Verified
The first packages where badly packed and damaged in shipping, but when I told them about it they replaced the broken items very quickly and I would highly recommend them for that perfect customer ser... See more
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See what reviewers are saying
Verified
I have been buying from petworld for two years. Service is always perfect and delivery very quick
Verified
delivered as promised, but need to be able to intimate petworld how to handle the package when it arrives at home. They can then let the handling/delivery company know....come on ...its all electr... See more
Company replied
Verified
Edited to add: I am changing my rating from 1 to 5. After being in contact with customer service, they have promised to replace the expired articles and talk with their shopping department.... See more
Company replied
Company details
Written by the company
Skandinaviens största nätbutik med foder och tillbehör till husdjur. Vi erbjuder marknadens absolut lägsta priser och leverar varorna direkt hem till dig. Petworld finns idag i fyra nordiska länder: Danmark, Norge, Sverige och Finland.
Contact info
Søren Nymarksvej 27, DK-8270, Højbjerg, Denmark
- 08-44683377
- [email protected]
- petworld.se
Verified
Perfect service and fast delivery
I have been buying from petworld for two years. Service is always perfect and delivery very quick
31 May 2020
Unprompted review
Verified
Verified
Good customer service
The first packages where badly packed and damaged in shipping, but when I told them about it they replaced the broken items very quickly and I would highly recommend them for that perfect customer service!
15 May 2020
Unprompted review
Verified
Made an order received fast quick…
Made an order received fast quick delivery of goods made my second order really recommended!
12 February 2020
Unprompted review
Verified
Perfect service and quick delivery.
27 January 2020
Unprompted review
Verified
Fast shipping,well packaged and had…
Fast shipping,well packaged and had emails updating me on the status of my order.
Just the way I like it!!
10 June 2019
Unprompted review
Verified
Shipment and quality control
Edited to add:
I am changing my rating from 1 to 5.
After being in contact with customer service, they have promised to replace the expired articles and talk with their shopping department. All of this happened within 24 hours after my complaint.
Excellent!
Original post:
I ordered 100 Vitacraft hundgodis: fish sticks. The ones shipped were two months over the best before date. They were also sent loose in a large box instead of being left in the factory cartons.
I have contacted customer and am waiting for their response. I will follow up on this review after I have heard from them.
14 April 2019
Unprompted review
Reply from Petworld.se
Hello Deborah,
We apologise that you have had a bad experience. We of course would like to find an acceptable solution and have contacted you via email. We look forward to hearing from you.
Sincerely,
Jessika
Petworld Customer Service
Verified
The package was delivered to Kallshall
The package was delivered to Kallshall, 40mins from where it was meant to be. Probably PostNord's fault, but annoying to go collect it.
12 February 2019
Unprompted review
Reply from Petworld.se
Hi David.
We apologise that you had a package delivered to the wrong location. I will be in contact with our delivery service company Bring about this and will email you with any more information I receive. We understand that it is quite inconvenient to go out of the way to pick up your package and we will do everything we can to avoid this issue in the future. If you experience any further issues with your order or delivery, please feel free to contact us directly at Customer Service by email [email protected] or telephone +46 8 44683377 and we will be more than happy to help.
Sincerely,
Jessika
Petworld Swedish Customer Service
Verified
Delivered quickly as promised
Delivered quickly as promised, right to my door. Would buy again.
6 February 2019
Unprompted review
Verified
I m very happy with Petworld,you have…
I m very happy with Petworld,you have very quick service and really god prices for my loving dog.Thank you!
30 August 2018
Unprompted review
Verified
Delivered as promised .....but...
delivered as promised, but need to be able to intimate petworld how to handle the package when it arrives at home.
They can then let the handling/delivery company know....come on ...its all electronic these days.
tried to leave a message on petworld, and got an answer back that IT WAS NOT THEIR RESPONSIBILITY......what the heck!?
the least you can do (after ordering 1000 sek) is to intimate the delivery company.
Thats all
24 March 2018
Unprompted review
Reply from Petworld.se
Hello Erwin,
Thank you for shopping with Petworld. We're sorry to hear you're not entirely satisfied with the delivery of your goods. I can see that you left us a message, asking to be contacted via phone at the time of your delivery. Unfortunately this is not possible, as it is not part of our agreement with the delivery company.
When you order home delivery, then your items will be delivered outside your door and you do not need to be home to sign for the delivery. As such, the delivery company will not contact you beforehand to inform you that your delivery is on its way.
This information was given to you via email after we read your comment. The same information is also available in our shipping terms, which you are asked to read and accept before placing an order with us. As such, we can only tell the delivery company that you wish to be contacted, which we did by including your comment in the information provided to the driver, but we cannot demand that they call you in advance.
You are always welcomed to contact customer service if you have any questions regarding your order or your delivery.
Kind regards,
Ida
Customer service
Verified
Good price and fast shipping
24 November 2017
Unprompted review
Verified
Verified
Extremely satisfied customer here
Extremely satisfied customer here. I recommend this company and its products.
17 November 2017
Unprompted review
Verified
Right in time
Right in time , perfect packaging and 5 min far to pick them up
Thanks alot
1 November 2017
Unprompted review
Verified
Quick delivery and thoroughly made …
Quick delivery and thoroughly made packaging.
17 October 2017
Unprompted review
Verified
Verified
Supersnabb leverans!
10 October 2017
Unprompted review
Verified
Petworld levererar
25 August 2017
Unprompted review
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