Pharmacy Planet Reviews 3,385

First experience of this Pharmacy. I was almost at target weight with another provider but due to cost and Weygoy switch over ,which was causing horrible food noises and 10lb weight gain I switched... See more

I researched prices for mounjaro and found pharmacy planet has a better price than my current pharmacy. I filled in the online form and was quickly offered a video interview. The video appointment wa... See more

It is a fast and efficient service. My only slight grumble would be that sometimes my purchase is refused which can be quite distressing. I order inhalers and wouldn't order them if I didn't need the... See more

Quality was high There was quite a long wait to have the consultation, but it was very quick and efficient when it took place. Because it was on a Saturday it did take 3 more working days to get th... See more

I needed a Salamol inhaler and my gp point blank refused to give me a prescription because according to him I didn't need it. I ended up in A and E on a nebuliser and had a large dose of steroids and... See more

I emailed pharmacy planet some questions before I went ahead and opted to use them, they were quick and very helpful with indepth answers. The whole process was easy from start to finish and the pharm... See more

My prescriber has been following my weight loss journey from the very beginning and was on top of things. She was friendly, encouraging and very knowledgeable of the drug and its potential adverse eff... See more

I've ordered some medication for diabetes a week ago and still not received it. Lack of communication,called customer number few times but after a recorded message saying they're busy at the mome... See more

Everything was fine until the phone contact. Appt was made for 9pm when I would have been free and have privacy. Instead I was contacted during the day at work with a loud 'I'm ringing about your... See more

I was desperate for some eye drops that the eye hospital had prescribed and the GP refused to dispense. I was going back and forward between the two whilst risking my ocular surface. Luckily I was a... See more

I had a small issue with DPD being unable to deliver. After waiting for a few days for DPD to try and re-deliver - with no luck - I decided to contact Pharmacy Planet directly - who had handled the si... See more

I was so impressed with the way Pharmacy Planet dealt with my request to get my Mounjaro maintenance medication from them. I have been with the same provider for my entire weight loss journey bu... See more

From someone who lost £700 to another company a few months back, I was worried to trust another, but I had used pharmacy planet in the past for inhalers so put my trust in them and they have now twic... See more

The process was quick and easy and when I did get a call from a prescriber they were great and delivery was quick. I would have given 5 stars but had to chase up prescriber call as they didn’t call... See more

Very pleased from the support provided . The most important point that they listened to me personally to the evidence I provided to why I need these medication . The fact that I am taking it by prescr... See more

As a new customer I found the website easy to navigate. After completing my questionnaire I placed my order. A video call was organised and everything went smoothly. I found the video call most hel... See more

Fast turnaround, been using Pharmacy Planet for around 4 months now and delivery times have varied, but recently, have been very quick! I wasn't keen on having an assessment over the phone,... See more

I work in the NHS, and I was very impressed with the consultation. The pharmacist was very thorough and went through all of the steps with me. Although the email said it was only for 10 mins or so, I... See more

Quite a strange process, ordered Mounjaro and provided ALL the details requested, order was confirmed then days later I get an email saying they need to do a quick 10 minute interview...I was leavin... See more

My experience so far with pharmacy planet has been very positive. Everything has been extremely simple from the forms to the consultation. The dr I spoke to was very professional, pleasant & helpful.... See more

Poor customer service and very unorganised. Spent nearly £500 and didn’t even receive confirmation till 2 days later saying I need to book in for a consultation for a week later? And then I decid... See more

Disappointed, as I ordered the inhaler I needed, after seeing it was in-stock, paid.... received notification that my consultation had been accepted etc; Some 5dys or more later, I received a Whatsapp... See more

All I can say is so your research. I placed my order , sent a copy of my recent prescription,even contacted the company prior to ordering to check all would be ok snd was told yes. Fast forward to to... See more

Once you make an order a member of the team video calls you. The lady that rang me was so fast as if she was speaking of a script. It came across very unprofessional especailly for a new user. Then my... See more

I bought from this company based on price. Their prices are low,but customer service is poor. I had a video consultation which was extremely rushed as the prescriber was running late. I received my m... See more

Very slow, the 'christmas break'. If you are selling clothes, toys or other non essentials fine, but i don't expect such a delay from a medications provider. There are 3 bank holidays over the p... See more

To date, the ORDERED AND PAID FOR UP FRONT product has NOT ARRIVED. (Meanwhile, my prescription was, at last, supplied by my local pharmacist last Friday.) In the circumstances, I consider my/Andrew... See more

I ordered something from here on Monday, got an email yesterday morning that my order it’s on its way 24 hours tracked, checked the tracking and it’s still in their warehouse. Really frustrating havin... See more

Honestly the worst online pharmacy. I have used most of the online pharmacies and they are seemless and process and send your order the same day. However, pharmacy planet take around a week to rev... See more

I placed a £600 order 3 days ago. I've received no details reference delivery. The webpage would not allow me to sign into my account. After multiple attempts I decided to change my password to the sa... See more

horrible service, told them i needed my medication URGENTLY, had to call numerous times just to get them to look at approving/assessing, then had to call to follow up as no one responding and the lin... See more

I have purchased mounjaro in the end of August. Had to write several messages to update me. Very slow communication. The delivery company ended up sending my order back. I have asked for my refund ove... See more

I've happily used Pharmacy Planet for the last 6 months, however the service the last few weeks has been abysmal. Late deliveries. Zero comms and then this week. An expensive prescription medication... See more

Absolutely shocking customer service and extremely slow. I ordered a week ago and still heard nothing regarding updates, ive had no response to my emails, every time you ring you can never get th... See more

Terrible service. My order went into review no call or email to tell me why. I had to call and ask what was happening. Had the review was told I would have the order the next day (Saturday) order even... See more

I strongly advise against purchasing from this company. They are quick to take payment but fail to deliver the products promised. Despite repeated attempts to contact them through email and other chan... See more

I ordered 9 days ago for 24 hour delivery. Still not dispatched and when I submitted a ticket last week to ask where my order was they said they were busy due to bank holiday. However, it still has no... See more

Absolute disaster using Royal Mail. Ordered £400 of medication on 23rd of June. Royal Mail tracking showed (temperature sensitive) medication still not dispatched as of 28th of June. Opened a ticket w... See more

Lost parcel and no help. Courier left outside after unable to change delivery date even tho they previously said they could not leave parcel and should be returned. Down £160 and can no longer affor... See more

Delayed Deliveries & No response or tracking from support team . Call center number is never attended . mails to Pharmacy Head office are not responded . I order an urgently required medicine on Aug... See more

Took my money for an order, wanted to do a video consultation but never contacted me to tell me it was only days later when I found this out. Being Xmas this could not be done for over a week so order... See more

Appalling! I placed an order for ventolin, something this pharmacy prescribed in the past. The order was accepted, payment was taken. I then receive an email asking for evidence that I've been prescri... See more

Completed consultation and paid £400 plus. Chased for update and ignored Chased again, long delay in response, got 1 line question, followed by long delay. Been chasing for over a week! Took my m... See more

Always had a good experience with pharmacy planet. I am pleased that they check and ensure what you are requesting is the right product for you and if not will advise and provide the product which... See more

Very pleased with my experience with Pharmacy Planet. Very polite and very thorough when getting to knowledge they need to know about their customers. They explained everything to me to make sure it w... See more

The most important thing for me is trusting you are getting a genuine product and knowing they dont just supply to anyone without fully checking thier medical history first ,also a video consultatio... See more

Ordered an inhaler on behalf of my partner in december. I received a message to advise that the prescriber had a query and needed more information before being able to issue the inhaler (they had stil... See more