Harry came highly recommend to me from our carpenter on our new build project in Colchester Essex. After being let down by an alternative company Harry responded very quickly in the months of the heat... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
We found Nustone online while looking for white porcelain slabs for our front steps . We popped in to their depot on the A12 to look at the product before placing an order . Harry showed us the produc... See more
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Had a lot of problems with the delivery of 6 crates of slate paving to N Wales . Delivery could not find the site despite a postal address going back 7 years . On the point of cancelling the order , t... See more
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A great experience from start to finish. Harry couldn’t have been more helpful, with regular updates and questions answered quickly. Delivery was quick and easy, so thanks to the guys from Nustone who... See more
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As quite a few people on here we ordered our paving from these people, only to be told items were out of stock & they had know idea of when they might become available, so requested a refund, had all... See more
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Salma Shaik Abdul made me feel welcome in the showroom and gave great advice on the choice of granite slabs. There was no pressure, she gave me several options and with the additional information she... See more
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Good quality tiles with excellent after sales support. We had chosen a type of granite tiles that our builder hadn’t used before. All questions on method to lay the tiles, products to use etc were ans... See more
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Harry at Nustone was great and really helpful. His knowledge was good and helped to make our final decision. We were kept up to date on delivery times and everything ran really smoothly and our ne... See more
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Visited Nustone as a first-time customer with my mother and ordered some tiles for a patio refurb. Pradeep was great from the start; professional, friendly and helpful. He took the time to... See more
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I emailed Nustone Patios Ltd with a photograph of my patio to enquire if they had anything similar that we could buy to match what we have as we are looking at extending our patio. I received a respo... See more
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thank you for your my order of new stone smooth and honed 600x600mm slabs they were packed extremely well and had no damaged slabs .I would recommend this company. I would like to thank Jenifer f... See more
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I have been very happy with the service by Nustone. Was lucky to have received a patio seating set of a sofa and two chairs along with a coffee table as a gift. Unfortunately the glass to th... See more
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Raised a query regarding the edge detailing for the Sandstone Tumbled Paving, and was dealt with by Lidiya. She was extremely helpful and knowledgeable and even arranged to email me photos of the actu... See more
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We had a fantastic experience with Nustone. Harry was there to greet us and had the answers to all our questions. After ordering Harry stayed in regular contact with updates on likely delivery times a... See more
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We bought 2 pallets of porcelain tiles from Nustone in 2023 and have been so pleased with the result that we decided to use them again on another patio. We needed to discuss delivery times so phoned... See more
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Nustone has been recommended to us by couple of people, and I can’t thank them enough for their help and support. We’ve placed an order and had to contact them to delay our delivery and Jennifer a... See more
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Have used Nustone several times now and i have not one complaint to make. Most recent order was over the phone with a lady named Jennifer who was amazing dealing with the entire order and delivery,... See more
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BEWARE order #99197934 Ordered Patio stones online which were showing a delivery date within 5 working days.. i called customer service to get an update a week later and they advised me they a... See more
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Verified
Great service and prices…. However using the website to try and order was a bit of a pain as would not load properly after going to basket tried multiple times ended up just directly calling . If web... See more
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What an amazing company, after a little issue with my delivery and some broken slabs. I emailed the claims about my delivery and Ritika was super helpful and replaced the broken slabs with express de... See more
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Our slabbing has been delayed numerous times with the excuse of a ‘dispatch issue’ and keeps getting pushed back. It has now been 10 days since the original delivery date causing severe other delays... See more
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There were initially some delays to my order. Each time I reached out to Nustone they told me a different story, or said they would call back and didn't. In the end I decided to cancel my order, and... See more
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had nothing but trouble, i dont normally do reviews, but needs must on this occasion. Having waiting 5 weeks for samples, the writing was on the wall, fnally made our choice, delivery came a bit quick... See more
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Same story as lots of others im afraid nustone taking payment for porcalin tiles in my case that they didn't have in stock ! Which brought my job to a standstill and they couldn't give me any idea of... See more
Company replied
The tiles are lovely. However some had manufacturing faults (edit - not just chipped in transport as implied in their response) and although the company have agreed to give me a refund they haven't ac... See more
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Client asked me to find her some decking and I found Nustone was very competitive at £16.99 per length with free delivery. She decided to order 22 lengths for a new deck and during the order process... See more
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Ordered slabs with this company 8 weeks ago, still had no delivery date 4 weeks later then when I asked for a refund as I sorted slabs elsewhere it took a further two weeks to agree to this refund whi... See more
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Ordered cobbles online showing in stock. 10 days past and I emailed to enquire as to an expected delivery date to be told they don’t actually have it in stock. Checked the website and still showed... See more
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Spoke with Jennifer a few times and found her very professional and helpful. the product i brought on 2 occasions was teak decking and its an excellent product. delivery was very fast and the delivery... See more
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We placed an order of riven patio pack from the website that stated 4-8 working days delivery. With no update regarding the order, after 8 days I called Nustone and they stated it was a pre-order (not... See more
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I have purchased composite decking from this company and at checkout it said I could expect delivery in 3-5 days. I've made 5 phone calls to them to chase. Finally I got hold of a customer service ag... See more
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Recently had 36m2 of mixed size porcelain paving from Nustone, the product was fantastic with no breakages or damage in the whole order, delivery was as offered with polite and prompt driver. Harry... See more
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I have bought porcelain patio slabs from Nustone. They are excellent quality and price. Raj could not have been more helpful. He organised the delivery to suit me and it arrived bang on time. The lorr... See more
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Second purchase from Nustone. Website easy to use and prices competitive. I ordered over the phone for my recent purchase. Phones answered quickly and great service from Jennifer who investigated my q... See more
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Poor customer service. Had to cancel order. If not cancelled within 24 hours of placing the order they deduct £50. It took nearly 3 weeks for the refund to be processed, that is an unacceptable amount... See more
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Sold paving slabs that wasn’t in stock, delivered 2 weeks after agreed delivery date, Sent out a lorry without a pallet truck, when having taken the delivery and asked to get a pallet truck was tol... See more
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Company details
About Nustone Patios Ltd
Written by the company
Visit Our Website
Frequently Asked Questions
Delivery Information
Damages Policy
Contact Us
With over 20 years of experience in supplying high-quality Natural Stone and Porcelain Paving all across the UK, we take pride in offering you the best experience possible so you can rest assured that when you choose Nustone, you’re dealing with professionals.
Start Browsing Today!
FREE* Home Delivery! 🚚
Price Match Promise
We won’t be beaten on price, so if you’ve had a cheaper quote for the same product, we can match it!
If there is anything we can do to help, please don’t hesitate to contact us. We would be happy to hear from you.
📞 01206 700 599
💻 [email protected]
🔍 www.nustone.co.uk
Better Patios. Better Prices.
Contact info
Dobbies Lane, Marks Tey, CO6 1EP, Essex, United Kingdom
- 01206 700 599
- [email protected]
- nustone.co.uk
4.5
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Happy Slabber
Not my first order from Nustone and will not be the last. If you want quality materials, on time delivery and value for money then Nustone is for you.
27 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Bill,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We would love to see your next patio project and look forward to supporting again in the future.
Kind Regards,
The Nustone Team.
Scammed
As quite a few people on here we ordered our paving from these people, only to be told items were out of stock & they had know idea of when they might become available, so requested a refund, had all the excuse under the sun so now having to take legal action against them. Please steer clear, use either Stone Traders of Woking or Universal paving.
12 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Gary,
Thank you for taking the time to leave a review.
We are very sorry to hear about your experience and would like to clarify, at no stage was there any intention to mislead or scam. The order was affected by an unexpected stock issue which unfortunately meant the product became unavailable after the order was placed.
We acknowledge that the refund process took longer than it should have, and we sincerely apologize for the frustration this caused. We have promptly accepted the dispute you raised. Please do contact your card provider if this has not yet been settled.
Your feedback has been noted and helps us continue improving our stock controls and communication.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind regards,
The Nustone Team.
Quality product and great service
Dealt with Jennifer,
Wanted to get more sandstone slabs that I bought last year. Got everything I needed, very satisfied. Good service
20 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Christopher,
Thank you for the positive feedback.
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Awful company to deal with
Awful company to deal with - ordered some in stock paving slabs back in Aug 25 to be advised they where not in stock and after some deliberation advised they wouldn’t be in stock for some time, requested refund as work couldn’t wait and here we are in Jan 26 and I am still having to chase my refund. Constantly told “it’s been referred to accounts” or “our system was updated” a customer shouldn’t haven’t to wait 5 months for a refund it’s unacceptable. Tried to resolve this a number of times but to no avail so will be claiming money through small claims court or credit card company.
Having seen the other reviews it is looking like this is their standard behaviour unfortunately.
16 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Heidi,
Thank you for taking the time to share your feedback.
We are sorry for the frustration caused by the delay in processing the refund. Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We hope that reaching out to you and resolving the refund now demonstrates that we value our customers and take their concerns seriously.
Should you ever consider giving us another chance, we would welcome the opportunity to serve you better.
Kind regards,
The Nustone Team.
Nice stone
Nice stone.
Delivery was cancelled and rescheduled after delivery date confirmed.
Had 2 missing and 2 broken.
Was assured id be contacted by the customer support team but nothing after a week.
6 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Marek,
Thank you for taking the time to leave a review, and glad you liked the product.
We sincerely apologise for the inconvenience caused by the delivery and the damages. We take all feedback seriously and continually work with our partners to improve the delivery experience and ensure orders arrive safely. We take pride in the damage policy we have in place to deliver exceptional customer service, and we hope that our efforts in reaching out and resolving the concerns raised have helped turn the experience into a positive one.
We hope to have the opportunity to provide a smoother experience should you shop with us again.
Kind regards,
The Nustone Team.
SLABS
Ordered slabs on a Monday, they were delivered on the Wednesday great service couldn’t fault it .
5 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Scott,
Thank you for your wonderful review!
We are so pleased to hear that your experience was excellent. Comments like this motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Light grey porcelin patio tile
Good service, product looks good. havent laid them yet so cannot comment on durability etc.
14 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Terry,
Thank you for the positive feedback.
Ensuring our customers receive top-quality products and service is at the heart of what we do, and we are confident you will love the patio once it is laid.
We look forward to serving you again in the future and hope to earn that 5-star review.
Kind Regards,
The Nustone Team.
Great Patio Tiles
Great Patio Tiles. Delivery on time! Fantastic Company!
7 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Daniel,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the product and service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Happy customer
Great product for a great price, arrived safely all five pallets of them. Very happy with the service I received too.
13 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Paul,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
great all round
great product, fast delivery and amazing customer service.
12 January 2026
Unprompted review
Reply from Nustone Patios Ltd
Hi Dave,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Redirected
Throughout our interaction
Throughout our interaction, Salma demonstrated impressive professionalism, remarkable efficiency, and a charming attitude. I highly recommend her to others.
31 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Lisa,
Thank you for your wonderful review and recommendation!
We are thrilled to hear that Salma the service we always aim for. Your kind words have been shared with her, and she is delighted to know her efforts were appreciated.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Straightforward
Straightforward, cost effective and arrived on time, what more could you want?
1 July 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi James,
Thank you for your positive feedback!
We are so pleased to hear that your experience was excellent. Comments like yours motivate us to keep delivering the service our customers deserve.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Amazing tiles such good quality and…
Amazing tiles such good quality and look fab
27 September 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Tracey,
Thank you for sharing such positive feedback.
It is wonderful to hear that our products and service met the expectations. Delivering top-quality products and great value is always the goal, and feedback like this is truly motivating.
We look forward to the opportunity to assist again soon!
Kind Regards,
The Nustone Team.
Great company and my two orders have…
Great company and my two orders have always been dealt with promptly .
1 August 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi John,
Thank you for your lovely review!
It is wonderful to know that your orders have been handled promptly and efficiently. Feedback like yours inspires the team to maintain the high standards we aim for every day.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi Niamh,
Thank you for the positive feedback!
We are so pleased to hear that the experience was excellent. Comments like yours motivate us to keep providing a smooth and reliable service.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
I’ve been dealing with Nustone for over…
I’ve been dealing with Nustone for over a year now, used them over a dozen times and they’re always great. The prices are very competitive, the service is great and all the staff are very helpful, especially Vishal who I’ve been dealing with for the last 6 months or so, nothings ever too much trouble for him
22 December 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Kane,
Thank you for your fantastic review and continued support!
We are delighted to hear that Vishal has consistently provided the helpful service we aim for. Your kind words have been shared with him, and he is thrilled to know his efforts have been appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
Terrible Service all round
Terrible Service all round
I placed an order and it said that it would be delivered within 10 working days, when I never had any update it turns out they couldn't fulfil my order despite taking my money and couldn't tell me when they would have stock of the paving that I ordered, literally no information and no timeframe - they should not be able to take orders that they cannot process. I then cancelled my order as I was working within a specific time frame and was told it would take 10 days to process my refund (I had to chase them up for an email confirming my cancellation as it never came through). It has been over 10 days and despite following up I am being told that they are having problems processing refunds and no sign of my money yet, it keeps getting "escalated to accounts" but no actual action.
28 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Katharine,
Thank you for taking the time to share your feedback.
We sincerely apologise for the frustration caused during your experience. We completely understand how disappointing it must have been to have the order cancelled.
We experienced unexpected stock and issues, which impacted both order fulfilment and refund timelines. While this is not the standard of service we aim to provide, we want to assure you that your feedback has been escalated internally and we are actively reviewing our processes to prevent this from happening again.
We understand that waiting for your refund has caused inconvenience however, the refund was processed a few weeks ago.
We hope to have the opportunity in the future to provide the reliable and transparent service that Nustone strives to deliver.
Kind Regards,
The Nustone Team.
Reply from Nustone Patios Ltd
Hi,
Thank you for the 5-star review!
We are really pleased to hear you were happy with the product and service provided. It is always rewarding to hear from satisfied customers.
We look forward to serving you again in the future.
Kind Regards,
The Nustone Team.
Same story as lots of others im afraid…
Same story as lots of others im afraid nustone taking payment for porcalin tiles in my case that they didn't have in stock ! Which brought my job to a standstill and they couldn't give me any idea of how long i would have to wait so I was forced into cancelling my order . I'm now over a month down the line and still no refund and the same excuse and apologies as there giving to everyone else absolutely terrible from nustone especially if your relying on them for you job to run smoothly. Terrible !apologies are not good enough !people expect refunds immediately if you have not delivered your goods because of your incompetence !!!
4 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi,
Thank you for taking the time to share your feedback.
We sincerely apologise for the experience you had with your order. We completely understand how frustrating this must have been, especially after you decided to cancel.
Recent supply chain challenges have unfortunately affected some of our internal processes and stock availability, and we recognise that this impacted the level of service you received. Please be assured that your feedback is taken very seriously, and we are working hard to strengthen our communication and overall systems.
We have acknowledged the dispute you have raised on our end. We appreciate your patience and hope this will be resolved for you soon.
We truly value your understanding and hope we have the opportunity to provide you with the reliable service that Nustone strives to deliver in the future.
Kind Regards,
The Nustone Team.
Had a delay in delivery ,not Nu stones…
Had a delay in delivery ,not Nu stones fault but the delivery compamy ,however the NuStone staff member Jennifer was very quick to resolve the problem and have the items delivered as quickly as wss possible in the circumstances
19 November 2025
Unprompted review
Reply from Nustone Patios Ltd
Hi Nathan,
Thank you for the positive feedback.
We are so pleased to hear that Jennifer was able to provide the service we always aim for. Your kind comments have been shared with her, and she is delighted to know his efforts were appreciated.
We look forward to assisting you again in the future.
Kind Regards,
The Nustone Team.
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