I ordered a coat from Miinto and was excited to receive it quickly. The quality was excellent and the item was authentic, but it wasn’t exactly the same model as in the pictures. Their support tea... See more
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Review summary
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Company details
- Online Marketplace
- Bag Shop
- Fashion Accessories Store
- Men's Clothing Store
- Vintage Clothing Store
- Women's Clothing Store
Written by the company
Miinto er en global moteplattform som forener verdens best kledde mennesker med et unikt utvalg av premium, luksus og håndplukket lokal mote. Ettersom Miinto er en markedsplass eies det ikke eget varelager, men i stedet blir hver bestilling nøye oppfylt av lidenskapelige mennesker som jobber i verdens beste motebutikker. Føler du deg inspirert? Besøk oss på www.miinto.no. Skulle du behøve hjelp så er våre kundeserviceagenter klare til å supportere deg hver time, hver dag i uken på chat.
Contact info
Ensjøveien 16, 0655, Oslo, Norway
- [email protected]
- miinto.no
Replied to 81% of negative reviews
Typically replies within 2 weeks
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Keep it up Miinto!
Miinto is my go-to shopping choice for me and my family. Huge selection, great brands, and professional service!
Regardless of the country of purchase, the goods are delivered lightning fast (the fastest shipping I've ever experienced).
Easy returns and very good customer service are what made me switch from the competition to Miinto.
Keep it up, Miinto, you're great!
Its second time MIINTO is taking…
Its second time MIINTO is taking partner shop side instead of helping their direct customer. Luxury item that has not held to its price and quality. was sent back and there tha whole process has started. Simple request was to change the item or return the payment. after 4 months they sugest to replace the item with new, but the season has changed from mild autumn to harsh winter. Last purchase here.. wont suggest anyone who values the customer service.
I never received my package
I never received my package, and when i contacted them about it they never got back to me. So I have not gotten my package or a refund for it. Will never shop here again.

Reply from Miinto Norge
The service was great but that you have…
The service was great but that you have given me the wrong size on my shows twice. That is diassapoitning!
Safe, efficient, informative.
Fast, efficient, safe and on time delivery.
The parcel is missing
The parcel is missing, bad customer service, no discount for the delay, no Norwegian helpline. Not possible to actually talk to a real person- terrible!!
Fantastisk kundeservice
They sendt me the wrong shoes not once
They sendt me the wrong shoes not once, but TWICE! And then expect me to pay for the return. Make it make sence!!!!
This store is extremely bad
This store is extremely bad. On November 10th, the customer service sent me an email saying that the goods would be dispatched within two working days. It's already been three days, and I still haven't received the email confirming the dispatch on November 13th. On the same day, miinto sent me an email saying that DHL express might delay the delivery. miinto promised to dispatch the goods within two days, but it was only on the third day that they said they would let DHL pick up the package for dispatch. But later, miinto said that DHL might delay the delivery of my package. miinto is really an irresponsible company!! It was already late for DHL to pick up the package, which caused the delivery of my package by DHL to be delayed as well!! It's not punctual at all!!!
Urgent: Missing Dust Bag, Hanger & Proof of Authenticity – Response Needed Before Return Deadline
Hi Miinto,
I am following up again regarding the third Max Mara coat I received. This coat was supposed to replace the previous one that showed clear signs of being fake.
This third coat arrived without the standard Max Mara items (dust bag and branded hanger). For a luxury product at this price point, this is unacceptable. In addition, I still have not received any proof of authenticity, despite multiple requests.
As stated in Norwegian consumer law, when a seller claims an item is authentic, the seller must be able to provide documentation if the customer has reasonable grounds to question it. I have already explained why I have such grounds.
My return deadline is next Monday, so I need the following immediately:
1. Dust bag for this coat
2. Branded Max Mara hanger
3. Proof of authenticity (invoice from supplier, brand confirmation, or equivalent)
If I do not receive these items/documentation before the deadline, I will have no choice but to return the coat and escalate the issue further.
Please respond as soon as possible.
After a long chat about whether product…
After a long chat about whether product description, which was different from the photo, was correct, the product is no longer available. Waste of time.

Reply from Miinto Norge
I ordered a coat from Miinto and was…
I ordered a coat from Miinto and was excited to receive it quickly. The quality was excellent and the item was authentic, but it wasn’t exactly the same model as in the pictures.
Their support team responded kindly and offered help right away, which I really appreciated.
Overall, a good experience, though I’d suggest they check product details more carefully.
The problem with the wrong product was…
The problem with the wrong product was and still taking a long time

Reply from Miinto Norge
They sell items that they don’t have i
They sell items that they don’t have in stock, refound takes very long time

Reply from Miinto Norge
Super service and fast delivery!
Fast shipping and easy + fre returns
Fast shipping and easy + free returns. Would give 5 stars but too many items get inflated RRP when on sale to make the discount look bigger. It's been like this for years, really should be taken care of.
Best net shopping with quality products
Best net shopping with quality products
Fast and great service
Fast and great service, high quality products.
Rask levering og superfin kåpe
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