Pleo Reviews 1,467

Reported an unauthorized Transaktion. I directly recieved an answer about the case being chased. A month later the Amount got refunded. I actually already gave up since I didn't hear back about... See more

Phone answered straight away. Spoke with an extremely helpful man who sorted my problem very quickly. He had to discover the problem source and deleted my card remotely despite not having immediate... See more

A fraudulent purchase was attempted on my Pleo card and in no time at all the Pleo team was on the case and had the transaction reversed before the funds had even left the account. I'm really impresse... See more

I had a fraud case that was both stressful and time-sensitive — and Jozef handled it insanely well. From the start, he was sharp, responsive, and clearly knew exactly what he was doing. He not only re... See more

Great customer service from Jozef. His prompt and diligent actions and informative emails helped ease the worry of the attempted card fraud and the potential hassle of sorting it all out. He quickly g... See more

This company goes out of their way not to help their clients. Its actually quite funny. Their enginuity to avoid helping and getting real life people involved is amazing. Meanwhile prepare yourself s... See more

We recently ordered business cards. Before we had even unpacked them from the delivery package, we uploaded some funds and almost instantaneously got hit by 3 fraudulent transactions emptying the fund... See more

I am impressed with how the support team helped me. My issue was resolved within two days, and I am truly grateful to Jozef for his assistance! Professional, fast, helpful, and absolutely reliable. I... See more

Sonja ALWAYS - every time, without fail - provides the BEST support experience for me as a user! She is always so easy to talk to and understands the issue quickly, before getting to the core of... See more

We had a dispute with Mastercard through our Pleo merchant. I must say that in every way this was handled with complete efficiency and professionalism by Jozef. He kept us updated at each stage and a... See more

I recently had a potential fraud issue, and Jozef from Pleo was incredibly helpful. He responded quickly, was clear in his communication, and supported me throughout the whole process. Thanks to hi... See more

I have nothing but good things to say about the support from this company, whenever I have had issues I have found them to be very responsive and helpful. I recently had an issue accessing Pleo when... See more

Terrible experience! Customer service is based in India and doesn’t understand our issues at all. For several months we’ve been trying to get in touch with a “customer success manager,” but it never h... See more

It's been three months, and Pleo still hasn't resolved my issue. They closed my account without a proper explanation. They transferred my remaining funds to another bank account, which I never used to... See more

Everyone we dealt with was extremely helpful and friendly and they made the whole process very simple and clear. I believe I spoke with Fábio on the phone first, who was super friendly and reassuring,... See more

The system is good to use, Pleo were great when they were selling their services, but the customer service afer joining is apalling. Being told we are not on the right price plan for telephon... See more

India Carter, Customer Success Manager, has gone above and beyond to service our account and assist with inquiries. Am extremely grateful for her involvement, quick response and resourceful nature.... See more

Have been trying to set up an account since February 2025. The customer service is poor. Slow responses to emails, vague/unclear answers to questions and no updates or communication of issues. I have... See more

Ksenia Belova was very helpful with clear explanations given and possible solutions. She was very through with her checks and easy to talk to. I had two issues to be solved, she assisted on solving th... See more

Alina is very friendlich and helpful. She listened to my issues and took matters into her hand. Her replies are quick and thorough. I've brought up several issues with her in the short time she's been... See more

Awful customer service I would discourage anyone from dealing with Pleo - and this is from someone who has been a customer now for many years. We have an ongoing fraud issue on our account - and t... See more

Customer support is non-existing When their text messaging system fails you're effectively locked out of your account. And when you're not logged in you cannot talk to support. They only have a chat... See more

We have noticed that there are a number of scam / fraud actors out there who are very good at making themselves seem like pleo with great websites / phone nunbers / pleo texts and answer phones, the m... See more

i am very dissapointed with the support team and the fact that you cannot speak to a human. i have been writing emails and speaking to the chat and got nowhere. My query relates to funds not being u... See more

Jeg har været bruger af Pleo i rigtig mange år - men venter kun på, at der kommer en konkurrent. Så skifter jeg med det samme!! Supporten er simpelthen alt for dårlig. Firmaet har alt for mege... See more

As a customer of Pleo for a 12 month contract the product is easy to use and fit for purpose. Be extremely careful when leaving them as they will block your access immediately without warning. At th... See more

We had a very informative and productive meeting today. Ebba is always incredibly accommodating, professional, and helpful – thank you so much for that! We are very happy with Pleo as a system; it’s s... See more

Pleo helped make a stressful situation far less stressful than it may have been. Trying to get a refund on goods never received and a fraudulent seller who was not being helpful is not a straightforw... See more

Absolute shambles of a support function. Poor software, slow to reply, full of useless AI chatbots. You get passed from one team to another in an endless loop, and it takes at least days to get even... See more

Pleo is a fantastic business tool that makes it so easy to manage company cards and expenses. Intuitive to use for the end user and admin teams alike and constantly evolving and adding new features.... See more

The Pleo Team offered instand help and fast solutions whenever there is an issue. My last contact was with Senior Fraud & Chargebacks Specialist Jozef he helped me with a problem regarding incorrectly... See more

I had a great experience with our account manager, Judith Mählmeyer, yesterday. We encountered an issue with a low Pleo balance, and she supported us by providing multiple options to urgently rechar... See more

Our contact at Pleo has been fantastic! He is extremely helpful, comes up with great ideas, and is excellent at project management. On top of that, he makes the whole process fun along the way, truly... See more

Terrible customer service. I got in contact with Pleo in February and I had a call with Tom Robinson that was very good and he handed me over to Bernardo Gilman, I had a call with Bernardo on 13/03... See more

I had an unauthorised transaction on my Pleo card while on a work trip. Although the process took several months and I had to complete the same form multiple times, which was a bit frustrating, I unde... See more

I have been using Pleo as my company is signed in and cannot be more satisfied with the service.The first time ever I had an issue with a suspicious transaction, Jozef was very proactive and helpful a... See more

Useless when it comes to fraudulent activity and fake Web browsers posing to be them. I can see from looking at other reviews that other people have had the same problem, yet the company are unable to... See more

Fred (my Account manager) is great... very attentive and proactive Pleo is the best product... saved 100 of hours for my clients. I would highly recommend this expenses card. It seamlessl... See more

Partner Manager experience Fred went above and beyond to visit our practice and listen the struggles we were facing with some aspects of Pleo, he was really insightful in helping us better our unde... See more

Fraud suspicions are never pleasant, but I want to highlight the excellent support we received from Pleo. Jozef from their fraud department was swift, polite, and professional throughout the process.... See more

I applied for a Pleo account over three weeks ago, and I’m still waiting. Their customer service is unresponsive and slow, offering no clear updates. What’s worse, they’re asking for a licence to... See more

I initially had a problem with my Pleo account due to an incorrect transaction. After reporting the error, I received excellent support from Jozef, and the account has now been resolved. I am very... See more

Shocking experience and reported to the UK Financial Ombudsman. I have been trying to cancel my subscription for over 3 weeks now and Pleo make it completely impossible. When you click close account i... See more

I use a umber of programs for spending and travel within my company and I have to say that the support from Pleo knocks the others out of the park. Always quick to respond and inform me what the pro... See more