Rush My Passport Reviews 13,155

There is always an unsettling feeling when you release control and mail in your passport. The process started simple and seemed very clear until the pictures that were taken at FedEx were rejected and... See more

I was really impressed with how efficiently RushMyPassport handled my application. The process was clearly explained from the start, and the team kept me updated at every stage. My passport arrived m... See more

Everything went very smoothly and quickly. I submitted my application on 12/22, mailed it with photo and old passport on 12/23 and received the new passport on 1/13, so 24 days from application and 2... See more

We had an expensive trip to Trinidad for carnival planned so everything is sold out and there is no wiggle room to change our itinerary. I found out 3.5 weeks before our trip that our husbands passpor... See more

RushMyPassport truly saved our family vacation to Italy! We realized last minute that one of our passports had expired, and we were panicking. Thankfully, RushMyPassport made the renewal process incr... See more

We received the very best service from RushMyPassport! Both my husband and I were running out of pages in our passports and needed to renew them in a hurry. Setting up an online account was so easy, a... See more

I’ve never written a review before BUT don’t count on them…. terrible, their phone message says they are busy because of COVID 19 REALLY? Service outsourced to boiler room. I’ve already had to can... See more

I needed some follow-up imformation regarding my passport missing an item. I was fortunate to be assisted by BRAYAN who from the very start was EXTREMELY professional. she was very pleasant, understoo... See more

This company is a scam. They do not do anything special compared to just doing it yourself. They are not upfront about their refund policy. It clearly states they if you do not finish the application... See more

This company is stellar. They take care of every detail. I had made a small error on my passport application, they caught it and helped me fix it immediately. I got my passport sooner than expected... See more

HORRIBLE SCAM! RushMyPassport.com I have been calling since Tuesday to try and expedite a new passport and cannot reach a person to complete the process. Paid $499 for this apparent SCAM. The online p... See more

My original passport expired three years ago, and I never thought about it until I came across this site, "Rush My Passport."Took a chance on it, and the deliverance was in an unbelievable timing. Tho... See more

This is a scam. You cannot issue passports unless you are a non-profit entity which FedEx is not. All forms are free online and the fees are the same whether you go through the post office, court, o... See more

They never called back! I waited for hours on hold over the course of multiple days, left message after message after message, and NEVER ANY REPLY at all! Just go direct to your local US Passport Ag... See more

Website wouldn't take my debit card payment because it said my billing address didn't match my shipping address. Checked my bank account and sure enough there is a pending transaction for RMP FedEx.... See more

More of a scam than a help. The $209 you pay gets you nothing more than helping to fill out paperwork on the computer. If you can fill out your own information you can avoid this unnecessary "help". Y... See more

Still no response after mailing in the refund request form, DEFINITELY NO WORTH USING RUSHMYPASSPORT.COM. Do it yourself and not waste your money!!! Worst customer service and ZERO options and possibi... See more

If I could give zero stars I would. Shame on FEDEX for advertising this service This service did nothing but provide an overnight fedex label Still had to go to USPS to verify all documentatio... See more

(Please note update at end of review.) Confusing website. Absolutely no human customer service that I could reach. No call back from the one time I was able to leave a message. I have finished (and... See more

I have had nothing but headaches with this outfit. Everytime I turn around, they are trying to stick me with more fees without any solid explanation. They are NOT helpful in any way, there's nothing t... See more

This is a very unprofessional website. They promise to hand deliver service. They do not provide any service or support. They take your money and do not deliver any services. No one answers the phone.... See more

A smooth and seamless experience from start to finish. Perfectly clear instructions on the preparatory steps for obtaining a new passport to replace my expired one and outstanding reporting and follo... See more

Absolutely horrible service.. a scam at best. There was an issue with replacing my passport that they didn’t know how to handle or even explain what the issue was (I had to call the actual passpor... See more

Was in a pinch and needed to renew my passport and Rush My Passport came through for me. I would highly recommend them if you need to get a passport quickly. Jasmine was awesome to work with and it se... See more

DO NOT FALL FOR SCAM!!!!!!!!! Failure to Deliver as they stated. I paid for 1-day business service and the company failed to deliver as stated. The company made sure to get me to agree to payin... See more

This is a scam. You pay $199 to essentially get the application. They give the impression that they partner with acceptance facilities. They don't. FedEx is not an acceptance facility. I was just at t... See more

SEO scam. They try to make it look like a government website and working with fedex goes the credibility. All they are doing is looking over your documents and then sending them to the government.... See more

Horrible service. Text links don’t work. Their customer service has limited availability. They didn’t arrange to have my old passport returned which had my active VISA. I ordered a passport card an... See more

Tried to use these services to get my passport renewal fast. Sent them documents via FedEx 3 times and one time via overnight delivery but they said the documents were not usable. Then my cashier chec... See more

This business does not even deserve 1 star. Trust a stranger, and DO NOT but anything from this company. It's designed to make you think it's ligit, but it's a scam. They need to be sued by class a... See more

This place is a scam. I spent 140 to have a passport rushed when I did not need to. My other family members who didn’t use the service and went to the post office for the application only paid mini... See more

Agent was very rude. I realized it was a scam a bit too late. They don't do anything for the Money they are charging you. $206 for filling out a form. I had to go to the receiving agency myself. A... See more

I applied for an expedited passport renewal thru my Clear Account. Received it in three weeks with online updates at every step. There was an issue with my first passport photo (I had paper clipped to... See more

Luisa was incredibly helpful, thorough and patient. She helped me get my husband’s passport in time for his important business trip and we are so grateful to her. She kept me updated throughout the en... See more

10 years ago I needed a new passport within a week, and came across Rush My Passport. I was so impressed with their services that my husband used them one month later, and 10 years later… we just us... See more

This service is a con. They con people out of hundreds if not thousands of dollars. They do not know the rules for doing hand-carry passport applications even though they have been told MANY times how... See more

Complete scam. The FedEx people told me that all they're doing is using our shipping. There's nothing beneficial that comes from this. It's a complete waste. I feel completely duped. I ended up having... See more

DO NOT USE. They are not reliable and will not use the photos you send them and make you redo it at least once and charge you excessive fees. They recommended an app for the photo (I used lighting d... See more

First time Passport application was confusing so I called Rush My Passport.com. I talked with Jorge, and he took the time, and trouble to explain everything, from the process steps to the necessary do... See more

This company is a scam. They simply put the Department of State form (GS-11) on their website with a checklist which is written on the form which can be found free on the internet. There is literally... See more

Just disputed this on AmEx. Applied on a Monday, paid on a Monday, received a message that I needed to contact customer service. I tried calling for 5 days, 3/4 times per day, left more than 5 message... See more

SCAM. $200 plus does NOT include a passport. You are paying for prefilled passport forms (which you can get for free on government website) and a shipping label and insurance. The "government fee"... See more

I’ve been trying to contact a customer service agent for a Refund Request Form as this service became extremely inconvenient for me. I will have to dispute this if I don’t get a call back or an email.... See more