I received a mail from SB Supply for €10 discount at their whole assortment. I ordered an Apple watch band of €54,99. However I didn't get the €10 discount. Reclamation at Customer Service gave me t... See more
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Review summary
Based on reviews, created with AI
Based on these reviews
There was not much information about the packaging or what came with the headphones (cables & stuff) or the fact that this headphones are a Kim Kardashian collaboration. That was a surprise when I g... See more
I placed the order on a Sunday before 11pm and was delivered to me on the Monday, this is the only company that has kept its agreement as per the website, great service thank you, the only reason not... See more
I’ve received what I expected. I think SB supply is a great choice and a reliable website. However it took a little more time to arrive that I would like to. Anyway it was a good purchase.
The product I ordered still had not arrived. The item was purchased on the 28th December and I was told it would take approx 2-3 days. Currently it is stated that it is with the delivery company but... See more
Company replied
Easy to order competitive pricing on the product I ordered compared to others. Kept informed on delivery from the time I ordered to the day of delivery. First time ordering from SB and must say th... See more
Everything I expected for a 5 star rating. - Items that are sold out in other stores. - Good price. - Almost immediate shipment of goods. - Fast delivery via DHL.
As the recognised retailers for Catalyst cases, I wasn't concerned that I had never heard of SB Supply. The whole process to order a iPhone Catalyst Case was very easy and I appreciate the meaningful... See more
A wide range of products, simple and secure payment, very fast delivery. I am very satisfied. I will definitely shop again with such a reliable seller.
I made another purchase and once again everything went perfectly. High praise indeed. I wish there were more such reliable sellers.
I recently purchased the CATLINK automatic litter box Scooper Pro X Luxury from SB Supply for my cat, and I have to say I’m absolutely satisfied with the entire experience — from ordering to d... See more
Excellent product at a great price and dispatched quickly. Would definitely recommend this store
Its my second order in your store. The product done really well. The only problem was with getting the pack by courier, after noticing that and said to the right people, the pack was given. Thanks
So I’d a pretty good experience on the website, it was easy to use, felt secure etc but it’s over a week now and I haven’t received the product plus the last update on the tracking was on the 18th w... See more
Company replied
The customer support team always responds in a timely manner and provides detailed information about your order. I received the package in perfect condition and I would definitely order from SB Supply... See more
I ordered a charger while traveling because I had forgotten mine at home. According to the information on your website, by paying an additional fee for express delivery, I was guaranteed delivery... See more
Company replied
Fast delivery and amazing products at great prices, easy to navigate webshop, affordable quality. Can only recommend them.
I orderered a the gear4u elite gaming chair I had troubles mounting it but the SB supply were quick to answer my question and I was finally able to enjoy my chair !
Iphone 15 pro case and ultra ocean strap. I've ordered these 2 products, but I am pretty sure these are second hand or already opened.. both of the boxes were weary and used when I received it. Produ... See more
Company replied
Product descriptions are dishonest. The product is very low quality comparable to Aliexpress. Customer support additionally is unhelpful, claiming that I used the item, when I sent it back unused, wi... See more
Company replied
Order #12000002393 (€924), placed Nov 26, still not delivered. Multiple emails to SB Supply had no effect. I had to contact DHL myself (incident 55153322) to get any clarity. The order remains in co... See more
Company replied
Product images are misleading. The backpack I got was barely more than a trash bag, but looks like a proper backpack on photos.
I still haven’t received my package, and I haven’t heard back from DHL who are supposed to be delivering it.
Company replied
I placed an order with SB Supply and never received my package because DHL marked the address as “incorrect,” even though it was written exactly as provided. The parcel was returned to the sender... See more
Company replied
We still have no our order... We can not get in touch with delivery company.... I thought that DHL delivery means DHL and no Czech Post!!!
Company replied
The date announced for the delivery was between the 1st and the 4th of August but the last date passed with no update of the predictable date of delivery and I still didn’t receive my order.
Company replied
I have not recieved yet all the items. The most expensive item is lost and nobody from DHL can give me details abour where is it.
Company replied
I love PostNL, they always deliver everything quickly.
Got nothing to complain about the product and the delivery went smooth and fairly quick
The case seems to be as advertised. Waterproof and very resistant. I had thought the watch face was covered as well. When the case came. I saw that it wasn’t covered. No big deal, poor preparation and... See more
Company replied
Product as described. Good price, fast shipping! Recommended seller!
It’s second time that you ask my opinion but I still haven’t recieve item!
Good quality items, great prices, fast delivery.
Better cost in WWW and fast delivery with DHL
Great service. Everything as described and very fast dispatch. Thank you
My Package did not arrive
Company replied
Order did not arrive
Company replied
Good Prices and Fast Deliveries
Package arrived quickly and in perfect condition
Quick easy transaction, quick delivery for a holiday period, would definitely recommend
One month and I still don't have my order
Company replied
Very good. Quick delivery, excellent services.
I have still not received the product
Company replied
Honest fast delivery
Company details
Written by the company
Wij bezitten uitmuntende collectie design accessoires & gadgets. Vandaag besteld, morgen in huis! Veilig online betalen. Goede klantenservice.
Contact info
Batterij 7, 7141 JL, GROENLO, Netherlands
- 0544 700200
- [email protected]
- sbsupply.nl
4.0
Great
2K reviews
Replied to 81% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This is the best company I have ever used
This is the best company I have ever used. Exceptional team. This company truly understands the meaning of the word customer and most importantly actually makes things so that you really feel like a real customer and not just another transaction.
I recommend this company 100% to all customers who don't want to be just another transaction.
1 February 2026
Unprompted review
Excellent product at a great price and…
Excellent product at a great price and dispatched quickly. Would definitely recommend this store
26 January 2026
Unprompted review
Order #12000002393
Order #12000002393 (€924), placed Nov 26, still not delivered. Multiple emails to SB Supply had no effect. I had to contact DHL myself (incident 55153322) to get any clarity. The order remains in complete uncertainty, yet I still hope SB Supply will take responsibility and resolve this properly.
If unresolved immediately, I will escalate to consumer authorities (OMIC) and payment dispute channels. Unacceptable lack of accountability.
12 January 2026
Unprompted review
Reply from SB Supply Europe
Dear Sir or Madam,
Thank you for your review!
We sincerely apologise that you have not yet received your product. Unfortunately, the delivery service takes a very long time to provide us with quick information regarding the investigation that we have requested about your package, especially during the holidays. This is why our customer service was unable to respond to you yet — as we ourselves were still waiting for a clear answer.
According to the delivery service and tracking information, they attempted to contact you a while ago so that the parcel could be delivered to your home. It appears to be too large for the parcel shop you selected. Please note that your order was handed over to DHL for shipping directly after you placed your order. Unfortunately, the delay is due to factors on the courier's side, and we have no direct control over this as we are only the seller.
Since they have told you now that you need to pick up the package yourself, we have contacted them again to solve this issue asap! We will inform you once we receive an update.
Please feel free to contact us again if you have any further questions. We would like to appologize once again for any inconveniences that this has caused. We hope that you will receive your package soon.
Kind regards,
SB Supply
Quick easy transaction
Quick easy transaction, quick delivery for a holiday period, would definitely recommend
31 December 2025
Unprompted review
The product I ordered still has not arrived
The product I ordered still had not arrived. The item was purchased on the 28th December and I was told it would take approx 2-3 days. Currently it is stated that it is with the delivery company but there has been no update from them since 30th December and remains deadlocked in Germany. I live in Ireland.
I will gladly update my review if the item ever actually arrives.
06-01-26 UPDATE - The product arrived and is exactly as expected. Thanks SB Supply.
3 January 2026
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your feedback!
Please be assured that we have immediately opened an investigation with DHL regarding your shipment. We believe that the delay may be due to the holiday period combined with the size of the package, which can sometimes slow down processing and delivery. We would like to mention that we have given them your package immediately, after you have placed your order. Unfortuntely, we do not have a direct influence on such situation, as we are only the seller. But we try to support our costumers in a situation like this as much as possible.
We are monitoring the situation closely and will provide updates as soon as we receive information from DHL. We truly appreciate your patience and hope that your order will reach you shortly.
We would like to appologize again for any inconveniences that this has caused.
Kind regards,
SB Supply
I ordered a charger while traveling…
I ordered a charger while traveling because I had forgotten mine at home.
According to the information on your website, by paying an additional fee for express delivery, I was guaranteed delivery between December 31 and January 1.
As of today, January 4, the parcel has still not arrived. I am about to check out of the hotel (the delivery address), and I still have not received my order.
This is extremely poor delivery service. Why are customers not informed in advance about such significant delays? Had I known this, I would have chosen a different option — my friends are arriving today and could have bought and brought the charger for me faster and at a lower cost.
I specifically chose and paid extra for your service because I needed the item urgently and trusted the delivery timeframe stated on your website. Unfortunately, this trust was not justified.
4 January 2026
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your message!
We sincerely apologize for the inconvenience caused by the delayed delivery of your order. We completely understand your frustration, especially given the urgency of your request and the additional express delivery fee.
Please note that your order was handed over to DHL for shipping directly after you have places your order. Unfortunately, the delay is due to factors on the courier’s side, and we have no direct control over their delivery schedule. We agree that you should have been informed in advance about such a significant delay, and we will forward your feedback to DHL to help improve their communication in the future.
To resolve this as quickly as possible, please contact our customer service team with your order number.
We apologize again for the inconvenience and appreciate your understanding.
Kind regards,
SB Supply
Easy to order competitive pricing on…
Easy to order competitive pricing on the product I ordered compared to others. Kept informed on delivery from the time I ordered to the day of delivery.
First time ordering from SB and must say that I am extremely happy with my experience and I will be ordering again from them.
Regards
Noel
21 December 2025
Unprompted review
Package arrived quickly and in perfect…
Package arrived quickly and in perfect condition
11 December 2025
Unprompted review
One month and I still don't have my…
One month and I still don't have my order
15 November 2025
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your review!
We would be delighted to assist you with your order. Unfortunately, we do not have any information about your order number or your name. Therefore, we kindly ask you to email our customer service team so that we can assist you as quickly as possible.
We suspect that the delivery of your parcel may take a little longer due to Black Friday, but it should arrive soon.
We look forward to hearing from you and helping you as quickly as possible.
Kind regards,
SB Supply
Another purchase and everything was perfect again.
I made another purchase and once again everything went perfectly. High praise indeed. I wish there were more such reliable sellers.
1 December 2025
Unprompted review
Iphone 15 pro case and ultra ocean…
Iphone 15 pro case and ultra ocean strap.
I've ordered these 2 products, but I am pretty sure these are second hand or already opened.. both of the boxes were weary and used when I received it. Products seems fine but after that I am not sure if these are original/legit or not as the boxes 100% were opened previously...
25 November 2025
Unprompted review
Reply from SB Supply Europe
I’m very sorry to hear that the packaging of your products appeared used, that is of course not the experience we want to provide.
To assist you properly and look into this in detail, I kindly ask you to contact our customer service team. They will be able to review the situation and work together with you on an solution.
Fast shipping and excellent…
Fast shipping and excellent packaging,very
Satisfied. Recommended!!!!!!👌
24 November 2025
Unprompted review
Great service
Great service. Everything as described and very fast dispatch. Thank you
21 November 2025
Unprompted review
I placed an order with SB Supply and…
I placed an order with SB Supply and never received my package because DHL marked the address as “incorrect,” even though it was written exactly as provided. The parcel was returned to the sender instead of being delivered, and I received no proactive solution from the company.
When I contacted customer service, I received explanations blaming DHL’s system and shipping route, but no clear communication about when I would actually receive my refund. The tone of their response was also quite dismissive.
I’m still waiting for my refund and disappointed by the lack of accountability and customer care. I would not recommend ordering from this company until they improve their delivery process and communication.
29 October 2025
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your review!
We are sorry to hear about the issues you have experienced with your order. According to our records, the product was shipped to the correct address, which suggests that the problem lies with the delivery company. Unfortunately, as the seller, we do not have direct control over such situations. It also appears that the delivery company initially did not provide a reason for the return in the tracking information, which is very unusual. As a result, it was difficult for us to explain the exact issue to you at first. Please note that the delivery route itself was not the cause of the problem.
As we have already informed you, we have contacted the delivery company to resolve the issue as quickly as possible. Once our warehouse receives and inspects the package, you will promptly receive either a refund or, if you prefer, a replacement product.
We kindly ask for your patience until this process is completed, as we are also awaiting the arrival of the package and cannot accelerate the delivery. Please rest assured that we always aim to find a suitable solution for our customers. One of our colleagues is in constant contact with you and is doing their best to support you throughout this process.
Thank you very much for your understanding, and we sincerely apologize for any inconvenience this situation may have caused.
Kind regards
SB Supply
The customer support team always…
The customer support team always responds in a timely manner and provides detailed information about your order. I received the package in perfect condition and I would definitely order from SB Supply again!
11 September 2025
Unprompted review
Product descriptions are dishonest
Product descriptions are dishonest. The product is very low quality comparable to Aliexpress. Customer support additionally is unhelpful, claiming that I used the item, when I sent it back unused, with all labels, in original packaging.
Do not order here!
15 October 2025
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your review!
We are sorry to hear that the product you received did not meet your expectations.
We always strive to ensure that our product descriptions accurately reflect the items we offer, so that our customers know exactly what to expect. Your feedback helps us improve and adjust our descriptions for future customers.
Our warehouse inspects all returned items thoroughly, with multiple staff members involved in the process. Therefore, we believe there must have been a valid reason for the claim that the product had been used.
If you have any further questions regarding the return process, please do not hesitate to contact our customer service. We are always happy to assist you!
Thank you for your understanding!
Best wishes
SB Supply
We still have no our order..
We still have no our order... We can not get in touch with delivery company.... I thought that DHL delivery means DHL and no Czech Post!!!
21 October 2025
Unprompted review
Reply from SB Supply Europe
Dear ladies and gentlemen,
Thank you for your review!
We are sorry to hear about the difficulties you experienced with the delivery company. Unfortunately, as the seller, we do not have direct influence over such issues. However, we always strive to support our customers as much as possible and find a quick solution.
We have been in contact with you via e-mail, and according to our latest information, your order should now have been delivered.
If you have any further questions regarding your order, please do not hesitate to contact our customer service again.
We sincerely apologize for any inconvenience this may have caused.
Kind regards
SB Supply
SB Suplly is misleading customers
I received a mail from SB Supply for €10 discount at their whole assortment. I ordered an Apple watch band of €54,99. However I didn't get the €10 discount. Reclamation at Customer Service gave me that the minimum amount to order was €80. However this wasn't mentioned in their mail. Stated was their whole assortment which include products less then €80. I will not order any product anymore at SB Supply.
I got reaction of SB Supply with their apologies. They gave me a new discount code I used successful and got my discount.
Sb Supply showed they do care about customer satisfaction and therefore I raise my customer satisfaction from 1 star to 4 stars.
10 October 2025
Unprompted review
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