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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. However, there are mixed opinions regarding several aspects of the business. People have expressed different views about the products, with some appreciating the designs and styles, while others have raised concerns about the quality and material, especially in relation to product descriptions. Similarly, there are conflicting opinions about the order process, as some consumers have had smooth experiences, while others have reported difficulties in tracking their orders. The delivery service and customer service also received mixed feedback. Some people have praised the support they received, particularly highlighting the assistance of specific customer service representatives. On the other hand, some consumers have reported issues such as delays, incorrect deliveries, and unhelpful or inexperienced customer service interactions. Overall, it appears that experiences can vary significantly.

Based on these reviews

Rated 2 out of 5 stars

The number one issue I had was that the product description said the shirt material was cotton and when it arrived it was polyester. Please know they hired a good photographer & models. They made thei... See more

Rated 4 out of 5 stars

The quality and presentation of the products is excellent . I do get confused on pricing and sales items but that may be just me . Also keeping up with the status of order is sometimes difficult on th... See more

Company replied

Rated 2 out of 5 stars

Purchase and delivery went smoothly. It’s the shirt itself, and how it is presented online, that is the problem. The website says the shirt is linen, made from 100% natural fiber. That’s a lie! The la... See more

Rated 5 out of 5 stars

Within the Last year of 2025, I rolled the dice by ordering my first item from your headquarters over seas. It took awhile admist the possibility of raising tariff funds to ship ⚓ to the states. Nonet... See more

Rated 1 out of 5 stars

ROYAURA IS USING MY ART ON A NUMBER OF THEIR PRODUCTS WITHOUT MY PERMISSION! USING SOMEONE ELSE'S WORK WITHOUT THEIR CONSENT AND PROFITING FROM IT IS INTELLECTUAL PROPERTY THEFT. ROYAURA CAN IMPROV... See more

Rated 1 out of 5 stars

My rating is zero!!! I ordered over 200€ worth of clothing 14 months ago. I NEVER received the merchandise I paid for, and after countless emails back and forth, with the same bs response every time... See more

Rated 5 out of 5 stars

Ive bought shirts from many online sellers. But, Royaura tops 'em all. I get more compliments with Royaura than other brands. I also, for some reason, do feel more confident in Royaaura shirts. Als... See more

Company replied

Rated 5 out of 5 stars

Kathy was consultant. She demonstrated an exceptional knowledge of style, quality, fit, and clothing inventory..She was consistently able to get to know me and anticipate my needs and wants and help m... See more

Company replied

Rated 1 out of 5 stars

Waited about 25 days. Shirts never arrived. Refund received (NOT through Royaura, but rather thru my Credit Card Co.). I will NEVER be enticed again by their flashy on-line ads. If their service wa... See more

Company replied

Rated 5 out of 5 stars

Hi I’ve purchased several items with Royaira DHDDF00419441 is my latest order. The quality of the items are very fine (well crafted, excellent materials). But what I really enjoy is the personal... See more

Company replied

Rated 5 out of 5 stars

The only thing that I have 1 gripe about is the process of shipping to the States due to possible hike of tariff pricing and everything in between that has my order with extreme anticipation. But th... See more

Company replied

Rated 5 out of 5 stars

The Shirts are stylish, but sizes can run a little bigger at times depending on the shirt type. Customer service is A 1 the best .. The company will take care of you if are not happy with your purchas... See more

Company replied

Rated 1 out of 5 stars

I have been buying on line for many years from China and it is, by far, the worst experience ever. They f...ed delivery address and then ask me to resolve it when they used the worst possible (cheapes... See more

Company replied

Rated 1 out of 5 stars

SCAMMERS. I've had communication on the same email chain from Royaura and Homedress so assuming it's the same company. You won't get your order, they'll tell you it's lost in the mail and say they're... See more

Rated 1 out of 5 stars

If they offered a ZERO that would be my review. One cannot communicate with them via phone or email. They are made in China, folks. Forget expedited shipping. I had several shirts on order but I wante... See more

Rated 5 out of 5 stars

I ordered 4 shirts on January 8th, shortly after I submitted the order I noticed I put the wrong address. I was in a panic because I got them for a cruise I’m going on in February. I noticed there was... See more

Company replied

Rated 1 out of 5 stars

This company sent me the completely wrong order. I ordered shorts that are advertised as 100% cotton and what they sent me was swim wear, 100% polyester which I'm allergic to plus a childs size the... See more

Rated 5 out of 5 stars

Great questions. I have made 5 purchases over 3 years. The shirts are exactly what I like. They do for me what I expect in great shirts. Then there's, Cathy, I believe she made 2 separate purchases fo... See more

Rated 5 out of 5 stars

Without a doubt, the shirts that i have ordered have been beautiful. The colors and design has been outstanding. The shirts were shipped promptly although it does take 2-3 weeks coming from China. I... See more

Company replied

Rated 5 out of 5 stars

I have bought over 30 shirts from Royaura for a year now! They come exactly as advertised and are quite comfortable, colorful and vibrant. If fact, I have been asked by many people where I get my s... See more

Company replied

Rated 1 out of 5 stars

Do not buy from this company. Attempting to exchange product, but need to pay additional shipping. Have paid this cost, but they deny receiving payment, even after sending them copies of payment det... See more

Rated 5 out of 5 stars

I had been looking at Royaura shirts and told my wife that I wanted them, but I did not get them for Christmas. So, I went ahead and placed an order myself, and then I found out my wife had pl... See more

Rated 3 out of 5 stars

Order review shows details of the item order blacked out in email confirmation page. After product delivery delay message sent to me, I went to their delivery status page and entered my email and ord... See more

Rated 1 out of 5 stars

This company is a Chinese scam! I ordered 4 shirts and they fit me poorly. The accompanying paperwork says to go to their website to request return authorization but there is no way to do that on th... See more

Rated 5 out of 5 stars

My experience with Royaura has been nothing short of wonderful. The shirts arrive to my home individually packaged and in the time frame I was given. The number of shirts I have bought now are over 60... See more

Company replied

Rated 5 out of 5 stars

After making the order, I had some issues with getting my order here in time for a major event. I sent a request for a rel to contact me and I immediately heard from Cathy. She said she would be my co... See more

Company replied

Rated 1 out of 5 stars

Use CAUTION with a CAPITAL C. They are fraudsters. They accept your credit card info then say that the transaction could be processed because of their system being down and to try again. My bank immed... See more

Rated 5 out of 5 stars

Great shirts and a reasonable cost and I have yet to be down by the level of customer service they provide. Order DHDD00410533. My rep Jessie has been amazing and makes every order process flawlessly... See more

Company replied

Rated 3 out of 5 stars

Be aware that Royaura is a Chinese company. The products ship out of China using sketchy delivery services. The shirts are cheaply made with thin nylon material and the fit is a bit large and baggy.... See more

Rated 5 out of 5 stars

Cathy from Royaura contacted me ASAP and worked with me throughout my order. She is the best! The company delivered quality shirts! I needed 9 different size special shirts for my wife's 60th birthday... See more

Company replied

Rated 1 out of 5 stars

I waited a month and only got 1/3 of my order, with no indication as to when I could expect the other 2/3. Once they get your money they turn into the most unprofessional tribe of takers. Don't orde... See more

Company replied

Rated 1 out of 5 stars

The shirts I ordered were supposed to be cotton/linen blends. One shirt out of three has the legally required content label and it says cotton 65%/polyester 35%. It feels like plastic. The other two h... See more

Company replied

Rated 5 out of 5 stars

The shirts are soft wash great no ironing I wear one everyday the colors are great My wife says I’m a true old man have been for three years have about 40.I think have bought for friends as well they... See more

Company replied

Rated 1 out of 5 stars

I ordered a natural fiber shirt. The shirt I received is 100% polyester which is NOT a natural fiber. Please create a return for me. I tried to access your chat - there is not chat. I tried... See more

Rated 1 out of 5 stars

I gave this company one star because I couldn't go any lower. I ordered two shirts, but got only one. When I got the ONE, it was not the material I expected & emailed them (as instructed) to set up... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS COMPANY. Shady at best!!!! Just received two shirts that do not match the photos posted on their website, one of the shirts isn't even close to what I expected to receive. Hassel to... See more

Company replied

Rated 2 out of 5 stars

Unfortunately my experience with Royaura has not been good! Overall the website is not customer focused it’s only sales focused not much real information on product & practically none on delivery! Pl... See more

Company replied

Rated 1 out of 5 stars

I had purchased a few retro shirts from Royura prior and these were fine shirts for the price. Not Tommy Bahama, but polyester, cool, sporty shirts. My recent order arrived the shirts looked nothing l... See more

Company replied

Rated 1 out of 5 stars

It took 3 weeks to receive 3 shirts. The material was cheap and sizing did not conform to US standards. The 2x was more like a large. Returns have to be sent back to China. Good luck. Their site gives... See more

Rated 1 out of 5 stars

I ordered four shirts - Two shirts arrived two weeks after purchasing and the other two over a month later. The shirts that arrived last are so poorly made and miss-sized. The shoulder seams d... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Custom T-Shirt Store

Written by the company

About Royaura.com Royaura was founded out of a desire to change what menswear brands look and feel like in 2021. Since its founding, with professional customer service, we are developing rapidly in global scope, winning recognition and trust from customers throughout the world, especially North America


Contact info

3.0

Average

TrustScore 3 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 29% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Great Customer Service!

I had been looking at Royaura shirts and told my wife that I wanted them, but I did not get them for Christmas. So, I went ahead and placed an order myself, and then I found out my wife had placed an order, but they had not yet arrived.

I contacted Cathy at Royaura; she took care of the duplicates and removed them from my second order. Great Customer Service!

I received my wife’s order, and all the shirts well fit and looked great. When I received the second order, I found that one style, (3 shirts, different colors), appeared to be incorrectly sized as they would not come close to fitting. I contacted Cathy and she was able to get management's approval for a refund for the 3 shirts. Again, Great Customer Service!

Thank You Kathy

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Ordered

Ordered. Trying to track it. Used their tracking link and it says it doesn't exist though I copied and pasted the info from THEIR EMAIL

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great questions

Great questions. I have made 5 purchases over 3 years. The shirts are exactly what I like. They do for me what I expect in great shirts. Then there's, Cathy, I believe she made 2 separate purchases for me. And gave me discounts on future orders. We had a few conversations in general , I like Cathy. She's awesome

9 June 2025
Unprompted review
Rated 5 out of 5 stars

The designs are amazing

The designs are amazing. Jessie always helped me with my orders. The materials are very good. I always be a very happy customer because of your customer service.

29 January 2026
Unprompted review
Rated 1 out of 5 stars

My rating is zero!!

My rating is zero!!! I ordered over 200€ worth of clothing 14 months ago. I NEVER received the merchandise I paid for, and after countless emails back and forth, with the same bs response every time: we will look into it and reimburse you, I have NOT received my money back!!!
It is the WORST experience I have ever had shopping online.
Don’t trust Royaura!!!!!!!

27 January 2026
Unprompted review
Rated 5 out of 5 stars

Within the Last year of 2025

Within the Last year of 2025, I rolled the dice by ordering my first item from your headquarters over seas. It took awhile admist the possibility of raising tariff funds to ship ⚓ to the states. Nonetheless I was blessed to receive what I ordered and the rest worked itself out. A Very special Thank you to Cathy that represented your company, by Corresponding with me with above and beyond courtesy. She should be commended with a Raise and Promotion in due time. Thank you Cathy. Thanks Royaura 👍🏽💛👍🏽

11 February 2025
Unprompted review
Rated 5 out of 5 stars

Awesome shirts, great selection, fair pricing, super on line experience and outstanding customer service!

I ordered 4 shirts on January 8th, shortly after I submitted the order I noticed I put the wrong address. I was in a panic because I got them for a cruise I’m going on in February. I noticed there was a chat and right away Cathy joined in and within minutes she corrected the address. I had standard shipping but I received the shirts in less than 2 weeks! Cathy followed up with me and she has been outstanding. I love the shirts and can’t wait to wear them on my cruise!

8 January 2026
Unprompted review
Royaura logo

Reply from Royaura

Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority.
We look forward to serving you again and hope you continue to enjoy our collection.

Rated 4 out of 5 stars

I have happily purchased many products…

I have happily purchased many products from this site. The products are great, client support very helpful but delivery is frustratingly slow.

23 January 2026
Unprompted review
Royaura logo

Reply from Royaura

We’re delighted to hear our support team made a positive impression!
We strive to handle every inquiry with care and efficiency.
Thank you for acknowledging their efforts, and we look forward to assisting you in the future.

Rated 5 out of 5 stars

Cathy has been great to work with

Cathy has been great to work with. Very responsive with excellent customer service. I will continue to buy more shirts throughout the year at Royaura and other items.

16 December 2025
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

Rated 5 out of 5 stars

Great Product

I really like the product. It’s good quality and fun!
The customer service is great too!!

22 January 2026
Unprompted review
Royaura logo

Reply from Royaura

We really appreciate your feedback! It’s wonderful to know that the quality and craftsmanship of our product stood out to you.
Every piece is designed with attention to detail, and we’re glad it shows.
We can’t wait to bring you more items you’ll love.

Rated 5 out of 5 stars

Great Experience!!Dealing with He Jieyi (Jessie) was…

Dealing with He Jieyi (Jessie) was great. We done several big orders together and I always look forward to dealing with her.

21 January 2026
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

Rated 5 out of 5 stars

I ordered a rainbow Northern Lights…

I ordered a rainbow Northern Lights shirt and one for a friend’s birthday.

14 January 2026
Unprompted review
Royaura logo

Reply from Royaura

Thank you so much for your kind words. We’re thrilled to hear that your experience with Royaura met your expectations.
Delivering high-quality products and reliable service is always our priority.
We look forward to serving you again and hope you continue to enjoy our collection.

Rated 5 out of 5 stars

Great quality and exceptional service

Kathy was consultant. She demonstrated an exceptional knowledge of style, quality, fit, and clothing inventory..She was consistently able to get to know me and anticipate my needs and wants and help me make my clothing selections. She was readily available and able to address my questions. I was very happy with her service. Great quality merchandise and a good price.

26 March 2025
Unprompted review
Royaura logo

Reply from Royaura

We appreciate your kind words about our support team!
Providing responsive and helpful assistance is extremely important to us.
Thank you for letting us know we succeeded, and we hope to continue exceeding your expectations in future interactions.

Rated 1 out of 5 stars

Never again

I have ordered shirts from this company before. They pull orders from different vendors around the world. They do not custom make anything, it takes nearly a month to receive any of their shirts. I just received my last shirt I will order from this company. It arrived with a clear defect and obvious misspelling. I immediately tried to contact "customer service ". After several attempts, some bot finally reached out to me. After another week, and after not hearing back from a "representative " who was checking with the warehouse on a possible misspelling, they claim that it was designed that way. I sent them pics of the obvious misspelled word, and they still insisted on it not being misspelled. After several days of back and forth, I was offered a
20% discount, but never a full refund. Finally, after a month, they decide I could receive a full refund after they inspect it and after I pay for shipping. Who does that?! Complete joke of a company with no customer service. Do not waste your time or money. I wish I could add a photo to this review. I am a real person, not a bot.

15 December 2025
Unprompted review
Royaura logo

Reply from Royaura

Hi there,

Thank you for taking the time to share your experience. We’re truly sorry that this order did not meet your expectations and that the resolution process felt frustrating. That is not the experience we want our customers to have.

To clarify, Royaura works with multiple manufacturing partners to offer a wide range of designs, and delivery times may vary depending on production and destination. That said, we take product quality concerns — including printing or design issues — very seriously.

We regret that this situation required extended communication. Our standard policy is to review reported defects carefully so we can take responsibility where appropriate and prevent similar issues in the future. We understand that the process did not feel satisfactory in this case, and we sincerely apologize for that.

We would still like the opportunity to resolve this properly. If you are open to it, please contact our senior support team directly at support@royaura.com
, referencing your order number, so we can review this again and provide a clear resolution.

Your feedback is important to us and has been shared internally to help improve both our product checks and customer support experience.

Rated 5 out of 5 stars

I love this place. I look so much better and get so many compliments on my shirts in here

Every time the shipping is fantastic, as much as the shipping could ever be fantastic. I have loved working with the people from Royaura. They will verify that the shirts are the right size for what I ordered

3 April 2025
Unprompted review
Royaura logo

Reply from Royaura

We’re delighted to hear that you’re enjoying the way the item looks and feels!
Our goal is to combine style, comfort, and quality, and it’s rewarding to know we achieved that for you.
Thank you for your support, and we hope you continue to enjoy our products for years to come.

Rated 2 out of 5 stars

Not a reliable company! Unfortunately my experience with…

Unfortunately my experience with Royaura has not been good! Overall the website is not customer focused it’s only sales focused not much real information on product & practically none on delivery! Placed two orders the pullover was way too tight at waist to even fit over my shoulders after asking site, if the sizes were true to size on product! On the return request it would net me half of what I paid therefore I took 40% of cost credits option & kept items! However my second try was saved by Cathy,Customer Services, after trying to get the items I wanted could not get the checkout completed! Contacted CS. & Cathy took me through the order process DHDD00420199! She was unbelievably helpful! My problem is that order was over 3 weeks delivery & product tracking took directly from web to Chinese company which is fine usually but this is lower quality product that I doubt will last! I’ll need to wash all before use! I really wish this company luck because of all the creative wear but they need to step up like Cathy did for me & help customers appreciate what they need a reliable service!

10 December 2025
Unprompted review
Royaura logo

Reply from Royaura

Hi there,

Thank you for taking the time to share such detailed feedback about your experience. We truly appreciate both your honesty and the balanced perspective you’ve provided.

We’re sorry to hear that parts of your journey with us — particularly regarding sizing clarity, delivery information, and turnaround time — did not meet your expectations. Your comments about product information and logistics transparency are well noted and are areas we are actively working to improve.

At the same time, we’re very glad to hear that Cathy from our Customer Service team was able to assist you effectively and guide you through your second order. We’ve shared your kind words with her directly, as this is exactly the level of care and support we strive to provide consistently.

Royaura offers a wide range of designs produced with international manufacturing partners, and while this allows for creative variety, we understand that reliability, clear communication, and quality consistency are just as important. Your feedback has been escalated internally to help us improve both product guidance and the overall customer experience.

We sincerely appreciate your patience and your constructive suggestions, and we hope to earn your trust more fully in the future.

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