Organic Basics Reviews 1,536

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. They consistently praise the high quality and comfort of the products, particularly highlighting the softness of the fabrics. Many consumers appreciate the company's focus on sustainability and ethical production. The staff is frequently mentioned for their helpfulness and attentiveness, with reviewers sharing positive experiences about quick resolutions to issues. Consumers have also expressed satisfaction with the customer service, describing it as prompt, friendly, and efficient. Many appreciate the easy returns process and the availability of store credit. While opinions on order experiences are mixed, the positive feedback on product quality and customer support suggests a generally favorable impression of the company.

Based on these reviews

Rated 4 out of 5 stars

I really liked soft fabric. I purchased some underwear for my husband and myself. Husband loved it so much and they came true to size, however the lady’s underwear is opposite. If you want to fit yo... See more

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Rated 5 out of 5 stars

I'm excited that I found a sustainability oriented brand that offers sexy clothes. The customer service has been really great. I'm also grateful for the diversity of models they showcase. I'm sure the... See more

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Rated 5 out of 5 stars

My order delivery was delayed by delivering company, but OB were helpful & it was resolved quickly. Quality or product is great. My new bra is very comfy & soft. Perfect shape & strength where needed.... See more

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Rated 5 out of 5 stars

So far my experience with organic basics has been great. I received excellent customer service (although the emails don't pop up in my primary and had to be searched for in ads) and there were some... See more

Rated 5 out of 5 stars

10/10 customer service experience. Easy returns, very high quality bras that I have been wearing religiously for over 5 years. Prices are affordable and the company has good values/ethical sourcing. S... See more

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Rated 5 out of 5 stars

I have ordered underwear and socks a few times from OB and I have loved it! Will always re order They are so long-lasting and good quality. My last order did not arrive as planned (something with cou... See more

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Rated 5 out of 5 stars

I am so pleased to have found Organic Basics, such comfortable good for the planet items, the most comfortable I’ve ever worn. I ordered an incorrect item and their returns process is quick and easy w... See more

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Rated 5 out of 5 stars

Organic Basics has become one of my go-to brands. The quality of their pieces is consistently good, and I really like their focus on sustainability. Everything I’ve ordered so far has been comfortable... See more

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Rated 5 out of 5 stars

I truly enjoy the products from this brand, and the quality of their customer service. I’ve ordered multiple times because I love their organic clothing options. There was one incident where my packag... See more

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Rated 2 out of 5 stars

Bra is lovely but unfortunately came up way smaller than expected, even checking alongside the style guide. The knickers were pretty expensive for what was a really flimsy material. They offer returns... See more

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Rated 5 out of 5 stars

Ordered a ton of items (tops, undies, socks) and I adored everything. Really high-quality basics with modern, stylish fits and cuts. Usually ethical or natural brands have kind of boring or frumpy... See more

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Rated 5 out of 5 stars

Organic Basics is my new obsession! Everything I’ve ordered has been of amazing quality and super comfortable as well. I recently received the wrong color top in my order and within less than 24 hours... See more

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Rated 5 out of 5 stars

The customer-service is prompt and friendly and they reshipped my parcel no problem after I accidentally put in the wrong zip code (at no additional charge). This was my 2nd order with organic basics... See more

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Rated 5 out of 5 stars

Organic basics is one of the best companies I’ve ever purchased with. They have very fast shipping. I love their loyalty point system which allows you to earn points on your purchases and those points... See more

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Rated 5 out of 5 stars

Just the best post-sales support ever! I purchased a set of trunks a year ago. Some of them had clear manufacturing issues and had holes within the first months of use. After raising the issue w... See more

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Rated 5 out of 5 stars

Being able to buy underwear that’s cute and truly safe for your body feels like such a luxury. It was my first time ordering from Organic Basics and I loved the products. I also had a small issue and... See more

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Rated 2 out of 5 stars

It might be organic but made in Asia (bragging about climate change) the quality is ok but you expect better materials less polyamid for instance. It’s very expensive, the size are really really large... See more

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Rated 5 out of 5 stars

Organic Basics is one of my top companies to order clothing from. The fabric is environmentally friendly and they have a return and recycle option with your worn Organic Basics. Nice! If somethi... See more

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Rated 2 out of 5 stars

The quality of items does not match what the company portraits itself to represent. I used to live in CPH and wanted to support a ethical (seemingly) company. Ordered about five items and paid costly... See more

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Rated 3 out of 5 stars

I bought a few different styles to wear to work but didn't realise the material is quite see through. one of the bodysuits has no button closure so is a nightmare when layered with other clothes and g... See more

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Rated 1 out of 5 stars

I had high hopes for their core briefs. However, the underwear is falling apart after a couple months. I’ve worn and washed each pair maybe four times each and the elastic band is separating from the... See more

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Rated 1 out of 5 stars

Do not buy ! This company greenwashes their marketing, they present as an eco brand but the quality is terrible. The clothes are just as cheap as primemark and have very low lifespans making it reall... See more

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Rated 4 out of 5 stars

Clothes: The sizing is way off. very small sizes.Period.It seems designed for adolescents.Nice colours, Simple designs, not complete enough.I still like many items, but they can improve, specially s... See more

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Rated 5 out of 5 stars

This company is lovely! They produce beautiful/natural/ethical basic wear, to a „ fair/normal or low price“, which is nomore common today and which makes so much sense for everyone. The customer se... See more

Rated 2 out of 5 stars

I bought a bunch of panties from Organic Basics a while ago. I loved the comfy fabrics, sexy designs and funky colours. But once I washed them for the first time, the colours started to fade conside... See more

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Rated 5 out of 5 stars

Received items quickly. Exchanges were handled smoothly but the prices shown during that process was confusing. I ended up not being charged for the exchange. Received quick and professional respon... See more

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Rated 3 out of 5 stars

I purchased several pairs of these briefs in different colors on June 3rd. I was initially very pleased with them. They fit comfortably and felt secure, unlike synthetic underwear that can ofte... See more

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Rated 5 out of 5 stars

Honestly I love all of clothes I have from them. Only negative for me personally is that the pants are way too long for me. I always need to get them tailored. Would be good to have a shorter option... See more

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Rated 3 out of 5 stars

Underwear super thin with holes forming and stitches breaking within a few wears. Exchange/replacement offered but the items were so poor I don’t want more of them. Their clothing is more reliable a... See more

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Rated 5 out of 5 stars

Organic Basics has great products that fit very comfortable and with a feminine look and are more sustainable and ethically made. I take my Flex Hipster and Naked Rib undies with me every where I tra... See more

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Rated 5 out of 5 stars

Such a wonderful company. They are always so helpful whenever there's any issues or returns - they respond quickly and politely and always ensure that you're happy with whatever the outcome is. I love... See more

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Rated 5 out of 5 stars

I accidentally ordered the wrong underwear. When I went to return them I got flustered and sent a note to customer service. Lovely Livia jumped in and took care of the entire exchange without a hitc... See more

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Rated 5 out of 5 stars

Not only do I absolutely love organic basics underwear, bras, and clothing too they are comfortable and made with great materials, but whenever I’ve had an issue, they’re always there to help. They a... See more

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Rated 5 out of 5 stars

I have made several purchase from OB in the past 2 years. The products are made of amazing fabrics and I just love them. I most appreciate the bras/bralettes with the L+ option - fit my ample bosom pe... See more

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Rated 5 out of 5 stars

I ordered a top, which ended up going to Royal Mail and I never collected it because I didn’t see the email. Organic basics were so nice - offered to send it out again with no charge for postage or a... See more

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Rated 4 out of 5 stars

I have been ordering from Organic Basics for almost two years. They have never failed me in terms of comfort or quality. Every once in a while, the normal size I order will be slightly bigger or small... See more

Rated 5 out of 5 stars

I've has some issues with my shipping address and I have to say I am so impressed and thankful for this company's customer service! They have gone above and beyond to the point of working with getting... See more

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Company details

  1. Underwear Store
  2. Men's Clothing Store
  3. Women's Clothing Store

Written by the company

Organic Basics is a Copenhagen based brand making underwear, activewear and everyday essentials in organic cotton and recycled materials.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
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1-star

Replied to 92% of negative reviews

Typically replies within 1 week

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Rated 2 out of 5 stars

Two different kind of underwear, same size, different fitting

I got two different kinds of underwear. The Core Rib High-Leg Briefs and the Soft Touch Veil High-Leg Briefs.
They both had the same size guide, but the quality and the fitting is so different.

The Core Rib High-Leg Briefs are great. They fit right, they don't move, the part at the vulva isn't to small, the elastics aren't too tight or too lose. Very happy with those!

The Soft Touch Veil High-Leg Briefs are absolutely horrible. They don't fit right, they are way too lose, the fabric moves everywhere, the part alt the vulva is way to small so your lips go everywhere and the elastics are way to lose. Very sad I bought these. Would've wished I had saved that money.

And this is so sad, because I orded bra's before at Organic Basics and they are great.

22 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Kristie,
Thank you for sharing your feedback with us. We are happy to hear that you found a great fit with the Core Rib High-Leg Briefs! The feel and material for the Soft Touch Veil products are quite different from the Core, and we're sorry to hear that these didn't fit. You can of course return unworn items to us, and we can also exchange them to the Core instead:D If you have any issues with the return portal, let us know at [email protected] and we'd be happy to help.

Best, Pernille
Organic Basics

Rated 5 out of 5 stars

Good refunding experience

Every time I order something it goes smoothly. Just one time somehow the order was sent back without a good reason. I sent a message and was refunded immediately. Just the way it should be:)

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Very nice

Very nice, helpful and responsive customer support! Nice to be able to reach actual people and not just chatbots.

10 February 2026
Unprompted review
Rated 5 out of 5 stars

Already love!

So far my experience with organic basics has been great. I received excellent customer service (although the emails don't pop up in my primary and had to be searched for in ads) and there were some nice sales available on the website - which is always a plus, especially when trying something new !
The material is a bit thin, but I think going with black or a darker shade works well for me so far. Super cute and comfy styles.
I noticed that the fitted tees, like the baby and flex are really small. I've tried two, and they run up into my armpits and don't cover my shoulder - and I have a pretty small frame. But the tanks in the same size fit great!?
Looking forward to trying more!

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I ordered the wrong size in two items, and it was super simple to exchange. I got the correct sizes in the mail in the next few days!

6 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Elisa,

We are so pleased to hear this! We are always here to help and hope to see you back online again soon <33

Isabelle - Organic Basics

Rated 5 out of 5 stars

Great quality clothes and really quick…

Great quality clothes and really quick and helpful customer service.

23 January 2026
Unprompted review
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Reply from Organic Basics

Hi there,

thank you for your kind review <3 we hope to see you back online again soon!

Isabelle - Organic Basics

Rated 2 out of 5 stars

The quality of items does not match…

The quality of items does not match what the company portraits itself to represent.
I used to live in CPH and wanted to support a ethical (seemingly) company. Ordered about five items and paid costly shipping for it to be shipped to where I live now. The quality of the underwear disappointed me, surprisingly. For over 20EUROs a pair of panties, they were not lined, so the cro*tch area streches out almost to a thin line on first wear, very uncomfortable, nearly laughable lol. For another pair, the crot*ch is lined but it was stuck on, not sewn. After about 2 washes, the adhesive exposed and the lining has been flapping around, rendering the pair practically unwearable. I wanted to like this brand, but I feel a little silly to have them shipped across the globe only to have such subpar quality.

1 December 2025
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi there,

Thank you for taking the time to share your experience - however, we're sorry to read that you have not been satisfied with your products.

It sounds like there is a production issue with the adhesive, and if you haven't already - please email us at [email protected] so that we can find a good solution for the issues you've been having.

Best, Pernille
Organic Basics

Rated 5 out of 5 stars

I'm excited that I found a company that uses sustainable materials and creates sexy, form fitting clothes.

I'm excited that I found a sustainability oriented brand that offers sexy clothes. The customer service has been really great. I'm also grateful for the diversity of models they showcase. I'm sure they'll be creating even more form fitting styles with less synthetic fiber content. This has definitely become the site for my organic clothing needs.

23 January 2026
Unprompted review
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Reply from Organic Basics

Hi Aleksandra,

We are truly thrilled to hear this. We try our best to have a diverse range of models but are of course always trying to improve and be able to represent more of our customers through our models. We are always here if you need help with anything and hope to see you back online again soon <33

Isabelle - Organic Basics

Rated 5 out of 5 stars

Loyal Customer

I have bought from Organic Basics for 2 years now. Out of my six-ish orders only one of them had an issue where I had an item missing. The customer service was very prompt and handled the problem immediately and without hassle.
Another good aspect of their customer service is how willing they are to help when I made a mistake in my order. Once I put the wrong address and they fixed it. Another time I didn't sign into my rewards account and they were able to transfer the points over.
The shipping has always been in the window given.
The pictures on the website are good representations of the actual clothing item.
The quality of the clothes is generally good and consistent. The only exception are certain colors. For example hot pink items have gone stringy for me even when other colors of the same item have held up. And the purples bleach if non diluted detergent gets on it.

1 January 2026
Unprompted review
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Reply from Organic Basics

Hi Ruby,

Wow, such a generous and kind review! We are so happy to hear that we have been able to provide such a positive experience for you and that you have overall been happy with our products. We hope to see you back online again soon <33

Isabelle - Organic Basics

Rated 5 out of 5 stars

Incredible Customer Service and Clothing Quality!

Honestly wish companies all had as good customer service as OB. I have been moving to natural fibre clothing and first placed a small order of undies to see how it all went from the quality of product to customer service. The undies are incredible!! I had to exchange to a bigger size and the whole process was super easy and quick. I’m in the UK so postage takes a few days but the customer service reps replied to me within hours/minutes. Authorised the new items to be shipped as soon as I had dropped of my return so no lengthy waits. I placed a £350 order after this and all the clothing was incredible quality. I still needed to exchange and the process was quick and easy again. Unsure of why there would be any 1 star reviews based on my experiences and perhaps sometimes things slip through the net but given how terrible most customer service is today, I’d say OB is one of the best out there! Will be a repeat customer!

22 January 2026
Unprompted review
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Reply from Organic Basics

Hi Danni,

Wow, wow, WOW! Thank you for such a kind a kind and thoughtful review. We are so pleased to hear how well the undies have worked out for you and that our customer support was up to your expectations. I have shared your review to the rest of the team and we are all so touched and happy about your kind words. We are always here for you if you need anything and hope to see you back online again soon <33

Isabelle - Organic Basics

Rated 5 out of 5 stars

Fantastic products and outstanding customer care

The quality of their products is amazing — beautiful fabrics and very well made — and their customer care is truly outstanding.

I didn’t receive the welcome discount code at first, so I reached out to them. They replied incredibly fast and were super attentive. Once I placed my order, they proactively refunded the value of the discount themselves, without me having to remind them and in less than 24 hours.

Exceptional, thoughtful, and proactive customer service. A fantastic shopping experience — I’ll definitely be coming back!

22 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Eva,

Wow, wow, WOW! This review makes us so happy. We try to create a wonderful shopping experience for our customers and these type of reviews are the ones that motivate us to constantly improve and develop. We hope to see you back again online soon!

Isabelle - Organic Basics

Rated 5 out of 5 stars

Lovely soft items

Lovely soft items, great customer service. Good fit.

21 January 2026
Unprompted review
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Reply from Organic Basics

Hi Lorna,

Thank you so much for sharing your review here on Trustpilot. We are pleased to hear that your basics feel soft and have the perfect fit. Hope to see you again.

Best, Pernille
Organic Basics

Rated 5 out of 5 stars

Great customer service

10/10 customer service experience. Easy returns, very high quality bras that I have been wearing religiously for over 5 years. Prices are affordable and the company has good values/ethical sourcing. Shipping is also fast from Denmark to a small town in Norway. Ordered on a sunday and arrived on the following friday.

21 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Nora,

That is fast! Very happy to hear, that we can continue to provide your wardrobe stables fast and safely - thank you so much for being a true OB stan! We're here when you need us again.

De fineste hilsner, Pernille
Organic Basics

Rated 5 out of 5 stars

Always great service and the products…

Always great service and the products are really lovely quality, colours and fit.

21 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Christina,

We care most about making high quality products for everyday wear, with a great fit. Happy to hear that you feel that we have succeeded with this goal. We hope to see you again for your next basics restock;)

Best, Pernille
Organic Basics

Rated 5 out of 5 stars

Christian and the customer help team…

Christian and the customer help team helped me a lot with an issue I had about an order. They were very polite, kind and efficient

20 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Tatiana,

We are so thrilled to hear that we could help you in a satisfactory way. We remain at your disposal if you ever need us again:)

Best, Pernille
Organic Basics

Rated 5 out of 5 stars

Such a wonderful company

Such a wonderful company. They are always so helpful whenever there's any issues or returns - they respond quickly and politely and always ensure that you're happy with whatever the outcome is. I love Organic Basics!

19 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Zayhira,
Thank you so much for sharing your experience with us! We are so happy to know that you felt our customer service was helpful and polite and we look forward to helping you again, if ever needed.

Kindest, Pernille
Organic Basics

Rated 1 out of 5 stars

Awful customer service

I have had no reply to emails that I have sent- now for 2 years!! I have sent follow up emails that have also been ignored.
I sent back some products that didn’t fit- worth 300 euros. The gave me the money as a coupon to use on other products, but unfortunately it doesn’t work. So I am missing a lot of money from them which I find so difficult.
I have tried numerous ways to be in contact with them, it is infuriating. I have lost all trust in this company that once starting as a small and organic brand and seems to have grown to just not care about their customers

1 January 2026
Unprompted review
Organic Basics logo

Reply from Organic Basics

Hi Christina!

This is surprising! Are you absolutely sure you are contacting the right company? The reason we ask is that we don't have any emails from you nor any orders from anyone with your name in our system.

Also, our reply time is currently 2 days - definitely not 2 years!

Lastly, we are also available on chat and phone between 09-1530 on all weekdays, so feel free to catch us there! This is the number: (0045) 78 73 72 70 and the chat widget is in the bottom right hand corner.

Christian - Organic Basics

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