Mous Reviews 14,718

Great Product has waterproof zippers except where it expands. Superb Craftsmanship and Quality Materials. I only wish the same quality went into shipping company. Ontrac poor delivery no knock. No way... See more

I've been using Mous cases since they're beginning and I've never broken a phone since. I recently had a small issue with my current case (Aramid fibre on a Galaxy S24) when I contacted Mous about th... See more

I had an issue with my Mous case where the camera area started warping, and unfortunately it happened again even after a previous replacement. I reached out to their support feeling quite disappoi... See more

I’ve been very happy with the phone cases and the brand overall. The case has protected my phone very well over the years and feels like a high-quality product. When an issue eventually appeared,... See more

Fantastic customer service. I had a problem with a phone case I bought a couple of years ago. I got in touch with customer support, who were so helpful and friendly, Judy in particular made sure the... See more

I have owned an iPhone 17 Pro Max from launch day and have used a Mous case from day one. Without a doubt, it’s the best Iphone case I’ve ever owned. While it may seem expensive to most, spendi... See more

I was recently contacted by Mous to share feedback on my experience, and I’m genuinely delighted to do so. This was my feedback - I would love to know that Vina has been recognised in some w... See more

I purchased a Mous phone case, sling & wrist-strap 14 months ago. Except for a few surface scratches the case is as good as new, and my iPhone is in perfect condition. At the same time my daughter pur... See more

The cases are great. I have dropped my phone numerous times onto a super hard flooring and I’ve definitely expected my phone to be damaged yet always surprised that it never is through my numerous dro... See more

I had a crack in my thin clear phone Mous case, and it was 45 days after (their return policy is usually 30 days). I was super bummed but reached out nevertheless, and they were understanding and offe... See more

Have the Extreme Commuter Backpack with Lid been using it three weeks for travel. Taken 6 flights in those three weeks carried computer iPad two cameras plus addition lens, jackets and all accessorie... See more

They are obviously well made. But expensive somewhat like apple In think the advert is misleading because omg I've never had a cracked screen, never scratched one, it's an advert that makes it lo... See more

Mous iPhone 16 Limitless 6.0 cases look nice, feel robust, fit perfectly and allow wireless charging with no issues. Also bought phone slings to give extra peace of mind whilst on city breaks and skii... See more

Mous makes incredibly durable yet great looking phone cases and other products. While they are certainly more expensive than competitors, they feel much nicer to use day to day while providing superio... See more

The products were received in good time bearing in mind its Christmas. We bought a back pack for my daughter as it met her specific requirements. We bought it for her for college/university but she ta... See more

Terrible customer service. I returned a brand new bag by DPD which was confirmed as received by their warehouse more than two weeks ago. I've chased but no refund, acknowledgement of receipt of the re... See more

I was returning a backpack because while it was a great backpack the size wasn't quite right for our needs. We accdently sent it back with our child's school issued chromebook in it. The team at Mou... See more

Kim was absolutely amazing. I had an issue with my purchase because I ordered the wrong iPhone case, and she helped me right away. She was super fast, efficient, and always present throughout the whol... See more

Bought a Mous phone case from Amazon. Was very pleased with the quality (big step up from the run of the mill ones) but about 5 months after purchase a small part of the case snapped. I put in a warr... See more

I bought the Mous AirPods Pro 2 case that claims to stay attached even if dropped, but that’s not true in my experience. My AirPods case still comes off easily and doesn’t hold securely. I’m still usi... See more

Every single day I get an advert for one of these backpacks and phone cases on YouTube. If I have to listen to the owner orgasmo scream while he throws one of his products out and aeroplane, Googles... See more

Aggressive and annoying ads on youtube. They always edit the final drop test with that speed up. Fake drop test and overall annoying enthusiam. Well done on pushing ads that actively try to annoy and... See more

The phone case mag safe I purchased two weeks ago, for a iPhone is stained on the edges on the textured corners. Contact Customer service via the website with attached photos as requested, three tim... See more

I’ve been a customer of Mous for around 5 years now, and I continue to be impressed by both the quality of their products and the level of care their team provides. The cases and screen protecto... See more

I appreciate it taking some time for Mous to ship my product but it took 10 days from order date to delivery and, as noted in a follow-up email from Mous, January is a particularly busy time for the c... See more

Not only are their cases amazing, their customer service is top notch as well! I bought a case 5+ years ago because I liked the design and wanted something slim but protective — it’s like I bought an... See more

Your TV/YouTube ads with grown men tossing phones or suitcases followed by laughing like a moron that still lives in his mother's basement & could never successfully pursue or maintain a relationsh... See more

Mous support is truly in a league of its own. They handle everything incredibly fast and make the whole process feel effortless. Instead of making you “prove” something went wrong, they focus on act... See more

I placed an order on the 29th December and apart from attempting to sell me more products via email and an initial we have received your order and we are busy at the moment email, nothing else has bee... See more

This review is about their return policy and possibility within Europe. There is no return address within European Union for possibly cheap returns. You have to send back to UK what costs more than 20... See more

Bought a case for my s21 years ago and has eventually worn down to the material being cloth. Asked for a warranty replacement 4 years later, and while the case was discontinued, I could choose a cas... See more

I don’t know where to start, from their phenomenal product line up their top tier customer support. I’ve been a loyal customer since limitless 1.0 as they are genuinely game changing cases. Rece... See more

Had an issue with a phone case that was faulty on purchase. Spoke with Senior Customer Experience Specialist, Reuella, who sent out a new case which works perfectly. Very grateful for their service wh... See more

​I recently had to contact Mous because my original case had started to fail and wasn't keeping my phone safe anymore. To make things difficult, I couldn't even find my original confirmation email.... See more

While the Clarity Magsafe is a bit expensive, it lives up to it's higher cost. This is a premium case. The feel in hand is fantastic, smooth on the crystal clear back to easily slide in you pocket,... See more

Absolutely exceptional product and exceptional service. Have yet to find a case with the quality and customer services second to none. When you try hundreds of cases and you find one that actually liv... See more

The representative listened and addressed all of my concerns and even went the extra mile to replace products that we’re having immediately. Refunds were also offered. They have amazing products just... See more

Excellent customer service. If you have any problems you will receive a replacement case through just a few emails. Would highly recommend mous as I've personally have used their cases for many... See more

I left my IPhone 17 pro with no screen protector just a Mous case on the roof of my car, the phone somehow stayed on the roof of my car until I changed from a 30MPH zone to a 50MPH zone, my phone... See more

I have purchased a view products from MOUS and been impressed the quality but also the sleek design. Unfortunately, I have had a minor issue with my phone case which I was concerned about. I contacted... See more

Bought 3 cases and screen protectors for family previously. Replacing phone that has had screen damage, back shattered. Twice even in Mous case. This time problem with 4th purchase and want to r... See more