Banner for Lugg On-Demand Movers

Lugg On-Demand Movers Reviews 2,292

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendliness, courtesy, and professionalism. Consumers appreciate the service's efficiency and the careful handling of their items during both pickup and delivery. People highlight the ease of scheduling and the overall streamlined process, which saves them significant time and energy. The delivery service is frequently mentioned as punctual and reliable, with reviewers noting good communication and timely arrivals. Many consumers found the user experience to be smooth and stress-free, emphasizing how Lugg simplifies moving and delivery tasks. While opinions on pricing vary, with some finding it reasonable and straightforward, others express concerns about potential overcharges and discrepancies between quoted and final costs.

Based on these reviews

Rated 5 out of 5 stars

Quick! Efficient! Easy! On time & Kept both pickup & delivery people Informed of eta & arrived within time frames. Before we knew it, they had lugged the item from old to new location in the fastest... See more

Rated 5 out of 5 stars

I have used Lugg many times in the last few years and they have been superb every single time. I can always get exactly the correct truck/movers I need at very short notice...even booking the day befo... See more

Company replied

Rated 5 out of 5 stars

Loved using this service. I’ve been recommended it before but always ended up using TaskRabbit out of familiarity. If you’re moving stuff, Lugg is cheaper & I think they do a nicer job handling your i... See more

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Stefan and Stenley were fantastic! They helped me move a couch I bought on Facebook Marketplace and made the whole process easy and stress-free. They were communicative, on time, and han... See more

Rated 5 out of 5 stars

I needed a washer and dryer moved from one location to another and decided to shop around for pricing. Lugg's pricing was the most reasonable so I decided to give them a try and I'm so impressed. They... See more

Company replied

Rated 5 out of 5 stars

I regret not discovering and using Lugg sooner. The pricing was straight forward, the scheduling was super easy/convenient, the movers were truly top notch (huge, huge, huge thanks and shoutout to Is... See more

Company replied

Rated 5 out of 5 stars

Laurent and Jose did an INCREDIBLE job. One million stars. Laurent is a phenomenal leader and executed to perfection. Jose did a wonderful job placing things in the perfect spots to pack everything up... See more

Company replied

Rated 5 out of 5 stars

This service fills that gap between what's a little too much to handle moving by yourself and hiring a household mover. Lugg upgraded me at no extra cost to get an appropriate vehicle and team out to... See more

Company replied

Rated 1 out of 5 stars

This company steals from its "contractors" that they treat like employees. They pay under minimum wage. Which they get away with by saying we're "contractors". You make significantly less then minimum... See more

Company replied

Rated 5 out of 5 stars

Alberto and Anthony went above and beyond what I originally scheduled. I didn't even realize that there was an app and they showed me how to go on the app and change my order or add to my order. They... See more

Rated 5 out of 5 stars

I found Lugg on a Google search for movers to move a 250lb sofa from Costco to home. It was easy to get a quote, setup a time, and I paid half the price from another quote and received great service.... See more

Company replied

Rated 1 out of 5 stars

You delivered rugs picked up from Home Goods on Monday, Feb 2 to the wrong apartment at 19 Main St, Danbury. The truck delivered to apt 106 and the correct number is 806. They should have checked at... See more

Company replied

Rated 5 out of 5 stars

First experience with Lugg met all my expectations and overcame my fear that it would not go as smoothly as it did! Highly recommend Lugg and will definitely use again when the need arises. Punctual ,... See more

Company replied

Rated 5 out of 5 stars

Stefan and Emmanuel did an amazing job getting my new couch into my second floor apartment. We had to try a couple different things before they were able to get the couch in, but they never faltered o... See more

Company replied

Rated 5 out of 5 stars

Deshawn and Fabiola picked up and delivered an armoire and dresser. Good and timely communication, and timely delivery too, even though there were traffic obstructions. Friendly and polite too! This w... See more

Company replied

Rated 5 out of 5 stars

The luggers are very professional. We really appreciated the service. If there’s any complaint, the stuff we made in one order never came through at once, though they came eventually. This happened tw... See more

Company replied

Rated 5 out of 5 stars

I would suggest strongly for all to use this company. While I was a little hesitant about the gpay and online aspect, i have absolutely no regrets. I had a company back out of a move and hour after th... See more

Company replied

Rated 5 out of 5 stars

Seriously, my recent experience was totally awesome! It's such an efficient way to handle tasks and get stuff accomplished. I was really impressed with how little hassle was involved. Everything went... See more

Company replied

Rated 5 out of 5 stars

Fabiola and Deshawn were incredible. My first time using LUGG. They showed up within 30 minutes. They moved a flat file system from warehouse to studio. They were efficient, communicative and poli... See more

Company replied

Rated 5 out of 5 stars

I tried an alternative service. Their guy wanted to charge $100 extra for a "complicated" job that in reality was very simple. Lugg's two movers arrived a little more than an hour after booking, were... See more

Company replied

Rated 3 out of 5 stars

The movers were fantastic! However, the original crew assigned to the move were unavailable so the move was 5 hours late! The customer assistance was nonexistent and one of the representatives was... See more

Company replied

Rated 1 out of 5 stars

I cannot describe how awful my experience with Lugg was. Imagine waiting 3.5 hours after your scheduled appointment after emailing support and attempting chats with zero response. When the movers fin... See more

Company replied

Rated 1 out of 5 stars

Terrible experience, I'd never using it again. The driver intentionally delayed the job, took a detour, and halfway through said he had to go back because he “forgot something.” When we returned, it t... See more

Company replied

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding Service – My Go-To Moving Company Lugg is hands-down one of the best moving services I’ve ever used. I initially ran into an issue with my first set of movers for one o... See more

Company replied

Rated 2 out of 5 stars

All of the people at Bronco movers were professional and courteous. However, many of them were not trained and to properly pack fragile things so we ended up with a fair number of broken items, some o... See more

Company replied

Rated 5 out of 5 stars

Always helpful in larger or smaller moves or just moving furniture around your home/property. I use them with frequency in my real estate practice for clients and myself. The ease of the booking as... See more

Company replied

Rated 5 out of 5 stars

Thanks for your expertise and flexibility, guys. Your skills were great handling my heavy couch donation and getting it through the front door frame! I’ll be recommending Lugg in the future.

Rated 5 out of 5 stars

Employed Lugg in NYC when we had to scramble after Certificate of Insurance issues with the building. Lugg was responsive and fast. Movers picked-up an order from IKEA which included loose items fro... See more

Company replied

Rated 1 out of 5 stars

We ordered a sofa delivery, and the delivery guys immediately started complaining that it was too heavy. They did not even check the door size and sarcastically insisted that the sofa would “neve... See more

Company replied

Rated 1 out of 5 stars

They were 3 hours late. And because the drivers had no drivers licenses they had issues getting through our development’s security gate. The 2 movers were nice and respectful once we got our deliver... See more

Company replied

Rated 5 out of 5 stars

Jose and Laurent did such an amazing job in getting us our dream sectional. They arrived right on time and kept us notified throughout the process. I booked them barely a few hours before the service... See more

Company replied

Rated 5 out of 5 stars

Last minute I wanted to send my out-of- state mom Christmas planters. I found a local nursery to make them, and got connected with a lift driver who was willing to work last-minute, gave excellent co... See more

Company replied

Rated 5 out of 5 stars

The App for Lugg was very good and easy to use as well as navigate. I was happy with the quick response to changes before the move and the help provided in making the right decision for the correct v... See more

Company replied

Rated 5 out of 5 stars

They were prompt and alerted me and my granddaughter of their arrival time through texts and phone calls. Also, they were upbeat, courteous, and efficient! Thank you for making moving easy easier!

Rated 2 out of 5 stars

I had damages on my mattress. (Ripped threading and fibers exposed) and damages on my bed frame (chipped wood on the legs of my bed.)That I believe were not there before this move. I understand that... See more

Company replied

Rated 1 out of 5 stars

Second time using them. The first time was OK but definitely not professional movers and obviously did not want to use the platform so negotiated off platform deal. The second time I used Lugg the m... See more

Company replied

Rated 5 out of 5 stars

Kali and Wallace went above and beyond! They arrived early, assisted with chasing down my dog, handled my sofa with ease including navigating the main gate, and used padding to protect the furniture t... See more

Company replied

Rated 5 out of 5 stars

Mainly the movers were great. I have 38 steps in my old apartment building. They were swift efficient and kind. I have an extra long couch 85 in that is difficult to handle. With perseverance and inge... See more

Company replied

Rated 4 out of 5 stars

Our ultimate Lugger (Luggist?) was great. But we were promised a window. And the app kept promising that Lugger #1 was arriving within that window. Near the end of the window, Lugg suddenly switc... See more

Company replied

Rated 5 out of 5 stars

Great two person team. Delivered a heavy glass table securely and professionally, on a 60 mile trip. Assembled the base, placed in position, pleasant at pro the whole time through. Also had great comm... See more

Company replied

Rated 5 out of 5 stars

The guys moved a super heavy couch into my apartment, it's basically 2 recliners bolted together with a storage thing in the center. Very heavy and awkward. They loaded it, transported it, got it up... See more

Company replied

Rated 5 out of 5 stars

Friendly, courteous, on time, helpful, strong, careful. I can’t say enough, I’ve used Lugg many many times over past few years, and they have never disappointed me. I’ve used them for moves, for pic... See more

Company replied

Rated 3 out of 5 stars

Luggers themselves were fantastic but the company itself has questionable business practices. I was billed 676$ when booking a one man job that was done well under an hour. Lugg billed for 600+ minute... See more

Company replied

Rated 1 out of 5 stars

Scam! Be cautious! I was charged almost 400$ for a 60$ quoted job. While the guys were nice they only spent about 20 minutes physically moving anything. I timed it and had proof. They had taken a phon... See more

Company replied

Rated 5 out of 5 stars

It was so simple to book the appointment, and the tracking website let me know exactly when they would arrive. Dylan & Brandon were friendly & professional and got the job done quickly. The price wa... See more

Company replied


Company details

  1. Moving Company
  2. Delivery Service
  3. Furniture Store
  4. Moving and Storage Service
  5. Storage Facility
  6. Transportation Service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Last minute notice

Last minute notice, you can to our rescue professional and poised. Without hesitation you completed the task effortlessly and we are forever grateful.

6 February 2026
Rated 5 out of 5 stars

A job well done!

Both crews I used to move my baby grand piano from and back into position after new carpet installation were on time, friendly and efficient. A job well done!

11 February 2026
Rated 5 out of 5 stars

Great experience

Our movers were quick, friendly, communicative and super helpful! This was our first experience with your company and it was a great one. We will recommend your services to others in the future.

10 February 2026
Rated 5 out of 5 stars

Wonderful & seamless experience

We had a wonderful experience- seamless pickup and drop off. App was great so we knew when to expect the delivery etc. would definitely use Lugg again. Made so much more sense compared to quotes I got from other movers 4x more

6 February 2026
Rated 3 out of 5 stars

I have no problem with the movers

I have no problem with the movers. I got a quote for 96 or 98 dollars plus 2 / min. I didn’t know what the 2 dollar included. I booked on line so I didn’t talk to anyone. I figured it would be a little over 100. I got my bill and it was 200. There were all these fees for booking etc that were never shown. I will not be a returning customer too expensive! They just moved a couch 15 minutes down the road. This happened 2/82026.

8 February 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Karen! Thank you for your review! We are sorry to hear your Lugg total was higher than expected. Please email us at [email protected], and the team will be happy to review your bill to make sure you were charged correctly. We look forward to hearing from you!

Rated 5 out of 5 stars

Loved using this service

Loved using this service. I’ve been recommended it before but always ended up using TaskRabbit out of familiarity. If you’re moving stuff, Lugg is cheaper & I think they do a nicer job handling your items!

9 February 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look