I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only... See more
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Company details
- #1 of 5 best companies in Vitamin and Supplements Store
- #1 of 2 best companies in Herb Shop
- #1 of 3 best companies in Smart Shop
- #1 of 2 best companies in Vaporizer Store
Written by the company
Explore Your Mind with MindFuel, Aotearoa's Premier Online Smartshop & Headshop. Discover Blue Lotus, Kava, Kanna, Ecsplore, Happy Caps, Clear Focus, Elevated Botanicals, Herbal Pipes, Vaporizers & Infusion Machines. Enhancing Minds Since 2004.
Contact info
P.O. Box 3260, Fitzroy, , 4341, New Plymouth, New Zealand
- 0277863221
- [email protected]
- mindfuel.co.nz
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered the seeds one day and they…
I ordered the seeds one day and they were at my door the next day. Very impressed. Also received a free packet of seeds.
Great customer service
Great customer service. Quick response to email. Quick delivery.
Got caught out with being shut over…
Got caught out with being shut over Xmas so no product or communication. Once they were back to work products arrived promptly and were as advertised
Quick
Quick, efficient service and delivery. Normally wary when a company has a rating this high but it's legit and well deserved. Keep up the good service, thoughtful packaging and quality product!
The san perdro seeds sprouted after…
The san perdro seeds sprouted after about a week after planting, they look cute and awesome, definatly recommend
The Gold Standard of Customer Service!
I am absolutely thrilled with MindFuel, and their dedication to customer satisfaction is truly unparalleled.
My initial order of a live plant faced significant challenges: it arrived two months after ordering and was, unfortunately, snapped in two due to transit damage. While disappointing, it was the response to my complaint that made all the difference and cemented my trust in this business.
The MindFuel went above and beyond to correct the situation. They not only responded quickly but generously sent three replacement plants—not just one—which arrived about a month later in significantly improved and secure packaging. All three replacement plants arrived safe, sound, and perfectly healthy. They are thriving!
Exceptional customer service! Few companies show this level of integrity and commitment when things go wrong. If you are looking for a supplier who stands behind their product and prioritizes the customer experience, look no further. Highly, highly recommended!
informed and on time ,,what more can…
informed and on time ,,what more can you want A1
+++
I received my package very quickly
Herbs That Work and a Team That Cares
I've been ordering products from this company for the last few years and I am always blown away at the high level of customer service that they provide every time I make a purchase from them. Not only is their herbal product range vast and impressive, but the quality is second to none - no other company I know of offers the range of rare, hard-to-find herbals that these guys offer....at very reasonable prices I might add. I cannot recommend this company highly enough.
Purchased some Mulungu tea
Purchased some Mulungu tea. Product arrived promptly and is giving me fantastic sleeps and calms the nerves. Very happy with the business and their products. They provide lots of online tips.
Awesome communication
Awesome communication. They didn't have a product I ordered, gave me the option to get something else or refund. Sent my other product with a little something else to try.....
Exceptional service
Very good communication. Delivery was good , plants came undamaged and healthy 👍. Would order again from this place.
Boom - done and dusted 👍
I ordered, paid via bank transfer, then next minute it’s in my letterbox, as I wasn’t home at the time of delivery.
So quick and easy, plus I got a little something extra from the team with my order too.
Thanks for being amazing 🤩
This is a great company.
Good products, always fresh. Excellent in customer service and very fast shipping. I received no incentive to write the review. I am a repeat buyer.
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