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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company's products, highlighting their exceptional quality and freshness. Consumers appreciate the extensive range of herbal products available, often finding unique items not easily sourced elsewhere. The business is also commended for its efficient order processing and clear communication, ensuring a smooth and informed purchasing journey. People frequently mention the fast and reliable delivery service, with many receiving their orders promptly and well-packaged. The company's dedication to customer satisfaction is evident in their handling of issues, such as damaged plants, where they went above and beyond to provide replacements. Consumers also value the thoughtful touches, like free samples and extra natural options, which enhance their overall experience.

Based on these reviews

Rated 5 out of 5 stars

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more

Rated 5 out of 5 stars

Products arrived a lot sooner than expected, unfortunately the live plant got damaged, only one leaf survived. Fingers crossed it survives. Edited to four stars based on response 2nd edit - liv... See more

Company replied

Rated 5 out of 5 stars

Great service. Quick processing of order. Good communication. Confirmation order received after checkout then followed by email to chosen address with follow up of shipping email. In general a easy pu... See more

Rated 5 out of 5 stars

They always ship fast, have good communication, and are easy to order. great company. For this order, I didn't find the products themselves great for me (kanna snuff and kratomic mix). I've tried... See more

Rated 5 out of 5 stars

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!

Rated 5 out of 5 stars

Got caught out with being shut over Xmas so no product or communication. Once they were back to work products arrived promptly and were as advertised

Rated 5 out of 5 stars

Fabulously prompt... I was expecting a delay as we were dealing with live plants that may had to grow, but to my pleasant surprise my order was filled, sent amd arrived within 3 days.

Rated 5 out of 5 stars

Good stuff mindfuel definitely will be back Shipping was fast and well packaged, a hassle free experience, like we all love Appreciate your efforts Cheers

Rated 5 out of 5 stars

I ordered, paid via bank transfer, then next minute it’s in my letterbox, as I wasn’t home at the time of delivery. So quick and easy, plus I got a little something extra from the team with my order... See more

Rated 5 out of 5 stars

Purchased some Mulungu tea. Product arrived promptly and is giving me fantastic sleeps and calms the nerves. Very happy with the business and their products. They provide lots of online tips.

Rated 5 out of 5 stars

Awesome communication. They didn't have a product I ordered, gave me the option to get something else or refund. Sent my other product with a little something else to try.....

Rated 5 out of 5 stars

I'm very happy with mindfuel. They are very efficient with my purchase and all the time send me other natural options to help my insomnia. I highly recommend MINDFUEL.

Rated 4 out of 5 stars

My website experience at Mindfuel was a good one. All the info I needed was right there. Mindfuel has an extensive range too. Tbh, I could spend quite a while pottering around this site -which is easy... See more

Rated 5 out of 5 stars

Good products, always fresh. Excellent in customer service and very fast shipping. I received no incentive to write the review. I am a repeat buyer.

Rated 5 out of 5 stars

I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled. My initial order of a live plant faced significant challenges: it arrived two months... See more

Rated 5 out of 5 stars

Very good communication. Delivery was good , plants came undamaged and healthy 👍. Would order again from this place.

Rated 5 out of 5 stars

Straight forward, no hassle delivery considering it was rural. Frequent updates. The product is excellent value for the $$$ & exceptional quality. Thanks very much.

Rated 5 out of 5 stars

The products are wonderful, their shipping was super fast and I highly recommend! Thank you again Mindfuel!

Rated 4 out of 5 stars

Thanks to a quick reply, I will say that the product is fine but I will be sure to specify NOT using NZ couriers in future orders.

Company replied

Rated 1 out of 5 stars

Given I sent an email and a photo of the crack in the stem of the pipe I purchased and received no response, I think it not surprising the score was low.

Company replied

Rated 5 out of 5 stars

They have the products I'm looking for and they delivery of the items is always quick and without any hitch.

Rated 5 out of 5 stars

The First Nation tobacco was well packaged and arrived in a timely manner.

Rated 5 out of 5 stars

Prompt reliable service, good fresh produce. Will be using again. Only negative was the courier, who ignored delivery instructions (NZ Couriers)

Rated 5 out of 5 stars

My order arrived the next business day! Have found the service 100%. The one time I needed to phone them they were friendly and very helpful.

Rated 5 out of 5 stars

I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.

Rated 5 out of 5 stars

Very quick and convenient for me who is wanting to try all the different herbs they have to offer, which is surprisingly a great selection and great quality highly recommend thanks Mindfuel magnificen... See more

Rated 5 out of 5 stars

A fantastic range of products! Fulfilment and delivery were exceptional! Will shop again!

Rated 4 out of 5 stars

Super fast delivery - it came in 3 days! products were as advertised.

Rated 5 out of 5 stars

Excellent, prompt service and very fresh herbal product.

Rated 5 out of 5 stars

Great service, I got my order delivered very fast fast. The service was great and very easy

Rated 5 out of 5 stars

Extremely swift delivery. Products competitively priced however I have found Ashwaganha powder cheaper in supermarket.

Rated 5 out of 5 stars

Great range of products with great prices. Super quick delivery.

Rated 5 out of 5 stars

The product was despatched the same day I ordered it. It arrived promptly and was well packaged


Company details

  1. #1 of 5 best companies in Vitamin and Supplements Store
  2. #1 of 2 best companies in Herb Shop
  3. #1 of 3 best companies in Smart Shop
  4. #1 of 2 best companies in Vaporizer Store

Written by the company

Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.


Contact info

4.8

Excellent

TrustScore 5 out of 5

301 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick

Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!

12 January 2026
Rated 5 out of 5 stars

The Gold Standard of Customer Service!

I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.

My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.

The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!

Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!

26 August 2025
Rated 5 out of 5 stars

Herbs That Work and a Team That Cares

I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only is their herbal product range vast and impressive, but the quality is second to none - no other company I know of offers the range of rare, hard-to-find herbals that these guys offer....at very reasonable prices I might add. I cannot recommend this company highly enough.

25 November 2025
Rated 5 out of 5 stars

Purchased some Mulungu tea

Purchased some Mulungu tea. Product arrived promptly and is giving me fantastic sleeps and calms the nerves. Very happy with the business and their products. They provide lots of online tips.

3 November 2025
Rated 5 out of 5 stars

Awesome communication

Awesome communication. They didn't have a product I ordered, gave me the option to get something else or refund. Sent my other product with a little something else to try.....

9 November 2025
Rated 5 out of 5 stars

Exceptional service

Very good communication. Delivery was good , plants came undamaged and healthy 👍. Would order again from this place.

12 October 2025
Rated 5 out of 5 stars

Boom - done and dusted 👍

I ordered, paid via bank transfer, then next minute it’s in my letterbox, as I wasn’t home at the time of delivery.
So quick and easy, plus I got a little something extra from the team with my order too.
Thanks for being amazing 🤩

15 October 2025
Rated 5 out of 5 stars

This is a great company.

Good products, always fresh. Excellent in customer service and very fast shipping. I received no incentive to write the review. I am a repeat buyer.

30 September 2025

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