I will say the cardigan is lovely,soft and printed lovely. I agree with others when they say it's a thin wear cardigan. Unfortunately for the tops I ordered ,there had been an issue with the printin... See more
Company replied
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Based on these reviews
The items I got were great, much better quality than I thought they'd be honestly. They're super cute too, I'm loving wearing them. The communication was above and beyond once I figured how it all wor... See more
Company replied
From what I've seen online, it seems that overall the prints are high quality, especially on shirts. I am a bit disappointed that the cardigans *really* looked knitted online and turned out to be scre... See more
Company replied
As a new customer, (never having seen your merchandise) I love the look of your stuff! The discount codes were confusing. I was enticed by 3-4 different discount codes: 50%, 20%, 8%, free shipping... See more
Company replied
I was really worried when I discovered this was an international seller but I shouldn’t have worried! Quality is great, considering how reasonably priced items are. Very happy and look forward to or... See more
Company replied
Waiting 2 weeks and my items have not even been dispatched. I contacted customer support who kept brushing me off with nonsense. They took 3 days to reply and told me that elves were working hard to g... See more
Company replied
My order tracking wasn’t updating, so I contacted customer service. Leo not only made sure I received my package on time, but helped me feel secure that care was being taken. I would definitely recomm... See more
Company replied
Great experience. When I ordered I clicked the wrong colour not realising until I made the order. I messaged on Facebook asking if I could get the colour changed and there where no issues, colour got... See more
Company replied
I love the designs but unfortunately the pieces are not worth the money. One of them had some green material sewn into the seam at the wrists, which now hangs out strangely in some places. The other p... See more
Company replied
Company seems to be registered in the US, but the cardigan came from China. Poor quality. Not fluffy at all like the description said. No label in the back. Just a M for size. Could have come off Te... See more
Company replied
Well made, nice fit and the material feels really nice. The writing on the front, first class! During the shipping process I was notified constantly. I'm certainly going to buy some more from Purpleh... See more
Company replied
Absolutely love my new t-shirt from Purplehecate - I always worry about the sizing when ordering online, but it fits perfectly! The evil eye design is awesome, the material is so soft and comfortable,... See more
Company replied
The sweaters were incredibly cheap looking considering the price. Tacky polyester fabric and poorly finished. When I asked to return the products due to this and sizing issues, their customer se... See more
Company replied
Recently I ordered some t-shirts and after a couple months of waiting which isn't unusual coming from overseas I realised I hadn't received them. I contacted support and asked and they investigated. A... See more
Company replied
The cardigans are not as high quality as they look on the website. They're printed onto soft material but there's a lot of loose thread and the material have a lot of fluff across it. Needed cleaning... See more
Company replied
Dear PurpleHecate, I am writing to you regarding order no. PH30818, which your services indicate as having been delivered on January 2, 2026. However, I would like to inform you that I... See more
Company replied
Never even arrived after a few weeks of waiting. They make a point of saying “not responsible if it says delivered when it’s not” for a reason. I’m out $50. For all I know they sent a piece of paper... See more
Company replied
Products definitely not as described. Really cheap fabric, thin and synthetic looks nothing like the images on website. Thought with the prices these would be genuine products. Took over a month to ar... See more
Company replied
I placed my order on 11/30/2025 and paid for expedited shipping to ensure they would be here before Christmas. 15 days later the order has still not shipped despite receiving multiple emails from the... See more
Company replied
The clothes are gorgeous! I absolutely adore the designs of the “ugly sweater” range. I’ve also ordered shirts, crocs, phone cases and key chains through Purple Hecate and have never been disappointed... See more
Company replied
Its temu quality without the temu price tag! Website is American but they are making/shipping from China..... prints are cute... just a shame about the actually items aren't suitable:( will also add.... See more
Company replied
I love so many of the designs of their cardigans but it's always a gamble buying online with a new brand. I took my measurements and ordered a 5x and it's perfect (I like my tops a looser fit). I us... See more
Company replied
It's been 12 days since order, they say product is in production, it makes no sense. I'm so regretful, here are some reviews are 5 stars, which tricked me. Do not recommend at all. UPDATE: even tho... See more
Company replied
I originally placed an order around Christmas time. The shirts came and all of them were ruined after one go in the washing machine - all of the motif had started to come off, and the actual t-shirts... See more
Company replied
I ordered 2 of the classic hoodies, a light blue hoodie with a Bee and the moon phases and a Khaki hoodie with a hand and snake reaching for the moon. I ordered the hoodies in a 4XL thinking they'd... See more
Company replied
Leo helped greatly with assisting with my order. I had one issue which was the package being delivered to the wrong address in the darkness of my street. I live in the suburbs so I was pretty mad, but... See more
Company replied
Contacted customer services as my order is still processing so I requested a refund as the order will now be too late. I got a reply saying one of my items was out of stock so would be refunded. I, ag... See more
Company replied
I ordered a sweater and it said it was delivered but never showed up. I cant get ahold of anyone at the company, and the courier no longer has my tracking number as a valid number. I paid 40$ for some... See more
Company replied
Fiasco from start to finish. Took ages to arrive and what arrived was a total abomination bore no resemblance to what was on the website. The quality was shocking and customer service forget it!! Even... See more
Company replied
I ordered an item when I saw it on a black Friday offer. I was so excited about the item itself I didn’t stop to check where it was coming from. The item was being dispatched from America and as I’m i... See more
Company replied
I received my "sweater" today. And I'm using that word very loosely. Horrible quality. In no means does this piece of trash even resemble a sweater. The material is super thin. I'm not even sure its s... See more
Company replied
I loved my experience AND my clothes from Purple Hecate. Leo reached out to me via messaging to let me know that they were backed up for the holidays and gave me an ETA before I was even concerned abo... See more
Company replied
Not upfront about where the product ships from. Long shipping and poor tracking info. And for some reason when I initially tried their customer support email, it was kicking back saying address no... See more
Company replied
In the mobile version, you should have only 1 row of products, instead of 2, because you cant see the designs and have to open it one by one, it does t simplify the costumer experience. The des... See more
Company replied
Waaaaaaaay way way overpriced for the quality. I was thoroughly disappointed when my $140 order came and it was of incredibly low quality. I would not recommend this company. The website says they are... See more
Company replied
I purchased a mothman fuzzy crop sweater. Arrived and the pattern is nice. But it is not the type of jumper I was expecting. Instead of a fluffy sweater I received a slightly fuzzy screen printed th... See more
Company replied
Firstly: it was not clear that the items were being posted from China; they arrived in time for Christmas but not in time to post them on to the recipient- not that I would have. Secondly: I care... See more
Company replied
I ordered a Massage Therapist hoodie. It was fulfilled in the normal time frame, and I was excited to receive it. However, the local courier significantly messed up, and my package was stolen/lost bec... See more
Company replied
They are refusing me a refund because shipping them back to the factory in China would be too expensive. They offered me $10 credit. My order was close to $70. I asked about the cost of shipping and... See more
Company replied
Placed an order online for a Christmas themed cardigan which took weeks to even be dispatched. Much longer than stated on the website. Contacted customer service who said it was being expedited.... See more
Company replied
3.5
Average
242 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The order arrived on time
The order arrived on time, the quality is great and the assistant Leo is amazing ❤️ I will buy again for sure 😊 I'm from Italy and I find great they ship also in my country
29 December 2025
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your lovely review! 😍
We're thrilled your order arrived on time, you love the quality, and that Leo could help you—he’s a gem!
We’re also so happy to ship to Italy and grateful you chose us. Can’t wait to welcome you back for your next order! 💜✨
Sincerely
Purplehecate Customer Service Team
Well made
Well made, nice fit and the material feels really nice. The writing on the front, first class! During the shipping process I was notified constantly. I'm certainly going to buy some more from Purplehecate.
16 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for this fantastic review—we’re absolutely thrilled to hear you love the well-made quality, perfect fit and lovely material of your piece, and that the front writing is first class! 🎉
It means the world to us that our constant shipping updates made your experience smooth, and we’re over the moon you’re already planning to shop more with Purplehecate. This is the best feedback our team could ask for, and we truly appreciate your amazing support!
Can’t wait to send you more great pieces soon, and thanks again for choosing Purplehecate!
Best regards,
Purplehecate Customer Service Team
Good customer service
I will say the cardigan is lovely,soft and printed lovely. I agree with others when they say it's a thin wear cardigan.
Unfortunately for the tops I ordered ,there had been an issue with the printing.However on contacting this company via their WhatsApp and sending videos ,they've been brilliant in resolving my issues and have issued a decent refund as well as a discount for my next purchase. Thank you Leo for you help and support. Good customer service means a lot and has definitely earned the extra two stars.
4 February 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thanks for the lovely review—so glad you love the soft printed cardigan, and we’re sorry about the top’s printing issue! Huge props to Leo for sorting it for you, and we’re over the moon our service earned those extra stars 🤍
Enjoy your cardigan, and can’t wait for your next order!
Purplehecate Customer Service Team
Reply from Purplehecate
Dear Customer,
Thank you so much for your great feedback!💜
We’re thrilled to hear you enjoyed the fast shipping, high-quality product, and our wide selection. We work hard to offer a seamless shopping experience with items you can truly love—and your review lets us know we’re on the right track!
Thanks again for choosing us—we really appreciate it!😊
Sincerely~
Purplehecate Customer Service Team
Wouldn’t buy again at the price
For the price of them I expected better quality as pretty as they are not worth the monwy
16 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback—we truly appreciate you taking the time to share your thoughts.
We’re sorry to hear that the quality didn’t meet your expectations, especially given the price point. We always aim to balance design, comfort, and durability, so your comment is important to us as we continue to evaluate our products.
If you’re open to it, we’d appreciate it if you could share your order number to our email support@purplehecate.com—this helps us look into the specific item and use your experience to improve.
Thank you again for your candor and for giving us a chance to do better.
Sincerely,
Purplehecate Customer Service Team
Everything was perfect
I ordered a few T-Shirts and a Cardigan. Everthing fits perfectly and I love the designs. Also the assistance (Leo) was really helpful and very kind. I would totally order again!
30 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much! 😊
So glad everything fits perfectly and you love the designs — we’ll be sure to pass your kind words on to Leo!
Can’t wait to see you again soon! 💙👕
Purplehecate Customer Service Team
Its temu quality without the temu price…
Its temu quality without the temu price tag! Website is American but they are making/shipping from China..... prints are cute... just a shame about the actually items aren't suitable:( will also add.... the ""hoodies"' are paper thin... and are like a rain jacket.... with strangle long arms..... thankfully paid PayPal so will get my money back and they can have their item returned to them ( 3 stars just because the idea/ patterns are so there!)
27 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest and detailed feedback—we truly appreciate you taking the time to share your experience.
We’re genuinely sorry that the quality of the items, including the hoodies, fell far short of your expectations (and ours). This is not the standard we aim to uphold, and we take your comments seriously—especially regarding material thickness, fit, and overall product suitability.
To better understand what went wrong and improve on our end, would you be willing to share your order number? It will help us trace the specific batch and review our production and quality control processes.
Regardless, we respect your decision. We’re committed to learning from feedback like yours to do better in the future.
Best Regards
Purplehecate Customer Service Team
Sadly not worth the money
I love the designs but unfortunately the pieces are not worth the money. One of them had some green material sewn into the seam at the wrists, which now hangs out strangely in some places. The other part is printed and the print immediately peeled off in some places when washed gently for the first time.
19 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for taking the time to share your honest feedback—we truly appreciate it.
We’re sorry to hear that your experience didn’t meet expectations, especially regarding the quality and finish of the pieces. This isn’t the standard we aim for, and we’d like to look into this further.
To help us investigate, could you please share your order number to our email support@purplehecate.com? That way, we can review the details of your purchase and better understand what may have gone wrong.
Best Regards
Purplehecate Customer Service Team
Great experience
Great experience. When I ordered I clicked the wrong colour not realising until I made the order. I messaged on Facebook asking if I could get the colour changed and there where no issues, colour got changed. Delivery was great too, considering I live in the UK. I absolutely love my cardigan, great quality and so soft! I can't wait to wear it. Thank you! And thank you to Sabrina who helped over messenger.
23 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your wonderful review and for sharing your lovely experience with us! We’re so glad we could sort out the colour change for you smoothly via Facebook Messenger, and a huge shoutout to Sabrina for her great help too 💪. It means the world that you love your new cardigan—our team always strives for great quality and soft, comfy pieces, so we’re thrilled it hit the mark! Also, we’re super happy the delivery to the UK went well for you. Can’t wait to see you styling this lovely cardigan, and we look forward to welcoming you back soon! 😊
Purplehecate Customer Service Team
The cardigan arrived quickly and is…
The cardigan arrived quickly and is true to size. I was nervous that it would not arrive or be the right size due to additional reviews I read after my purchase. The print is more faded than I would have preferred BUT I am glad it arrived and fits.
26 December 2025
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your honest and thoughtful review!
We’re really glad the cardigan arrived quickly and fit as expected—especially after those pre-delivery worries (we totally get it!).
We appreciate your note about the print appearing more faded than hoped. That’s helpful feedback we’ll share with our production team as we continue refining our designs.
Most of all, we’re just happy it’s in your hands and working for you!
Best Regards
Purplehecate Customer Service Team
The sweatshirt I ordered was lovely
The sweatshirt I ordered was lovely. It was fun to look at all the different options.
3 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your sweet note! 🌸
We’re thrilled you loved your sweatshirt—and that you enjoyed browsing all the designs. It means a lot to us that you took the time to share your experience!
Warmly
Purplehecate Customer Service Team
Warm and cozy
I hate wearing coats so there cardigans are perfect for layering. Cute, too.
12 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
We’re so glad you found the perfect layering solution! Our cardigans were designed with cozy, coat-free days in mind—so it means a lot to hear they’re both practical and cute on you.
Thanks for taking the time to leave a review!💜
Sincerely~
Purplehecate Customer Service Team
I NEVER received my package.
Dear PurpleHecate,
I am writing to you regarding order no. PH30818, which your services indicate as having been delivered on January 2, 2026.
However, I would like to inform you that I NEVER received this package.
Furthermore, the delivery location was closed on that day. The property owner has confirmed that no delivery took place and that the regular delivery driver stated that he did not make any delivery on January 2, 2026.
It is therefore impossible that this delivery was carried out as indicated.
I kindly ask you to open an investigation with the carrier and to offer me, as soon as possible, either a replacement shipment or a full refund.
Thank you.
2 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for reaching out—and please accept our sincerest apologies for this frustrating situation.
We’ve reviewed your order (#PH30818) and take your report very seriously. We’ve also double-checked the shipping address on file and sent a confirmation email to verify it matches your current delivery location.To move forward as quickly as possible, could you please reply to this email confirming that the address is correct?
As soon as we receive your confirmation, we will immediately process a replacement shipment at no additional cost.
We understand how concerning it is to see a “delivered” status when no package arrived—especially when the location was closed—and we’re truly sorry for the stress this has caused.
Thank you for your patience and cooperation. We’re committed to making this right for you.
Sincerely
Purplehecate Customer Service Team
Purple cardigan with black cat
My purple cardigan fits me perfectly! The sleeves are long enough and the material is really soft.
17 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
That’s wonderful to hear! 🌸
We’re so happy your purple cardigan fits just right—long sleeves and ultra-soft material are exactly what we aim for.
Thank you for taking the time to share your joy with us!
Sincerely~
Purplehecate Customer Service Team
Customer service decent, quality was low
Update: Customer service was ok, they ultimately made things right tho!
I emailed support with the order #, description of issue and photos. They responded with a blanket email requesting details of issue and photos… that I had just sent. They then offered 30% refund stating their policy was for customers to return the item but because shipping to China would cost more than the item they would let me keep it and do a partial refund. They maintained the quality of the item was good.
I said I’d take the 30% but couldn’t leave a good review, as their policy was crappy when it was not disclosed anywhere on the website that the item would be shipping from China. I didn’t know it was from China, until I received shipping confirmation days after I had paid.
They reviewed the photos I sent again and this time apologized for the quality, and for not being transparent about the location of the item. I was issued a full refund!
Original Post: Shipping was longer than expected (like a week not a day or two) and the quality of the sweater was so very bad. The sweater wasn’t black and white yarn, it was black printed on crap polyester. It was thrown out.
Edit: Contacted support as Company requested, will update as they respond.
31 December 2025
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your honest feedback—and we’re truly sorry your experience fell so far short of what you expected.
You’re absolutely right: if a sweater is described or shown as being made from black-and-white yarn, it should not arrive as a cheap polyester piece with printed-on color. That’s misleading, disappointing, and not the quality we stand for. We sincerely apologize for both the subpar material and the shipping delay—neither reflects the standard we strive to uphold.We’d like to make this right. If you’re open to it, please reply with your order number or send your order information to support@purplehecate.com, we will check and help you solve it.
Your critique matters deeply, and we’re sharing it with our product and fulfillment teams to prevent this from happening again.
Thank you for holding us accountable.
Purplehecate Customer Service Team
Great designs and fit, slower shipping.
I love so many of the designs of their cardigans but it's always a gamble buying online with a new brand. I took my measurements and ordered a 5x and it's perfect (I like my tops a looser fit). I usually wear a 4x in women's tops. The material is lighterweight than a sweater but it's much more substantial than jersey. I would def order again. Shipping does take a while--I think perhaps 3 weeks for me? But I ordered in Dec so perhaps they were backed up for the holidays. Something to keep in mind.
30 December 2025
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for this detailed and honest review—we really appreciate you sharing your experience with sizing, material, and shipping! We’re thrilled to hear the 5x cardigan fit you perfectly (we love that you got the loose, comfy vibe you wanted). It means a lot that you enjoyed the material’s nice middle ground between a sweater and jersey too.
You’re totally right about holiday shipping backups—December is always our busiest time, so we really appreciate your patience. We can’t wait to have you shop with us again soon!
Purplehecate Customer Service Team
Good Quality clothing and cool designs
16 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your amazing feedback on our clothing quality and designs.
We’re thrilled to hear you love them! Feel free to share photos of your looks with us—we’d love to see how you style our pieces. Happy shopping!
Purplehecate Customer Service Team
Trash and not fun like a trash panda.
I ordered 2 pieces- a cardigan and a cropped fuzzy sweater- and both are extremely disappointing. The designs are printed on, which means the pieces are not dyed all the way through the fabric and white parts show in dyed areas where the color doesn't even get all the way through where it should. This also means that the colors shown on the site are not accurate because they aren't saturated as pictured- so, for example, the black and white sweater is gray-ish and white.
The cardigan design is also noticeably misaligned from one side to the other.
When requesting a refund (meeting all refund requirements as listed on the site), they keep trying to get me to keep the items for a discount and note that shipping them back wouldn't be cost effective (while also never giving me an address to ship back to).
It feels like their strategy is to sell overpriced items, then negotiate the "real" price they could sell it for when people are upset.
Just make a better product that meets the quality of the price it's being sold for or price your items for less and be more transparent about what you're selling. It's not that difficult to not be gross and sketchy.
*Edit to add my order number- PH31446
**One more edit- the company keeps telling people to reply even though that's not an option and they never actually followed up when I edited to add my order number or filled in the information trustpilot asked me for in order for the company to find my info. If I could give them 0 stars I would and I hardly ever actually review anything. I wouldn't be surprised if they are also stealing their designs from someone/somewhere else.
12 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you for your detailed and honest feedback—we hear you, and we’re truly sorry your order fell so far short of expectations.
You’re absolutely right: at this price point, the product should match the quality and accuracy shown online—not arrive with misaligned prints, uneven dye penetration, or colors that look washed out (like gray instead of black). That’s not just disappointing; it’s a failure on our part to deliver what was promised.We also apologize deeply for the frustrating refund experience.
That’s not our intention, but we recognize how it came across, and we’re taking immediate steps to clarify and simplify our returns process.Please reply with your order number, and we’ll check and help you better.
We’re sharing it with our production and customer service teams as a wake-up call.Thank you for holding us accountable.
Best regards,
Purplehecate Customer Service Team
I absolutely love it!
I absolutely love it!! I love oppossums & raccoons & I have a mustang so it is perfect
10 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
That’s absolutely wonderful to hear!
We’re so happy your order perfectly captures your love for opossums, raccoons, and your Mustang—it doesn’t get more “you” than that!
Thank you for supporting us and for sharing your joy. Wear it proudly!💜
Best regards,
Purplehecate Customer Service Team
I love my sweaters only disadvantage is…
I love my sweaters only disadvantage is the time it takes to receive them. But in the end they are worth the wait. Beautiful sweaters always getting compliments.
10 January 2026
Unprompted review
Reply from Purplehecate
Dear Customer,
Thank you so much for your kind words!
We’re thrilled you love your sweaters—and that they’re turning heads with all those compliments! We truly appreciate your patience with the delivery time, and we’re so glad you feel they’re worth the wait.
Thanks for supporting us—we can’t wait to make more cozy, beautiful pieces for you!
Best regards,
Purplehecate Customer Service Team
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