deposits (Cash and Checks) ACH & wir... See more

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Rated 5 out of 5 stars

This app has taken the stress out of invoicing and saving to pay my taxes. The debit card feature makes it easy to spend forthis app has taken the stress out of invoicing and saving to pay my taxes. T... See more

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Rated 5 out of 5 stars

So far my experience has been great with Lili. I love how everything is integrated and there are different accounts we can upgrade to along with the HYSA attached as well. So far my experience... See more

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Rated 5 out of 5 stars

No surprise fees at all, I signed up and had access to banking services for my small business. It's perfect for someone that's just starting out when cash flow isn't to consistent or high yet

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Rated 5 out of 5 stars

As a self-employed professional, Lilli has been a game-changer for me. Managing both personal and business finances used to be stressful, but Lilli makes it effortless. The app is clean, simple to na... See more

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Rated 5 out of 5 stars

Have a great experience with this bank. It’s more like a digital bank but you can still make cash deposits by going into Walgreens or Walmart. So convenient! Highly recommend!

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Rated 5 out of 5 stars

An excellent and secure banking app. After my Google account was hacked, their team helped me recover and secure my Lili account quickly. Outstanding customer care when I needed it most.

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Rated 1 out of 5 stars

DO NOT OPEN AN ACCOUNT WITH THEM THEY HOLD PEOPLE MONEY FOR NO REASON . Lili Bank has been holding my money for no valid reason. I have a pending transaction that should have been released by n... See more

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Rated 1 out of 5 stars

CANNOT RECOMMEND! I was a loyal customer for over 2 years when lili shut my account without any notice. I've never had a negative balance and my account has always been in good standing. I asked fo... See more

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Rated 1 out of 5 stars

Lili is the worst online bank I’ve ever dealt with. My account had unauthorized charges, and even after I filed a police report and provided solid proof, Lili still refused to refund my money. Th... See more

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Rated 2 out of 5 stars

They change your account and routing number regularly, and they make you verify to transfer money and the 2 step verification doesn't work...and it takes 3 days to recieve your money without a fee.... See more

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Rated 1 out of 5 stars

Beware of this "app" bank. I started my business account and when i wired money into my account to fund it, I got an email that my transaction had been returned with no explanation, and immediately g... See more

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Rated 5 out of 5 stars

User friendly. Great customer service. Anytime an issue arises they are quick to get it taken care of. I love the ease of sorting expenses on the go. Then there is the integration in to QuickBooks tha... See more

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Rated 5 out of 5 stars

After trying US Bank, Capital One, Found, etc etc. I have found the one. All in one accounting, easy to use, amazing support, and does not randomly block my utilities. Whatever you all do at Lili i... See more

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Rated 5 out of 5 stars

I've been using Lily for years and it has been the most reliable banking app I've used so far. The only thing I dont like is that cash deposits aren't instant. They usually take about 15 minutes to sh... See more

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Rated 4 out of 5 stars

Great for small business and monitoring income/expenses. Not too fond of the processing fees unless you are including tax into your invoice but the system does the job that is needed

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Rated 5 out of 5 stars

I have this bank and Mercury for my business, can’t lie definitely enjoying this one. Also love compared to other major business accounts the extras this one gives with no problem instead of charging... See more

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Rated 1 out of 5 stars

Fintech convenience should not come at the cost of financial accountability. Over $15,399 of my company’s funds have been debited from our Lili business account (issued by Column Bank) —... See more

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Rated 5 out of 5 stars

Great online experience. Local ATM withdrawal at very close locations to me. Easy to track spending to match with jobs being performed. Great APP so far!

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Rated 5 out of 5 stars

Lili has been an amazing experience so far. The app is very easy to navigate, fast, and user-friendly. I love how simple it is to manage my business finances without stress. Highly recommend!

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Rated 5 out of 5 stars

Lili has always treated me well with my small business!! With depositing checks, moving over money from my business account. All around helpful when my account is tampered with!

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Rated 5 out of 5 stars

My experience with Lili Bank has been straight forward, no nonsense, internet banking. This method really meets the needs of my company and how we like to do business.

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Rated 4 out of 5 stars

Love the easy setup, tax prep, categories of spend. Improvement suggestion on what happens when you need support (ie had an ACH setup question).

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Rated 1 out of 5 stars

This app and service is run by crooks and if you use them you’ll find out the hard way. Realize the 5 star reviews here are fake…they are written by hired teams overseas to solely boost their rati... See more

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Rated 5 out of 5 stars

I like the way they keep track of my business endeavor keeping me aware of where and what plus how I spend money I'm still learning the system but it's been good

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Rated 5 out of 5 stars

Lilly is one of the most professional, well maintained, and up-to-date online business banks I’ve ever come across. It’s so easy to use and I love how flexible they are with a variety of business opti... See more

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Rated 4 out of 5 stars

I am glad that I chose Lili as my bank. It has everything that you need to help organize the details. I’m glad they had updated this. It’s make my banking a lot smoother. I could live without the mont... See more

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Rated 5 out of 5 stars

This has been a great way to reach out to customers that have an outstanding bill or job ticket overdue. Could not have created one better myself.

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Rated 1 out of 5 stars

We will be taking legal action against Lili. When the business account was suspended, WITH money still in said account, there was no notification about said suspension. We tried contacting Lili throug... See more

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Rated 1 out of 5 stars

We have been waiting two weeks for our application to be processed. Our company submitted all the necessary documents that Lili requested. Customer service has not given us any answer to what the ho... See more

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Rated 5 out of 5 stars

I have been using my Lili account since the pandemic in 2021 and it has not failed me once! I also have the option to upgrade my account and there are never any delays with processing checks and payme... See more

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Rated 5 out of 5 stars

My experience has been overall very positive and if I do have any questions or concerns- the whole team has been very helpful!! Great App for a Small- Business looking BIG!!!😊

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Rated 5 out of 5 stars

Having access to a bank account that tracks expenses and generates financial data is amazing. I would like to make edits to the balance sheet to include items not purchased with Lilly card, however.

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Rated 5 out of 5 stars

They are a great banking app. They took care of me when my Google account was hacked and all of my apps were stolen since my passwords were saved to my Google password manager. They helped me recove... See more

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Rated 5 out of 5 stars

Very professional, and helpful. Helped me to get my buisness account set up. They have fantastic tools to help you launch your buisness. Everytime ive had questions they are kind & knowledgeable. You... See more

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Rated 5 out of 5 stars

I had a very good experience with Lili Bank. Opening the account was quick and easy, and the steps were simple. I also find it easy to use every day—the app is clear and works well for basic banking.... See more

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Rated 5 out of 5 stars

Way easy to use and categorize income and spending. Notifies of any account changes which is helpful when dealing with a high volume of transactions.

Company replied


Company details

  1. Alternative Financial Service
  2. Financial Institution
  3. Non-Bank Financial Service

Written by the company

By combining a checking account with technology to save on taxes and accounting software, Lili is an all-in-one banking app designed to save time and money for anyone who runs a business on their own.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback. We’re pleased to hear that you find Lili excellent and easy to use. Our team is committed to delivering a seamless financial experience for businesses, and we appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback. We’re glad to hear that Lili makes it easy to track your daily expenses. Helping businesses stay organized and in control of their finances is our priority, and we appreciate you sharing your experience.

Rated 5 out of 5 stars

Perfect Business Starter Account

Easy to use and great for new small businesses.

9 February 2026
Lili logo

Reply from Lili

Thanks so much for the kind words! We’re glad Lili has been easy to use and helpful as you get your business started. Wishing you lots of success— we’re here whenever you need us.

Rated 1 out of 5 stars

Fintech convenience should not come at…

Fintech convenience should not come at the cost of financial accountability.

Over $15,399 of my company’s funds have been debited from our Lili business account (issued by Column Bank) — yet neither settled to the beneficiaries nor returned, even after more than 14 days.

Multiple follow-ups. No resolution. Just “under investigation.”

Wire transfers are supposed to settle same day or within 1–2 business days. When funds go missing for weeks, it raises serious concerns around internal controls, compliance standards, and operational reliability.

This delay has directly impacted a live hotel project, leaving 103 rooms unavailable, causing $8,000+ per day in revenue loss.
Fintech platforms love to advertise speed, simplicity, and reliability.

But when problems occur, silence and delays are not acceptable.

Still waiting for answers, accountability, and resolution.

10 February 2026
Unprompted review
Lili logo

Reply from Lili

We’re truly sorry for this experience. Our team is actively investigating the wire issue and working toward resolution. We have your direct contact and are committed to providing updates and a clear outcome as soon as possible. Thank you for your patience.

Rated 5 out of 5 stars

Easy Mobile banking

Best mobile banking

8 February 2026
Lili logo

Reply from Lili

Thank you for your positive feedback! We're delighted to hear you find Lili's mobile banking easy and convenient. Our goal is to provide a seamless experience so you can manage your business on the go. If you ever need assistance, feel free to reach out—we're always here to help.

Rated 5 out of 5 stars

Great for my LLC

Ive been using Lili for 3 years now. First year as a personal checking account for my business as I was just getting my LLC established. Once I got her up and running I used it for these last 2 years as a legit business account. This has been great for organizing my budget and prepping for annual taxes for my LLC. Not only does it categorize every transaction, but they also provide live courses for business owners during tax seasons to help newbies like myself and ask amd questions needed. Oh, and its free. Im about to open a savings with them now that provides 4% APY which is higher than any other savings offers that I have seen thus far. This is a great and smart bank!

8 February 2026
Lili logo

Reply from Lili

Thank you so much for sharing your experience with us! We're thrilled to have been part of your journey from personal checking to fully managing your LLC. It's great to hear that the budgeting tools, tax resources, and our competitive savings rate have been helpful. We truly appreciate your support and look forward to continuing to serve you.

Rated 5 out of 5 stars

Best Business Banking on the market…

Best Business Banking on the market easy deductable and taxes

8 February 2026
Lili logo

Reply from Lili

Thank you for your fantastic review! We're thrilled to hear you find Lili the best for business banking, with easy deductions and tax management. We strive to make financial tasks as seamless as possible for business owners like you. If you need any assistance, don’t hesitate to reach out!

Rated 5 out of 5 stars

Best business bank

Best business banking with absolutely no fees! You could never go wrong by choosing Lili 🤞🏽

7 February 2026
Lili logo

Reply from Lili

Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying fee-free business banking with Lili. Our goal is to make banking simple and accessible for entrepreneurs like you. If you ever need assistance, we're here to help every step of the way!

Rated 5 out of 5 stars
Lili logo

Reply from Lili

Thank you for your feedback! We're glad to hear you find the app user-friendly. Our goal is to make managing your business as easy as possible. If you ever have any questions or need assistance, don't hesitate to reach out. We’re here to help!

Rated 5 out of 5 stars

Features for my business

Features for my business, now I can concentrate on business

6 February 2026
Lili logo

Reply from Lili

Thank you for the positive review! We built Lili to take the busywork off your plate—so you can focus on growing your business. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

Always friendly and quick easy service

Always friendly and quick easy service. Love these guys been banking with them for quite some time

5 February 2026
Lili logo

Reply from Lili

Thank you for the kind words! We’re so glad to hear you’ve had a great experience with our friendly, quick service. We truly appreciate your loyalty and are happy to be part of your banking journey. Please feel free to reach out anytime if you need assistance.

Rated 5 out of 5 stars

I’ve came over to LiLi about 2yrs ago…

I’ve came over to LiLi about 2yrs ago and at first I was not interested in anything but just having a basic checking account to reserve our company funds. But after reviewing the features and seeing that Lili provided free to premium account options this is what interested me the most. And now two years later we have our first ever business credit card after being in business for 9 years.

5 February 2026
Unprompted review
Lili logo

Reply from Lili

Thank you for sharing your journey with Lili! We’re honored to support your business growth—from a basic account to your first business credit card after 9 years. Congrats on the milestone, and thanks for trusting Lili along the way.

Rated 5 out of 5 stars

I like this company

I like this company. Very professional and responsive.

3 February 2026
Lili logo

Reply from Lili

Thank you for your kind feedback. We’re glad to hear you’ve had a positive experience and that our team has been professional and responsive. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

How simple and easy to use

How simple and easy to use
Thank you so much !

4 February 2026
Lili logo

Reply from Lili

Thank you for your feedback. We’re pleased to hear that you find Lili simple and easy to use, and we appreciate you taking the time to share your experience.

Rated 3 out of 5 stars

It’s filled with helpful tools

It’s filled with helpful tools

3 February 2026
Lili logo

Reply from Lili

Thanks for the kind words! We’re glad you’re finding Lili’s tools helpful—our goal is to make running your business simpler and smoother every day. Please feel free to reach out should you require assistance.

Rated 5 out of 5 stars

I like the interface and how the paid…

I like the interface and how the paid portion of this app has a ledger. It’s beautiful thank you very much for

1 February 2026
Lili logo

Reply from Lili

Thank you so much for the kind words! We're thrilled to hear you're enjoying the interface and the ledger feature. We’re always working to improve, and your feedback means a lot to us. If you have any suggestions, feel free to reach out—thanks for being part of the Lili community!

Rated 5 out of 5 stars

professional

professional

31 January 2026
Lili logo

Reply from Lili

Thank you for your kind words! We're thrilled to hear you had a positive experience with our team. At Lili, we’re committed to providing professional, efficient solutions to help businesses thrive. We look forward to supporting your continued success!

Rated 5 out of 5 stars

It's just super easy and intuitive to…

It's just super easy and intuitive to navigate their website and the mobile app.

31 January 2026
Lili logo

Reply from Lili

We’re so glad to hear you find our website and mobile app easy to navigate! We strive to make everything as intuitive as possible for our users. Thanks for the feedback, and we’re excited to continue providing you with a seamless experience!

Rated 5 out of 5 stars

Everything made easy

31 January 2026
Lili logo

Reply from Lili

Thank you for the awesome feedback! We're so happy to hear that everything has been made easy for you. Making your experience smooth and hassle-free is our top priority. Appreciate your support!

Rated 5 out of 5 stars

I love it

I love it! Great with customer service. And I appreciate the card expense feature.

30 January 2026
Lili logo

Reply from Lili

We’re thrilled to hear you love it! It's great to know our customer service and card expense feature are making a positive impact for you. Thanks for sharing your experience—we’re here to support you every step of the way!

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