Missacc Reviews 6,615

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. People appreciate the user-friendly website, highlighting the easy-to-use search, filter, and sort capabilities. Consumers also value the ability to view dresses in various colors and the detailed product descriptions. The option for custom sizing is considered fantastic, and the availability of plus-size options is a significant advantage for many. Consumers find the website helpful for visualizing dresses in real-time and appreciate the option to receive swatches before ordering, which reduces uncertainty when ordering online. The detailed size charts and the option to add pockets are also well-received. However, some reviewers suggest adding more photos of customers wearing the dresses to provide a more realistic view.

Based on these reviews

Rated 4 out of 5 stars

I couldn’t open your size guide for the bra. So hope it fits. Would have given 5 starts if not for that and I really need the dress before March 14. My original dress from another company, was very di... See more

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Rated 4 out of 5 stars

Customer photos are useful, but be careful when looking at reviews. Its plain to see that some are copy-pasted directly, or with only slight changes. Some "customer" photos are clearly edited if not p... See more

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Rated 4 out of 5 stars

Easy interface but when sending free color swatches, the company should offer free shipping. The shipping cost ended up more than the original price of the swatches so it wasn't really free. I also d... See more

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Rated 4 out of 5 stars

I bought the black wedding dress ... and it was a bargain it was beautiful but it needs adjustments I read all the reviews and most people have left good reviews b4 even receiving anything... the dres... See more

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Rated 5 out of 5 stars

Beautiful gowns and accessories, my wedding day was canceled my groom got cold feet and canceled our wedding worse day of my year, but God is good and my life is going on. His lost!!!This sight still... See more

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Rated 5 out of 5 stars

Super easy buying process with a lot of options to choose from. Custom ordering directions were easy. I ordered 4 Custom order bridesmaids dresses - all 4 girls are very unique in size. We shall see... See more

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Rated 5 out of 5 stars

We needed a couple of new dresses for a wedding that's coming up at the end of February. It was very easy to find the right products in the right colors and sizes for my partner and our daughter. We'r... See more

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Rated 5 out of 5 stars

After a bad experience with another formal dress provider, I was nervous. But it arrived in a timely fashion, looked like its online pic, fitted beautifully and I felt like a princess. Thank you MissA... See more

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Rated 5 out of 5 stars

I just purchased a gown from Missacc and added expedited processing and shipping. I’m hoping to receive the dress within the expected timeframe, no later than February 18, 2026. I will keep this revi... See more

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Rated 5 out of 5 stars

I sent off not knowing what to think but I loved the dress and it was so reasonable. It came today and it had far exceeded my expectations. So beautifully made the quality is exceptional. I am giving... See more

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Rated 5 out of 5 stars

The shopping experience is good. When I selected a color the image showed the dress in that color. I would only add images of customers actually wearing the dress. It helps to determine what the dress... See more

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Rated 5 out of 5 stars

I feel like I've looked everywhere for my Mother of the Groom dress and in every price range. Missacc offered plenty of the elegant choices I wanted, as well as very decent pricing. I loved the spec... See more

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Rated 5 out of 5 stars

Your website is very user friendly. It's easy-to-use and reliable search, filter, and sort capabilities are a big PLUS for me. I won't shop websites if these capabilities are poor; it's too frustr... See more

Rated 5 out of 5 stars

I am so happy that I could receive a swatch before ordering my dress for my wedding. It really helps take some of the uncertainty away when ordering online. I have experienced disappointment with othe... See more

Rated 5 out of 5 stars

Great website, allows a lot of filters and shows dresses in your desired color. Friendly return policy and allows you the chance to try on from a selected group of dresses before you make a selection... See more

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Rated 5 out of 5 stars

I truly appreciated the detailed descriptions of each dress along with the wide variety of color and style options. As a plus-size woman, it was such a pleasure to shop for my Mother of the Groom dres... See more

Rated 5 out of 5 stars

With custom sizing options available, this website is probably one of the best I've seen for clothing! And they're pretty transparent on their shipping and manufacturing times as well. Would absolutel... See more

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Rated 1 out of 5 stars

This is the most difficult place I have ever dealt with regarding returns. I spent hours emailing before I ever got a return label. Their advertisement about easy returns is a joke! I personally woul... See more

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Rated 1 out of 5 stars

I wouldn't even give 1 star but it makes you to leave a review. Terrible experience with missacc. The dresses I ordered ended up being too big so I had to return them. They do not provide return label... See more

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Rated 1 out of 5 stars

Dress that arrived was completely different from the item purchased. Can see clear runs in the front of the dress and the belt wasn't attached properly. Emailed customer service and they refused a ret... See more

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Rated 1 out of 5 stars

BEWARE! Elastic SATIN and yet the fabric wasn't satin!! Very poor quality. I'm retuning item and it's proving difficult -won't provide correct address details. Items coming from China ! Missacc is n... See more

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Rated 1 out of 5 stars

Absolute scam artists ordered a dress for wedding said it would get sent out ASAP. 6 weeks later still going back abd forth. Finally sent it with 6 weeks to spare said I would get it in 2 weeks. Sti... See more

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Rated 1 out of 5 stars

Absolute rubbish was delivered. Nothing like advertised product. At least 10 sizes to big no where close to what was advertised. Incredibly hard to return With argumentative customer service with ove... See more

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Rated 1 out of 5 stars

Missacc has a refund policy if you are not satisfied with the items,. I purchased 2 dresses a standard size. Both dresses did noy fit or suit. I asked for refund and came back with 3 different redicul... See more

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Rated 1 out of 5 stars

Dress looks nothing like picture. Fabric completely different. Zipper doesn't work correctly. Dress doesn't fit according to size chart. They advertise "easy returns". Not true at all! They try t... See more

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Rated 1 out of 5 stars

The website looked really good with cheap prices, customisation and great dresses. However after paying they offered an incentive to give a 5 star review immediately. Glad I didn't now the dress ar... See more

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Rated 3 out of 5 stars

Great variety of dresses. One glitch that should be fixed on the website is after you tap a dress thumbnail to look at it closer, when you're done and you return to the previous to scoll through more... See more

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Rated 1 out of 5 stars

This company may be ok until you wish to return an item. They have covered themselves with every eventuality in their terms & conditions. They charge you for return and any customs duty which may o... See more

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Rated 1 out of 5 stars

SCAMMERS. DO NOT. BUY FROM THIS WEBSITE: Picture completely different from the product I’ve received. Expected a lovely daffodil yellow however I got ORANGE. Disgusting. Customer service stops replyin... See more

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Rated 3 out of 5 stars

Your website says free hemming/alterations then there’s no way to note needed alterations. The arrival date then said by 9/2 which is why I went with your company, but on the last page notes I have to... See more

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Rated 1 out of 5 stars

CHINA COPYS DO NOT BUY I PAID 300 TO GET SOMETHING I COULD HAVE BOUGHT FROM SHEIN FOR PENNYS !!! CHEAP MATERIALS NOTHING LIKE THE PHOTOS ONLINE SICK OF THESE OVERSEAS COMPANY'S SCAMMIN... See more

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Rated 1 out of 5 stars

Do not buy from this website. Horrible customer service when you ask for a refund because you most DEFINITELY need a refund once you receive your item from this horrible company. Didn’t even answer my... See more

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Rated 1 out of 5 stars

I will never order from this company again. When ordering dress, estimated delivery date was between June 6 and June 13th. I am getting married soon and was dependent on this dress for my engagement p... See more

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Rated 1 out of 5 stars

My mother ordered a dress that just wasn’t fit for her shape, with a boned breast area that she was unaware of, the dress just didn’t fit properly. When she requested a refund and asked how to do a... See more

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Rated 1 out of 5 stars

This company us a scam! Took my money which was expedited service, got order confirmation and NEVER RECEIVED PRODUCT! Finally through chat said we do not know about orders as we cannot see them. Emai... See more

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Rated 1 out of 5 stars

I bought this dress. I gave £130 for it and it looked so beautiful and a lovely fit on the photo but when it came it was absolutely disgusting. It was cheap and was way too big as I am a regular size... See more

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Rated 1 out of 5 stars

DO NOT WASTE YOUR TIME OR MONEY ORDERING FROM THIS COMPANY! Complete scam esp if you order from the U.S.!! Returns are practically impossible & the quality is horrible!! Most 5 star reviews are probab... See more

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Rated 1 out of 5 stars

So far, nothing good has come out. I purchased one of the more expensive dresses $700+. The dress that came looks nothing like the picture - the inexpensive bathing suit elastane visible through the... See more

Company replied


Company details

  1. Dress Store
  2. Bridal Shop
  3. Wedding Service
  4. Wedding Store

About Missacc

Written by the company

Missacc, established in 2017, is an online boutique specializing in wedding and formal dresses. We are devoted to providing women with an endless variety of timeless gowns and dresses that make their formal and special occasions unforgettable.

At Missacc, we have our own wedding dress factory with a professional design team and a complete wedding dress production and manufacturing process.

We provide our customers with a wide range of high-quality wedding dresses. Each of our wedding dresses bridesmaid dresses, mom dresses, evening dresses, and prom dresses will be presented to our customers with unique style, tailor-made design, and attentive service.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

7K reviews

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Rated 1 out of 5 stars

It's the worst company

It's the worst company.
I ordered the dress and come at home with different sizes much bigger.
It's come from China Hong Kong it's a big SCAM.😡😡
NOT ACCEPT RETURNS IF YOU ASKING..They don't care your dream.

It's really really BADLY.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Return Policy is not worth the order

Two dresses ordered and they did not fit, attempting to return them with several email exchanges offering discounts but no real refund. Asked for a detail listing of my refund value - still waiting on response after two emails. Return policy is extremely challenging and not worth the purchase.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

I will always order from Missacc online…

I will always order from Missacc online store. I had order my dress for my birthday last which was November last year, I received the dress very much on-time it was just as Picture's and fitted excellent cannot complain all I can say excellent business. There was a agent May who keep me updated with my order and alway reply when asked a question. I will always recommend this business to anyone. God's blessings.

12 February 2026

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