Maya Mobile Reviews 11,811

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's service, highlighting its ease of use and the helpfulness of the staff. Consumers appreciate the readily available and quick customer service, with many mentioning specific agents who provided exceptional support. The simple website navigation contributes positively to the overall user experience. People have found the eSIMs easy to set up and reliable in various countries, with seamless connectivity while traveling. The majority of reviewers are satisfied with the service, particularly when it comes to data roaming. However, a few users reported issues with connectivity in certain regions, and some found the product performance to be inconsistent.

Based on these reviews

Rated 5 out of 5 stars

Awesome customer service. Couldn't get my sim working, Hario sorted it out almost immediately! New sim, easy instructions and some extra troubleshooting amd I'm online to write this review. Ive used m... See more

Rated 5 out of 5 stars

Maya mobile is my go to eSIM data provider. I’ve subscribed multiple times for years now whilst traveling to Europe and Asia without issues in connectivity. I was surprised that on my latest trip, my... See more

Rated 5 out of 5 stars

Website easy to navigate and understandable. Stayed in EU longer and accidentally bought 2 of the repeat connectivity bundles. Only noticed upon my return to the UK. sent an email at night and receive... See more

Rated 5 out of 5 stars

Im really amazed by how customer service responded very quick. Its thru email which other company would take atleat a day. But maya service was instant. Thanks Mariana, very helpful. Happy with intern... See more

Rated 1 out of 5 stars

Whenever moving to a different country in South America there's a 50/50 chance the sim just bugs out and won't connect to the new country. I was in Bolivia for 3 weeks and I never managed to get the s... See more

Rated 5 out of 5 stars

Great eSIM to use for multiple countries It was a bit tricky to get setup, but we probably made that difficult by setting up once we had started travel and were using airport wifi. Would recommend... See more

Rated 3 out of 5 stars

It’s probably most expensive esim to use in Asia, I used it for about one month in China, Thailand and Hong Kong. I expected more, sometimes even Google Maps was struggling, in someone other times wor... See more

Rated 5 out of 5 stars

Our included free data and text with our T-Mobile cell phone plan was too slow for navigating through cities in Europe. I had never used an eSIM before and the process was very, very easy. The perfor... See more

Rated 5 out of 5 stars

We used a Maya Mobile eSIM during our recent trip to Japan and it was a game-changer. Setup was fast—just scanned a QR code before my flight and it activated automatically when I landed. Coverage was... See more

Rated 5 out of 5 stars

I'm from the US and just arrived in Hong Kong after visiting Japan; my eSIM worked great throughout Japan but when I arrived in HK, I had issues getting internet services; the agent, Diana V., walked... See more

Rated 5 out of 5 stars

What a fantastic company-I’m a clueless not techie, who travels to Europe at least twice a year with data zapping teens. Maya offer an easy to use e-sim service, with a fantastic chat/support team. Th... See more

Rated 5 out of 5 stars

Such an easy app to navigate with the set up fully explained and simple. Having a start date is great as you can plan and order well in advance. Basically you just turn off airplane mode, switch to... See more

Rated 5 out of 5 stars

Excellent and very fast service. I mistakenly ordered an esim for my iphone 8, not realizing that my phone did not support esim cards, and my refund was handled immediately..... literally within five... See more

Rated 5 out of 5 stars

We had an excellent experience with Maya Mobile during our one-week trip across several U.S. states. Their team was incredibly helpful with everything — from setting up the eSIM to ensuring we used i... See more

Rated 5 out of 5 stars

Excellent service and great support. I have been using Maya for a number of years in multiple countries and have found it easy to use and very reliable. I had the first problem I have experienced to... See more

Rated 5 out of 5 stars

I’ve been using Maya Mobile Internet while traveling around Europe and I’m very satisfied. The connection is fast and stable in most countries, with good speeds for navigation, streaming, and work.... See more

Rated 5 out of 5 stars

I could not believe that you could have data for that pricing while traveling. It was soooo convenient especially since we were driving through the foreign country. I installed the plan before leaving... See more

Rated 5 out of 5 stars

Maya È SIM was recommended to me. My first time using an ESim. E Sim installed prior to leaving for overseas. As soon as I arrived I chose Maya for my data roaming. Simple process. I had data roaming... See more

Rated 5 out of 5 stars

I recently visited USA for an extended period and installed a Maya E Sim. All the way through the service, the cost, installation was first class. I foolishly thought that buying a data plan would ge... See more

Rated 5 out of 5 stars

I was hesitant about purchasing a Maya sim card but went ahead after I read the reviews. I was in Europe in Feb/March London, Amsterdam, Heidelberg, Lucerne, Paris and Barcelona and this sim card work... See more

Rated 2 out of 5 stars

I have been using Maya esims for sometime for business and personal travels outside EU. Overall it is convenient but during my current trip to Riyadh I have been left in a bind by unreliable mobile ac... See more

Rated 1 out of 5 stars

The advertising doesn't mention that there is no telephone no (like a normal SIM) only data. I didn't need data I had that with my UK provider which I can access in Europe. I have requested a reimburs... See more

Rated 3 out of 5 stars

The e-sim started working right away without any problems. The problem was that in Miami and Orlando, the connection speeds were drastically slow (Max. download speed was around 2-3Mbps) and we had tr... See more

Rated 4 out of 5 stars

In some locations in Italy we found the data connection was slow, which delayed navigation prompts when using Google Maps. For example when entering a busy round about there would be a delay in Google... See more

Rated 4 out of 5 stars

Good value for money although at times ‘reception’ a little slow. eSIM easy to install, no mucking around swapping physical cards, you can just switch in your phone settings and leave your own SIM ins... See more

Rated 4 out of 5 stars

I went for an entire trip to Vietnam and Thailand with Maya. Their setup process was easy and fast. Their dashboard was great to see how much is left and to recharge. Connection was good EXCEPT there... See more

Rated 4 out of 5 stars

At the beginning we didn't manage to make it work. Fortunately, we took some screenshots of the help page in advance and after manually adding the APN it finally worked. The coverage in Peru was prett... See more

Rated 4 out of 5 stars

eSIM Indija, poor data transfer rate, MayaMobil doesn't connect with Airtel which have much better transfer rate (as i experienced with my fiend who has Airtel network beside me). Overall network... See more

Rated 1 out of 5 stars

Bought a Caribbean+ regional eSIM for Saint Marten / Sint Maarten Island. Sint Maarten side worked okay but near non-existent coverage on the French side. Complained to Maya Mobile and their respons... See more

Rated 1 out of 5 stars

Maya mobile is a total rip off. I bought their global esim to use on our carribean cruise. Followed all actions and activated the esim. To our disgust, it did not work. Contacted their customer servic... See more

Rated 1 out of 5 stars

Everything worked fine during the first month: solid connection, no issues. Then suddenly, the network just stopped working completely. I contacted customer support via chat and it was an absolute nig... See more

Company replied

Rated 5 out of 5 stars

I purchased eSIM packages for Spain and Morocco. When I used the QR codes to download the two eSims, only the one for Morocco was visible. This was a serious concern as we are visiting Spain first. Wh... See more

Rated 1 out of 5 stars

We are travelling through Vietnam had nothing but chaos. We paid $A87 for a 50gb plan but have no been able to get any connections. For example, we booked a grab to take us to a tourist site and whe... See more

Rated 5 out of 5 stars

Really happy with Maya Mobile during our 80 day trip that included Australia, Croatia, Ireland, Amsterdam, Belgium, France, and the United States. We had a tiny bit of trouble getting connected in Aus... See more

Rated 5 out of 5 stars

Couldnt actually use the product (my fault, not theirs or their products) and I was very poorly trying to explain my issues. They were so patient, gave me a complimentary ESIM to try help me and the... See more

Rated 5 out of 5 stars

Very happy with the eSIM . It works great , we bought 8 eSIM for my family in Asia country, China , Hong Kong and Japan With unlimited data . Working perfectly in all those countries. Highly recommend... See more

Rated 1 out of 5 stars

Terrible experience. I reached out because I missed a sale by 1 hour. They ignored my email and never responded and then raised their prices again. This was over a 2 week period. When I contacted... See more

Rated 4 out of 5 stars

Regional eSIM was unique feature that drove the decision to try them out. Was able to activate the eSIM promptly after making payment. In my case, it was purchased after arrival instead of before leav... See more

Rated 5 out of 5 stars

The service of the organisation MAYA is absolutely perfect. If you have a question or concern, they answer very fast with very helpful instructions, which really solve the issue / problem. Greatest... See more

Rated 5 out of 5 stars

This is about the fourth or fifth eSIm that I have bought from Maya Mobile. Covering trips to Europe, the Far East, USA and most recently South America. I've never been let down with the purchase and... See more

Rated 5 out of 5 stars

Extremely easy to set up, had amazing coverage even when hiking through Machu Picchu, dense forests in Costa Rica and across Panama. Was also very easy to pay for more GB Highly recommended to... See more

Rated 5 out of 5 stars

Excellent service provided by technical engineer Maria V 👏 She helped me to connect in seconds after she advised to turn my data roaming on and to select the correct e-sim, since I had 2 of them... See more

Rated 5 out of 5 stars

Excellent choice! The eSIM worked perfectly in my trip To Switzerland. I have purchased some extra data, which I did not use, and after returning home, I contacted Maya team to request the re... See more

Rated 3 out of 5 stars

I’ve faced a decent amount of issues with my Maya eSIM - some countries it doesn’t work, sometimes my phone says I have signal but it doesn’t work, and I’ve had troubles adding data. Although the eSIM... See more

Rated 3 out of 5 stars

It's the cheapest esim around, and the connection is not bad. But the customer service is slow and problematic. You can't see how much of the sim card you've used, and they forget to notify you when i... See more


Company details

  1. Mobile Network Operator
  2. Telecommunications Service Provider
  3. Travel Aggregator

About Maya Mobile

Written by the company

Maya Mobile is a new type of wireless provider enabling instant, on-demand mobile data plans with eSIM technology. Activate any of our plans with your phone's onboard eSIM chip in 194 countries worldwide.

iPhone, Samsung Galaxy, Google Pixel, and many other devices now support eSIM data plan activation. Check our updated list of eSIM Compatible Devices to see if yours works!

Our eSIM plans include Unlimited Data Plans, Prepaid 4G/LTE Data Plans, 5G Data Plans, and more, which can be used for short trips up to 30 days, or longer with an Auto Renew plan.

Keep your SIM card and phone plan to receive calls, while using our eSIM data plans for apps and internet.

Pay as you go for data when you need it, or subscribe to an unlimited eSIM plan. You can change plans any time. Some of our most popular eSIM plans include:


Need help? Our 24/7 Support Team is ready to assist you before, during, and after your trip.

Our Support Team is here 24/7/365 to assist you!

Written by the company

100% Money Back Guarantee
Please contact us directly if you are having any trouble with your Maya Mobile service. We will fix the problem, or return 100% of your money, guaranteed.
The #1 Travel eSIM Provider
With more than 400 network partners around the world, Maya Mobile offers you the best possible coverage and quality of service, including 2+ carriers in most regions with fast and reliable 5G or 4G LTE mobile data.
Safe and Secure
Not all eSIMs are created equal. Based in the USA and fully compliant with world privacy regulations including GDPR and CCPA, Maya Mobile puts privacy and security first with a data network that keeps you and your data 100% secure on every continent.

100% Money Back Guarantee

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!

If your eSIM doesn't work or you cancel your trip, we return 100% of your money. Simple as that!
Trouble installing your eSIM? Poor connectivity? This shouldn't happen, but we understand sometimes things go wrong.

Please Contact Us and we will do our best to help, or provide a 100% refund of your payment, guaranteed.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

12K reviews

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Rated 5 out of 5 stars

Great service

Used in so many countries and it is just perfect and very reasonably priced. If u have any problems the support service is first class too

12 February 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service and assistance

I have been using their e-sim for a number of years now and I am very happy with the service.

Great customer service and assistance. Quick response and rectified my problem with the e-sim straight away. I could not recommend enough! Thank you so much to the team who made the process smoothly and stress free. Keep what you do! Best Regards -K-

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Super impressed. Fantastic customer service

Super impressed and pleasantly surprised at the speed at which I was transferred to a human, who answered all my questions regarding which eSim I should purchase for my trip, and not by a bot. Super impressed because it was past midnight and I got all my questions answered there and then.

12 February 2026
Unprompted review
Rated 4 out of 5 stars

Had a problem with my eSIM but…

Had a problem with my eSIM but contacted their support and was soon sorted out.
Going to the Caribbean tomorrow and if everything works ok will definitely be using them again

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Great experience with Maya Mobile.

My personal experience with Maya Mobile:
I bought an esim for my stay in Thailand and Cambodia, only to find out that it is not valid in Cambodia - so I wasted the amount of money and did not have data.
I contacted Maya mobile and got connected with someone called Hario.
He had fast replies and kind understanding towards my situation and offered a full refund - which I have received within a few days.

Even though the misunderstanding, the company handle the situation professionally with quick and clear solution, which was also succesful.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

⭐☆☆☆☆ Very Unreliable


⭐☆☆☆☆ Very Unreliable – Service Stopped Mid-Plan

I purchased this mobile eSIM for travel to egypt but unfortunately the service has been disappointing from the start. The data connection was very inconsistent and regularly dropped out. I often had to tether from my husband’s phone just to stay connected, which completely defeats the purpose of buying a separate data plan.
The most frustrating part is that on day 14 of the plan, the service stopped working altogether without warning, even though the plan period had not ended. No explanation, no notification — just no data.
When you’re travelling and relying on mobile internet for maps, bookings, and communication, this kind of unreliability causes real stress and inconvenience.
I would not choose this provider again unless major improvements are made to connection stability and customer communication.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Best of the best

I've used their eSIM solution for internet data for two phones in Egypt (Hurghada), Mexico (Cancun) and now I bought it for vacation in UAE - Thailand. I've bought one data plan with wrong date, but their support was super friendly and changed the dates to correct ones. Great support and great coverage in all countries so far!!!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

I had a problem with my iPhone adding…

I had a problem with my iPhone adding data to my plan which resulted in multiple additions I didn’t need. When I contacted Maya and asked them to reverse the unecessary charges they immediately replied and did that without objection or delay. Outstanding service! I’ve been a customer for a while and have always received this level of service. They put other companies to shame! I will definitely continue to use them for all my data needs when travelling and strongly encourage others to do so.

In particular, I want thank Maria the support engineer who helped with my issue. Well done!

10 February 2026
Unprompted review
Rated 5 out of 5 stars

The service of the organisation MAYA…

The service of the organisation MAYA is absolutely perfect. If you have a question or concern, they answer very fast with very helpful instructions, which really solve the issue / problem. Greatest customer service you can dream of!

9 February 2026
Unprompted review
Rated 5 out of 5 stars

Great Service and Reliable

I have used Maya on numerous occasions, always very competitive and reliable.

I have contacted their support on a couple of occasions, (due to my own incompetence), and they have been excellent in response and explaining how to resolve any issues.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Connection issue in Australia

After having a connection issue after topping up, I managed to get 5 mins of WiFi. Novi responded straight away to my help request. A simple fix and was sorted straight away. Can’t recommend highly enough!

10 February 2026
Unprompted review

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