MEDVi Reviews 9,613

TrustScore 4.5 out of 5

4.5

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers appreciate the accessibility and effectiveness of Medvi's patient support, highlighting the ease of communication through texts and emails, and the 24/7 availability. Consumers found the initial video chats with nurse practitioners friendly and informative. People felt at ease with the professionalism of the staff during office visits. The speed of service is another advantage mentioned by reviewers. However, some reviewers reported issues such as scheduling refill appointments and inconsistencies with medication effectiveness. A few consumers mentioned experiencing delays in meeting with providers, instances of no-shows, and difficulties in resolving billing issues. A small number of reviewers reported negative experiences with customer service, describing it as disorganized and understaffed.

Based on these reviews

Rated 5 out of 5 stars

Medvi seems to have great patient support, they communicate effectively thru text & emails. Patient support answered right away & NP during initial video chat was very friendly, informative & asked qu... See more

Rated 5 out of 5 stars

I was hesitate at first with all the fraudulent websites out there for weight loss and the nightmare stories I read about. However, now having 2 office visits so far and being able to meet real humans... See more

Rated 5 out of 5 stars

I did experience a long delay after ordering my refill. However I did exchange emails and was directed to have another video appointment. It was all handled I really liked my provider Meagan Drumm... See more

Rated 5 out of 5 stars

I had an excellent video visit with Sacha James, NP. She was thoughtful, thorough, and genuinely compassionate. She listened carefully, answered all my questions, and made me feel at ease. A great tel... See more

Rated 5 out of 5 stars

MEDVI makes it easy to obtain affordable self-pay weightloss medication. You only pay for the medication. NO MEMBERSHIP FEES. The medication is a compund that is made at a pharmacy. It is shipped di... See more

Rated 5 out of 5 stars

Overall I've been really pleased with my MEDVi experience. The 24/7 support has been the biggest game changer for me- I'm always able to talk to someone with a very short turn around time if I'm havin... See more

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Rated 5 out of 5 stars

I chose Medvi because I’ve read so many positive comments and it is much more affordable than getting this local. Experience has been great so far. I hope all goes well. 🙏🏻 I did have issues sche... See more

Rated 5 out of 5 stars

The clinician was wonderful and support and answered my questions. In terms of getting the appt., that was confusing based on the inconsistent messaging in terms of time response and information that... See more

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Rated 5 out of 5 stars

MEDVi has been amazing! I was nervous after I signed up and read some of the negative reviews, but I have had zero issues since starting. Pricing has been as stated when I signed up, medication arri... See more

Rated 3 out of 5 stars

The MedVI service seems okay. I’m only a few weeks into treatment so I can’t say whether or not the medication is effective. The semaglutide compounded 10MG tablets dissolved under tongue daily is r... See more

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Rated 5 out of 5 stars

It was great because with how kind she was I told her something very private and hard that I'm going through and her kindness made me cry HAPPY TEARS. She was so sure of herself which made my anxiety... See more

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Rated 4 out of 5 stars

I've had really good experiences with Medvi and have had success with the product they provide. While I agree that the Tirzepatide pills did not work, as soon as I switched to the injections I've... See more

Rated 5 out of 5 stars

I like the business model of MEDVi. You meet with a nurse practitioner to review your history, answer questions you may have, and obtain supportive prescriptions. I also had a meeting with a CMA to di... See more

Rated 4 out of 5 stars

I was unable to book my initial consultation through the website. Everytime I selected an available timeslot, it then came back and said it was unvailable - tried multiple days and times, and always... See more

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Rated 5 out of 5 stars

The nurse practitioner was kind and very helpful. She explained everything about medications and answering all my questions. She is making sure that my medicine gets to the right place. I'm informed r... See more

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Rated 5 out of 5 stars

They are dedicated to making sure my weight loss journey is done in a healthy way. They insisted on a video appointment before issuing a 2nd prescription. My interviewer was wam, welcoming and sincere... See more

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Rated 5 out of 5 stars

MEDVi offered transparent restrictions, which tested my foggy brain recall. When confronted with min. “ 5yr cancer free”, I was disqualified until i re-checked my history dates. Still w/o acceptance,... See more

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Rated 5 out of 5 stars

Medvi is good, expensive, but I appreciate the interface it has with patients, communication is quick when you need it. I can message via text, call, or email. I wish they had more appts with the die... See more

Rated 1 out of 5 stars

Worst customer service I have ever experienced. When trying to resolve a billing issue continually put on hold for 15 minutes at a time or longer. Scheduling an appt, the reps don't understand timezon... See more

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Rated 1 out of 5 stars

I live in the UK, I have no need for your weight loss jabs. I maintain a healthy diet and exercise regularly. I've never provided you with my email address but im constantly harassed by you and your... See more

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Rated 2 out of 5 stars

Its appointment making process is very frustrating. I needed to speak with a DR/RN about my dosage and the CS person said next Saturday was available. That doesn't work for a medical question. When... See more

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Rated 1 out of 5 stars

After one month of taking medication I spoke to doctor, filled out needed form for second moth. Credit Card then charged the $399, and never heard another word. When contacted shared had to speak to d... See more

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Rated 1 out of 5 stars

It's astonishing the amount of FAKE reviews on here... you'll notice that all of the good 4 and 5 star reviews were ALL "invited". In comparison, absolutely None of the 1-star reviews were "i... See more

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Rated 1 out of 5 stars

My first attempt at a telehealth was a no-show. I tried calling four times to find out how to access a telehealth service, but I was bounced around and disconnected FOUR TIMES. There is NO clear-... See more

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Rated 1 out of 5 stars

SCAM ALERT! Don’t do it. Attempts at cancelling before it even began has resulted in several dozen conflicting emails proposing ridiculous sums of money I should pay them ranging from $80 to today’s... See more

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Rated 1 out of 5 stars

Signed up for MEDVI and was approved but required a video consultation (my state requirements). I made the appointment and sat waiting for phone call that didn't come. I called MEDVI and was told th... See more

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Rated 1 out of 5 stars

Terrible company from my experience. They sent diluted medication in my opinion which made me gain weight not lose weight. The vial was supposed to have enough for four injections but had for seven be... See more

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Rated 1 out of 5 stars

7/18/25 Follow up dispensing took 4 phone calls, 14 emails to sort out. RX shows pending yet not shipped. Customer/Patient services is lowest star rating possible. 7/12/25 Concern 1st dispensing... See more

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Rated 3 out of 5 stars

They should improve on the payment options for the medications. It’s set up through another company and I’m unable to see if they took payment or not. It was so confusing. I realized 5 days later of n... See more

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Rated 1 out of 5 stars

I provided my current dose of Semaglutide, used for diabetes as well as weight loss, and was sent a prescription for half that dose, so I paid $200 for 2 weeks worth of what I needed. I was unable t... See more

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Rated 2 out of 5 stars

If anything goes wrong, and it will, you will not get any satisfaction. Beware, if you join, even for a month, they will charge your account for a monthly subscription. Good luck getting your money... See more

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Rated 1 out of 5 stars

Took me 3 hours to cancel my subscription. They charge you every 30 days, not each time you get a new months supply of medication. I am leaving the country for a few weeks and I wanted to cancel and i... See more

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Rated 1 out of 5 stars

DO NOT USE this company. I followed their med expert’s direction to seek medical review before advancing. Cancelled subscription well in advance of shipment. Sent meds anyway. Arriv... See more

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Rated 1 out of 5 stars

Signed up, had a video call with the doctor which they were 30 minutes late for, got the meds shipped and then proceeded to get robo calls 3-5 times a day one after another from their AI Bot Alex. I'... See more

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Rated 1 out of 5 stars

Signing up was easy. Medication arrived late and warm after 7 days in transit. I made sure they had the right address and it happened again anyway. Called customer service and they were supposed to ca... See more

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Rated 1 out of 5 stars

Do not use MEDVi. There are better and more affordable options for GLP-1 medications. They withdrew $299 from my account without me submitting a refill request and now claim they have a “no refund... See more

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Rated 1 out of 5 stars

DO NOT ORDER FROM MEDVI!! They charged me $299.11 for my upcoming medication refill, and then just cancelled my subscription! I’m out that money and never received my medication. I have tried calling,... See more

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Rated 1 out of 5 stars

Medvi took my money and spent lots of time telling me how my order is unfortunately delayed. I tried to cancel before the order ever shipped after nearly a week of their excuses, but since it is in th... See more

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Rated 1 out of 5 stars

I paused my subscription and did not get the prescription shipped but they still charged me. I even have confirmation emails saying they shouldn't charge until the pause is lifted but I was still char... See more

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Rated 1 out of 5 stars

My first charge/shipment was on 24 Dec 2025. Shipment received and first dose injected on 27 Dec 2025. 4th dose injected on 17 Jan 2026. They wouldn't charge my card and order my refill until 24 Jan 2... See more

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Rated 1 out of 5 stars

False advertising, poor communication and customer service, late shipping, price hikes, and terrible refund policies. This company is a total scam. The reply is ridiculous as they are NOT here to help... See more

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Rated 2 out of 5 stars

More expensive than other companies,providers seem fine but gotta jump thru hoops for customer service. Still not sold on what im actually receiving because results have been mixed. After my most rece... See more

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Rated 1 out of 5 stars

Scam site, they make claims on their website to get you to sign up and then make it difficult to cancel, even their own nurse practitioner I spoke with said the claims I was told were not possible. An... See more

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Rated 1 out of 5 stars

STAY AWAY from MEDVi. Went through the “screening” process requesting tablets. They sent injections, lied and claimed I requested the injections, and then said no returns no refunds. Extremely Poor cu... See more

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Rated 1 out of 5 stars

Very poor customer service. I have run out of my prescription twice now. They charged my credit card over a week ago and their answer is exactly the same on every inquiry. “They have forwarded it to... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Medical Group
  4. Online Prescription Medication Vendor
  5. Registered General Nurse
  6. Wellness Program

About MEDVi

Written by the company

MEDVi: Your Partner in Accessible, Personalized Weight Management

MEDVi is a leading telehealth platform dedicated to making effective, medically supervised weight loss accessible and affordable. We specialize in personalized treatment plans utilizing GLP-1 medications, including injections & tablets, delivered right to your door. At MEDVi, we understand that traditional weight loss can be challenging. That's why we've designed a seamless, convenient online experience that puts your health goals first.

Our process is built around you:
Personalized Care: Every patient undergoes a medical intake and virtual evaluation by a licensed U.S. physician. Your treatment plan, including customized dosing, is tailored to your unique health history, lifestyle, and weight loss objectives.

Affordable & Transparent: We believe in clear, upfront pricing without hidden fees. Our cost-effective programs provide access to powerful GLP-1 medications at a fraction of the cost of brand-name alternatives, with options for both tablets and injections.

Convenience & Support: From online consultations to direct medication delivery, MEDVi simplifies your weight loss journey. Our dedicated team provides continuous access to healthcare professionals for guidance, dosage adjustments, and ongoing support, ensuring you feel heard and empowered every step of the way. Many users praise our timely, efficient service and the kindness and understanding of our staff.

Proven Results: Our science-backed approach, combined with continuous support, helps individuals achieve sustainable weight loss by addressing the biological and lifestyle barriers to success. Users consistently report positive experiences, with many expressing gratitude for finally finding a program that works for them.

Join the thousands who have found a real, lasting solution to weight management with MEDVi. We're committed to helping you gain control of your health, build confidence, and achieve a healthier, happier you.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

10K reviews

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Replied to 99% of negative reviews

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Rated 1 out of 5 stars

I was on the fence about starting a…

I was on the fence about starting a GLP-1. I wanted to see if I would be approved and when I decided against it the next day, I emailed them and asked to cancel. They said they would put my account on pause so I could change my mind in the future. Great. Well I checked my bank today and they charged me 179$ without ever telling me I had been approved or that I was being charged. No receipt or anything. I have complained to the company and I expect a full refund or I will dispute it through my bank.

12 February 2026
Unprompted review
Rated 1 out of 5 stars

This is the WORST company I have dealt…

This is the WORST company I have dealt with when it comes to billing the charged me &399.01 And I am sill fighting to get my medication. The system they use is trash, chat is horrible you constantly get agents disconnecting and no results. I SHOWED THEM A BANK STATEMENT AND STILL NO MEDICATION IM DONE.!!¡

12 February 2026
Unprompted review
Rated 1 out of 5 stars

This Company Commits Fraud - Bait and Switch

This Company Commits Fraud - Reviews are Fake
I had a prescription with Maximus for 7.5mg. I was going to switch for their promotion of all doses for 199 a month for tirzepatide. They charge you before they tell you what the prescription will be. They promise you can cancel before they ship. They Lie.
I contact MEDVI by email to confirm in advance by email and say I will not order if you are not going to titrate me up to the next level. I send them 3 pictures of my pill bottle showing my current script. First they say they can't see the date, I zoom in on the date and then the next email, everything else they already saw they can't see, the name, dose and pharmacy. I have all my pictures uploaded into the account as well. So at 10:52 am I tell them to cancel my order because I sense the game. The game is to give the lowest dose because giving me the higher dose for the same price is expensive. Suddenly at 2:55pm your medication is approved at 2.125mg. I call them and I have to be escalated to cancellation. So I am cancelled they say but I have to be called back in 24-28 hours by the refund department. At this point, I call my credit card company and they agree it sounds like a scam and the charge is disputed. Then at 6:21 pm I get an email that your refund request is denied because we already shipped and delivered your order. At 7:21 pm I get an email that the order has shipped notably getting a shipping notice after they claimed it had already been delivered already exposes them. I check with Fedex tracking and the status says that a Label was created 2/11/26 at 7:21 pm, we will let you know when we have your package. I have this evidence of their fraudulent scam. Not shipped or delivered but rushed so they can try to avoid a refund. I am reporting them to the FDA, the doctor to the NC medical board and the pharmacy to the NC state board of pharmacy. They will waste their money if they continue on this dishonest path by sending out a 2.125 mg prescription that they will never get paid for.

11 February 2026
Unprompted review
Rated 2 out of 5 stars

cancelling could be made easier

It’s quick and easy for them to start taking your money. But when you want to cancel, suddenly it’s not simple. There’s no option to cancel from your online account. You can’t cancel through their messaging app. You can’t even remove your payment information to stop automatic billing.

Instead, you have to call, sit on hold forever, and then endure the sales pitch trying to convince you to stay.

Pro tip: if you don’t actually want to cancel but want a lower rate, call and say you’re canceling. That’s when they suddenly find a discount for you.

11 February 2026
Unprompted review
Rated 5 out of 5 stars

Incredible customer service and response!

This company was very thorough. They didn’t just ship medication they carefully screened. My health needs an offered way more than I expected, including labs that were not out-of-pocket for me. The practitioner I felt was very knowledgeable and understanding of my situation. The medicine came right away and the price is extremely reasonable. I researched this for a long while before I reached out and I am really much more comfortable going through this process with MedVi

11 February 2026
Rated 3 out of 5 stars

This call with provider was great, but still concerns about lack of transparency and consistency in product

This call with provider was great. She was thorough and spent time to answer my questions. I am still generally upset that MedVi changed the medication compound and ingredients without notifying me or giving me a reason, and sent an entirely different compound without my approval. The provider agreed that MedVi was not supposed to do this and discussed options to prevent this from happenning again, as well as steps I could take to resolve. She was very helpful. I will be reaching out to billing and customer service to address the concerns I still have about the ordering and shipping of products not consistent. Also to discuss the lack of transparency with ingredients (B-12 cyanocobalamin, B-6 pyridoxine, L-Carnitine) and strength of medication. Changing these levels can have side effects and should always be discussed with patients when different compunds are sent. (I'm glad I read packaging thoroughly, but others may not.) However, this provider was great on this particular call. I would also like to note that there were two other appointments I had in which providers were a "no-show" and I wasted 40 minutes (each time) waiting for providers who never showed up. That was also very frustrating.

10 February 2026
Rated 5 out of 5 stars

Service is prompt and thorough

Service is prompt and thorough. My results have been amazing. It’s expensive - I wish it was more affordable. I wish my insurance covered tirzepitide because it’s helped with my psoriasis and inflammation- not just weight loss.

11 February 2026

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