Zilch Reviews 76,476

TrustScore 4.5 out of 5

4.4

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Consumers appreciate the straightforward service and find the option to spread payments beneficial for managing their budget. People highlight the clarity of the payment breakdown and reminders, which help them stay on top of their spending. Furthermore, customers value the opportunity to make purchases and pay them back over a suitable time period. They also appreciate the ability to repay early and the potential for credit limit increases. Consumers have reported positive interactions with the staff and have found the service to be reliable and convenient. The user-friendly interface and seamless integration with online shopping are also well-received. However, there are mixed opinions regarding the payment options, with some reviewers expressing concerns about the rewards for paying in full and the limitations of tier options.

Based on these reviews

Rated 4 out of 5 stars

I signed up to Zilch to attempt to build my credit score and access interest free credit. I do actually really like the Zilch app, with a wide variety of partners from all industries where you can get... See more

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Rated 4 out of 5 stars

I'm new here and just uploaded zilch app. Could u explain why after been approved, but after several attempts to my local supermarkets, and been declined. Is this normal? Also need to use it for bus... See more

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Rated 5 out of 5 stars

Great when you're waiting for pay day but want something before. I find this fantastic for dealing with my finances or lack of in some situations and the rewards for paying instantly are good, I'm thi... See more

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Rated 5 out of 5 stars

With me being only 20 it was hard to find a company who would give me a credit card to help boost my score aswell as keep for emergencies. This company is amazing low apr and u can chose to pay it all... See more

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Rated 5 out of 5 stars

It's an amazing opportunity to pay over 6 weeks. The process is incredibly simple, the app is very clear and I upgraded because I prefer the usage of a card. The overall experience was great, chose... See more

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Rated 5 out of 5 stars

I have to admit I was quietly suspicious about zilch at first but to be honest I have found them absolutely fantastic. Spread the cost of six or so weeks. Amazing. Giving me the opportunity of bei... See more

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Rated 5 out of 5 stars

I’m just out of a 5 year IVA & I was researching my options on how to rebuild my credit score with a controllable way of doing so & I came across Zilch which offers a low credit limit with a pay over... See more

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Rated 5 out of 5 stars

An excellent choice of earning money if you pay in full or a great choice of paying over 6 weeks with a Quarter paid in Advance and the rest pain in 6 weeks, every week until it’s all paid off. I’ve t... See more

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Rated 5 out of 5 stars

I’ve had a really positive experience using the Zilch card. The app is very easy to use, and the sign-up process was quick and straightforward. I like how clear everything is, especially the payment b... See more

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Rated 5 out of 5 stars

Finally an option for me too... Thank you Zilch for letting me enjoy premium products as well, without using all my monthly wages. Oh also cashback options up to 6% what is pretty massive f... See more

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Rated 5 out of 5 stars

Zilch has been a great experience from start to finish. The app is easy to use, payments are quick, and everything is very clear with no hidden surprises. I like how straightforward the buy now, pay l... See more

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Rated 5 out of 5 stars

Been using zilch for about 6 months now. Perfect if you want to go a bit over your spending limit, just split the payment between 6 weeks. There is no interest on purchase, some shops have like 2.50 f... See more

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Rated 5 out of 5 stars

Was a bit dubious at first as I'm old, senile & didn't grow up in the computer age. 🤣🤣 However, followed instructions & made first purchase using Google Wallet, went through fine so I did somthing r... See more

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Rated 5 out of 5 stars

Zilch has offered a lifeline for me during what has been a very challenging time. I am able to execute large purchases which I can comfortably pay back over a suitable time period, sometimes bein... See more

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Rated 5 out of 5 stars

I’m absolutely thrilled with my experience! Splitting payments over 3 months is a game-changer and makes budgeting so easy. I love earning rewards regularly—it really makes spending feel worthwhi... See more

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Rated 5 out of 5 stars

I honestly love ZILCH! They make sure payments are affordable and manageable, which shows how responsible and customer-focused they really are. The app is brilliant — intuitive, smooth, and so easy... See more

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Rated 1 out of 5 stars

Been told to verify ID yet can only use birth certificate and then demanding to pay arrears. I can't do payment until I VERIFY ID their system is woke and their AI bit is completely useless. Savev y... See more

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Rated 1 out of 5 stars

I used to love zilch . However someone fraudulently used my zilch card and they refused to help me. Almost £1000 was spent and they expect me to pay it back and it’s now affecting my credit file! I s... See more

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Rated 2 out of 5 stars

In general, it is working fine and give good rewards for daily transactions. But when I spent on Esso petrol station, It never work even I enabled it every time. The most disappointing part,... See more

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Rated 1 out of 5 stars

Crap, can't use payment method anywhere. I've deleted the app as it's pointless I was getting frustrated. You can put the virtual card in your Google or apple wallet but can't pay for anything whether... See more

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Rated 1 out of 5 stars

Got a text before Xmas day rang up got told I was a liar. Put complaint in had a phonecall it was inaudible more crackle and distortion than words. Spoke to another agent who said there was no call b... See more

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Rated 1 out of 5 stars

I was unable to create an account without any reasons told by the customer service staff. I followed the staff's instruction and tried again after 3 months but it failed also. I don't believe that I c... See more

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Rated 1 out of 5 stars

Absolutely terrible experience. Woke up to a blocked account despite zero missed payments (I use the snooze option). Now I’m trying to clear my debt and the app won't let me. It’s asking me to set up... See more

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Rated 1 out of 5 stars

Trying to register a default but i have called and emailed 15 times now to pay. They wont update my address and it wont let me the app. I just want to pay but noone replies. Please avoid this company... See more

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Rated 1 out of 5 stars

This company is terrible. I had to jump through so many hoops just to change my billing address to make a payment. Then when I emailed in and asked for an alternative route to payment I was told I cou... See more

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Rated 1 out of 5 stars

I am beyond frustrated with Zilch's service. I placed an Amazon order via Zilch on January 11th. Due to multiple delivery delays, I officially cancelled the order on January 19th. Despite providi... See more

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Rated 1 out of 5 stars

To find out you’ve added “auto snooze” an optional feature that charges people extra late fees and you’ve just decided that even thought it’s in settings and optional, you’ve turned it on for all. Peo... See more

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Rated 2 out of 5 stars

Zilch was okay to begin with, but over time I found the small extra charges (especially to extend payment dates or when shopping with certain stores) really started to add up. Those little fees ca... See more

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Rated 2 out of 5 stars

First it took ages too set the card up and when I finally done it I got it working for 1 transaction and it hasn't worked since. I'm been told that you need to have money on your bank card but that de... See more

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Rated 1 out of 5 stars

I was discharged from my DRO last year, Zilch have failed over and over again to update my credit report accurately, report the correct figures and change the date of default which is a breac... See more

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Rated 1 out of 5 stars

Don’t know why I’m receiving emails and text messages‘You’ve missed payments’ I’ve never had an account with Zilch which is now effecting my credit rating as it’s on there! You have my first name corr... See more

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Rated 1 out of 5 stars

After I've worked hard all week, Zilch must have found it hilarious to text me at 06:20 Sunday morning to remind me that my payment was late!! A perfect example of how to lose a customer! Added 31/01... See more

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Rated 1 out of 5 stars

Extremely disappointed – No parcel, but still paying! "I ordered a parcel and used Zilch for payment. Amazon delayed the delivery twice and eventually, it never arrived, so I had to cancel. Despite se... See more

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Rated 1 out of 5 stars

Overly expensive to use, not beneficial at all. Its better to save and use your own money because the interest on this is crazy and I'm not even speaking about late payments just normal average paymen... See more

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Rated 1 out of 5 stars

Weard split bill credit purchases, weard staggered payback setup that's still in the month you bought stuff and miss a payment and they reduce your credit to nothing in a heartbeat, we'll they will fi... See more

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Rated 1 out of 5 stars

I have been using zilch for a couple of years , I use it for everything , Christmas week , I payed my Zilch bills , realised I had one I over looked , I tried to snooze but it wouldn't give me the opt... See more

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Rated 1 out of 5 stars

Be careful when returning something back for a purchase. Zilch does not want to issue refunds or they only give you part refund. They show correct amount to be refunded back in bank account but on you... See more

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Rated 3 out of 5 stars

I am not sure what is the purpose of credit limit given for the card and also for the purchases directly debited from the bank. For rewards sake this card might be useful. Then no need to provide cred... See more

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Rated 1 out of 5 stars

Worst company going ! I will never use this company again. Restricted account because of an error their end . When you complain you always get every person saying the exact same thing " we apologise... See more

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Rated 5 out of 5 stars

Tell us more about your experience Read our Guidelines for Reviewers What made your experience great? What is this company doing well? Remember to be honest, helpful, and constructive!... See more

Company replied

Rated 5 out of 5 stars

Great customer service with promptly response. Their weekly instalments option is awesome, with such a small fee, comparing with any other credit cards. Is a good thing treat yourself on the item you... See more

Company replied


Company details

  1. Payment Service

About Zilch

Written by the company



About Zilch
Join over 4 million customers and get the credit you deserve with Zilch. Pay your way – in-store or online – with responsible limits, no interest* and no late fees. Ever. *Purchase fees may apply.

From 18.6% APR Representative. Credit subject to status, 18+, UK residents only. T&Cs apply.

Pay with credit
S-t-r-e-t-c-h the cost of pricier purchases with credit limits up to £2250. Break down your payment into four equal chunks with Pay over 6 weeks or 3 months. And hit Snooze* whenever you need more time. *Subject to eligibility and fees may apply.

Pay with debit
The Zilch card links seamlessly with your bank account so you can pay via debit and get up to 5% back in Rewards every time you Pay now. Rewards are added to your account instantly, so you can use them to discount your next purchase or save them up for something special.

Exclusive deals
Download the Zilch app and browse our storefront for exclusive deals at brands you love, including Amazon, Morrisons, eBay and loads more.

Grow your credit
If you use Zilch regularly and always make your payments on time, your credit score could go up. We’ll also give you easy-to-follow tips on how to increase your credit limit.

Download App

Contact info

  • 111 Buckingham Palace Road , SW1W 0SR, London, United Kingdom

  • payzilch.com

4.4

Excellent

TrustScore 4.5 out of 5

76K reviews

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Rated 5 out of 5 stars

Terrific service

I just love the idea of this way of paying . I actually meant to pay this outright but still getting used to the app payment over 6 weeks it was but I decided to pay it out right and my credit limit went up! So far so good will use this when I feel things are a bit tight

12 February 2026
Rated 5 out of 5 stars

The best company and very professional…

The best company and very professional and a good service. I’m very happy

5 February 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.

Please reach out if we can help you with anything.

All the best
Team Zilch

Rated 5 out of 5 stars

Everything.

Everything was clear & easy to complete

4 February 2026
Zilch logo

Reply from Zilch

Thanks for taking the time to leave this amazing review. We love hearing positive feedback and we’re so chuffed you’re happy with Zilch.

Please reach out if we can help you with anything.


All the best
Team Zilch

Rated 5 out of 5 stars

I think uts amazing i can use zilch for…

I think uts amazing i can use zilch for any purchases I need

12 February 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

Very good

Very good
Works well

12 February 2026
Zilch logo

Reply from Zilch

That’s such great news. We love nothing more than a happy customer, so the fact you’re happy makes us happy. Smiles all round.


All the best
Team Zilch

Rated 3 out of 5 stars

The amount of money charged for each…

The amount of money charged for each transaction but overall useful if you need this kind of service. I would still recommend regardless. It assisted me in temp cash flow issues.

27 July 2025
Zilch logo

Reply from Zilch

I’m sorry you were unaware of our Zilch Anywhere fees. Although Zilch is free to use at thousands of participating stores, some stores do incur a small fee. We’ve sent you a message so we can try to resolve this for you asap.


Thanks
Team Zilch

Rated 4 out of 5 stars

Although zilch is great i find…

Although zilch is great i find navigating around the app a little confusing, the six weeks pay option is good’ish i think it could be relooked at, eight weeks would be far better and would suite a lot more people because people get monthly paid not weekly, overall though zilch is great to have and i hope you always look to improve it.9/10

11 February 2026
Zilch logo

Reply from Zilch

If there’s one thing we love at Zilch, it’s making life easier for our customers, so it’s great you’ve had such a positive experience.

Thanks a bunch
Team Zilch

Rated 5 out of 5 stars

Absolutely brilliant company

Absolutely brilliant company, extremely helpful and friendly.

5 February 2026
Zilch logo

Reply from Zilch

Thanks for telling us about your experience with Zilch so far. We're so happy to have you on board.

Let us know if we can help with anything.


Thanks
Team Zilch

Rated 5 out of 5 stars

So easy to use

So easy to use

12 February 2026
Zilch logo

Reply from Zilch

Thanks for your lovely feedback. We’ll be sure to share it with the relevant people.


All the best
Team Zilch

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