I have purchased two mobile phones from this company in the past. My current one Samsung note 10 was purchased about three years ago. The service I received when purchasing was excellent, I do... See more
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Company details
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Major Mobiles UK is a Leading Supplier of Unlocked Mobile Phones, Tablets, Laptops, Smart Watches, Audio and a lot more tech. At MajorMobiles.com We offer Fast & Free Shipping and all our products are backed with a 2 year warranty. Customer satisfaction is our #1 Priority!
Contact info
Manchester & Preston, United Kingdom
- 01612980770
- [email protected]
- majormobiles.com
Replied to 33% of negative reviews
Typically takes over 1 month to reply
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Efficient fast delivery .
Wonderful overall
Genuinely pleased with the fast delivery and service. Having ordered at a relatively affordable and cheap price compared to other sites I was worried but their swift delivery and wonderful service was above and beyond. Would buy again !!
Unacceptable Delay and Poor Customer Service
I placed an order for a phone with the understanding that the delivery window was 2-4 working days, as stated at the time of purchase. The phone was urgently needed to replace my damaged device, which is critical for both my work and communication with my child’s school.
It has now been almost 10 days since my order, and there has been no update or response from the company despite my attempts to get in touch. The lack of communication is completely unacceptable.
I have requested the immediate cancellation of my order and expect an urgent response. This situation is extremely frustrating, and I demand a prompt resolution.
excellent service
Good price, rapid delivery and everything as described, what's not to love?
No customer service, no item
I used Trustpilot to make my decision, only makes sense to review...
I purchased directly from the site so they would avoid any 'onbuy' fees. I ordered an 17 pro max, was sent a 17 pro within 24 hours.
when it arrived I opened the package and realised it's incorrect, took 1 week of back and forth emails and a third company to send a QR code to return. it took 2 weeks to return the iphone. I chased every day after I had confirmation they received it when will my new phone arrive... just ignored.
I opened a claim with Klarna and they quickly refunded the whole purchase.
Crazy experience as they had to simply just resend another device, they have 1 email where no one replies... we're a family who purchase a lot of tech, and thought I'd found a great alternative store. Once completed I was going to get and ipad and mac for my bday in March.
anyways cannot trust.
Non-existent customer service. Buy through them at your own risk!
This company will never respond to queries. I bought a Macbook Air in November via Onbuy without realising they were a reseller on behalf of majormobiles.com. The device arrived on time and although it was a US configured machine - which wasn't clear on purchase, I was satisfied. The problem is my son locked himself out of the macbook and Apple require original proof of purchase. This has to come from majormobiles and they are impossible to contact. They don't answer emails or requests through their contact form. They basically don't bother with even the basic customer service. I would apply a serious warning to doing business with them. It's not worth it.
I have sent 8 emails to this company…
I have sent 8 emails to this company and also Sent a recorded delivery signed for letter which was received by them but still got no reply, i am locked out of my new mac book and apple require the invoice with the serial number on it to unlock the device for me, I keep on sending in the emails and getting no reply what so ever the phone number to ring them doesn’t even. Work, I live two hours away from them so it’s not as easy to jump in a car and drive to them, can someone please reach out to me so I can get this sorted
I have now raised a complaint through trading standards who will get to the bottom of this
Great prices and delivered in time.
Just purchased the best priced Apple Mac Mini M4 from this company, it was in fact an American unit only found this by the US lead supplied but not a problem at all so 5* from me.
SCAMMERS DO NOT ORDER!!!
I would give 0 or minus stars if I could! Absolute cowboy company, DO NOT ORDER. Ordered a MacBook & when it arrived it was a US MacBook, was not advertised & not what I wanted. After about 5 emails & threatening to open a dispute with my credit card provider they eventually replied & agreed to a return. The laptop has been back with them almost a week, no email to acknowledge return or info on refund. Took me another 4 emails plus further threats of opening a dispute for them to actually reply. Even then there was not even a hint of apology just “send us the tracking” (which I already had done in previous emails). Still no reply, still no refund. Will be disputing with my credit card provider & reporting to trading standards. All these positive reviews must be fake. Absolute scammers DO NOT ORDER!
Used Major Mobiles many times and…
Used Major Mobiles many times and always a fast efficient service.
Excellent service
Excellent price, quick delivery of an iPad.
Web site kept me informed on progress.
Slick operation👍
I got my m4 at very good price
I got my m4 at very good price. I'm very satisfied with my new device and only drawback is box was liittle bit crashed. But device is totally fine. Thanks
MacBook Air
Arrived within 2 days even though company said it would be 4 to 6 days. Was slightly nervous about the good price. Computer was brand new with only 2 cycles from factory testing. Yes American version with plug adapter. Easily swapped power adapter but wish it had been specified as US version as pound sign not on keyboard and awkward for invoices etc. all in all a great buy and good service.
Great deal with 2 years warranry
Great price one of the most competitive around at the time in additon with 2 years warranty made this a great deal. The only thing I found odd is that it came with an american wall plug not UK. They did throw in a USA to UK adapter but i felt this should have been in the description.
So far I’ve ordered my product iPhone…
So far I’ve ordered my product iPhone 16 had no updated still stuck on status of unfulfilled can major mobile get back to me as you took my money but not sent my order out yet been a week so far.
Major Mobiles more like Major Scam 😂😂.
I have placed my order yesterday for a MacBook Air via OnBuy and I have tried to contact the seller via OnBuy messages and emails to no avail. OnBuy says on their website that the MacBook should be arriving on the 9th of Jan but I haven’t received a tracking number at all. Getting in contact with the seller is like running into a brick wall. I wanted to ensure that the MacBook was brand new and it came with a uk adapter and the colour was correct and also there was an incorrect letter on the shipping address which I provided to OnBuy which I tried to contact the seller to change for me as well. I am currently waiting and hoping to see if it will arrive tomorrow or not. I managed to jump through loads of hurdles to finally get in contact with MajorMobiles Fufilment company which they did tell me that they would pass my details along but they couldn’t give me any concrete information either. The question is now when will my order arrive and have I been scammed?
UPDATE!!!!! - After much persistence with the fulfilment team, they managed to get the message across, and I was told by the fulfilment team that they’ve cancelled my order. Couple hours later I received an email from OnBuy saying the orders been cancelled, with no information why. This company are a bunch of scammers I’ll be honest. Don’t order and please don’t listen to these fake reviews that are all positive it’s a major scam.
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