ovo.co.uk 

I am writing this to try help anyone who has a debt or collection letter for a debt they do not owe!
Send it back to them refuse to accept it and why!
It’s now March 2024
I took my case with a 8 week letter in November 22 to the Ombudsman
In August 23 I finally got it Cancelled by Yasmin after the
WORST SERVICE BY OVO
THE WORST SERVICE EXISTS
TO THIS DAY!
I am Now going to Shame and Name:
DAVID PEARSON

Advanced Resolution Specialist!!
This man Verbally accused me of
Owing £800+ by phone at the beginning of Feb 2024
I found my Statement from SSE
and told him it was all clear O Balance
Still he States my migration balance on a letter dated 23.02 24 as incorrect
He has stated in a letter that I did not reply to the OMBUDSMAN
This is my case number from them
EG203329-22
It was closed by them as I was told in August 23! after OVO sent me another debt letter the one I got closed!
Nothing they could do take it to the small claim court!!
This is what OVO are telling me know Go back to the Ombudsman!!
I have!!
The gentleman dealing with my case left!! A NEW OMBUDSMAN
SEVICE was started in August 23!!
To the Advanced Resolution
Person a woman who Slammed the phone down before barking that at me go back to the OMBUDSMAN!
Your very RUDE!!
I still have a incorrect balance on my Account
So to anyone Good luck if this is what they tell you!
They lie!!
Going Public is ok if you can get any help!
I have enough paperwork for a lawsuit against them
Just need someone to take up the cases
They are the worst company to deal with!
Rude bullying Liars!!
Someone has suggest a M.P
They show I am in Debt
I AM NOT
They blocked my switch to another supplier so till they remove the amount I do not owe!
I am not paying!!
If you have had communication
from the gentleman mentioned
check it throughly
The one I have states a 8 week letter! I can assure him the one he sent is Not!
The Apology and 50 pound compensation they stated in the
Original 8 week letter still stand!
Like I said in a earlier post
Vilified by them and the Ombudsman!
All they had to do from August 23 was to Clarify cancellation of my debt letter and send copy of my bills!Not a incorrect migration balance!!
I am fed up of sending telling them this!
This man has closed it all down
according to his letter!
So having a collection letter and a balance of £900 still stands on my account!
It’s ok I can stand it
In years to come it will be like the Post office Scandal

ovo energy is not to be trusted because they are putting bills on people who never used the company ,staff cant be trusted even on the web site so i will complian all over the whole web to say they are ripping people off
dont go with this company at all

OVO Energy do not even deserve ONE star.
Maybe we should all email the OVO founder and board member Stephen Fitzpatrick at stephen [DOT] fitzpatrick [AT] ovoenergy [DOT] com
It's probably an address that is just there for people like us and never used or read. If anyone else has an address for him, please make it public!

This shower take 3 MONTHS to pay out feed in tarrif payments.
British Gas and EDF, from my personal experience can do it within a week.
They changed their payout from fast to slow, blaming OFGEN, and when confronted with evidence "were unable to comment on other companies' procedures.
AVOID

The customer service and complaints dept are rubbish. They messed our account up,sent letters saying we had moved (dated recently and 4 years ago?). Nobody knew what they were talking about,sent 83 pages of statements,then a new contract when we had not changed anything. Dont reply to emails and are just not interested.

Here we go again with this terrible company just received a text from them to say my bill is ready to view and pay online even though I have told them I am not paying my bill until I receive it in the post which I have been doing for the last twelve months they are threatening me with a late payment charge which I have no intentions of paying as if my payment is late it is there fault for not sending me a bill in the post promptly

Worst company ever. I have only had the pleasure to deal with them because I have moved to the house already supplied by them. Switched to British Gas on 19/12/2023. I have rang them up numerous times asking for my final bill every time told that it’s not ready yet, as they don’t have the final reading and it takes a while. Meanwhile they keep sending me inaccurate bills charging me for electricity for the period past 19/12/2023( estimated bill). Also I keep getting emails threatening me to pass me to a debt collection, where it’s actually me ringing them up trying to get the final accurate bill. Can no longer log into my account to read a breakdown of a bill, all I have is the amount I owe them sent to me in an email suggesting ways to pay

Would give no star but have to give one! Well where to start! Firstly tried to switch to pay as you, informed that my address was not eligible for pay as you and was impossible to do at my address! Had an engineer out to fit my new smart meter he told me different and said that was a complete load of poppycock (putting it nicely). Informed me how to switch to pay as you go after my new meter was fitted he said it was very straight forward! Did as he said to which the lady on the phone asked which meter would I like to switch to pay as you go? I said well I only have the one as my whole house is electric, she disagreed and told me I have a heater meter and an electric meter as I now have an electric bill and a heating bill. I said but my heaters are electric I don’t understand, again she said you have two meters which do you want to switch to pay as you go I said well I’ve never heard of that. And I’m looking at the one meter I have which has the smart meter attached to it. When I said I just want this issue sorted where is the heater meter she put the phone down. I organised an engineer to come out as my bills are costing me the same as my rent and I wanted to submit an actual Heat meter reading as they are charging me excessively for estimated when I haven’t had heat on for two months! This appointment was made but then cancelled by ovo! Have just moved into this tiny two bed house I work long hours as does my daughter so rarely home. It’s my 4th bill from them all have been around £450 a month This month I have had a bill through for £512, it states that my heating I seemed to of consumed even more than the electric even though the heaters are electric which is impossible! Several contacts made I have asked where this heat meter is and still no one can locate or tell me, I have asked someone to come out, no one will! I have had to switch heating off now for two months and sat in the cold but getting robbed blind by them for my heating bill! One phone call I told them everything goes through my smart meter they disagreed to which I replied well when I had my smart meter on it said I was spending 20-£30 a day but when I switched the heaters off it says I’m only using £5ish a day, so if the heating is seperate then why such a difference when I switched it off? No one would answer and they would just palm me off to another member, several phone calls and online chats, no one can tell me where this heat meter is, nor explain why I now have a new bill…a heating bill!!!!!!! Can’t wait for my fresh air bill to come through!!!!! Ovo have been disgusting, rude, unhelpful (understatement) and are robbing me blind! I have told them I will pay for the electric charges but the heat bill when I don’t have any I will not be paying!

PLEASE BE AWARE
OVO are AWFUL! But this is not the correct OVO site. You want the OVO Energy, ovoenergy.com site. NOT this OVO.co.uk which is a dead end.

You probably won't get much joy at the correct site, but you certainly won't get a response here.

This company is disgusted, I don't know how they can charge a £165 month for a one bedroom flat. Only one person living in it who's at work all day. What they charge me in a month SSE wasn't charging me in my quarterly bill. When I called up to speak to someone about it, their attitude was so rude. What I don't understand, if I did not have a boiler for over month because British gas had condemned it they still said I had used £40 worth of gas. This company needs to be investigated.

Hello(at)OVOenergy.com emailed me:
"Hello Richard, I’m Alfred, a Zero Carbon Living Advisor here at OVO ....... advantage of the smart meter where you don't need to supply us with your meter readings regularly but, the smart meter will do this for you ....."
This is the latest pathetic response to my Trustpilot Review of OVO "Daniel of OVO is a liar" That was in follow up to my request on 15/12/23 to OVO "Please email me every month asking for my Electricity Meter Reading. I DO NOT WANT A SMART METER" To which Daniel of OVO told me (on Trustpilot) that the email-me-every-month was set up (this is a lie).
I will now Send my 15/12/23 Email to OVO again. Trustpilot Review of OVO response, to follow.

I don't even want to give a star...but i have to to write a review. This past year since i was moved from sse who I was with for 10years to ovo has been the worst. Borderline harassment, bullying constant letter's emails calls texts etc. Unwilling to listen disregards my opinions, i migrated to ovo with a credit balance only to be sent a wopping bill of £1,658 and some change. All the while still continuing to pay £100 pm i have been default letter's even thou paid sent collection's on as little as £51 again paid just constant barrages of intense communication. I have now gone to ombudsman for help, was meant to get a call back from ovo still waiting. Instead blocked my switch to british gas whose energy supply is 3 time's cheaper. Why would i want to stay with a supplier who bullies doesn't listen ignores the customer. My mental health has taken a battering just so frustrating. My quarterly bills with sse compared to monthly with ovo are a joke. I have spent countless hrs on phone sent email's to try and resolve this. Their only interest is taking money robbers with no empathy or accountability. Wouldn't mind but it blantantly says on paper bill estimated bill and a inflated one too.....stress i don't need anxiety through the roof. Cheaper more efficient energy it is not. Very disappointed and unhappy with the situation....year from hell and now I'm stuck and want to leave and won't let me go. I've already reached out to ombudsman why block my switch let me go and the rest can be resolved with ombudsman....Have had an awful experience the fact my account was in credit and been paying monthly. Still imposing collection charges, late charges each month. Apparently a charge for a collection's visit, no one visited my home ? the amount of letter's i get sent is beyond a joke a small forest was sacrificed. Experience can't pin point a day just since they took over...

I moved into a new property on the 12/12/2023 where I was informed it was supplied by OVO for electric. So when contacting them to sort out an account I was told I wasn’t with OVO and was with a company called SSE. When looking up a contact number for SSE it stated that OVO has took it over ? So I call OVO up again and still to be told you don’t supply my property! To call national grid which I did to tell me what I already knew it was OVO. So tried changing suppliers to what I wanted originally and they couldn’t as it was OVO. So when calling up again and again you could finally find my account and asked if I want to continue being with you . Of course I didn’t , they insisted I needed to set up an account still as I will be billed for the time frame of when I moved in to 31st of January 2024. Which is a joke as I never wanted to be with you in the first place, so I did all this and gave my information for a member of your team to fill it in wrong and Miss spell my name. So where is the data protection here and why are your staff not trained. So when I didn’t receive the email as I wasn’t adware they typed my email in wrong I rang up again and spoke to Aneesa who told me my bill was £531 when I questioned where did they get this figure from and that is high for the timeframe and explained about the readings she said oh it gone down and gave me three different figures to which the final one was £150. I then said I would like a complaint to be raised due to the amount of times I have spoken to OVO and stress this has caused. I have three young children and I’ve wasted so much time ringing this company. So time gone on I still didn’t receive the bill and called up to find out by a lady called Sandy she needed to update my email to correct one and a complaint wasn’t made and that the bill for that time frame is £1000. To my surprise I said are you kidding me and she said no I don’t know where Aneesa got the bill she said from. So when saying I want to take it further Sandy put me through to a man who thought it was fine and laughing called Sandiso Mathenjwa saying that is my bill and when I questioned him and said I have email where I sent in a meter read and it doesn’t match what they have put, he was trying to tell me it is that much. When looking online at the payment it’s there in black and white made up figures that doesn’t match my credit metre! So when he was on the phone after going back and forth said he will put in an investigation and i will get a call and it will be sorted. Rang today and they said there no case open and that he had closed it and put resolved. How can it be resolved when I haven’t had no communication with him or anyone and the readings aren’t accurate. I will not be paying this ridiculous bill , nor will I be bullied by your team to and when someone does get through to me I don’t want someone from cape town and would like someone from the uk !

I have had nothing but stress for over the last year with OVO. Firstly informed them of a family member's passing. The bereavement team still thought they were still alive and continued to charge the account and also charge me so was paying twice. They then got me and my fathers accounts mixed up (despite different account numbers and addresses). The app would not work so I could not see what I was using and also the IHD would not work. To top it off I had TWO bereavement letters in my name. I obviously made a huge complaint when the first letter came and was compensated, when I tried to complain about the second one they completely ignored and I have not heard anything since. This was sent on Monday 30th October 23. Absolutely shocking how this company is allowed to get away with these types of things. Clearly from the amount of negative reviews it shows how bad they actually are. Please avoid using OVO.

my own nightmare with OVO energy continue on over the weekend just gone OVO energy themselves sent out to me by post to me another bill to me from themselves saying to me in their own words to me in their own letter to me.

I owe them £249.89P when I know myself i do not owe them any money to them at all this nightmare of a company to deal with themselves when actually they themselves owes me some money back to me not the other way around full stop at OVO energy.

anyone yourselves thinking about joining with this company yourselves full stop please stay well away from them yourselves has this company will bleed you dry themselves of any money you may have to you or to your own name full stop at OVO energy.

Finally got to change my supplier from ovo what a joke this company is. They switched me from sse and now send me messages saying I’ve defaulted on payment. Not even had a bill that I always pay as soon as I get it. I’d rather sit in dark and freeze than go back to them. Trying to contact them is impossible to

Ive been with OVO almost since they started in 2009. They USED to be an excellent company. I now cannot wait to switch away from them. Over the last year they have removed the ability to manage my account online. I can't see my usage (other than through a bill emailed once a month) I can't take advantage of any offers or manage my direct debit online. They refuse to listen to my complaints & have done nothing to resolve them. No point in going to OFGEM either as they made a judgement against OVO, then when their paymasters appealed they changed their judgement. I USED to recommend them to all my friends, now I wouldn't even recommend them to my worst enemy. As soon as my current fix ends I shall be switching to another company.

They have not responded to the complaint for almost a month, even though they received all the necessary calculations. we did the job for them. They charged us more for electricity and the amount that the government gave us, 400 pounds, reduced our payments by that much, so they took the 400 pounds and do not want to return them back. Moreover, when we turned off the electricity for 4 months and left the flat, the meter showed consumption. In December 2023, when we leaving, all fuses in the box were turned off. We arrived home on January 28 at 5 p.m. and after turning on the electricity, it turned out that the meter showed consumption 15 hours earlier, when we were 400 km away from our place of residence and the fuses were turned off. Last year we also paid a larger amount because they take from the account as much as they want and they wrote on the bill that a smaller amount was paid. Fraudsters. They don't want to dismantle the smart meter and reinstall the regular one. Stay away from OVO.

Shocking customer service! Over a twelve month wait for a simple answer to a question and for them to action a request. Avoid! One star is too generous!

I changed my direct debit today. Which was ok. But then the confirmation email has been sent to a previous email address. Luckily that has been totally closed down yet. Ovo has the new address and I use it to log on so that isnt the reason.