Madebyme Reviews 224

Absolutely useless company. Paid £50 for 12 months and sold absolutely NOTHING. Then they took a second payment of £50 for the next year out without notifying me !!!!!
Sent two emails to them asking for my money back as I had cancelled my subscription and both have been ignored.
This is a complete rip off and should be stopped from happening. There is no phone number that I can find to contact them and I have also sent support tickets that have been ignored.
I am a pensioner and cannot afford for £50 to be just taken out of my account without my knowledge for a selling platform that I haven’t had a single sale from in 12 months, despite them advertising how good they are.
AVOID AT ALL COSTS. MadeMe is just a rip off.

I've trying to cancel a subscription for over 2 years and MadeMe have just taken another payment from my bank account. They have only ever replied to one of my emails or messages. Very disappointing, feels like a scam.

Be wary of this company. Their website is a mess, you can't do things that you would expect from a website that sells items, such as include a proof of postage tracking number etc.. Essential for both buyers and sellers to possess. You will not be able to use the remaining subscription if you cancel your subscription. I would steer well clear of this company, and no way would or could i recommend them.

MadeMe have made an unauthorised charge of £50.00 taken from my account. I cancelled my subscription with them and got a notification that my store was taken down.

I took this down within the year of opening it as it wasn't viable to run on their platform. I did this days before I would have had to renew it. luckily I had this date marked on my calander ...

As it was I did not recieve any prior notice from MADEME about renewals or renewing my yearly subscription which they are supposed confirm withing a timely manner before the renewal date.

After my cancellation and a few days after recieving the canellation confirmation I noticed they had taken £50 from my account - this was well after the cancellation.

I came here to see if others had had a similiar experience and unfortunately they have.

I'm in the proicess of claiming this back via my bank and I have also sent this letter to MADEME to get a resonce. please feel free to use the templat below

MADEME have basically broken the law as they have failed to abide by theDigital Markets, Competition and Consumers Act 2024 (DMCC Act)

This failure to provide a renewal reminder appears to contravene the requirements set out in the new Digital Markets, Competition and Consumers Act 2024 (DMCC Act), specifically the provisions relating to subscription contracts. This legislation requires businesses offering subscription services to provide clear and timely reminder notifications to consumers before taking a renewal payment, particularly following a cancellation attempt or when a contract is auto-renewing.

So to round things up AVOID, they are a pure scam. No contact details and when you raise a support ticket it gets ignored ... and they will take unauthorised money from you

USE THIS TEMPLATE as I have had to send it to them this week to try to get answers
Here is a draft letter you can send to MADEME.com regarding the unauthorised £50 charge after you had cancelled your plan.

[Your Full Name] [Your Address] [Your Postcode] [Your Email Address] [Your Phone Number] [Date]

MADEME.com Customer Service / Billing Department [MADEME.com's Official Address - If known. If not, you can omit this line or use their main contact address.] [MADEME.com's Email Address - If available for support]
Subject: Formal Complaint and Demand for Immediate Refund – Unauthorised Renewal Charge (£50) – Account [Your Account Number/Email]

Dear MADEME.com Customer Service,

I am writing to formally complain about an unauthorised charge of £50.00 taken from my account on [Date the money was taken] for the renewal of a subscription service that I had previously cancelled.

My account details are as follows:

Account Name/Email: [Your Account Email Address]

Account/Membership Number (If applicable): [Your Account Number]

Transaction Amount: £50.00

Transaction Date: [Date the money was taken]

I confirm that I cancelled my subscription with MADEME.com on [Date you cancelled the subscription], well in advance of the renewal date. Therefore, this recent charge is entirely erroneous and was not authorised by me.

Furthermore, I received no notification or reminder from MADEME.com regarding the impending renewal or the scheduled billing date prior to this charge being taken.

This failure to provide a renewal reminder appears to contravene the requirements set out in the new Digital Markets, Competition and Consumers Act 2024 (DMCC Act), specifically the provisions relating to subscription contracts. This legislation requires businesses offering subscription services to provide clear and timely reminder notifications to consumers before taking a renewal payment, particularly following a cancellation attempt or when a contract is auto-renewing.

I hereby demand the following actions be taken immediately:

A full and immediate refund of £50.00 be processed back to my original payment method.

Written confirmation that this subscription has been permanently cancelled and that no further charges will be applied to my account.

Confirmation of the steps MADEME.com will take to ensure compliance with the DMCC Act 2024 regarding renewal notifications.

I expect a substantive response and confirmation that the refund has been processed within 14 days of the date of this letter. Should this matter not be resolved to my satisfaction, I reserve the right to escalate this complaint to the appropriate regulatory and consumer protection bodies.

I look forward to your prompt attention to this serious matter.

Yours sincerely,

[Your Full Name]

So this worries me a lot to the point where I won’t be creating an account.

I had concerns around making an account. So as this company don’t have any contact information I posted these questions on a post this company made on Facebook asking the below

1) asking around traffic been driven to the site. As the url they have isn’t getting many hits.

2) uk law says a UK seller online must display a phone number and address for customers but this website says you can’t do this. So I asked why.

3) I ask why the company wasn’t listed on companies house in the UK as this worried me on how they were trading in the UK

And finally they state they don’t get involved in buyer seller conflicts. So I asked how a dispute would be sorted.

I posted the above questions all in a positive manner and looking for them to reply to ease my concerns so I could become a customer.

In return my Facebook post was deleted and I was blocked from posting on all post and also blocked from the groups and Facebook page.

Last time I looked this isn’t a way to do business and instead of addressing theses concerns they delete the post and block you.

What are they trying to hide???

Safe to say I won’t be signing up and will be sticking with Etsy.

If that is how they so customer service I don’t see them been around very long.

Beautiful item (2cats) beautifully presented. Have ordered one of a different colour for my friend.

If I could leave no stars, I would.

Seriously - AVOID. Introductory offer. Difficult to use site and zero views. I decided after a couple of months that it was a waste of effort and a lesson learnt. Or so I thought.

Roll on another 10 months without a single communication from them and they took £50 from my bank. No notice. No reminder. Nothing.

I am very aware that the Digital Markets, Competition and Consumers Act 2024 requires them to send a reminder notification BEFORE taking a renewal. They didn't.

They have ignored ALL communications. I have tried to reason with them, but nothing I write will get them to respond. At first I thought it was because they were going broke.

Then I read past reviews going back to last year. The EXACT same pattern: Zero communication for 12 months followed by an unannounced drawing of £50, then refusal to communicate.

If they really were in financial difficulty, they would have folded by now, but as they have continued what I can only describe as a scam for the last year, I guess going broke is not what is happening.

I really wish I had read the reviews before entering into any form of deal with these people. If I had, then I wouldn't be writing this review and wouldn't be £50 down.

Please, please, please AVOID.

EDIT
Useful information. After being ignored for quite some time, I sent an email to that same contact address, outlining their legal position.

I had looked up the laws surrounding subscriptions/renewals and found they were contravening them. While at it, I looked up the laws surrounding web sites and found they also were flouting a few of those as well.

My email told them which laws they were breaking and that I was now taking my findings to Trading Standards VIA CITIZENS ADVICE (that bit is important - TS don't actually deal with the public as they are focused upon inequities between businesses and should not be mistaken for consumer support or protection)

A carefully written email - outlining the law and the action I intended to take - had them reply and offer a refund!

Annoyingly, their reply was from the same address they had been ignoring up to the point when I demonstrated that denying me the £50 they took without proper authority was going to cost them far more in grief than they wanted.

Basically, my advice is unchanged: avoid this company. Hopefully, anyone similarly afflicted by the subscriptions renewal theft they practise, will read this and be successful - eventually (you seem to need to wear them down - don't give up!)

I have been with this company since 2022 and after certain mental health problems over the last year I haven't actively been trying to sell.
On the 1st October I noticed that £50 had been taken from my bank account for the next years subscription without any prior notice or opportunity to cancel.
I have so far submitted several tickets (they do not have an email address to contact and everything has to be done via their online form - unfortunately this also means that other than the standard automated reply I do not have a paper trail for what I have sent) but I am yet to get a reply from them.
As far as I am aware they should give 7 days notice prior to taking money and renewing the subscription as well as also offering a 14 day cooling off period - I have not been given any of these.
In a more worrying development, following on from my previous complaints MadeMe have now removed my shop entirely meaning I have paid for a service that they have now taken away, again without advanced warning.
This feels underhanded and retaliatory and a long way away from professional behaviour.
Due to the lack of contact, lack of refund and the removal of my shop I will now be contacting my bank to hopefully initiate a chargeback and I will be submitting a formal complaint to citizens advice and trading standards.
Avoid setting up a shop with this company.

Edit 15/10/25
After multiple emails I finally got a response, they agreed to refund my subscription fee which has now reached my bank account.

Absolute scam. DO NOT WASTE YOUR MONEY. Waste of time and money and no one responds to any tickets raised.

Another person who has been scammed by Mademe. I signed up thinking it would be a cheaper marketplace than the other big sites, the upload process was complicated and I received no views or sales. I thought nothing more of it and frankly heard nothing more, weirdly no marketing emails at all from them whatsoever, which I think is deliberate as you will forget they exist and then they can scam you for the £50 renewal fee without any prior warning and you won't get it back no matter how persistent you are. AVOID

Joined in order to sell, very complicated so I never used. I cancelled just before my renewal as I'd not used it, they still took £50! Won't respond when I request refund. Shocking! So disappointed. Will get bank to tackle. Shame on you MadeMe!

Ordered screwdriver bits and paid with card direct 15.48 was then charged via PayPal 19.35. Shockingly poor service meaning I had to contact PayPal customer services who are equally useless. Don't bother with Termineer go to a local DIY store!

Mademe has both positives and negatives. While Scruffy enjoyed his custom birthday treats and delivery was smooth, other experiences raise concerns. There seem to be issues with communication and unexpected charges for account renewals. Despite some great ideas, better customer service and transparency are needed. Mixed feelings about recommending. Three stars.

Smells a lot like a pyramid scheme. Just flogging memberships.

very easy to order, arrived when expected, well made thimble shelf looks good on the wall

excellent as always

I was really pleased with the quality and the turn around time. Highly recommend ⭐️

Fantastic service. Great products at reasonable prices. Well delighted

Took subscription renewal payment and when questioned, told me they always send a 7 day reminder email to enable me to have cancelled if I wished and said I should check my spam/junk folder as they definitely sent it. No, they didn't and wouldn't reply to any further emails. Disputed with bank who got the money back. Poor.

Still haven't received the ordered item or a refund wich was ordered on the 1st of October 2023
This is not the first time that I have enquired about the order
Order number #1331833