risegardens.com Reviews 243

Customer service is mid. The app isn't great and doesn't get updated often. I've already gone through one motor in less than 6mo and it took a couple weeks for them to even send the part, so all my pl... See more

I have had my 2 level Rise Garden for about a year. The garden arrived promptly with only one defect, a bad door magnet. The initial seeds and supplies were fine. The tomatoes were especially great. W... See more

I ordered a Rise Garden 3 and I have had great success with the initial shipment of seeds and supplies. However, my order from 20 days ago for more seeds - so I can take full advantage of the space th... See more

I am disappointed on how the subscription is handled. Rise Garden doesn't "prepare" in advance the seeds you selected so when your delivery time arrives, it might be out of order and then the delivere... See more

I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After... See more

I started out loving my garden, but this has soon turned to frustration. My motor burnt out after expanding to a third level, and I was supposed to get a replacement motor on warranty. After months, I... See more

You guys are a complete joke I lost track of how long it has taken you to fulfill the multiple orders of blossom plant food that I ordered. You also never updated your site to label the food as out of... See more

Initial seeds did great, but subsequent seeds performed poorly. Slow growth, high failure rate and low maturity. I paid for an annual subscription, but only received a partial September shipment... See more

I am still waiting for Siam tomato pods from my original order on October 12, 2025 and never received my order from November 2, 2025. I would love to receive the items I ordered and paid for! Or at le... See more

I have a family garden that has been working beautifully for over five years. After a routine cleaning, the lights indicating water level, automatic dimming and wifi status light didn't work. The Ri... See more

The customer service was phenomenal. My wife’s the user of the rise garden and we haven’t had any issues until the control panel went out. After troubleshooting, I promptly diagnosed the issue. Custo... See more

We loved watching our herbs, lettuce, tomatoes and peppers grow. We harvested so much from them and even extended their lives by transplanting into our outdoor gardens so that we could start more plan... See more

I have had problems from day one. After a couple attempts my first issue was resolved by replacing a damaged part to my garden. But that was the last response I received. More than half of my pods did... See more

We still haven't received the Galaxy peppers we ordered in September. I appreciate that the strawberries were sent separately at my request 2 months ago, but it's been 3 months waiting on the rest of... See more

Such a great company to work with. While things sometimes go out of stock or don't work the way they are supposed to--such as seeds that don't germinate for whatever reason, or a part that breaks over... See more

There's so much thought put into this product. As a product manager at Google, I really appreciate the attention to detail and modular architecture and ease of use. And the best part is that this... See more

LOVE my garden. It has been a steady source of tender greens, herbs, and joy for several years. In spring I especially enjoy getting seedlings started in trays of 12, to move outside to my raised beds... See more

I love my three tier Rise garden. I had an issue with a tier not lighting. Customer Service figured out it was my controller and quickly sent me a replacement. Everything is working perfectly now. Lot... See more

I had my rise Garden for a little over a year and it was working great for me. However like another reviewer my power supply burned out. It seemed like a electrical issue andl hazard as the connector... See more

Super impressed with the speed of their customer service. Even if their initial response is "we are working on it and we'll get back to you"....I get an email SO quickly, rather than being ignored fo... See more

I just got mine this month and so far I’m loving it! It was very easy to set up - I did it with my 5 year old as a great learning/experiment. I have him prepare the nurseries, do the feedings, and... See more

The Rise team has been great in communication helping me solve issues with my Family Garden. We couldn't resolve the issue - so they sent me a part that would help me with my garden for free! I apprec... See more

I really like Rise Garden! I have three small ones, and grow lettuce, Pak Choi and Kale. Perfect for daily salads. I rotate them so that they grow for 6 weeks. I do a complete harvest on 8 of them and... See more

I love my personal Rise garden! Customer service has been amazing, and all of the products have been quality and have produced as advertised. I had a small issue with a missing item in my shipment and... See more

Very happy with our Rise Garden! Even though a piece arrived damaged initially, they were quick to help with a replacement. It's now a beautiful addition to our kitchen.

I absolutely am in love with my garden! It's so easy to use and set up. It's sturdy and well made. I've had it for several years now. I had an issue with the electronics this year and the company rep... See more

I’m so tired of the poor customer service the broken parts that don’t get replaced and the constant or of stock inventory that I am not told about when it is ordered. Considering a different company

In early April of this year, 2025, the controller of my three tier Rise II garden failed. Ai this point my garden was a little over two years old. This was the second controller to fail.... See more

Horrible customer service. I've hesitated to write anything in the past because, overall my Rise Garden has worked. I've had it since 2020, generation one, and overall have really enjoyed it. Th... See more

I purchased a 3-level Rise Garden in September 2025 and received a defective base with a bent frame, cracked back panel, and broken door hardware. The "replacement" they sent was a bare mismatched... See more

My last order was 4 sets of seeded pods. After waiting for over 2 weeks with no pods delivered, I inquired, then received 2 sets. The other 2 sets have never arrived.

Never received my order after 3 months on back order. I’ll never order from rise again. Also the hydroponic garden is poorly made. The pump it comes with is way too small and water gets algae and mold... See more

I am enjoying my rise garden and be able to plant in my apartment. the company is great as well and they offer a lot of support and the facebook official rise garden group share a lot of knowledge and... See more

Not a great experience. Had a working garden for ~5 months and loved it but then it suddenly stopped working. Reached out to the company (which you can only do by chat or email, very annoying) about t... See more

This has been a truly awful experience, roughly 2 months ago I purchased the garden new. It came to me with two cabinet doors that the woodgrain didn’t match. One of the doors would not shut the magne... See more

Ordered on 12/28 and still not shipped yet. No way to call and get someone on the phone for status or to request a refund. Absolutely do not recommend this company. They appear to be scam artists.

Support was fantastic once I was able to do a live chat with the representative. Responsive to my issue was pretty much immediate. Great job Risegardens-- I thank you very much/

I got serval different types of herbs and flowers, some growing better than others, but I got a four pack of catnip that did not sprout at all

I still remember buying the garden in a pop up shop in River North and I love the machine! Any issues with the machine and the support team is there for me. What really sets this apart from other mach... See more

Never received the strawberries. And got the runaround. It is now October 26th, and I ordered them in July. Emailed customer service a few times, and never received them.

My experience with this company has been good with the exception of some out of stock parts. I love the gardens and have found them easy to use. I love I can grow year round and control how my food is... See more

I would like to thank the customer service support for answering my questions about getting started with Rise Garden. You're very helpful. :)

I received a personal rise garden as a gift after my friend passed away. Everything was new in the box, but no receipt. The garden is so much fun and I enjoy it so much. Then the pump stopped workin... See more

The Rise customer service team has been amazing to work with. When my order arrived damaged, they were super accommodating and immediately made arrangements to replace the damaged parts. Really happy... See more

I had an issue with the control panel of my garden. They didn't hesitate to send a replacement. I highly recommend this garden and company.