Great kit & engaging company/staff. Only sell quality, and at a reasonable price. May initially look to be a buck or two more expensive, but given their $99 free shipping rates, you’ll end up bette... See more
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Company details
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Mont Adventure Equipment is an independent Australian company founded in Canberra in 1981. We're serious gear users and stand by our product. After years of frustrations with the poor quality of adventure clothing and equipment available, Monty had enough and made something better, something he could rely on. In 1978, using a borrowed sewing machine, he made himself a sleeping bag, down jacket and tent. Friends were impressed by his creations, and commissioned pieces. A reputation for quality gear quickly spread and in 1981 Mont Adventure Equipment was founded. While Mont has long since outgrown Monty's small unit in Canberra, Australia, he still directs the company and works closely with a passionate team on the design and testing of all Mont products. As dedicated adventurers ourselves, quality is never compromised just to save a few cents. To this day Mont Adventure Equipment is still privately owned, based in Canberra, fiercely independent and totally committed to better gear for the wild. If you'd like to learn more about Mont or need assistance in selecting the right gear for your adventure please do not hesitate to contact the Mont Customer Service team.
Contact info
18 Pirie Street, Fyshwick ACT 2609, Australia
- 02 6162 0900
- [email protected]
- mont.com.au
Replied to 75% of negative reviews
Typically replies within 1 week
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High quality, excellent customer service
We bought a canvas high quality pack. It is in as new condition after several months. My son has used it multiple times and it was perfect for his school Duke of Edinburgh hikes.
My son is very tall and thin. We found that the pack was rubbing on his hip bone. I contacted Mont and they gave me a call, following up with an email about ideas on how to help this issue. It definitely wasnt a "pack" issue, we would have this problem with any pack, yet they were more than happy to assist and offer advice.
Would not hesitate to purchase this pack again.
Absolutely fantastic Good "old Fashioned" customer service
I have an old Moondance tent that had been used so much, the fly had faded, started to loose its waterproofing, and finally tore. It had spent way too many days outside, and endured a very hard life, way beyond the design life of any tent, and served me well. I contacted Mont Customer Service, and Laura went above and beyond to actually find a Fly that would fit my old tent. I did not expect them to find me one for this old tent, but they did, and it now has a new lease of life. We had quite a series of back and forth communications, requiring pictures and other specifications to be emailed, and Laura kept me informed the whole way. Mont staff really understands the concept of good "old fashioned customer service, and their products are excellent. Thank you !!!
The item shipped promptly and arrived…
The item shipped promptly and arrived with an unexpected free gift, a key ring carabiner. Excellent service.
Love shopping with MONT,It’s really…
Love shopping with MONT,It’s really have unique collections.
High quality and reliable
Mont sell great products; exactly as specified on their website. Delivery is quick and efficient. I've always been happy with Mont purchases.
Poor customer service and unreliable…
Poor customer service and unreliable product quality. My order was delayed, communication was unhelpful, and I won’t be purchasing from Mont Adventure Equipment again.
Pole hub replacement
The ridge pole of my Moondance tent no longer screwed into the hubs--a stripped thread at both ends I guess. A gratis pair of replacement hubs with an improved design arrived almost immediately after I asked about replacement poles. My procrastination meant that it was a long time before I fitted the hubs, but spring is coming and I bit the dust. The threading of the shock cord was less traumatic than I thought it would be. I was most impressed with Mont's service
Great quality products
Great quality products. They're practical in design and clearly show the lived experience. Neither cheap in finish nor price, just good long term value… buy once and enjoy.
Order and return shoes
Ordered a pair of Hiking shoes, they were dispacthed and arrived quickly (shipping from Canberra and sent to Sydney). After trying them on at home I realised they were the wrong size and organised a return. The whole process was easy and seamless, received my refund quickly. Would definitely deal with Mont again.
Best value gear out there
Ordered several shells for a mountaineering trip in Europe. Quality is fantastic and you cannot find better gear for the price point with any other brands I am aware of. Shipping was prompt and came with a free key ring carabiner, what more could you want.
Great kit & fantastic customer service.
Great kit & engaging company/staff.
Only sell quality, and at a reasonable price. May initially look to be a buck or two more expensive, but given their $99 free shipping rates, you’ll end up better off.
……and they’re only too happy to discuss your purchase with you to sort out any issues or offer expert advice.
Highly recommend Mont. Great Aussie company. And knowledgeable crew.
Loved my jacket
Recently got the Mont Guide Hoodie, it's a great piece, an excellent choice for cold and wet days. I also used snowshoeing and skiing. Jacket is also good under an outer layer in really bad conditions like heavy rain or snow.
I received my jacket within 3 days of…
I received my jacket within 3 days of placing my order. Excellent service.
Quick shipping and a really good price.
Ordered a gift card online
Ordered a gift card online. Very easy process and the recipient was delighted!
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