ReservAway.com Reviews 215

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Consumers appreciate the website's user-friendliness and clarity. Many found it easy to navigate and liked the clear price comparison, often finding better rates than other major booking sites. The booking process is generally considered quick and straightforward. People also mention positive experiences with the car rental staff, describing them as friendly and efficient. However, some consumers report issues with payments, such as unexpected charges or failures. There are mixed opinions regarding the service and the booking process, with a lack of consensus among reviewers. Some reviewers express confusion with insurance levels and mention being charged extra fees. A few people also report problems with bookings not being honored or facing long wait times at the rental counter.

Based on these reviews

Rated 4 out of 5 stars

First the positive: -great price and helpful team Not so good: -confirmation / voucher received only after contacting the helpline via chat-so I received it 2days before the rental. As the renta... See more

Company replied

Rated 4 out of 5 stars

First time using ReservAway and would use again. For peace of mind I would have preferred the booking reservation with the specific car company to be received at point of booking, but as per the con... See more

Company replied

Rated 4 out of 5 stars

Easy to navigate site and prices were reasonable for my car rental. My only negative would be the lack of advice and instructions for when the vehicle is picked up at destination. I was confused with... See more

Company replied

Rated 5 out of 5 stars

While searching for the best car rental deal in Palm Springs, I came across Reservaway.com. Since my wife and I had never used the site before, we were a bit unsure at first—especially because the pri... See more

Company replied

Rated 5 out of 5 stars

It sounds like you had a great experience with ReservAway! It's wonderful to hear that you found better rates, received prompt and helpful support, and had a smooth process from booking to pickup. If... See more

Company replied

Rated 5 out of 5 stars

I had a really positive experience using ReservAway.com for my car rental. The website was easy to use and navigate, making the online booking process quick and straightforward. I found a great price... See more

Company replied

Rated 5 out of 5 stars

Making the reservation online was easy. Price was great. Picking up the vehicle was also easy. Staff at car rental were friendly and efficient. No questions asked about the reservation. Simple... See more

Company replied

Rated 5 out of 5 stars

Used Skyscanner to search for rental car in US/Philadelphia. ReservAway offered best price. Navigating the website to make the reservation was easy. Prepayment was required, but flexible cancelation... See more

Company replied

Rated 1 out of 5 stars

everything went wrong, and I ended up paying almost three times as much as I had expected PS: As to the company's reply to the above comment: All efforts have been made to resolve this matter amica... See more

Company replied

Rated 5 out of 5 stars

First time user of ReservAway and was skeptical. The process turned out to be easy and the rental worked out exactly as explained. I was informed about the voucher and deposit although I never neede... See more

Company replied

Rated 5 out of 5 stars

Definitely one of the best car rental experiences. Uploading all my details 48hrs before collection made it a speedy pick up. I was in and gone in just over 10 minutes. It's a bit of a ball ache hav... See more

Company replied

Rated 5 out of 5 stars

I recently used Reservaway to book a last-minute trip and was genuinely impressed. The website was easy to navigate, the prices were competitive, and my booking was confirmed instantly. I had one smal... See more

Company replied

Rated 5 out of 5 stars

I had a fantastic experience using ReservAway. I managed to find a much better rate here compared to other major booking sites I checked. I had a quick question regarding the insurance coverage before... See more

Company replied

Rated 5 out of 5 stars

A very smooth car rental experience overall. The price comparison was clear, there were no hidden charges, and everything matched exactly what was shown at checkout. It felt transparent, reliable, and... See more

Company replied

Rated 1 out of 5 stars

They set me up with a car rental company abroad for a pick up outside of the company's office hours. Upon arrival the office was closed, and all phone lines were dead. I had to spend the night at the... See more

Company replied

Rated 5 out of 5 stars

ReservAway provided the lowest rate from a reputable car rental agency, so was please to go with them. 3% cancellation fee (up to 48 hours before) seems reasonable. Web site very clear.

Company replied

Rated 1 out of 5 stars

The Price in the Website wasnt the Price at all at the Price when i wanted to pick up the car. Horrible experience and also ruined my Holiday Plans. The price was actually more than three times higher... See more

Company replied

Rated 5 out of 5 stars

Well looking for the best deal for a car rental in Palm Springs, one of my searches brought up Reservaway.com. My wife and I had never used this website before and were hesitant to try it as the deal... See more

Company replied

Rated 2 out of 5 stars

The price was great - but the wait to even get to the counter to pick up the rental car was way too long so I paid extra and didn’t even get the car from this rental. I went back to my usual rental ca... See more

Company replied

Rated 5 out of 5 stars

ReservAway.com is a trustworthy and professional service. My experience was very good from start to finish. The website is easy to use and the support team responds quickly. I’m satisfied with their s... See more

Company replied

Rated 1 out of 5 stars

Awful experience with these completely ruined my holiday. Was initially impressed with the reasonable price etc to get to the car rental office and all hidden charges and unexpected deposits was being... See more

Company replied

Rated 3 out of 5 stars

Not the best service, waited 40mins in queue at terminal counter desk to be seen and then another 15-20mins to do paperwork at the terminal. Went over to car pick office to collect car, no on at co... See more

Company replied

Rated 1 out of 5 stars

Our flight was cancelled due to weather. Never made our destination and rebooked for another time. No rental car refund, credit or sympathy. I emailed 2x and no response. Take the $ and run.

Company replied

Rated 1 out of 5 stars

I being charged an additional £40 applied to my rental for an out-of-hours vehicle return. At no point during the booking process was I informed that returning the car outside working hours would... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience using ReservAway.com to book my accommodation. The website is user-friendly, well-organized, and easy to navigate. Finding the right place at the right price took me a fe... See more

Company replied

Rated 1 out of 5 stars

This was a last minute (less than 48 hours) reservation as my original reservation was cancelled due to unavailability of the vehicle I had reserved. Dollar would not honor this reservation (said they... See more

Company replied

Rated 5 out of 5 stars

I'm blown away by ReservAway's exceptional service! Their platform is user-friendly, and their team is responsive and efficient. Booking was a breeze, and everything went smoothly. Highly recommend fo... See more

Company replied

Rated 3 out of 5 stars

Accepted my booking and payment then didn't email me the confirmation, and when I called europcar they're on a stop sale because they don't have cars available 🤦 Update: They eventually refunde... See more

Company replied

Rated 5 out of 5 stars

Was not sure at first when making the purchase/reservation, but after going to the counter at Dollar and paying the difference, it's for real. Thanks for saving us almost half of the cost of all the... See more

Company replied

Rated 3 out of 5 stars

Had a bit of a rough start with my booking , didn't get a confirmation email and my credit card got charged without confirmation. Had to get in touch with Hertz directly to verify that the booking was... See more

Company replied

Rated 1 out of 5 stars

We booked our carhire through you with ClickRent. They are criminals who make false damage accusations against yours and their customers. You are complicate in this criminal activity by advertising... See more

Company replied

Rated 3 out of 5 stars

Rented a car for Lamezia Terme Airport. Easy to use website. But the reseveration did not smoothly process between ReservAway and Hertz. Had to fill out a handwritten contract in italian at the counte... See more

Company replied

Rated 2 out of 5 stars

The online reservation process did not allow me to add essential options such as insurance, a child safety seat, or an additional driver. Because of this, I had to arrange everything at the renta... See more

Company replied

Rated 1 out of 5 stars

Booking went fine, but ,my flight was delayed which is quite common at Krakow airport and wasn't able to inform the local hire company I had booked straight away due to being st 30000ft. Wi... See more

Company replied

Rated 5 out of 5 stars

Reservaway.com made car rental super easy and transparent. I loved being able to compare all major rental companies in one place with clear pricing and no hidden fees. The booking process was smooth,... See more

Company replied

Rated 5 out of 5 stars

Made a reservation and did not receive a confirmation email even a day later. Looked up my order number on the website and the system could not find it. Tried to chat and no agent available for t... See more

Company replied

Rated 1 out of 5 stars

Being told by Hertz, that they continuously have issues with this company. Apparently what I paid reservaway isn’t enough to cover the vehicle. A bit scammy.

Company replied

Rated 1 out of 5 stars

The Price in my contract with ReservAway was denied at Hertz in Munich!!! They had the wrong reference for the Res Plan which was not fitting the Plan Out... And of course the support team makes... See more

Company replied

Rated 1 out of 5 stars

Worst experience in my life ! I had paid my rental car with my credit-card the day before, first indication was nor the right bus, nor the correct location. Once I arrived you talk to a screen, and... See more

Company replied

Rated 5 out of 5 stars

Best experience with this car leasing service. The car was in great condition there were no hidden surprises. I'm impressed by ther customer service.

Company replied

Rated 5 out of 5 stars

The website is easy to navigate, with clear options and competitive prices. I was able to find exactly what I needed within minutes, and the booking process was quick and secure. What I really apprec... See more

Company replied

Rated 2 out of 5 stars

What I booked online didn’t come through to the operating company which meant I had to pay fees. Rental cost me more than was shown during the booking process.

Company replied

Rated 1 out of 5 stars

I booked a vehicle through ReserveAway expecting a smooth and reliable experience, but it was nothing short of a nightmare. The car I reserved wasn’t available when I arrived, and the replacement they... See more

Company replied

Rated 1 out of 5 stars

My flight was delayed. The phone number given to me on the booking was incorrect so I was unable to call the car hire firm. When i arrived there were zero instructions from reservaway in the... See more

Company replied


Company details

  1. Car Leasing Service
  2. Online Marketplace
  3. Transportation Service
  4. Travel Agency
  5. Travel Aggregator

Written by the company

Reservaway.com is the ultimate destination for those seeking a comprehensive and transparent car rental experience. As the only platform offering a true comparison across all major rental companies, we ensure you find the perfect vehicle to meet your unique needs. Our offerings include flexible cancellation options and a range of add-ons to tailor your rental experience. With our commitment to upfront pricing and no hidden fees, plus 24/7 customer support, Reservaway.com makes renting a car seamless, reliable, and perfectly suited to your travel plans. Discover a car rental service that goes above and beyond, delivering the best value and the highest level of customer satisfaction. Whether you're planning a weekend getaway or a business trip, Reservaway.com is here to ensure your rental experience is as smooth and stress-free as possible. Choose Reservaway.com for a car rental experience that's as transparent as it is convenient.


Contact info

3.7

Average

TrustScore 3.5 out of 5

215 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

ReservAway.com is easy to use and makes…

ReservAway.com is easy to use and makes booking simple. I found a good hotel quickly, and the prices were clear. The whole process was fast and smooth. I had no problems and everything went well. I would use it again. There are many options to choose from for different budgets. It made planning my trip much easier and stress-free.

9 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

We appreciate your kind review. It’s great to know you found the booking process fast, clear, and convenient, with options that suited your needs and budget.

The ReservAway Team 🙂

Rated 1 out of 5 stars

We were given bad advice and ended up…

We were given bad advice and ended up paying double plus the first booking at the airport because there was a problem so in all I think we paid nearly £500 for something advertised at around £150. The holiday was a birthday present to my partner who got very distressed by all of the messing around and extra payments when we arrived

4 February 2026
Unprompted review
Rated 5 out of 5 stars

Reservaway.com is the best ride app I…

Reservaway.com is the best ride app I always prefer booking car through Reservaway as drivers are professional and rides are comfortable i feel peace of mind and safe i highly recommend for reliable travel

9 September 2025
Unprompted review
Rated 5 out of 5 stars

I had a great experience using this…

I had a great experience using this platform for my recent rental. The website was incredibly user-friendly and transparent, with competitive pricing and no hidden fees. The booking process was seamless, and the staff at the rental location were both friendly and efficient during pick-up and drop-off. I'd definitely recommend them for a smooth and straightforward rental process.

12 February 2026
Unprompted review
Rated 5 out of 5 stars

ReservAway.com made booking simple and…

ReservAway.com made booking simple and stress-free. The site is easy to use, the options are well-organized, and everything went smoothly from start to finish. Highly recommend it for quick and reliable reservations!

11 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for your wonderful feedback. We’re delighted to hear that your booking experience was simple, smooth, and stress-free. Your recommendation truly means a lot to us.

The ReservAway Team 🙂

Rated 5 out of 5 stars

Car was good and in decent condition

Car was good and in decent condition. Pickup took a bit longer than expected, but nothing major.

2 February 2026
ReservAway.com logo

Reply from ReservAway.com

We appreciate your review. It’s great to hear the vehicle was in good condition, and we thank you for your understanding regarding the wait.

The ReservAway Team 🙂

Rated 5 out of 5 stars

Excellent service

Excellent service. Fast & straight forward. Everything explained- no hidden extras....Great friendly staff especially Paolo & Diego. Thank you so much for all your help!!

6 February 2026
ReservAway.com logo

Reply from ReservAway.com

Thank you for sharing your experience. We’re pleased everything went smoothly and that our team made a positive impression. We’ll gladly share your compliments with Paolo and Diego.

The ReservAway Team 🙂

Rated 5 out of 5 stars

Great experience overall

Great experience overall. Thanks for the car rental!

3 February 2026
ReservAway.com logo

Reply from ReservAway.com

Thank you for your feedback. We’re glad to hear you had a great experience.

The ReservAway Team 🙂

Rated 5 out of 5 stars

ReservAway.com is a well-designed…

ReservAway.com is a well-designed booking website that offers a smooth and user-friendly experience for finding hotels and accommodation. The platform makes it easy to search, compare options, and complete reservations quickly without complicated steps. It provides competitive pricing and detailed information about properties, helping users choose accommodations that match their budget and preferences.
One of the strong points of the website is the availability of useful details such as photos, policies, and customer reviews, which helps build trust and supports better decision making. Customer support is generally helpful and responds well in most situations.

10 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for your kind feedback. We’re glad to hear you enjoyed a smooth booking experience and found our platform easy to use, informative, and competitively priced. Your comments about our customer support are greatly appreciated.

Thank you for choosing ReservAway.com.

The ReservAway Team 😊

Rated 5 out of 5 stars

Excellent Car Rental Booking Experience with ReservAway.com!

I had a really positive experience using ReservAway.com for my car rental. The website was easy to use and navigate, making the online booking process quick and straightforward. I found a great price with no hidden charges, and everything matched exactly what I saw at checkout. The confirmation emails and reminders before my trip were clear and super helpful. When I picked up the car, the staff were friendly, and the whole process was smooth. The vehicle was in excellent condition and ready to go. Overall, I was impressed with how simple, transparent, and reliable the service was — I’d happily use ReservAway.com again for future travel! �

6 January 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for sharing your experience. We’re delighted to hear that your car rental booking was smooth, transparent, and hassle-free from start to finish. It’s great to know the pricing, communication, and pickup process all met your expectations.

We truly appreciate your feedback and look forward to supporting your future travel plans.

The ReservAway Team 😊

Rated 5 out of 5 stars

I had an excellent experience using…

I had an excellent experience using ReservAway.com to book my accommodation. The website is user-friendly, well-organized, and easy to navigate. Finding the right place at the right price took me a few minutes, which made the whole process convenient.

10 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for your feedback. We’re glad you found our website easy to use and that booking your accommodation was quick and convenient.

The ReservAway Team 😊

Rated 5 out of 5 stars

While searching for the best car rental…

While searching for the best car rental deal in Palm Springs, I came across Reservaway.com. Since my wife and I had never used the site before, we were a bit unsure at first—especially because the price for a two-week rental was nearly $300 cheaper than anything else we found. The booking was prepaid and through Thrifty, listed as a full-size car (unspecified), so we took a chance. It ended up being a great decision. We were given a brand-new Volkswagen Taos, and the entire experience was seamless and stress-free. We were very happy with the service and will definitely be booking through Reservaway.com again.

10 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for sharing your experience. We’re glad to hear that your booking exceeded expectations and that everything—from the price to the vehicle and pickup process—went smoothly. It’s great to know you felt confident in your choice and were happy with the service.

We look forward to helping with your future bookings.

The ReservAway Team 😊

Rated 5 out of 5 stars

“ReservAway offers a structured booking…

“ReservAway offers a structured booking platform with competitive rental comparisons and a generally smooth reservation process. The interface is clean and efficient, making it easy to secure a vehicle quickly. However, users should double-check rental terms and final pricing details to avoid unexpected surprises. Overall, a solid option for travelers who want convenience but still value careful booking control.”

10 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for your thoughtful feedback. We’re pleased to hear you found our platform efficient and convenient, and we appreciate your note about reviewing rental terms and pricing details. Transparency is important to us, and your input helps us continue improving the booking experience.

The ReservAway Team 😊

Rated 1 out of 5 stars

The Price in the Website wasnt the…

The Price in the Website wasnt the Price at all at the Price when i wanted to pick up the car. Horrible experience and also ruined my Holiday Plans. The price was actually more than three times higher than advertised.

5 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

We’re very sorry to hear about your experience and the issues with pricing. This is not the experience we want for our customers. We appreciate your feedback and will review our processes to prevent such discrepancies in the future.

The ReservAway Team 😊

Rated 1 out of 5 stars

Poor coordination with local car rental…

Poor coordination with local car rental agency. Overcharging by local car rental agency claiming all rates were in US dollars rather than Canadian dollars.

25 December 2025
ReservAway.com logo

Reply from ReservAway.com

We’re sorry to hear about the issues you experienced with the local car rental agency. Your feedback is important, and we’ll work to ensure clearer communication and prevent currency-related confusion in the future.

The ReservAway Team 😊

Rated 1 out of 5 stars

Almost got scammed by the agency

Almost got scammed by the agency. They told me that the insurance I took from Reseraway was not applicable, that I had to pay an extra fee of €100 if I wanted to benefit from the save coverage of guarantee I paid to Reserway, and that in case of damages it would be my responsibility to get my money back. No way.

14 November 2025
ReservAway.com logo

Reply from ReservAway.com

I’m sorry for the confusion at the counter - that’s never pleasant when you’re picking up a car. I’ve checked your booking, and all the details you mentioned (including the deposit, the excess amount, and how our protection works) were clearly displayed during the booking process and in your confirmation email.

If you’d like us to review anything further, feel free to reach out at [email protected] - we’re always here to help.

The ReservAway Team :)

Rated 4 out of 5 stars

Pretty good 👍

Great car ordered automatic got that but hybrid also great bonus..Just one thing I checked in online 2 days before but I was waiting nearly an hr to pick my car up and they needed all my documents again..and she had to hand write the contract most unusual...although they where quite helpful...

1 February 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for your feedback! We’re glad you enjoyed your car and found our team helpful. We appreciate your notes about the pickup process and will work on making it smoother in the future.

The ReservAway Team 😊

Rated 1 out of 5 stars

I did not get the car

I did not get the car
The car rental company wanted a flight ticket and that was not mentioned when I reserved the car
I sent multiple emails and no response

7 February 2026
ReservAway.com logo

Reply from ReservAway.com

Hi there, thanks for sharing your feedback. I’ve checked your booking and can confirm that the requirement to present a valid flight ticket was shown during the booking process and in your confirmation email. This information is always displayed before payment, but it’s easy to miss if the Terms & Conditions aren’t fully reviewed.

Regarding your emails, our team did reply to your messages - if you didn’t see the responses, they may have landed in your spam or promotions folder. We’re always available to help, so feel free to reach out again and we’ll be happy to assist.

The ReservAway Team :)

Rated 5 out of 5 stars

First time user of ReservAway - It Worked Out Well

First time user of ReservAway and was skeptical. The process turned out to be easy and the rental worked out exactly as explained. I was informed about the voucher and deposit although I never needed to show it/use it. Pickup and drop off with Dollar was smooth too. Good Price.

26 January 2026
Unprompted review
ReservAway.com logo

Reply from ReservAway.com

Thank you for sharing your experience. We’re glad to hear that your first booking went smoothly and matched expectations, from pricing to pickup and drop-off. We appreciate you giving ReservAway a try.

The ReservAway Team 😊

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look